We have just exchanged contracts on a property sold by Upstix. The transaction has been faultless to date. Upstix have been responsive and helpful to any queries raised, we certainly would not hesitat... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Came to Upstix after being taken as fool by a number of cash sale companies , and all of them pulled the same stunt witholding the valuation and trying a price drop and the last minute. Spoke to Kris... See more
Got me over the line with the sale despite some major obstacles out of my control on my side. Naomi was very understanding , professional and showed genuine empathy, I couldn't have done it witho... See more
Company replied
When our sale to another company (Bettermove) fell through at the last minute, we were devastated and thought that our chance to move to our dream home was gone. On a Friday afternoon, I took w... See more
Company details
- Property Investment
- Investment company
- Property management company
- Estate Agent
- Estate Agents
- Property valuer
Written by the company
Upstix offers you a new trustworthy way to sell your property, guaranteeing you speed, certainty and simplicity. No more waiting for estate agents, solicitors, buyers and the dreaded chain. Every traditional house sale has at least one hitch, and always takes longer than you hoped. Sell your house to Upstix and free yourself from that uncertainty and stress.
Contact info
6th Floor Design Centre East, Chelsea Harbour, SW10 0XF, London, United Kingdom
- 02037440249
- support@upstix.com
- upstix.com
3.7
Average
217 reviews
Replied to 53% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Personally I have received exceptional service
Personally, I can only say positive things about UPSTIX. We have been working with this company for some time, and the service we have received has been exceptional. I have personally dealt with Josh Shaw and Simon Barton, both of whom are always responsive and willing to go the extra mile. Nothing is ever too much trouble, and we always receive a prompt reply. We would highly recommend UPSTIX. They provide a tailored service to meet each individual’s needs.
29 January 2025
Unprompted review
Waste of time
Waste of time, kept saying there's an error please try again
28 January 2025
Unprompted review
Reply from Upstix
Hi Matt,
Sorry for the frustration. We recently had a technical issue that affected some users trying to get an instant valuation. It’s now fixed, and we’d be happy to provide your valuation if you’d like to try again or share your details with us directly.
We appreciate your feedback as it helped us catch and resolve this issue quickly. Let us know if we can assist further.
Thanks,
Jack
You didn't call at 10am or at 11:45am…
You didn't call at 10am or at 11:45am on 26/12/24. You obviously don't have Customer service skills. Yes i appreciate it's the Xmas holidays but why promise a call!
26 December 2024
Unprompted review
Reply from Upstix
Hi Lesley,
I understand you’ve already discussed this with Kris, who explained that a technical error in our booking system mistakenly showed availability for Christmas and Boxing Day when there was none.
We’ve addressed this issue with our technical team to ensure it doesn’t happen again, as we’re committed to providing the best possible service to our customers.
Thank you for your understanding.
Offensive offer
Offensive offer. Offered nearly half of what the property was worth. Avoid.
17 December 2024
Unprompted review
Reply from Upstix
Thank you for your feedback.
Our offer is based on a thorough analysis of market data and input from local estate agents. We strive to be transparent in our evaluations to ensure sellers have all the relevant information.
We apologise if the offer did not meet your expectations and I'm more than happy to discuss this further with you.
Best regards,
Kris
Pulled out of deal and hour before we…
Pulled out of deal and hour before we were signing for new property, could have been worse I could have signed for new house and would have been left with two houses. Think before you enter into a deal with these guys, all looks well upfront put they want to have a buyer for your property before they do the deal with you.
31 October 2024
Unprompted review
Reply from Upstix
Hi Peter,
We’re truly sorry for the stress and disappointment caused by your experience. This was due to an issue with our process, which is not reflective of the service we typically offer. Unfortunately, it led to an inaccurate valuation and, regrettably, a decision to withdraw our offer. We fully understand the inconvenience this caused and take full responsibility for letting you down.
At Upstix, our aim is to provide a faster, more reliable home-selling experience, but in this case, we fell short of that promise. We’ve since taken steps to improve our processes and ensure this doesn’t happen again.
We did provide compensation to cover any costs you incurred, along with an additional goodwill gesture, as a small way to acknowledge the impact on you. If you’d like to discuss this further, please don’t hesitate to get in touch directly. Your feedback is invaluable as we work hard to build trust and deliver on our commitment to helping customers move with confidence.
Best regards,
Kris
Didn't go far...
Just did the basic check so nothing further but info all available and genuine after reading into it all
26 November 2024
Unprompted review
Upstix were transparent and very…
Upstix were transparent and very helpful with every stage of my journey- I didn't end up progressing and Duncan was even helpful with some recommendations in my steps elsewhere. fantastic experience
28 November 2024
Unprompted review
Excellent service
Excellent service - from start to finish met their promise and completed within 4 weeks
27 November 2024
UPSTIX do what they say
UPSTIX do what they say. They buy your house quickly. I researched other house buying companies that were unscrupulous. I dealt with Duncan AT UPSTIX, he was fair and professional. Transaction went well and I wound recommend them.
Thank you UPSTIX
26 November 2024
Unprompted review
Quick and easy
Quick and easy. Acts as a good marker for knowledge but as expected with these things, a very under value offer.
26 November 2024
Unprompted review
Very competent representatives
Very competent representatives who are extremely professional and efficient.
18 November 2024
Unprompted review
Reply from Upstix
Thank you for your kind words! We're glad our team’s professionalism and efficiency met your expectations. 😊
Acting as Liquidators of a company
Acting as Liquidators of a company, we recently instructed Upstix to assist with the realisation of a company-owned property. The property had been on the market with traditional agents for nine months and the mounting costs of marketing and maintaining the property had become a concern.
Upstix were instructed and within just seven days, their solicitors were actively pushing for completion.
The team demonstrated professionalism and expertise throughout, ensuring minimal disruption and delivering results quickly. Their offer was both fair and competitive, which was a key factor in our decision to instruct them in the matter.
I would strongly recommend Upstix Ltd. to insolvency practitioners looking for a reliable and effective partner in similar cases.
Justin Brown, Director
Currie Young Limited
26 November 2024
Unprompted review
Reply from Upstix
Thank you for sharing your experience! We're delighted to have provided a quick, professional, and efficient solution during a challenging situation. It's great to hear our fair and competitive approach met your needs. We truly appreciate your recommendation and look forward to supporting you with other cases in the future.
Great communication throughout
Great communication throughout. Kris has been extremely helpful, knowledgeable and professional. Clear and no hidden surprises. Sale went smoothly and stress free.
20 September 2024
Unprompted review
Reply from Upstix
Thank you! We're thrilled to hear Kris provided excellent communication and made the process smooth and stress-free. Your feedback means a lot!
Great
Alex has been great! I was reassured about all the steps, given help and support. Good company
31 October 2024
Unprompted review
Reply from Upstix
Thank you! We're glad Alex provided the support and reassurance you needed. We appreciate your feedback.
Highly Recommend- Great Team, Clear Communication, Excellent Service
The whole team was brilliant - special mentions to Alex, Kris & Olivia! From valuation to completion the whole process was clear and the team stay in communication throughout the whole process. Highly recommend - The process is exactly as described!
11 October 2024
Unprompted review
Reply from Upstix
Thank you for your amazing feedback. We're delighted to hear that Alex, Kris, and Olivia made such a positive impression and kept everything clear and communicative throughout the process. It’s fantastic to know the experience was just as described—we truly aim to make everything seamless for our clients.
What a pleasant experience.
What a pleasant experience from start to finish. Handled by Alex and his team.
They brought out property for cash and stuck to the agreed initial valuation which other cash buyers fail to do. Also the speed in which it progressed.
Definitely recommend UPSTIX.
28 October 2024
Unprompted review
Reply from Upstix
Thank you so much for your kind words! We’re thrilled to hear about your positive experience with Alex and the team. At UPSTIX, we pride ourselves on delivering transparent, fast, and reliable service. It’s wonderful to know we met your expectations and provided a smooth process. Your recommendation means a lot to us—thank you! 😊
I entered my details including mobile…
I entered my details including mobile number 12 hours ago and have received 30+ scam calls and txt since.
28 October 2024
Unprompted review
Reply from Upstix
Hi Ian,
I’m sorry to hear about the unwanted calls and texts you’ve been receiving. I’ve reviewed your account, and I can confirm that Upstix has not shared your details with any third parties.
In some cases, we might share information with trusted and relevant third parties, such as RICS surveyors or local estate agents, if it’s necessary to help us value or purchase a property. However, this was not done in your situation.
We suggest checking with any other companies you may have shared details with recently, as they could be the source of these calls and texts.
Additionally here are some practical steps that may help with your situation:
- Register with the Telephone Preference Service (TPS): This is a free service that can help reduce unwanted marketing calls.
- Report suspicious numbers: Most mobile providers can help block or investigate scam calls if reported.
Please let us know if there’s anything further we can do to assist.
Many thanks,
Jack
Good experience of the service however…
Good experience of the service however the price offered wasn't for suitable enough would end up lossing too much money.
21 October 2024
Unprompted review
Reply from Upstix
Thank you for your feedback! We're glad to hear you had a positive experience with our service. We understand that pricing is important, and we're always striving to provide the best value. We wish you the best with the sale.
Kris
Wanted an online valuation
Wanted an online valuation, got it within 24hrs. Exactly what I was looking for, haven't gone on to use any other services at this stage but certainly may be of interest.
16 October 2024
Unprompted review
Reply from Upstix
Thank you for your feedback! We're glad you received your online valuation within 24 hours and that it met your expectations. If you have any questions or need further assistance as you explore our services, please don’t hesitate to reach out. We're here to help!
Easy to use website …
Easy to use but fell way below other estate agents valuations
17 October 2024
Unprompted review
Reply from Upstix
Thank you for your feedback. We’re glad you found the platform easy to use. Our valuations are data-driven, though we understand they may vary from expectations. If a vendor is interested in proceeding, our process includes having our underwriting team consult with local agents and surveyors to ensure maximum accuracy. We wish you the best with the sale.
Kris
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.