uPVC.com.au Reviews 

235
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

We had all of the hotel windows repaired by Dimitry. He completed repairs on 117 windows in our 23-year-old hotel building, and now they all work like new. Dimitry was professional, efficient, an... See more

Rated 3 out of 5 stars

One man team who is very slow at responding / providing a service. My review will change, and I'll add more details once my service has been delivered in full. So far, I've paid my 50% deposit... See more

Company replied

Rated 5 out of 5 stars

Dimitri was able to source slim line handles for my uPVC windows that I couldn't get here in Canberra. Not only that, he delivered them himself. I also ordered some insulating foam, gun and SIPs boa... See more

Company replied

Rated 4 out of 5 stars

Dmitry supplied a replacement lock for my door that I couldn't find elsewhere. Description in video on webpage was perfect. However the delay in sourcing the product before shipping could have been b... See more

Company replied

Company details

  1. PVC windows supplier
  2. Glass Industry
  3. Hardware Shop
  4. PVC Industry
  5. Window installation service
  6. Window supplier

Written by the company

uPVC Double Triple Glazed Windows Doors Energy Efficient Acoustic Glass Thermal Insulation Performance Sustainable Passive Tiny House Living Aluplast IDEAL Deceuninck Salamander bluEvolution Kommerling C70 Gold VEKA Softline MD82 Rehau Synego Siegenia Roto Bunnings Hardware Screws Trim Quad HRV SPAX PARCO Roto MACO Siegenia G-U HAUTAU WinkHaus ICCONS HOPPE Dr Hahn Renolit Soudal Wurth Sika Powers Bostik HB Fuller ALSEAL Akfix Hilti Penosil Doric


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

235 reviews

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Replied to 75% of negative reviews

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4.4

All reviews

(235)

35 reviews in the last 12 months

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Rated 3 out of 5 stars

Adelaide, great windows frustrating service

Adelaide, SA. Installer Dmitry. The windows and door are making a huge difference to the noise and temperature of my upstairs bedroom. I could not be happier with how they work and look. The service was a bit frustrating at times, with communication very technical about the job, but lacking the details I needed as a customer to know, such as clear length of time to do job (would tell me he has a job in the morning or a list of things he needed to do, but no indication of how long that would take and assume I could work that out), dates (date but no month) and explanation about the glass and frames coming separately. He also asked for 2 days to install over a weekend then came very late in the day. This pattern continued until I had to be quite firm, as it meant I had a tradie in my house many nights doing a few hours until the evening and driving the neighbours nuts with the constant banging. He could have also communicated about the smell it would leave as he knew I had to sleep in the bedroom. On the final day I asked him to leave the windows open as I'd had to sleep in my child's bedroom the night before and he responded with no problems and I got home to it fully closed. The tile brick ledge under my exterior side of window all fell off, which he fixed, however he fixed with a very unusual method of silicon back on which looks very odd. The windows are fantastic, but be aware that the delivery of your windows will be worked with other jobs, which changed for me multiple times, you'll need to store them in your house until he has time to install, you may be asked to lift them, specify if you physically can't, it is frustrating as he is working your job around others, despite giving a whole weekend moved out as he doesn't come early when he says he will and communication will be frequent and frustrating. But windows are amazing.

27 February 2023
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Reply from uPVC.com.au

This is totally understandable from your point of view Heidi.
The situation that we were in meeting deadlines here & there while trying to please everyone is just not viable in the end.

Rated 5 out of 5 stars

Good advice and guidance

Well priced, excellence in the window/ glazing industry.

20 February 2023
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Reply from uPVC.com.au

Cheers, see you around in the future, if we are ever needed again )

Rated 5 out of 5 stars

EXCEPTIONAL SERVICE

I had a great experience ordering some items , even the order was not that big but Dmitri provided exceptional service.
Love to Bussiness with them in future.
Highly recommended for your building supplies.

16 February 2023
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Reply from uPVC.com.au

Cheers, see you around in the future, if we are ever needed again )

Rated 5 out of 5 stars

We've taken delivery of 3 windows from…

We've taken delivery of 3 windows from uPVC.com.au. The windows are exactly as described and of good quality. They were delivered on the promised date, good value for money and I'm happy to recommend this company.

19 February 2023
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Reply from uPVC.com.au

Cheers, see you around in the future, if we are ever needed again )

Rated 5 out of 5 stars

Excellent responsive service

Dmitry was great. The job we had was for one window only in our building of 499 rooms. We could not even get any other grazier to come and have a look at the broken window. Dmitry came to measure and then had to order the glass and then came again to fit and replace the glass.

8 February 2023
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Reply from uPVC.com.au

Cheers, see you around in the future, if we are ever needed again )

Rated 5 out of 5 stars

Dimitry helped resolve our broken…

Dimitry helped resolve our broken deadlock problem over the phone and sending us the proper replacement.
He was patient and anticipated our issues regarding the task of changing the lock to the new one

11 January 2023
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Reply from uPVC.com.au

Thank you very much Yvonne.
It was a pleasure to sort out the door lock issue for you, welcome back anytime )

Rated 5 out of 5 stars

Expert advice and great products

Dmitry is an expert in double glazed windows. His products are beautiful, well priced and the bloke goes over and beyond to satisfy his customers. It was a pleasure to meet him in person, I highly recommend Upvc.com.au if you want to add real value for your home.

13 December 2022
Unprompted review
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Reply from uPVC.com.au

Aww, that is amazing Adam )
I really appreciate your kind words.

Rated 5 out of 5 stars

Easy service

Quick and easy service and delivery

30 November 2022
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Reply from uPVC.com.au

Thank you for your shopping experience & enjoy the product ;)

Rated 5 out of 5 stars

Fixed an old broken window

Fixed an old broken window. Now working like new. Great work thanks.

19 November 2022
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Reply from uPVC.com.au

Thank you for choosing myself to rectify your old uPVC Window & Door problems )

Rated 5 out of 5 stars

Job well done

Dmitry was prompt, reliable, diligent. The job was messy but he made everything look nice and clean. Many thanks

13 November 2022
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Reply from uPVC.com.au

Aww, that is super! Thank you for the nice feedback Artem A+

Rated 5 out of 5 stars

Dmitry’s guidance and support were much appreciated

Dmitry provided a high level of personal guidance and follow up support in selecting and then transporting my windows. For some constructive criticism, I did find the website a little busy and hard to navigate for an old fella.

26 October 2022
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Reply from uPVC.com.au

Thank you for the feedback Richard.
All the best to you )

Rated 2 out of 5 stars

Silver foam gun and penosil spray foam are terrible.

Standard silver guns are terrible. Mine was full of metal shavings. When contacting dmitry he just said “would you have paid extra for a better foam gun though?” Instead of offering to replace and contacting his supplier like a regular seller would do. The insulation foam is also pretty garbage, barely adhered and would roll off the timber sub floor I was trying to insulate. Timber sub floor also Moisture tested perfect so that was not the issue. The adhesion of the product is no good.

Customer service was okay, penosil foam and standard spray gun both garbage. Wish I never wasted my money.

9 October 2022
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Reply from uPVC.com.au

Thank you for your honest contribution & sorry to hear you were unsatisfied at this time.
Reviews like this make a business more legitimate in their overall reviews for whom that question the legality score index & official customer feedback submissions.
This is very important!

If you wanted a spray gun replacement, I would have offered it to you, no worries.
On the foam adhesion side of things.
Foam will not stick on any surface if the surface is not cleaned well & moistened with a mist of water prior application. Also, I have specific adhesive foams available if that was your required intentions.
The Penosil ones are mainly for window & door frame cavity filling.
We specifically offer adhesive PU Foam products if that was your main achievement for your project.
No one else has ever complained about the Penosil foam before. So I do not think this is the issue here. There are other PU foam brands out there that are worse off, can't name for legal reasons - but some tradies know what I am talking about.

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