Urban Farm-It Reviews 

402
TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Looking at 60 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find the mushroom growing kits very fun and easy to use at home, appreciating the smooth process and successful harvests. Many people also praise the helpful and efficient support team whenever they need assistance or have questions. However, some customers also noted frustrating issues with missing voucher codes and problems trying to redeem expired spawn. Buyers additionally experienced significant delivery delays, with several packages failing to arrive or being sent to the wrong address. Others felt disappointed when communication broke down completely during attempts to resolve these delivery problems.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, reflecting a mix of satisfaction and strong... See more

Customer service

Customers had ambiguous experiences with customer service. While many reviewers report great, efficient, and... See more

Order

Consumers find order experiences to be mixed, as opinions vary widely. While some reviewers report that... See more

Delivery service

Reviewers highlight negative aspects of delivery service, expressing widespread disappointment over orders... See more

Service

Reviewers mention ambiguous feedback about service, as experiences vary significantly among customers. While... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered an Oyster Mushroom growing kit for my elderly father. Inside was a voucher to order the spores. Unfortunately he misplaced the voucher so the kit was useless. I messaged Urbn Farm and had a... See more

Company replied

Rated 5 out of 5 stars

Ordered the Oyster plugs. Was sent spawn instead. Company rectified it and sent plugs on express and apologised for the mistake. Keep in mind that the customer service is via email, there is no n... See more

Company replied

Rated 5 out of 5 stars

Superb customer service and great product. I ordered and grew from the lion’s mane kit and received valuable advice during the process as I’m a complete novice. The produce tasted incredible. Thanks �... See more

Company replied

Rated 5 out of 5 stars

Had a lot of fun growing both Oyster mushrooms and Lions Mane. Both were quite successful and we have had some repeat crops. It's been great watching them grow, taking pics, and the instructions were... See more


Company details

  1. Agricultural Organisation
  2. Agricultural Product Wholesaler
  3. Consultant
  4. Hydroponics equipment supplier

Written by the company

For anyone, growing anywhere. Urban Farm-It are an organisation whose aim is to encourage and inspire a positive shift in our culture around sustainable food production and consumption. We wish to introduce people to the wonderful and alternative world of urban farming through accessible education, top quality resources and gateway urban farming products.


Contact info

3.1

Average

TrustScore 3 out of 5

402 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 44% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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3.1

All reviews

(402)

58 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing products..brilliant prices.

Amazing products..brilliant prices.. and brilliant customer service..ie Alice. Urban farm.it are well worth giving ago.. I won't use any other company . now only theses.. can't wait to try more of there mushrooms / spawn. In the near future.. again. Big thanks Urban farm it

4 October 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service from Alice when I had a question. Great kit, clear instructions and delivery was quick. Looking forward for more mushrooms to grow!

4 September 2023
Unprompted review
Rated 5 out of 5 stars

I was bought the mushroom kit for my…

I was bought the mushroom kit for my 70th birthday. We delayed for several months but we eventually were contacted by Alice who despatched the spore we required.
I had no confidence that this would work but we did exactly as the instructions told us.
We had no development until over 20 days: then after about 25 days we had our first flush of mini mushrooms that grew to be very large over the next few days.
Thanks due to Alice who was very efficient.

1 August 2023
Unprompted review
Rated 5 out of 5 stars

We were delighted to have been given a…

We were delighted to have been given a 🩷 Oyster mushroom kit as a present.
Due to an imminent house move, we had to wait to get started with our new found passion for all things fungi 🍄

Alice from Urban Farmer LTD was an absolute ⭐ helping us with our enquiry about receiving spawn to our new address and we were so happy when this arrived in the post the very next day 🙏

We watched the video about starting our mushroom box and it was really easy to follow, step by step clear instructions, that were extremely helpful 👏

We are now waiting patiently for a couple of weeks whilst our mushroom babies begin to flourish 🩷🩷🩷

Thank you Urban Farmer
We can't wait, this is such a great gift idea and we are extremely happy to have been given a starter box as a Christmas present 🎁

14 August 2023
Unprompted review
Rated 5 out of 5 stars

Excellent mushroom kit for beginners

A well priced mushroom growing kit with everything you need. Unlike some other kits that come pre-made, this one lets you do almost everything yourself.

The contents were well presented and easy to use. As a novice I had no issues following the instructions.

At one point I was concerned that I had contaminated the kit, and Alice gave some quick and excellent advice via email to help.

End result was a breakfast of tasty oyster mushrooms and hopefully several more to come!

8 August 2023
Unprompted review
Rated 5 out of 5 stars

What a fantastic little business

What a fantastic little business. Idea is great, price is good, such a great product and amazing customer service. I contacted them as a novice in mushrooms home growing and they answer my questions really quickly. Also delivery was on point. Can’t wait for my own mushrooms!

2 August 2023
Unprompted review
Rated 5 out of 5 stars

Excellent Customrr Support

I was bought a kit for Christmas and started it off with anticipation. All went well, but the spawn then failed to fruit when brought into the light.
I contacted customer service and Alice was fantastic in her willingness to provide advice and help. I ended up with a new kit being dispatched. This has now fruited successfully for the first time (delicious!).
I have no hesitation in recommending Urban Farm for the quality of their product and their customer support.

31 July 2023
Unprompted review
Rated 5 out of 5 stars

A lovely company to deal with

A lovely company to deal with, I love speaking to real people with a sense of humour and I can’t wait to start growing my lions mane shrooms . Me being the plonker that I am didn’t realise I had to scratch the panel to get the code to purchase my mushrooms . Alice kindly explained it to me and popped the order in for me too , plus we had a bit of chuckle in the process . Thank you

28 July 2023
Unprompted review
Rated 5 out of 5 stars

Pink Oyster Mushrooms and Urban-Farm-It

Pink Oyster Mushrooms
I was delighted when I received this as a gift as I am a keen mycophile and this was just up my street.
However, I think that it was the wrong type of mushrooms to attempt growing in Central Scotland but it was great fun trying to grow them.
During incubation temperature needs to be 20-23 degrees and instructions mention that airing cupboards or near other heat sources aren't suitable.
I had mine in a cupboard as it was the warmest place in the house. 19C
When nothing seemed to be happening I upped temperature by putting on the light which has a traditional light bulb. This pushed the temperature up to 22C. There was no way that I could put them out of the cupboard as temperature for fruiting is 22-28C!
Doing this I managed to get three very small flushes (enough to put in an omelette each time).
These mushrooms are ideal for tropical countries but not really suitable to be grown in the northern parts of the UK due to the low temperatures.
I would try and grow mushrooms again but probably best to stick to spawn that grows in the Northern Hemisphere i.e. Blue oysters (that I have seen in Scotland in October/November).
All in all I think Urban Farm It are doing a great job and would buy from them again, and would recommend them to others, as their Customer Service is fantastic and they could not have been more helpful with my questions.
Keep up the good work!

22 June 2023
Unprompted review
Urban Farm-It logo

Reply from Urban Farm-It

Hi Grace,

Thank you for taking the time to write this lovely review! Yes, we totally agree with you here- we recommend all customers to check the required incubation and fruiting temperatures of the variety they're looking to buy for themselves/other people to make sure that they can be achieved!

Kind regards,
Alice

Rated 5 out of 5 stars

The first box was a birthday present…

The first box was a birthday present and we had one amazing crop and then nothing. I e- mailed for help and advice. Alice replied with helpful hints and offered to replace so I could have another try. I would recommend them very highly

7 July 2023
Unprompted review
Rated 5 out of 5 stars

Faultless

From start to finish professional, helpful-and great follow up. Purchased grey/blue oyster as a gift for my son in law who is a foodie and there have been no complaints so far. As there was a time issue they made sure they were delivered promptly.

6 July 2023
Unprompted review
Rated 5 out of 5 stars

First class product & follow up service

Excellent customer service & excellent product .
Had a very swift response from a request made - we had misplaced the voucher for the spores .
Very helpful, polite & placed a replacement order for us straight away .
First class service - thank you Alice .

15 July 2023
Unprompted review
Rated 5 out of 5 stars

Amazing company

I purchased one of the mushroom growing kits from a local garden centre. The spores were delivered promptly, the instructions are easy to follow (along side the helpful YouTube channel). I have had my first flush of mushrooms and they tasted amazing. Will definitely buy again.

9 July 2023
Unprompted review
Rated 5 out of 5 stars

Received mushroom kit as a gift

Received mushroom kit as a gift, had a problem and Alice, who is amazing and very kind, sorted it all out for me, without fuss or bother.
What a wonderful company, nothing is too much trouble for them.
So refreshing to experience in this day and age.
I can highly recommend Urban Farm-it, will use again.

6 July 2023
Unprompted review

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