My order has been sitting in my hometown distribution center since 12-26-24. They are no longer responding to my emails. Assuming the product is actually there, it could be delivered within 15 minut... See more
Company replied
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See what reviewers are saying
I purchased two Anakin Skywalker gauntlets because I was unsure about sizing. Both packages arrived quickly and the quality of the product was better than expected! I am really pleased with what I rec... See more
I purchased a neon hoodie from Urban Buck, though i got the shipping a bit late from the time given but the quality and fabric is up to mark. The most appealing part is the vibrant color which exactly... See more
Company replied
Ordered a lightweight quilted puffer jacket as recomended by one of my collegue. I was in search for this design and yes my decision was right to made a purchase from Urban Buck. Firstly, i bit co... See more
Company details
Written by the company
Urban Buck is a one-stop shop for all of your urban fashion needs. Urban Buck takes pride in our vast selection of products ranging from streetwear to footwear and everything in between. Our goal is to provide the best customer service and a wide variety.
Contact info
1178 Broadway 3rd Floor #1171 New York, NY 10001 UNITED STATES., 10001, Newyork, United States
- 9062898407
- sales@urbanbuck.com
- urbanbuck.com
3.3
Average
24 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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No delivery no support
My order has been sitting in my hometown distribution center since 12-26-24. They are no longer responding to my emails. Assuming the product is actually there, it could be delivered within 15 minutes.
I also paid for shipping protection but nothing on the website to utilize it. Seems fishy.
26 December 2024
Unprompted review
Reply from Urban buck
Dear Todd Venneri
We sincerely apologize for the inconvenience you’ve experienced. This is certainly not the level of service we aim to provide, and we deeply regret the delay and lack of communication on our end.
Could you please share your order ID with us so we can immediately investigate the issue? Once we confirm your order details, we will prioritize resolving this matter, including offering you a refund if necessary.
Thank you for bringing this to our attention. We value your patience and understanding, and we’re committed to making things right for you.
Best regards,
Robert,
Customer Support Urban Buck
I ordered a Kelly Puffer Jacket from…
I ordered a Kelly Puffer Jacket from Urban Buck, It was reasonable price and delivered before time. The product quality of jacket is excellent
20 November 2024
Unprompted review
This Company is totally unethical and…
This Company is totally unethical and should be prosecuted. They do not honor anything ..PLEASE DO NOT BUY FROM THIS SCAM IRRESPONSIBLE, COMPANY OF THIEVES!!!!!
28 June 2024
Unprompted review
I would give 0 stars if possible
I would give 0 stars if possible. This company is a scam. I paid for expedited 3-5 day shipping and my order was delivered to the wrong address 19 days later. Their customer service number is fake and email only generate an auto reply where no one follows up. Do not order from this company.
12 July 2024
Unprompted review
Reply from Urban buck
We are truly sorry for the disappointment and inconvenience you have experienced with your recent order. We understand how frustrating this situation must be and deeply regret the delay and misdelivery of your package.
Please check your inbox, as we have issued a full refund, including the expedited shipping fee you paid.
We want to assure you that we are not a scam. As a newly launched online business, we are currently facing some technical and communication challenges. Our team, including the owner, is dedicated to resolving these issues promptly.
Once again, we sincerely apologize for the trouble caused. As a gesture of our apology, you do not need to return the parcel. Please accept it with our heartfelt apologies.
Thank you for your understanding and patience.
Best regards,
There jacket size do not fit the…
There jacket size do not fit the American standard ordered a large and they send me a 2xl which is short in the arms and tight in the chest,and I have tried to email them for a refund and the don’t answer emails it’s been a week, also it took over a month for pkg to arrive, be AWARE
4 April 2024
Unprompted review
This company is a scam
This company is a scam. Do not order. They say they are in Dallas, but I was charged an international POS fee when I ordered. I was charged but never received the product.
14 March 2024
Unprompted review
Reply from Urban buck
Hello Chris
Thank you for providing your feedback on Trustpilot. We're sorry to hear about your experience with our products and policies.
To assist you further and address your concerns, could you please provide us with the Order ID associated with your purchase and some details about the product you received? Additionally, kindly let us know if you placed your order directly on our website or through Amazon. If possible, please provide the name or any details of the product you ordered.
This information will help us investigate the matter thoroughly and provide a suitable resolution.
We value your feedback and aim to ensure the best possible experience for our customers.
Looking forward to your response.
Best regards,
Jack Samuel
Customer Support - Urban Buck
Really comfortable
25 January 2024
Unprompted review
High quality
Quick shipping. Shirt arrived and I was surprised at the high quality. Its a white shirt but is thicker and softer than I expected. The pink is also vibrant.
17 January 2024
Unprompted review
Great customer service and profuct
Great customer service and profuct. Very pleased!
16 January 2024
Unprompted review
This workout top is amazing
This workout top is amazing! It feels so comfortable, even when I sweat! I love the material and the color, I will be using this a lot!
15 January 2024
Unprompted review
I really like my work out shirt
I really like my work out shirt. Great quality and it fits very flattering. I would recommend Urban Buck.
15 January 2024
Unprompted review
I'd like to say that my experience was…
I'd like to say that my experience was quite an excellent one because communication, customer service & delivery was amazing & efficient
15 January 2024
Unprompted review
High Quality Shirts
I received the women's 3/4 length baseball tee and really have been loving it so far! The size was true to my standard size and the material is super soft. I like the bold neon sleeves that accent the shirt and make it pop. Highly recommend!
14 January 2024
Unprompted review
Anakin Skywalker gauntlet
I purchased two Anakin Skywalker gauntlets because I was unsure about sizing. Both packages arrived quickly and the quality of the product was better than expected! I am really pleased with what I received and customer service was great at assisting me with the return of the product that didn’t fit. I will for sure be buying from them again!
18 November 2023
Unprompted review
I emailed your customer service 4x…
I emailed your customer service 4x because i was given the wrong item. customer responded once to ask for the order number which was in the subject matter of my first two emails. i responded again with the order number in the body of the email and did not get any more replies. I have contacted Paypal and will dispute this charge
16 October 2023
Reply from Urban buck
Dear Amalia Diaz,
We understand your disappointment in receiving the incorrect item and the challenges you faced while trying to contact us. We deeply apologize for any inconvenience caused and for the delays in our responses.
To rectify this, we will promptly send you the Kimber Puffer Jacket that you initially ordered. Kindly confirm the correct size to ensure a perfect fit this time. Your satisfaction is important to us, and we want to make this right for you.
We appreciate your understanding and patience throughout this process. If you have any further concerns or need additional assistance, please don't hesitate to reach out. We are here to help and ensure a smooth resolution.
Thank you for bringing this matter to our attention, and we look forward to making this situation right for you.
Sincerely,
Urban Buck
Customer Support Team
I think I got scammed.
I ordered two of the same shirts for my daughter to match her friend. They were two separate shades of salmon color. Not hot pink like advertised, and again not the same as each other. One had cuts in the shoulder as well. I paid 9.99 for 3day shipping and it actually took12 days. The number listed is not in service and I’ve reach out 2 times to initiate a return an I haven’t gotten a response .
19 October 2023
Unprompted review
Reply from Urban buck
Dear Bridget
We sincerely apologize for the issues you've encountered with your recent order. Your feedback is essential to us, and we are committed to making things right.
Firstly, we are issuing a full refund for the incorrect and damaged items you received. You should have already received an email regarding the refund; please check your inbox.
Thank you for bringing these issues to our attention, and we look forward to resolving this matter to your satisfaction.
Sincerely,
Urban Buck
Customer Support Team
I love my new shirt
I love my new shirt! The quality is high, it washed well and shipped fast! I would recommend Urban Buck 😊
8 September 2023
Unprompted review
Can't beat the price
Can't beat the price! Fast shipping and great product, was happy I went a size larger than normal on my glove because it fits perfect.
25 August 2023
Awesome merchandise at a great price I…
Awesome merchandise at a great price I got a hoodie from Urban Buck and I just love it the material is super soft and comfy I would definitely recommend
28 July 2023
Unprompted review
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