Urbancompany Reviews 

614
TrustScore 1.5 out of 5

1.5

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Review summary

Created with AI, based on recent reviews

Looking at 29 reviews, most reviewers were let down by their experience overall. Active customers frequently complained about terrible customer support, unhelpful call center agents, and frustrating rescheduling issues that completely disrupted their daily schedules. Many people also reported that home cleaners often arrived late, lacked proper cleaning tools, and performed extremely subpar work that left residences dirty. Though some reviewers experienced major problems, a small group of people were actually very satisfied with specific appointments like soothing massages and reliable babysitting. These individuals noted that certain dedicated professionals delivered thorough cleaning, handled daily tasks efficiently, and provided truly relaxing and refreshing wellness treatments.

What people talk about most

Service

Clients share negative opinions on service, reporting extremely poor work quality, unprofessional behavior... See more

Staff

Users describe ambiguous interactions with staff, reflecting high disagreement regarding professional... See more

Booking process

Consumers express deep frustration with the booking process, highlighting frequent rescheduling issues and... See more

Customer service

Reviewers highlight negative aspects of customer service, expressing deep frustration with unhelpful... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Very disappointing service. The painters said they were finished after about 3.5 hours, but I then spent another two hours pointing out patchy and unfinished areas that needed correcting. T... See more

Rated 2 out of 5 stars

They keep sending cleaners without Emirates ID (which my security, understandably, will not let into the building). A key point of using a reputable company is to ensure full compliance with the l... See more

Rated 1 out of 5 stars

Today sent a cleaner who is unwell. Urban clap has turned into the most unprofesionally handled and managed company. The recent experience had been oberwhelming and exhausting. They book a service the... See more

Rated 1 out of 5 stars

The worst company ever , Terrible service. This is the third time they've sent an "unprofessional cleaner" who clearly doesn't know how to clean. Every time, I have to clean the house myself afte... See more


Company details

  1. House cleaning service
  2. House clearance service
  3. Massage therapist

Information provided by various external sources

Book premium quality home services. Hotel-style Cleaning, Gardening, Handyman. By vetted professionals! Safe & hygienic!


Contact info

1.5

Bad

TrustScore 1.5 out of 5

614 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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1.5

All reviews

(614)

29 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Acceptable Clean.

Were on time and reasonably efficient.There were parts of the bathroom that were not cleaned properly and I paid for a deep clean.
Seemed to have completed the cleaning of the apartment quickly, which all in all was to my satisfaction.
I would use them again.

6 April 2022
Unprompted review
Rated 5 out of 5 stars

Five star service

We have been using urban company for more than a year now. We are highly satisfied with the level of service provided and the professional attitude of the staff they employ especially with Amy who is our regular and we adore the work she does.

6 April 2022
Unprompted review
Rated 5 out of 5 stars

Laura was amazing

Laura was amazing. Very professional. Great cleaning of my bathroom & kitchen. Very efficient and lovely finishing touches like folding bath towels. Felt like I was in a hotel room. Definitely will book again

6 April 2022
Unprompted review
Rated 4 out of 5 stars

An amazing service

An amazing service, easy to book last minute through user friendly app. Some cleaners are more skilled than others but you can continue booking the ones you like.

6 April 2022
Unprompted review
Rated 5 out of 5 stars

Brilliant service, so easy and convenient

We had the majority of our flat cleaned - bathroom, kitchen, bedroom and living room. It was a delight to walk back into when Eric had finished. A thorough clean and we’ll definitely be using UC again. We’ve always been delighted with every UC member who has visited to clean.

5 April 2022
Unprompted review
Rated 5 out of 5 stars

I Recommend Urban

We have Luc coming every second Friday and does a great job!
The team at urban is easy to reach and fast response. I recommend them!

5 April 2022
Unprompted review
Rated 5 out of 5 stars

I loved the cleaning and the people…

I loved the cleaning and the people that came to clean but i need to book monthly on a Monday at 10.30 staring 25th April 2022 and the system that you use is too combersome and not up to date i cannot even see 25.4.2022 on the date and time screen and when i called they said look it up 2 weeks before i need appointment and last time i did that i could only get 8 am wich is not suitable to me

1 April 2022
Unprompted review
Rated 5 out of 5 stars

Awesome service

Awesome service. All of the service professionals are extremely hardworking, reliable, polite and trustworthy. Would hands down recommend this company. It’s far too convenient.

1 April 2022
Unprompted review
Rated 5 out of 5 stars

amazing clean

The cleaner arrived on time, with all the equipment needed. He is very kind and respectful.
He finished the work in under 3 hours and the house was amazingly cleaned. He tidied up too.

31 March 2022
Unprompted review
Rated 5 out of 5 stars

Professional and thorough!

The service provider arrived on time, was extremely pleasant and professional. She did an extremely through job leaving the large balcony and bathroom absolutely spotless. Highly recommend

28 March 2022
Unprompted review
Rated 5 out of 5 stars

Reliable and Consistent

Cleaning from Urbancompany is reliable and consistent, requires so little thought and effort and a perfectly clean place ever time which is what a busy professional needs!

28 March 2022
Unprompted review

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