Urban Outfitters Reviews 

What a shame - only offer gift cards in sterling and post only to UK ! No Euro business welcome. Seems shortsighted business decision to me 👎

Disgusting customer service… staff are very much useless and didn’t offer any resolve. Just told me to return my item and it had sold out so I couldn’t have a replacement when they made the mistake.

I orderered some pioneer dj decks with expedited fast delivery. 2 weeks late and have no idea when it's coming. I missed a gig to make matters worse.

I have had such an unpleasant experience with you.
Was promised delivery within 10 days. More than 10 days ago.
Then told, and only then, dress is on back order. So you lied when I ordered the dress!
E-mailed you with the problem, only to recieved standard e-mail reply requiring me to again do your work for you, spend my time on navigating your website, finding out how to contact a human. Whereupon a human could not be contacted and a bot could not help AND the chat function did not allow my messages be sent to the bot. This malfunction occured every time I tried to chat with URBAN OUTFITTERS. My mails where not being replied, other than by a bot sitting URBAN OUTFITTERS had registered my mail.
So I feel that there have been lies about product availability, delivery time and an utterly nonfunctioning customer service and nonfunctioning contact.
Oh, and creating an account was required, they wrote, to track a delivery, but my purchase was not registered, so tracking was not possible. Nothing to seems to work in any area of customer service. Perhaps a whole new set of supervisors and bosses is needed.

got my item, isn't what i wanted. tried to return it but their website is so incompetently made that its impossible. they instructed me to just look up my order and click the "return" button, it doesn't exist. i tried to contact someone but all it did was send me to an AI chat bot that didn't offer any help except for pointing back at their return policy.

Never got my order. They say they lost it but keeps asking me 72 business hours to give me a answer about it. It has been 12 business day I’m waiting for my order.
Never got a refund either.

I ordered size 8.5 three times for new balance 9060 and they sent the wrong item all three times!!!!!! I even called to ensure they check the item to confirm the correct size before it was sent!!! ALL THEY OFFERED ME WAS A 15% or 20% coupon off of my future purchase. First of all you can’t use the coupon off of brand merchandise so what benefit is there for me ? FOR ALL THE INCONVENIENCES ALL THEY TOLD ME WAS RETURN THE ITEM AND YOU WILL GET A REFUND!!! AWFUL SERVICE STAY FARRRR AWAY!!!!!!!!!!!!!!!!

worst customer service; they do not know how to fix the issue or to give clear explanation of the issue. my orders been cancelled automatically and they are saying my email is not in the system when i can clearly see my email address in system. when i ask how to avoid such issues, they says just put in your email add when my email address is already in system. stupid!!!

Truly abysmal customer service.

I ordered an item and was sent the wrong colour. I noticed that the tags were incorrect. I called customer service, they assured me they would resend one, check the tags, and ensure it would be the correct item. Two weeks later, sure enough, another item in the wrong colour was sent. I called back and they said there was nothing they could do and asked me to return the item.

Then, I made another order. After 9 days with no updates, I messaged customer service. They responded saying the order wasn't complete because they need further payment information. No one ever contacted me. I am sure now they will not complete the order because those items aren't even available anymore.

Absolutely incompetent service. Not worth dealing with them.

Ordered a dress and lipbalms, they cancelled the dress suddenly and shipped the lipbalms right away without me knowing about the dress. As soon as i saw the email I contacted them that I didn’t want the lipbalms anymore (i also used a €5 off coupon) now they couldn’t cancel it anymore since they already shipped the lipbalms. Now they changed the amount and also took my €5 coupon away and charged me for shipping as well even tho with the €5 coupon it was basically free.

Not happy at all since they should have asked if i still wanted the remaining order and why take away my coupon! Customer support is useless as well..
its not my fault you guys suddenly don’t have stock anymore of a product! Its still showing as available on the website as well while customer support said its sold out.

TLDR: Poor product quality, complicated return polices for outside of UK and non existent customer support.

I've purchased a vinyl player at UO. It looks fantastic but doesn't work. When filing for returns UO provides an option to send it back via post or bring it directly to the store. They encourage in store return and promise a faster turnaround. I do prefer a fast turnaround so I bring it to the store. The employees send me away because actually it's a mistake on the website and they don't accept any returns in that store (they also say it happens all the time, which also signals how much they care about the customer if they can't even update such a straightforward piece of information). The item is officially classified as furniture due to its size so I'm not too intrigued about the prospect of carrying it back home and then to the post office, where I would need to waste even more time in lines and then also pay to send back the damaged item. Customer support throughout this process was quite useless (and actually finding how to contact a human being there is a mission in itself). All in all, very little care for the consumer and no responsibility for the products or services they provide. Still didn't get my refund and by the looks of it, I probably won't.

HARD WORK TO BUY FROM THEM
After receiving an email confirmation for my purchase, I then received an email asking for details from my PayPal account, naturally I contacted them to see if it was a genuine request - they don't have a phone number ( ridiculous ) ....AND...they needed 72 hours to reply - they then cancelled my order and on their website the agent asked me to contact a separate email address - COWBOYS! Where's my horse Tonto?

I find it difficult to find clothes that I like, but I have no problem with this store. I quickly find what suits me. The quality is also excellent. I will continue to shop there.

Keep cancelling your order. Never known anything like it

I purchased online, unfortunalety none of the items fitted. I had to pay 26 euros (!) to return my parcel back to the UK. Online it said free shipping AND RETURN, the Urban Outfitters chatbot is rubbish and doesn't help you with the problems at all. I will never be ordering through Urban Outfitters again!!!

So just had a reply from urban outfitters 3 MONTHS AFTER MY REVIEW on here wow!! Their usual standard rubbish automatic reply you know the ones where we actually don’t give a crap but we will reply anyway kind of thing like this [Reply from Urban Outfitters
3 hours ago
Hi there, thank you for taking the time to provide this feedback! We're really sorry that you've experienced this issue while shopping with us. Rest assured that this feedback will be passed on as it's not the service we aim to provide our customers. Thanks, UO Team.] WHY EVEN BOTHER NO YOU WILL NOT FORWARD IT AT ALL COS YOU DONT CARE!!

Ordered two pair of converse in size 10 womens. Received the first pair in a size 4, two days later received the second pair in a size 6. Now it is my inconvenience to pack back up and return to the post office hoping for a refund. I have read several reviews about people receiving random sizes. I wish I read the reviews BEFORE ordering. Don't bother, what a hassel

Ordered two pair of jeans in size 30/32 for my son.. they sent one in 30/32 and one in 31/32!! I contacted them about the mistake they made and they said they would give me a return label to ship those back and resend the correct one.
They did and I shipped the pants out the SAME DAY as I received them.
Then I found out that it would take up to TWO WEEKS to ship out the correct size that I ordered in the first place!
Unacceptable!!!!!!!

We ordered a jumper online last November, it never arrived but the money was taken from our account. I’ve contacted Urban Outfitters customer service to ask for help to resolve this issue but they haven’t responded to my e mail.

Vintage clothing department is a big mess. I ordered a sweater online, and got send a totally different one.
After 2 months still waiting to get my money back.
Never shopping there again!