Urban Outfitters Reviews 

This is the absolute worst online ordering experience I have ever had. It's been 20 days and the order hasn't even SHIPPED. Every time I chat, I get a different answer that is never true. I will never order from them again.

THEY NEVER REUFUND ME AFTER TWO MONTHS, WORST ONLINE EXPERIENCE IN MY LIFE

If I could give less than 1 star I would, the worst online shopping experience I’ve ever had! Made an online order, paid for same day delivery, didn’t receive my complete order, was told it could be cancelled and the payment would be reversed but didn’t happen and my card was debited in dribs and drabs despite still not receiving the full order! Whoever manages their Twitter is the rudest person I’ve ever had to deal with! Put me off ordering ever again!

Shockingly bad customer service. Refusing to give me a refund worth £215 despite tracking information saying their warehouse has received my return and I also got a confirmation email saying my return refund would be processed in 3-5 working days. Customer services have outright refused to look into the matter for me because I no longer have my paper return receipt, despite me having the tracking information and return received confirmation email. Honestly I am so shocked at how I have been treated, no effort whatsoever has been made to look into the matter or to help, I have just repeatedly been told there is nothing they can do. This also goes against their own returns policy which states the paper return receipt should be kept until the return is received at their warehouse, which I have confirmation that it was - despite this I have been told I am not getting my refund

Nil customer service, poor attitude from their online representatives. Sent me faulty items, then asked me to pay for return postage for the full refund. The refund value of these items were lower than the postage due to overseas order. Then had the audacity to claim that any damage to the refund items during transport, they would refuse to refund. Pretty desperate and ridiculous attitude, if you ask me.

I returned a rug that was faulty (mouldy) almost two months ago and still haven’t got the money back. The rug is still being sold on the site. The customer service reps are friendly but delay, hoping that you’ll give up. I am £150 out of pocket with no view as to how it will be resolved. Absolutely avoid!!

I ordered an E Gift card to be delivered on Xmas day. It wasn't delivered and when I called them they said it was on back order. I can understand if it was goods but this is just an email to be sent on Xmas day. The customers services said they will send query to their head office which will take 2-3 days before they reply back. They cant give me a refund as head office has to authorize this. I'm so disappointed and my poor niece hasn't got her Xmas present and we don't know when she will get it now. Such poor service from such a large company!

Bought a pair of boots in a size 7, they were a European size 38 which is too big but they didn’t mention that, so I had to exchange them for a 6 or 37 EU. I returned them the day that I received them in the mail for the exchange. 2 weeks later I get an email saying they never received the return. I emailed them with tracking showing that they were returned. They said in order for the exchange it needed to arrive within 7 days. How is that my fault if I shipped them back the exact same day that I received them. And they did arrive on time they just didn’t see them in the warehouse I suppose. So forget the exchange, now it’s been a month and they are still investigating the return in order to give me a refund (even though I’ve provided the tracking with the order number on the package and the day that they were received back at the warehouse). JUST give me my money back and stop trying to steal from people on Christmas. It shouldn’t take a month to get money back for a return. Never ordering from here again. Customer service just gives back generic responses that don’t really help at all.

I went to store and the young lady who placed my order online was excellent. However the item not only arrived 3 days late, it wasn’t the item we ordered. Very frustrating, no time to fix it before Christmas, no customer service other than a “chatbot” which is useless. Will have to wait and go to store to get same discounts I originally ordered with. I will not be ordering online from them again. Total failure for no reason

We orderd a jacket, it never arrived. Urban does not respond our e mail, they don not pay my money back and there is no other way to contact them.
Very bad and disappointing

Terrible costumer service, and they know they can get away with it. They more often than not cancel your order because of stock availiabilty, especially when you don't spend that much money in sale. They will just cancel it and continue to promote it on their website for weeks. Sometimes when you try again a couple of hours they do send it. So unreliable and it takes a while to get your money back. I have changed my adress and it keeps shifting back to my old adress, they won't change it even after a couple of hours and you can't cancel it.
I have received damaged and dirty items multiple times.
Too bad they have cute clothes.

Horrible customer service. Overpriced cheaply made items that don't fit well to size!
Do not waist your hard earned money on this unappreciative company!!!!

Two teen daughters & online shopping with Urban Outfitters is a nightmare combination. Items are in stock on their website when you place your order, however expect an email a number of days later to have part of your order cancelled as items are “not available” Sod’s Law & it will always be the item that was the most anticipated. You could forgive it if it was a one off but it happens on a regular basis so beware when shopping for presents & expect that they may not arrive. All that aside a lot of the pieces are of such poor quality. A recent corset top that was ordered was so badly made that it wasn’t wearable. Customer service are also a nightmare with the same generic responses every time. Do yourself a favour & avoid, convince your teens to shop elsewhere.

Ordered a £70 item online. Was not delivered. Evri confirmed that they have lost the parcel. I’ve sent UO numerous emails and they have ignored every single one. Once they have your money, there is no way of getting it back. I shall be taking this further. Worst company to deal with.

Waiting 15 days for nothing, had to go after it myself to hear a day later that my item wasn't available. and you don't get it for the same price again, I mean money doesn't grow on my back

Urban Outfitters has a history of saying items are available online with normal shipping times and then once an order is placed, the item is on backorder OR ships many weeks later all while charging the customer for standard shipping. Do not trust online ordering. Go to their physical store!

Just popped into the Cambridge store to have a look for something for my children for Christmas. Surprisingly some sale items to be had and able to bag a bargain. Even though very late in the afternoon on a dismal day the staff were enthusiastic, upbeat and extremely helpful ensuring a pleasant experience at a frenetic time of the year. Thanks much appreciated.

They regularly cancel orders for items you preorder if they "sell out," weeks/months after you place the order. Even if you ordered immediately after the product was made available on the site and even if you ordered wayyyy before it sold out. I personally know of people who ordered items after me who'd received their items when mine was canceled, even though I "got there first." UO needs to work on their inventory management because this is ridiculous.

Because one part of the address was missing, I get a message from Customer service stating "we aren't liable for replacing your parcel if this is now missing".

Postcode was there, house name & village was there, but it seems that it's not Urban Outfitters responsibility!!!!

Appalling customer service!

Once again they don't have the merchandise and cancelled the item. To many times does this happen. Can't wait to see when they will go out of business.