Urban Spaces Reviews 71

TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Urban Spaces are a great Estate Agency to work for. In particular, Sinead is consistently helpful and responsive to any issues our cleaning team encounters, promptly resolving problems and enabling t... See more

Rated 5 out of 5 stars

We have been dealing with the property management team at urban spaces for a few years now and they are a great team. A special mention must go to Paige in the team who we work closely with and she i... See more

Rated 5 out of 5 stars

We do a lot of work with Urban Spaces. I regularly talk /e-mail SInead Philpott and find her to be very helpful in resolving any issues we may have. Sinead is also happy to help regarding other pr... See more

Rated 1 out of 5 stars

I would not recommend renting from this company. Especially if you are looking at the Lamb Brewery Studios. Since we have moved in there has been one problem after another. The biggest being a leakin... See more

Company details

  1. Estate Agents

Written by the company

Urban Spaces is the estate agency that puts customers first. Selling and letting properties across London, Urban Spaces delivers exceptional customer experiences to help our customers live their best lives.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

71 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

We have worked with Urban Spaces…

We have worked with Urban Spaces (Nikki, Sam and team) for 4 years and they have always been great to work with. Always responsive and keen to ensure that they are doing everything they can to make our partnership a success. Lovely company.

15 March 2024
Unprompted review
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Reply from Urban Spaces

Thank you for the great feedback Eleanor. We appreciate you taking the time to leave a review and are thrilled to hear that your experience with Urban Spaces has been great!

Rated 5 out of 5 stars

urban spaces

I never have any issues with Urban Spaces. Quick and responsive service. Always kept in the loop. More importantly, my flat is never without reliable tenants.

15 March 2024
Unprompted review
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Reply from Urban Spaces

Thank you for your review Paul. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!

Rated 5 out of 5 stars

Exceptional service

Doug at urban Spaces is diligent, communicative and effective. Recommended

25 February 2024
Unprompted review
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Reply from Urban Spaces

Thank you for taking the time to leave us a review Pat. We are so pleased to know that Doug and the team provided you with a high level of service!

Rated 5 out of 5 stars

Trusty and prompt team

Trusty and prompt team. Excellence experience.

13 March 2024
Unprompted review
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Reply from Urban Spaces

Thank you for taking the time to leave us a review. We are so pleased to know that the team provided you with a high level of service!

Rated 5 out of 5 stars

Always professional and quick to reply

Always professional and quick to reply, Urban Spaces is a very personal agent. You'd be lucky to have this agent in your corner...

11 March 2024
Unprompted review
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Reply from Urban Spaces

Thank you for taking the time to leave us a review Jan. We are so pleased to hear your positive feedback!

Rated 5 out of 5 stars

Great customer service

Urban spaces found a new tenant for us very quickly and transition between tenants went smoothly.
Doug and the team respond very quickly and are always helpful.

28 February 2024
Unprompted review
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Reply from Urban Spaces

Thank you for your review Mirela. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!

Rated 5 out of 5 stars

Really good agency !

Really good agency, beautiful properties, really nice and professional agents ! It was a 10/10 experience, they even sent us flowers as a house warming gift 💐

14 March 2024
Unprompted review
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Reply from Urban Spaces

Thank you for your review Alexandra. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!

Rated 5 out of 5 stars

Great people

Great people, everyone was very nice and responsive

14 March 2024
Unprompted review
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Reply from Urban Spaces

Thank you for the great feedback Jad. We are so happy that we are able to provide you with a remarkable experience!

Rated 5 out of 5 stars

Highly recommend using Urban Spaces

Highly recommend using Urban Spaces, Doug is extremely helpful and efficient with our lettings and so are the team :)

5 March 2024
Unprompted review
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Reply from Urban Spaces

Thank you for the great feedback Jake. We appreciate you taking the time to leave a review and are thrilled to hear that your experience with Urban Spaces has been great!

Rated 5 out of 5 stars

Sam is fantastic

Sam is fantastic, easy to deal with and super engaged and responsive. We were able to get the project off the ground quickly and efficiently. They are clearly striving to offer their customers the best experience.

14 March 2024
Unprompted review
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Reply from Urban Spaces

Thank you for taking the time to leave us a review Erica. We are so pleased to hear your positive feedback. We look forward to sharing your review with Sam!

Rated 5 out of 5 stars

Highly recommended

We have worked with Bianca, Nikki and the team for many years now. They are highly professional and provide excellent service to both landlords and tenants alike. Nothing is too much trouble and they are always on hand to help and provide support and go the extra mile for their clients. Highly recommended.

14 March 2024
Unprompted review
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Reply from Urban Spaces

Thank you for taking the time to leave us a review. We are so pleased to hear your positive feedback!

Rated 5 out of 5 stars

The team at Urban are always…

The team at Urban are always profesional, friendly, quick to respond and helpful. They have performed very well for us and we have enjoyed working with their whole team. We recommend them highly.

13 March 2024
Unprompted review
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Reply from Urban Spaces

Thank you for your review Ali. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!

Rated 5 out of 5 stars

Bianca Bryan has been magic !

Bianca Bryan has been magic !
sorted out all my little bits i needed from her.
thanks Bianca.

13 March 2024
Unprompted review
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Reply from Urban Spaces

Thank you for the great feedback. We appreciate you taking the time to leave a review and are thrilled to hear that your experience with Bianca has been magical!

Rated 5 out of 5 stars

Been working with Urban Spaces for over…

Been working with Urban Spaces for over 6 months now. great to work with, they understand their customers needs.

12 March 2024
Unprompted review
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Reply from Urban Spaces

Thank you for taking the time to leave us a review Martin. We are so pleased to hear your positive feedback!

Rated 5 out of 5 stars

VERY EXCELLENT RESPONSE

13 February 2024
Unprompted review
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Reply from Urban Spaces

Thank you for taking the time to leave us a review. We are so pleased to know that the team provided you with an excellent level of service!

Rated 5 out of 5 stars

Urban Spaces are good to work with

Urban Spaces are very responsive and give good and helpful advice. I have been using them for years.

12 March 2024
Unprompted review
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Reply from Urban Spaces

Thank you for the great feedback Neil. We appreciate you taking the time to leave a review and are thrilled to hear that your experience with Urban Spaces has been good!

Rated 5 out of 5 stars

Transparent company

Transparent company, really easy to deal with, always act with honesty and integrity.

11 March 2024
Unprompted review
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Reply from Urban Spaces

Thank you for taking the time to leave us a review Andrew. We are so pleased to hear your positive feedback!

Rated 5 out of 5 stars

Excellent service

Excellent service. They have always kept me updated

1 March 2024
Unprompted review
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Reply from Urban Spaces

Thank you for your review Sid. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!

Rated 1 out of 5 stars

Scammers

Scammers. I'll update with further details after I'm done with a legal issue. Until then, don't make my mistake and please avoid. They lie, they steal, they do not have an office, and they take zero responsibility.

1 December 2023
Unprompted review
Rated 1 out of 5 stars

Dangerous Letting Agency

I notified Urban Spaces that the window door in my living room had an issue. The 1st notification took place at the beginning of September and till mid November the window door hasn't been fixed. The issue with the window door resulted in the cold wind and temperature coming into the flat and in October and the first 15 days of November I cannot stay in the living room I am paying due to cold. On that way they enforced me to find a new flat and once I served my notice, they started running to fix the door but not a word for reimbursing for the extra heating costs or for adjustment on the rent. The reason for Urban Space's denial of any type of compensation was that the house was fit for purpose and was meeting the standard living criteria. They didn't even want to pay for a professional cleaning to assist with the whole inconvenience.

16 November 2023
Unprompted review

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