Urbansticks Mortgage Solutions Reviews 

89
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Originally Urban Sticks helped us with our remortgage and were absolutely fantastic. So when it came to our first house move we knew there was only one team we wanted to use. Urban Sticks helped us na... See more

Rated 5 out of 5 stars

We highly recommend Urban Sticks Mortgage Solutions! As first-time buyers, they made the mortgage process simple and stress-free by explaining everything clearly and guiding us every step of the way.... See more

Rated 5 out of 5 stars

Thank you for everything you have done to help us secure our mortgage. We really appreciate your guidance, support, and hard work throughout the process. Your help made what could have been a stre... See more

Rated 5 out of 5 stars

Michelle, Rebecca, Jackie & Terry have all been very helpful in getting us to our Mortgage Offer stage! No question was ever too silly and everything was explained. Rebecca was amazing at getting back... See more

Company details

  1. Mortgage broker

Written by the company

We are a Mortgage Broker Company specialising in Shared Ownership, however please contact us with all your Purchase, Remortgage, Buy To Let or Staircasing enquiries. Urban Sticks Mortgage Solutions Ltd is an Appointed Representative of The Right Mortgage Ltd, which is authorised and regulated by the Financial Conduct Authority. Registered in England and Wales no. 10680763. Registered Office: 43 The Base, Dartford Business Centre, Victoria Road, Dartford, Kent DA1 5FS Your home may be repossessed if you do not keep up repayments on your mortgage. There may be a fee for mortgage advice. The precise amount will depend upon your circumstances. Some buy to lets mortgages are not regulated by the Financial Conduct Authority.


Contact info

4.9

Excellent

TrustScore 5 out of 5

89 reviews

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4.9

All reviews

(89)

7 reviews in the last 12 months

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Rated 5 out of 5 stars

Thank you!

I couldn't rate Urban Sticks more highly - from Terry's rapid turnaround of my affordability assessment to Michelle's exceptional, thorough and conscientious support through the mortgage application journey and Jackie's support, you couldn't ask for a better service. Due to a temporary promotion period during the application process, I was facing an additional layer of bureaucracy from the lender and Michelle couldn't have been more helpful in advising on handling my HR department and liaising with the lender through to resolution. Would highly recommend - you will have a safe pair of hands. Thank you for all your help as a first time buyer! x

24 January 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic Service

Fantastic Service!
I cannot recommend this company enough, Rebecca made our remortgaging journey so easy and was able to get one of the best deals out in what is, a hard and stressful market at this time. Very professional and will definitely be reusing them when it comes to the time of remortaging again.

18 December 2023
Unprompted review
Rated 5 out of 5 stars

Amazing!

Can not recommend Urban Sticks enough!
Terry is so helpful, he got us the best deal and always responded quickly to emails. Completely faultless.

21 November 2023
Unprompted review
Rated 5 out of 5 stars

Great Team!!

Michelle, Rebecca, Jackie & Terry have all been very helpful in getting us to our Mortgage Offer stage! No question was ever too silly and everything was explained. Rebecca was amazing at getting back to us straight away, would recommend to anyone (but especially first time buyers) to use this service as i felt extremely at ease and in safe hands with them!

24 August 2023
Unprompted review
Rated 5 out of 5 stars

Terry! What a star!

Terry!! Amazing service & always there to help. We got our offer then had to change and Terry worked so quickly to get this amended for us! Jackie is also so helpful & very attentive! Highly recommend!

27 July 2023
Unprompted review
Rated 5 out of 5 stars

Definitely be recommending urban sticks…

Definitely be recommending urban sticks to other people!

Can’t thank Rebecca enough for all she has done for me and my family, brilliant advice and done so much research to find the best mortgage to suit us, will definitely be recommending them to other people

14 July 2023
Unprompted review
Rated 5 out of 5 stars

You are in safe, very dedicated hands. Couldn’t have asked for someone better than Michelle!

From start to finish I have had a fantastic journey with UrbanSticks. It’s never an easy process, and I had no idea what to expect coming into it. But I couldn’t have done this without Michelle and her incredible expertise, who has gone above and beyond - I’m sure she would have gone to the moon and back if she could - with incredible communication, always looking for the best deal, taking the gloves off when needed and just being their to support me through a really stressful process. I couldn’t recommend the Urbansticks team enough. Don’t hesitate, they will get you through.

22 May 2023
Unprompted review
Rated 5 out of 5 stars

We had been liaising with Terry for…

We had been liaising with Terry for over a year on and off before we found a property and applied for a mortgage. Nothing was ever to much, Terry was always very friendly and explained everything so well. We felt that we could ask as many questions as needed. I was recommended Terry and we will definitely be recommending. A very positive experience, thank you!

21 May 2023
Unprompted review
Rated 5 out of 5 stars

Look no further

Look no further. Rebecca was not only successful with our mortgage deal and all the insurances around property purchase, but she constantly found us better deals up until the completion dates. I recommend her and her team.

17 May 2023
Unprompted review
Rated 5 out of 5 stars

Becky Is Brill!!!

I've known Becky for a long time, it was only by chance via a mutual friend, some years ago, that I found out she is a mortgage advisor. Second time round using Becky to assist with my remortgage, and she's come up trump's once again. Considering everything that is going on with interest rates at the moment Becky found me a great deal, from start to finish the whole process has been plain sailing. Her communication and the service provide throughout the transition, just like the first time round, amazing. Thank you Becky, you really are a super star, I'll be back in a few years time as no intention of going anywhere else.

27 March 2023
Unprompted review
Rated 5 out of 5 stars

Becky is amazing she’s actually…

Becky is amazing she’s actually been my mortgage advisor for years now and I wouldn’t use anyone else! Becky has always given me the best advice and particularly recently with the renewal of my buy to let mortgage she made the whole process stress free especially with the current market changes, she found the right product for me and nothing was too much trouble she’s super helpful and knowledgeable. Thank you Becky! No doubt I’ll be back to renew with you in 2 years!

11 March 2023
Unprompted review
Rated 5 out of 5 stars

Honest and caring

Michelle goes the extra mile in that you feel she cares about your needs. This inspires deserved confidence in her expertise. I wouldn’t use anyone else if I need mortgage advice in the future.

10 February 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic company would definitely use again

We used Urbansticks after a recommended from my partners sister and have been very happy with them. My partner and I have been looking at shared ownership properties and Michelle has been fantastic in answering any questions and soothing any fears that we have had throughout the process. Michelle has also been very quick to respond and has gone above and beyond to help us with finding a mortgage. Everyone else that we have worked with through Urbansticks has also been brilliant and very helpful.

28 November 2022
Unprompted review
Rated 5 out of 5 stars

The best mortgage brokers!

Where do I begin!? Terry Hyett at Urban Sticks was absolutely amazing and made an incredibly stressful moving process feel like a breeze every time we spoke. He wasn’t just our mortgage broker but was also such a great help in many other aspects of our move. The customer care was 11/10. The knowledge he has is amazing, he is definitely the best of the best!

Jackie was also amazing, the whole team are incredible and will look after you every step of the way!

Thank you Urban Sticks, I’d recommend you to anyone and everyone!

3 November 2022
Unprompted review
Rated 5 out of 5 stars

If I could rate this 10 stars then I would ... outstanding service!

Firstly, I would like to start by saying that Michelle was an absolute god send. I had no idea what I was doing as I was taking a mortgage out on my own for the first time. Michelle answered all of my questions and responded promptly ... no matter what time of day it was. I was really anxious around the whole process but Michelle constantly reassured me and went over and above to get me the best deal she possibly could. Honestly can't speak highly enough about the service Michelle provided, she made a highly stressful situation so much easier. Also need to mention the service that I received from Jackie following my mortgage offer, Jackie maintained regular contact with the solicitor and ensured I was updated regularly right through until completion. Honestly can't thank you both enough - your the dream team!!!!

1 October 2022
Unprompted review
Rated 5 out of 5 stars

I can’t thank Michelle and Jackie…

I can’t thank Michelle and Jackie enough for helping me and my husband purchase our first home. They both go above and beyond to ensure the journey is as smooth as possible. From reassurance, updates (even out of hours), chasing etc they did it all. I didn’t think we would stand a chance getting a mortgage due to bad credit but they both made it happen. Thank you so so much ladies :-)

29 September 2022
Unprompted review
Rated 5 out of 5 stars

Wonderful team!

2nd time using UrbanSticks, such a wonderful team, very personable yet professional. The service provided was very quick as always.

23 August 2022
Unprompted review
Rated 5 out of 5 stars

Amazing service!

We could not be happier with the service Urbansticks gave us with moving house. Terry was so helpful and explained everything in such detail to us! Any questions we had he would reply almost instantly with the answers.
Jackie was also great at getting constant updates from the solicitors on where we were with the move and kept us in the loop.
Will 100% be using them again in the future!

21 July 2022
Unprompted review

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