I ordered two pairs of Prada sunglasses (PRA51S and PRA57S Polarised) and I’m very satisfied. The products are original, well‑packaged, and exactly as described. The delivery was fast and safe, e... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Recently bought a pair a of silver mirror polarised RB3025 aviators. There was a tiny manufacturing flaw in one of the lenses though so I contacted CS and to cut a long story short; they replaced... See more
I Bought some sunglasses for my partners birthday, they came quicky after ordering, unfortunately they were not her style, i contacted the urban sunglasses service team and they were excellant at so... See more
Company replied
After the initial order I was informed that the item was out of stock in the uk but it was available at their European wear house but would take 6-9 working days for delivery,unfortunately the item wa... See more
Company details
- #36 of 48 best companies in Sunglasses shop
Written by the company
Urban Sunglasses, supported by a holding company active in the eyewear industry since 1988, strives to connect consumers with high-quality products. As a retailer of luxury sunglasses, Urban Sunglasses operates a vast network of suppliers and sales outlets across numerous countries worldwide. The company leverages its extensive experience in e-commerce and the eyewear sector to offer customers globally renowned brands, crafting a product and marketing strategy that aligns with contemporary dynamics.
Contact info
22 Lintons Lane, KT17 1DD, Epsom, United Kingdom
- (+44) 740 568 59 06
- info@urbansunglasses.co.uk
- urbansunglasses.co.uk
4.7
Excellent
158 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 37% of negative reviews
Typically replies within 2 weeks
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Awesome company to deal with
Awesome company to deal with. Minor stock issue but they over-delivered in what was promised. my Tom Fords are excellent!
31 January 2026
Reply from URBAN SUNGLASSES
Hi Dear Adam,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
I’ve purchased a pair of ran ban…
I’ve purchased a pair of ran ban glasses lately. Very pleased with the quality. Great price. Exactly as described on the web page.
Service was brilliant. Glasses arrived very promptly. Will definitely be purchasing more from urban sunglasses. 👍
7 February 2026
Unprompted review
Reply from URBAN SUNGLASSES
Hi Dear Mark,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Next day delivery was spot on
Next day delivery was spot on. Boxed well and glasses fit me perfect. Will use them again!!
1 January 2026
Unprompted review
Reply from URBAN SUNGLASSES
Hi Dear Iain,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Reply from URBAN SUNGLASSES
Hi Dear Carla,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
DO NOT TRUST
I received a pair of counterfeit sunglasses from this company. I contacted the company with overwhelming evidence they were fake, and at least they acknowledged immediately that they were 'defective', as they described it. The explanation I received was that "the product you received may have been mixed up with one of the items that had been previously returned to us". I questioned how the how they would avoid returning these sunglasses back into circulation to sell on, and was told that it would be put in the "defective products category" and returned to the seller, and that "our warehouse normally inspects every item, but occasionally such situations can occur." When asked to return the sunglasses in pristine condition though, I made it clear I would be returning them in a way they would no longer be able to be sold onto unsuspecting purchasers. Make of this story what you will. I thought I'd done my due diligence checking out reviews on here for this company but clearly, if an offer seems to good to be true, it probably is. If you want to delve deeper for yourself, go into the pages about returns etc and you'll see a lot of the information talks about a watch company instead. Incredibly disappointing and I'm exceptionally annoyed that had I not been particularly careful in checking, they could have happily taken a considerable amount of money from me for counterfeit sunglasses that also would run the risk of damaging my eyes.
23 January 2026
Unprompted review
Reply from URBAN SUNGLASSES
Hi Dear Toni,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
great service on time and very good…
great service on time and very good price thanks
25 January 2026
Reply from URBAN SUNGLASSES
Hi Dear Lee,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Reply from URBAN SUNGLASSES
Hi Dear Anna,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Great communication
Great communication. I wanted to send glasses back no issue Mrs didn’t want them refunded straight away.
20 December 2025
Unprompted review
Reply from URBAN SUNGLASSES
Hi Dear Brent,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Really pleased with new sunnies
Really pleased with new sunnies. The service has been great and kept informed all the way. The glasses were well packed and very good price. Would def use again. Thanks
13 January 2026
Reply from URBAN SUNGLASSES
Hi Dear Brian,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Lovely sunglasses.
Lovely sunglasses.
I had a few delivery issues, but the customer service was fantastic at resolving everything
14 January 2026
Unprompted review
Reply from URBAN SUNGLASSES
Hi Dear Georgia,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Next day arrival
24 December 2025
Unprompted review
Reply from URBAN SUNGLASSES
Hi Dear Mathew,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Excellent communication and fast…
Excellent communication and fast delivery my parcel went missing and I received my order within 5days, happy with my purchase would definitely recommend to everyone
12 January 2026
Reply from URBAN SUNGLASSES
Hi Dear Carleena,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Tom Ford Fausto
Ordered a pair of Tom Ford Fausto they didn’t have it in stock however swiftly arranged for them to bee shipped from their Europe warehouse kept me informed and I did receive them within stipulated timeframe.
Happy customer who wouldn’t hesitate to order again
22 January 2026
Unprompted review
Reply from URBAN SUNGLASSES
Hi Dear Abhishek,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Excellent customer service with fantastic prices
Price was fantastic compared to other retailers! Unfortunately my sunglasses were out of stock in the uk warehouse but I had a WhatsApp to say that they could be sourced from the European warehouse (at no extra cost) but delivery would take slightly longer. I was very impressed with this option and the communication was very consistent throughout!
25 January 2026
Unprompted review
Reply from URBAN SUNGLASSES
Hi Dear Kate,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
The parcel was delivered very quickly
The parcel was delivered very quickly. The glasses are of excellent quality.
15 January 2026
Reply from URBAN SUNGLASSES
Hi Dear Lyudmyla,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Reply from URBAN SUNGLASSES
Hi Dear Ray,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Good service after I had a slight issue…
Good service after I had a slight issue with my order customer services rectify it and replace my glasses overall I am pleased with the outcome and hope to shop here again,
Thank you
19 January 2026
Unprompted review
Reply from URBAN SUNGLASSES
Hi Dear Mina,
Thank you for your time and 4-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Nice 1
Solid quality and didnt cost a bomb. The free shipping is a big bonus.
Cheers guyss !!!
18 December 2025
Unprompted review
Reply from URBAN SUNGLASSES
Hi Dear Mohammad,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Honestly speaking I was not expecting…
Honestly speaking I was not expecting such fast service for free delivery. The sunglasses are stunning and came with a cleaning Kit. So happy with my purchase.
Definitely coming back soon.
8 January 2026
Unprompted review
Reply from URBAN SUNGLASSES
Hi Dear Logarzo,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
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