They are an awful bunch to work for as a driver they got the drivers breaking their back day in and day out working them like donkeys on their own by breaking the low as the health and safety unfor... See more
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Urbin was fantastic. Our driver Marius couldn’t take everything on the first day due to weight limitations, so I worried that there would be additional charges. However, Charlotte didn’t even seem to... See more
Company replied
I was very impressed by the professionalism of this company. They were available immediately, were flexible, communicated well. Nic was punctual and worked really hard; he even helped me open a rusted... See more
Company replied
Easy to book, friendly, inexpensive compared to other services (which quoted me double or triple the price for the same thing) and extremely convenient. We just loved the experience and it made things... See more
Company replied
Company details
Written by the company
Welcome to the next generation of waste clearance
Contact info
58-60 Kensington Church Street, W8 4DB, London, England, United Kingdom
- 07500509379
- tech@urbin.co.uk
- urbin.co.uk
3.8
Great
226 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Urbin London Limited
Hello Natalie, Thank you for the fantastic review!
Fantastic service
Fantastic service. Was notified of the time the driver left and you can track their journey to know when they’re arriving, arrived super promptly and professional service would definitely recommend
9 September 2022
Unprompted review
Reply from Urbin London Limited
Hi Holly, Thank you for the fantastic review!
I had a double mattress collected
I had a double mattress collected. Tommy was very helpful and nice. I would put 10 starts if I could. They send you a text to track the driver and see where they are and if you have any issues you contact them on WhatsApp and you receive a replay immediately. I will definitely recommend and will user your service again!
8 September 2022
Unprompted review
Reply from Urbin London Limited
Hello Sandra, Thank you for the amazing review, we look forward to your next booking!
Same day easy and great
Booked at 9am, collected at 12 middday - quick, easy and great service
8 September 2022
Unprompted review
Reply from Urbin London Limited
Hello Rebecca, Thank you for the fantastic review!
Easy and great from booking to collection.
Efficient process from booking to collection. Driver Tommy was great and very helpful. All very easy. Thank you!
6 September 2022
Unprompted review
Reply from Urbin London Limited
Hello and thank you for the amazing review! I will be sure to let Tommy know about the review!
Fantastic service and value for money
I have used Urbin a few times now and I have found them so professional, friendly and great value for money. They always try to bend over backwards to accommodate my requests, however big or small and they always get the job done. Would recommend to anyone.
6 July 2022
Unprompted review
Reply from Urbin London Limited
Hello Daisy and thank you for the review! We are happy to know our service is excellent and consistent!
Absolutely brilliant
Absolutely brilliant, a fantastic service! The collection was quick and efficient and very professional. Loved how I could track exactly where the driver was when he was on his way, as well.
3 September 2022
Unprompted review
Reply from Urbin London Limited
Hello Vanessa. Thank you for the fantastic review!
Very professional and friendly guy
Very professional and friendly guy. Nic was really great.
2 September 2022
Unprompted review
Reply from Urbin London Limited
Hello Tony, Thank you for the amazing review!
Very supportive & professional.
2 September 2022
Unprompted review
Reply from Urbin London Limited
Hello Tonny. Thank you for the amazing review!
easy to book
easy to book, straight forward pricing and waste removed promptly and politely. thank you
31 August 2022
Unprompted review
Reply from Urbin London Limited
Hello Suzanne, Thank you for the fantastic review!
Called up this morning and the job was…
Called up this morning and the job was successfully done the same day! Thank you John five stars ! Will definitely use again
31 August 2022
Unprompted review
Reply from Urbin London Limited
Hello Orla, Thank you for the amazing review. I will make sure John sees this review!
Very reliable will use them again
Very reliable will use them again. I would recommend to anyone.
31 August 2022
Unprompted review
Reply from Urbin London Limited
Hello Barbara, Thank you for the fantastic review. We look forward to your next order!
Speedy service and prompt
Speedy service. My item was picked up within 2 hours. Friendly,polite service from driver. Well done.
31 August 2022
Unprompted review
Reply from Urbin London Limited
Hello Brenda, Thank you for the 5 star review. We are happy to hear our service was excellent!
Reply from Urbin London Limited
Hello Saleem, Thank you for the amazing review! Happy to know our service is great!
Very easy and smooth
Very easy and smooth, driver just got on with his job and clewred the stuff in an instant
30 August 2022
Unprompted review
Reply from Urbin London Limited
Hello Syed, Thank you for the 5 star review. We're always happy to help!
great,far too many text messages at…
great,far too many text messages at inappropriate times though
27 August 2022
Unprompted review
Reply from Urbin London Limited
Hello Richard, Thank you for the 5 star review. We apologise for the inconvenience of the text messages and we will look to improve the systems we use.
Great service
Quick, efficient, hustle free.
Also helpful on the phone. I phoned Twickenham with questions before I made th e booking and my calls were answered super quick
26 August 2022
Unprompted review
Reply from Urbin London Limited
Hello Timea, Thank you for the fantastic review!
The two guys were brilliant and very…
The two guys were brilliant and very hard work for the both to do and it was raining heavy too. They moved the furniture quickly and we’re very professional and careful. Very nice guys indeed. I would certainly use you all again in the very near future as bedroom stuff needs moving. Thank you. Mary
25 August 2022
Unprompted review
Reply from Urbin London Limited
Hello Mary, Thank you for the 5 star review! We look forward to your next order!
Fast and easy!
25 August 2022
Unprompted review
Reply from Urbin London Limited
Hello Salewa, Thank you for the fantastic review.
Definitely recommend!
Really great experience start to finish, customer service was really helpful on advising what load i needed and collection was quick. Definitely recommend if you’re looking for a quick, reliable removal service with fair pricing!
20 August 2022
Unprompted review
Reply from Urbin London Limited
Hello Nadia, Thank you for the amazing review!
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