They are an awful bunch to work for as a driver they got the drivers breaking their back day in and day out working them like donkeys on their own by breaking the low as the health and safety unfor... See more
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Urbin was fantastic. Our driver Marius couldn’t take everything on the first day due to weight limitations, so I worried that there would be additional charges. However, Charlotte didn’t even seem to... See more
Company replied
I was very impressed by the professionalism of this company. They were available immediately, were flexible, communicated well. Nic was punctual and worked really hard; he even helped me open a rusted... See more
Company replied
Easy to book, friendly, inexpensive compared to other services (which quoted me double or triple the price for the same thing) and extremely convenient. We just loved the experience and it made things... See more
Company replied
Company details
Written by the company
Welcome to the next generation of waste clearance
Contact info
58-60 Kensington Church Street, W8 4DB, London, England, United Kingdom
- 07500509379
- tech@urbin.co.uk
- urbin.co.uk
3.8
Great
226 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Perfect pick up
Perfect pick up! Exactly what I had hoped for. Tracking information spot on so able to organise my day. Definitely recommend.
18 August 2022
Unprompted review
Reply from Urbin London Limited
Hello Connie, Thank you for the fantastic review and we're happy to hear our system is working perfectly!
Really good service and reasonably…
Really good service and reasonably priced. Would definitely recommend.
17 August 2022
Unprompted review
Reply from Urbin London Limited
Hello Gary, Thank you for the amazing review!
Very good experience with this company
Very good experience with this company. I’ll gonna remark the driver, which collected the mattress. A very polite person! I’ve tried to help him, but he insisted to do it alone. Very respectful to the property! Just regards!!!
15 August 2022
Unprompted review
Reply from Urbin London Limited
Hello Victor, thank you for the fantastic review and thank you for offering to help our driver I know they appreciated the offer.
Many thanks, Urbin.
Good driver but needed 2 people
Driver was on time, punctual and careful with moving things around. I did ask for two people to come to collect the items but only one arrived which meant I needed to help myself and was not what I was expecting.
15 August 2022
Unprompted review
Reply from Urbin London Limited
Hello Gaudi, We are sorry about this incident. The option for two drivers was not selected on our system and we thank you for helping our driver. This was our mistake and again we apologise for this happening.
Many thanks, Urbin.
I was really happy with the service
I was really happy with the service. Quick online booking, update via text 30min before arrival nad professional.
13 August 2022
Unprompted review
Reply from Urbin London Limited
Hello Nadia, Thank you for the 5 star review!
Impressive Service
Impressive. On time, very thorough and very good value for money. Clearly a professional outfit.
13 August 2022
Unprompted review
Reply from Urbin London Limited
Hi Ian, Happy to hear our service is excellent! Thank you for the review.
Reply from Urbin London Limited
Hello Penny, Thank you for the review, Nic is our hero too!
Amazing- Reliable, Affordable Service
Amazing- reliable, quick and affordable. Best rubbish removal service I have used. Highly recommend.
10 August 2022
Unprompted review
Reply from Urbin London Limited
Hi Jaclyn, thank you for the fantastic review!
Absolutely pleased with the service…
Absolutely pleased with the service provided! Best thing I ever did clearing out rubbish can be a job, but Urbin make that so simple. Will definitely use them again driver was so lovely advised me on some more queries I had regarding waste. Pricing is the best I came across!
8 August 2022
Unprompted review
Reply from Urbin London Limited
Hello Manjit, thank you for the fantastic review, we look forward to your next booking. "Have a rubbish day!" Urbin.
Fantastic service
Quick; polite; customer service from Charlotte was amazing. Great communication all round will be using them again soon.
7 August 2022
Unprompted review
Reply from Urbin London Limited
Hello Kymia, thank you for the amazing review, Charlotte was ecstatic about the feed back! We look forward to seeing you again. "Have a rubbish day!" Urbin.
Brilliant service
Brilliant service. Booked a collection and it was picked up less than 30 minutes later.
6 August 2022
Unprompted review
Reply from Urbin London Limited
Hi Jonathan, Thank you for the 5 star review!
Well organised and value for money
Well organised and value for money. Slick website, friendly and helpful staff. Booked for mattress colllection yesterday and collected 7am. Will definitely use again
6 August 2022
Unprompted review
Reply from Urbin London Limited
Hello Nick, thank you for the amazing review!
What a brilliant service
What a brilliant service! John and Johnny are top notch!! Thank you very much!! I will definitely recommend you all
5 August 2022
Unprompted review
Reply from Urbin London Limited
Thank you for the fantastic review! We are always happy to help.
Very efficient and good value for…
Very efficient and good value for money.
They collected my bed as promised and did not require any of my assistance.
5 August 2022
Unprompted review
Reply from Urbin London Limited
Hello Mikaela, thank you for the amazing review!
Reply from Urbin London Limited
Hello Subhash, thank you for the amazing review!
Very professional
3 August 2022
Unprompted review
Reply from Urbin London Limited
Hi Jidong, thank you for the amazing review!
The gentleman was professional
The gentleman was professional, helpful and accommodating. Your company should be proud to have such people working for you.
3 August 2022
Unprompted review
Reply from Urbin London Limited
Happy to see our drivers are doing a fantastic job, thank you for the 5 star review!
Absolutely fantastic service
Absolutely fantastic service - professional, prompt and competitive rates! Highly recommend Urbin instead of hiring skips. Removed over 500kgs of slate and other garden rubbish within an hour.
Many Thanks!
2 August 2022
Unprompted review
Reply from Urbin London Limited
Hello JA, thank you for the fantastic review!
Exceptional service! 10/10
The pick up went smoothly and the driver was kind and very helpful
1 August 2022
Unprompted review
Reply from Urbin London Limited
Hello Sharon, Exceptional service is what we all aim for! "Have a rubbish day!" Urbin.
Very pleased with the service
Very pleased with the service. Nic was very polite and super helpful.
31 July 2022
Unprompted review
Reply from Urbin London Limited
Hello Neez, thank you for the great review!
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