Nice website with lots of ideas for keeping loved ones ashes in a whole variety of interesting ways. Love my little ceramic heart, perfect for what I wanted. Speedy delivery and good comms throughout... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The website was easy to use, the urns are beautiful and such good quality. The urn I ordered is a lovely colour, a colour that signified the person. It arrived within 48 hours and was packed securely.... See more
Company replied
Clear descriptions and guidance. Kept updated re the progress of my order. Delivered as promised. The Urn, though for such as sad occasion, is absolutely beautiful. Thank you for restoring my faith... See more
Company replied
So impressed with this option, it was just perfect of what my mum would want. The item is beautiful, I purchased some notes so people could add their own message into the pillow. Mum floated ou... See more
Company replied
Company details
- #2 of 3 best companies in Coffin Supplier
- #2 of 6 best companies in Association or organisation
- #4 of 4 best companies in Casket Service
- #2 of 6 best companies in Pet funeral service
About Urns For Angels
Written by the company
We are a family-run business providing handcrafted, designer cremation urns and ashes jewelry to families across the United Kingdom, the United States, Europe, Canada, Australia, and worldwide - helping each one find the right tribute for their loved one's memory.
We have been supporting families for several years now and have been collecting reviews on Trustpilot since 2022. The reviews you see here come from families in many different countries, and we are honored that they have taken the time to share their experience.
Every family who reaches out to us is welcomed with the same care, whether they're choosing a small keepsake or a piece for a lifetime of remembrance. We treat every order as if it were our own, and our team is here to help at every step - by phone, email, or live chat.
If you would like extra assistance, please feel free to reach out:
- UK: +44 (0)20 4572 8870
- US: +1 (929) 930-4010
- Email: contact@urnsforangels.com
Given the sensitive nature of what we do, we understand that many families choose not to leave a review, and that is something we deeply respect. The reviews collected here represent only a small portion of the families we've had the privilege of helping. We are grateful to every family for their trust and their support, whether or not they choose to share their story publicly.
What you can expect from us:
- Handcrafted, designer urns and memorial jewelry chosen with care
- Compassionate support whenever you need it
- Worldwide tracked delivery, with no surprise customs fees
- A small, dedicated team that genuinely cares about your tribute
Visit our store at www.urnsforangels.com.
Thank you.
~ Paul Levy, Founder
Contact info
Urns For Angels, Unit 3-4, Ocean Park, Dock Road, CH41 1HW, Birkenhead, United Kingdom
- 020 4572 8870
- contact@urnsforangels.com
- urnsforangels.com
4.8
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service
Great customer service. First urn was handled roughly in transit and arrived broken, urns for angels was quick to send a replacement. Thanks to Frances for her help and care.
26 June 2026
Reply from Urns For Angels
Ian, thank you for this. A piece arriving broken is never the start we want, so we're glad we could get a replacement to you quickly. Frances will be really pleased you mentioned her by name.
Great communication from the start
Great communication from the start
Excellent quality
Very professional
2 July 2026
Reply from Urns For Angels
Thank you for taking the time to leave this. Keeping people properly informed matters to us as much as the pieces themselves, so it's good to know it came across.
Reply from Urns For Angels
Thank you, Robert. Finding exactly what you had in mind is what we hope for every time. We appreciate you choosing us.
Reply from Urns For Angels
Thank you, David. Thoughtful is what we ask of ourselves here, so it's genuinely good to hear it landed that way. We appreciate the recommendation.
Beautiful keepsake
At first thought it too big
But it is such a beautiful urn
Many friends have admired it
Got use to the size now
It is so different from others I
Have looked at and thank you
So much for producing such a
Lovely keepsake
I am so very pleased with this
Purchase
Kind regards
Elizabeth Atkinson
23 June 2026
Reply from Urns For Angels
Elizabeth, this is such a warm review to receive, thank you. Size can take a little while to settle with you, so we're glad it did, and that friends have been admiring it. Thank you for trusting us with something so personal.
Unfortunately our urn arrived broken…
Unfortunately our urn arrived broken and without sealant strips. I emailed customer services and never heard back.
16 June 2026
Reply from Urns For Angels
Niki, I'm so sorry your urn arrived damaged, and that there was nothing in the box to show you how it opens. That isn't good enough, and I want to fix it for you.
Your review was the first we knew anything was wrong. I tried to call you this morning but couldn't reach you, and I've also emailed you directly. We've recently moved to a QR code in the box that opens the instructions on your phone, as part of making our packaging more eco-friendly, but a small number of orders went out before it was working properly, and yours was one of them. That's on us, and it's now sorted. Once we're in touch I'll get your urn put right and make sure you have the sealing strips, which are inside the packaging but easy to miss when there's nothing there to point them out.
Please reply here or call me back whenever you're ready. We'll look after you.
Paul Levy
Founder, Urns For Angels
Urns for Angels have wonderful Urns
Firstly, Urns for Angels do have a wonderful selection of Urns. And it is easy to reach their representative on the phone. However when I just needed help to open the Urn I ordered, I found the company slow to take initiative to help me, and there were no instructions accompanying the Urn on its arrival. Finally following several phone calls from myself requesting help, the issue was resolved. Apart from that the Urn itself is beautiful and I am delighted with it.
19 May 2026
Reply from Urns For Angels
Diana, thank you for this, and for your kind words about our range and the help you had over the phone.
You're right that your urn should have come with clear instructions for opening it, and it didn't. We've recently moved to a QR code in the box that loads the opening guide on your phone, as part of making our packaging more eco-friendly, and a small number of orders went out before it was working properly, yours among them. That left you having to come back to us to find out how the piece opened, which I'm sorry about, and it's now been put right.
I'm glad we got there, and that the urn is exactly as it should be for you. Thank you for taking the time to share this.
Paul Levy
Founder
Urns For Angels
This is a Lovely Tribute.
This is a Lovely Tribute to my Darling Wife. Beautifully made and looks good in our lounge. Very well done, top service.
19 June 2026
A great site and good service with a quality product
It was a very easy site to use and you get what you have ordered with some very nice extra touches. I was very pleased with the whole service and would recommend them highly.
17 June 2026
Delivery was efficient
Delivery was efficient
Think the products are very overpriced but people are vulnerable at a time of bereavement so pay .
I would like to know why they are so expensive?
10 June 2026
Reply from Urns For Angels
Thank you, and I'm glad the delivery ran smoothly for you. Your question is a fair one, so I'll answer it plainly. The piece you chose, with its oily green glaze, is handmade and hand-glazed by a single artisan, every one finished individually rather than turned out on a production line. The price reflects that craft and the materials behind it, nothing more. We hold ourselves to the opposite of what you've suggested: we never price around grief, and in your case the piece was actually bought at a discount, below its usual price. For families who need a gentler cost, we also carry simpler, more budget friendly options, and we would always rather help someone find the right piece than see them priced out. If there is ever anything we can help you with, you are welcome to reach out to us directly.
Paul Levy
Founder, Urns For Angels
Very helpful - an excellent customer experience
I had a query about the size of the container to use for the dear relative's remains. Paul dealt with my question with great sensitivity and kindness and subsequently arranged for a very quick despatch of the item, which we are delighted with. Online communications were dealt with quickly and efficiently as well.
I would definitely recommend this company. Thank you for helping to make this difficult time easier 💜
12 June 2026
Reply from Urns For Angels
Thank you for this, and I'm sorry for your relative's passing. Questions about the right size are so important to get right, and I'm really glad I could help you with the care it deserved and then get the piece out to you quickly. It means a great deal to hear we made a hard time a little easier. Thank you for recommending us, and for letting us help.
Paul Levy
Founder, Urns For Angels
So impressed with this option
So impressed with this option, it was just perfect of what my mum would want.
The item is beautiful, I purchased some notes so people could add their own message into the pillow.
Mum floated out with the waves, disappeared a few minutes later. Certainly enough time for some words and a prayer.
Loved the memorial page (free access) to know where her earthly presence was returned to and where we can go back and think of her. Absolutely priceless
23 May 2026
Reply from Urns For Angels
Thank you for sharing something so moving, and I'm so sorry for your mum's passing. The image of her floating out with the waves, with time enough for words and a prayer, is exactly what this piece is meant to give a family. I'm so glad the message notes let others be part of it, and that the memorial page means you have somewhere to return to and think of her. That you'd call it priceless is the highest thing we could hope to hear. We'll be thinking of you, and thank you for letting us be part of her goodbye.
Excellent service
Excellent service from easy online ordering to wonderful, fast delivery.
9 June 2026
Reply from Urns For Angels
Thank you. Easy ordering and fast, dependable delivery are exactly what we aim to give, and we know how much it matters that we're reliable for you and the families you look after. We appreciate you choosing us.
Beautiful ceramic urn
This was a beautiful ceramic Urn thank you. Took a couple of weeks to come but worth the wait, can tell hand made and lovely quality ceramic. Feels very smooth and nice to touch with the matt finish looks lovely quality unlike some cheaper alluminuim ones i have seen of same design. Worth paying double price for quality ceramic. Mine was for small adult so perfect size for my Mum. I ordered the white teardrop shape with small gold heart in middle. Its beautiful. Definately recommend this business. Thank you so much xx
18 May 2026
Reply from Urns For Angels
Thank you for such a lovely, detailed review, and I'm so sorry about your mum. You've described exactly why we work the way we do: the white teardrop with the little gold heart is handmade in solid ceramic, which is why it took the couple of weeks it did, and why it feels smooth and substantial in the hand rather than like the cheaper aluminium versions of the same shape. I'm so pleased the size was right for her and that the quality showed. Thank you for trusting us to hold her, and for recommending us.
Excellent service and products
8 June 2026
Reply from Urns For Angels
Thank you. Getting both the service and the piece itself right is what we set out to do every time, so it's good to know we managed both for you. We're grateful you chose us with something this personal.
Such a beautiful pet urn
Such a beautiful urn the delivery was quicker than expected would recommend
5 June 2026
Reply from Urns For Angels
Thank you, and I'm sorry for your pet's passing. It's lovely to hear the urn was beautiful and reached you sooner than you expected. We always try to get these to you without a long wait. Thank you for recommending us, and for letting us look after them.
Double Heart Companion Urn
I am very pleased with the double heart companion urn I purchased for my parents. They were married on Valentines Day so, to me the urn is very symbolic. The urn was packaged very well, arrived without any damage and arrived in just a few days. It looks beautiful. I plan to purchase some type of biodegradable product to tie them together when placed in the ocean water. I will recommend Urns For Angels to family and friends
2 June 2026
Reply from Urns For Angels
Thank you for sharing this, and I'm sorry for the loss of both your parents. A double heart companion urn for two people married on Valentine's Day is such a fitting choice, there's real meaning in that, and it's lovely it arrived safely and beautifully to you. If it helps when the time comes, do get in touch and we can point you to a suitable biodegradable option to keep them together for the ocean. Thank you for planning to recommend us, and for trusting us with both of them.
I placed the order
I placed the order, which was confirmed, I was told when the item would be delivered and it was delivered on time; it was well packaged, as the item is fragile and could have been damaged if not packed property.
3 June 2026
Reply from Urns For Angels
Thank you for this. Order confirmed, a clear delivery date, arriving on time and packed properly for something fragile, that's the whole process running as it should, with nothing left to chance. I'm glad the piece reached you safely. We appreciate you trusting us with something this important.
Absolutely beautiful piece of art
Absolutely beautiful. Amazing quality. A really lovely final resting place for our sadly missed cat
2 June 2026
Reply from Urns For Angels
Thank you, and I'm so sorry about your cat. To hear the piece is a really lovely final resting place for a companion who's so missed means a great deal, that it feels like a piece of art is exactly what we'd hope for them. Thank you for letting us be part of looking after them.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.