Nice website with lots of ideas for keeping loved ones ashes in a whole variety of interesting ways. Love my little ceramic heart, perfect for what I wanted. Speedy delivery and good comms throughout... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The website was easy to use, the urns are beautiful and such good quality. The urn I ordered is a lovely colour, a colour that signified the person. It arrived within 48 hours and was packed securely.... See more
Company replied
Clear descriptions and guidance. Kept updated re the progress of my order. Delivered as promised. The Urn, though for such as sad occasion, is absolutely beautiful. Thank you for restoring my faith... See more
Company replied
So impressed with this option, it was just perfect of what my mum would want. The item is beautiful, I purchased some notes so people could add their own message into the pillow. Mum floated ou... See more
Company replied
Company details
- #2 of 3 best companies in Coffin Supplier
- #2 of 6 best companies in Association or organisation
- #4 of 4 best companies in Casket Service
- #2 of 6 best companies in Pet funeral service
About Urns For Angels
Written by the company
We are a family-run business providing handcrafted, designer cremation urns and ashes jewelry to families across the United Kingdom, the United States, Europe, Canada, Australia, and worldwide - helping each one find the right tribute for their loved one's memory.
We have been supporting families for several years now and have been collecting reviews on Trustpilot since 2022. The reviews you see here come from families in many different countries, and we are honored that they have taken the time to share their experience.
Every family who reaches out to us is welcomed with the same care, whether they're choosing a small keepsake or a piece for a lifetime of remembrance. We treat every order as if it were our own, and our team is here to help at every step - by phone, email, or live chat.
If you would like extra assistance, please feel free to reach out:
- UK: +44 (0)20 4572 8870
- US: +1 (929) 930-4010
- Email: contact@urnsforangels.com
Given the sensitive nature of what we do, we understand that many families choose not to leave a review, and that is something we deeply respect. The reviews collected here represent only a small portion of the families we've had the privilege of helping. We are grateful to every family for their trust and their support, whether or not they choose to share their story publicly.
What you can expect from us:
- Handcrafted, designer urns and memorial jewelry chosen with care
- Compassionate support whenever you need it
- Worldwide tracked delivery, with no surprise customs fees
- A small, dedicated team that genuinely cares about your tribute
Visit our store at www.urnsforangels.com.
Thank you.
~ Paul Levy, Founder
Contact info
Urns For Angels, Unit 3-4, Ocean Park, Dock Road, CH41 1HW, Birkenhead, United Kingdom
- 020 4572 8870
- contact@urnsforangels.com
- urnsforangels.com
4.8
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bronze ball with diffuser
Bronze ball with diffuser. Very lovely urn which does not look like an urn, well made in Italy.
2 June 2026
Reply from Urns For Angels
Thank you. You've touched on something we hear often about this one: a piece that holds real meaning without looking like a conventional urn is exactly what a lot of families are looking for. It's beautifully made in Italy, and I'm really glad it was right for you.
Reply from Urns For Angels
Thank you for this. Quick delivery, true to its description and arriving in perfect condition is exactly what we aim for every time. We're grateful you chose us with something this personal.
Excellent communication
Excellent communication. Nice urn and suitable for water burial. Many thanks.
27 May 2026
Reply from Urns For Angels
Thank you, Sarah. Clear communication matters to us, and I'm glad the piece was right for the water burial you had planned. We hope it gives a peaceful goodbye, and thank you for letting us be part of it.
Excellent customer service and speedy…
Excellent customer service and speedy delivery. Beautiful and unique urn which is perfect to home my beloved boy.
28 May 2026
Reply from Urns For Angels
Thank you for this, and I'm so sorry about your beloved boy. Finding something beautiful and a little bit unique to home him is exactly what these pieces are for, so it means a great deal to hear it felt perfect for him. I'm glad the service and delivery matched. Thank you for letting us be part of looking after him.
Reply from Urns For Angels
Thank you. A nice piece and great service are what we set out to deliver every time, so it's good to know both were there for you. We're grateful you placed something this personal with us.
Fast delivery; great quality Greyhound urn/statue
Fast delivery, considering overseas shipment. Good communications on response to a question on tracking. Excellent product value for the price.
12 May 2026
Reply from Urns For Angels
Thank you for taking the time, especially as this one had to travel to you overseas. Getting it to you quickly across that distance, keeping you informed when you had a tracking question, and giving you real value for the price are exactly what we aim for. I'm really pleased the greyhound piece was right for you.
Good company but disappointing product
Good communication throughout and delivered on time. However, although the urn was well made i am disappointed with the colour. It was described as cream but is a pinky peach colour which is not very masculine for my husband's ashes. I am considering returning it.
21 May 2026
Reply from Urns For Angels
Thank you for the kind words on the communication and delivery, and I'm sorry the colour wasn't what you pictured. Cream reading warmer than expected, with that pinky-peach tone, isn't the impression we want our listings to give, especially for your husband's piece, and we've taken it on board to review the colour description and photography so it reflects the true shade more closely. If you're still not settled with it, we'd genuinely welcome hearing from you so we can see what we can do. I'm sorry for the passing of your husband, and grateful you chose us to hold his ashes.
Amazing company
Amazing company! Great communication! A real personal touch. Would highly recommend 👍
11 May 2026
Reply from Urns For Angels
Thank you for this. A real personal touch is the thing we care about most, because there are people behind every order who understand what it represents, so to have that singled out means a lot. We're grateful you'd recommend us.
Reply from Urns For Angels
Thank you for this. "Beautiful" is exactly what we hope every piece will be, so it's good to know yours was. We're grateful you placed something this personal with us.
The urn is beautiful but please check
The urn is beautiful but I checked the measurements on what it would hold and my hubby would fit … he didn’t so please please check the fitting guide as the weight against the product is misleading .. I did receive a phone call but sadly nothing they could do but took my views on board
11 May 2026
Reply from Urns For Angels
Thank you for the kind words about the urn, and I'm sorry it sat smaller against your needs than you expected. I did speak with you personally about this at the time. Your point about the guidance was a fair one, and we've since updated more of the copy in our descriptions and pointed more clearly to our size guide calculator, so the capacity is easier to judge before ordering. I'm sorry we couldn't resolve it the way you'd hoped on this occasion.
So pleased with the Urn
So pleased with the Urn, prompt service & kept me updated of when to expect my order. Thank you
11 May 2026
Reply from Urns For Angels
Thank you, Lynda. Prompt service and keeping you updated on when to expect your order are exactly what we aim to get right, so nothing feels uncertain along the way. I'm really pleased the urn was right for you.
Beautiful cremation box
Beautiful cremation box. Absolutely perfect as we expected. Quick delivery easy to order and excellent service.
17 May 2026
Reply from Urns For Angels
Thank you for this. Beautiful, exactly as expected, quick to arrive and easy to order, that's the whole experience we want for you, so it's lovely to know it came together. We're grateful you trusted us with something this important.
Perfect heart shaped urn for mom
It has been a difficult process choosing the correct location & final resting place for mom. We finally found it & you guys. The biodegradable heart shaped urn is absolutely perfect. I couldn't be more happy, ordered delivered & presentation as promised. A difficult process made easier. Mom would have loved her urn. Its so pretty & brings us comfort too. Bonus my dad cant be at the burial hes poorly so wrote a note to attach to the urn in the little frame now attached to the top ready for our goodbye
10 May 2026
Reply from Urns For Angels
Thank you for sharing something so personal, and I'm so sorry for your mom's passing. Choosing the right resting place is one of the hardest things to get right, so to hear the biodegradable heart was absolutely perfect for her, and that we made a difficult process a little easier, means more than I can say. The note your dad wrote, now tucked into the little frame on top because he can't be at the burial, is a beautiful touch. We'll be thinking of your family as you say goodbye. Thank you for letting us be part of honouring her.
Absolutely thrilled with the service
Absolutely thrilled with the service. The urn is so beautiful and of exceptional quality. I would highly recommend and I’m so pleased I chose this company. Thank you.
11 May 2026
Reply from Urns For Angels
Thank you for this. There are a lot of places you could have gone, so it means a great deal that you chose us and came away thrilled with the service. Hearing the urn is both beautiful and of the quality it should be is exactly what we hope for with every piece. We're grateful you placed something this important with us, and for the recommendation.
A very satisfied customer
Clear descriptions and guidance. Kept updated re the progress of my order. Delivered as promised. The Urn, though for such as sad occasion, is absolutely beautiful. Thank you for restoring my faith following a disastrous dealing with another company who never used my name and then lost my order.
I would strongly recommend your company and products to anyone.
Thank you.
5 May 2026
Reply from Urns For Angels
What a thing to read, thank you. I'm sorry your first experience elsewhere was so poor, being treated like an order number and then let down is the last thing anyone needs at a sad time. We only ever want to do the opposite: use your name, keep you informed, and deliver exactly what we promised. To know we helped restore a bit of faith after that, and that the urn itself is beautiful despite the sad reason behind it, means a great deal. We're truly grateful you gave us the chance, and for recommending us so warmly.
Wonderful service
Wonderful service. I ordered the small heart urn for my dog that recently passed away and it’s beautiful! It arrived very well packaged to protect it during transit. I was kept updated on my order with lovely sensitive emails.
Would definitely recommend Urns For Angels ❤️
11 May 2026
Reply from Urns For Angels
I'm so sorry about your dog, losing them leaves such a gap. It means a lot to hear the little heart urn turned out beautiful and reached you safely, and that the emails along the way felt sensitive rather than just functional, because that side matters to us just as much as the piece itself. Thank you for recommending us, and for letting us be part of giving your companion such a special resting place.
Great communication
Great communication, item just as described, really pleased with the urn.
11 May 2026
Reply from Urns For Angels
Thank you for this. Clear communication and a piece that's just as described are exactly what we aim for, so nothing feels uncertain at a time when it shouldn't. I'm really pleased the urn was right for you. Thank you for trusting us with something so important.
peaceful heart urn
Ordered a peaceful heart urn arrived very well packed it a beautiful very well crafted I was amazed how lovely it was far better than l expected would highly recommend urns for angels.they keep you well updated.
15 May 2026
Unprompted review
The box is beautiful
The box is beautiful, ordering was easy and delivered within promised timescale. Loved personal note.
6 May 2026
Reply from Urns For Angels
Thank you for this. I'm so glad the box was beautiful, the ordering was simple and it arrived right when we said it would, that reliability matters to us, especially with something this personal. And it's lovely to hear the note meant something too; there are real people here who care about what each piece represents. Thank you for trusting us with something so important.
Arrived quickly with a beautiful note xx
6 May 2026
Reply from Urns For Angels
Thank you for this, it really brightened our day. The little note matters to us, it's our way of letting you know there are real people here who care about what this piece means to you. I'm so glad it reached you quickly and that it meant something. Thank you for trusting us with something so important.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.