Chinology Reviews 1,492

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 635 reviews, reviewers had a great experience with this company. Customers are really happy with the product, often noting its quality and how well it works. Many people found the user experience to be positive, from the ease of ordering to the feeling of the product itself. The delivery service also received praise for being quick and efficient. However, some people were dissatisfied with their orders, experiencing issues like billing discrepancies or not receiving the correct promotional items. A few other people also felt that the product did not work for them, or that the masks were too small and uncomfortable.

What people talk about most

Product

Reviewers highlight positive aspects of the product. Many customers are impressed with its effectiveness,... See more

Quality

Consumers generally find the quality of the masks to be positive, with many reporting visible differences in... See more

User experience

Clients share positive opinions on user experience. Many reviewers found the product easy to use, with some... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the fast and timely delivery,... See more

Order

Users describe ambiguous interactions with order. Many customers report unauthorized charges for additional... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Package arrived OK, and company followed up to check delivery. Have used the masks for a while. No dramatic results but I think my jowels may look a little less so. I still have the double chin thoug... See more

Rated 5 out of 5 stars

I am in my first few weeks of using the masks and enjoy the experience. I don't have enough use yet to notice a difference, but I like that it's just 10 minutes and use it at night before bed after cl... See more

Rated 5 out of 5 stars

Ordering simple and straightforward. Slight delay in shipping due to low stocks but nothing a problem. Ordered these for my partner and she says that they are fantastic. Looks forward to wearing the m... See more

Rated 5 out of 5 stars

Didn’t think a reusable chin mask could actually do much, but wow, this one became part of my Sunday routine without me even realising it. My jawline feels a little firmer each week and I like how coo... See more



Contact info

4.1

Great

TrustScore 4 out of 5

1K reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Product never arrived

Product never arrived. Just countless emails apologising for delays and trying to sell me other ‘deals’. Don’t risk it. Waste of money.

16 February 2026
Unprompted review
Rated 3 out of 5 stars

Could’ve been a bit tighter but still works

It fits alright though I wish it was just a little tighter under the jaw. Still, it does help tone the area a bit after a few uses. I wasn’t expecting miracles but it’s not bad at all for the price. Delivery was nice and quick.

29 January 2026
Unprompted review
Rated 5 out of 5 stars

Ordering simple and straightforward

Ordering simple and straightforward. Slight delay in shipping due to low stocks but nothing a problem. Ordered these for my partner and she says that they are fantastic. Looks forward to wearing the mask following instructions on usage and says that the results will cone

30 January 2026
Unprompted review
Rated 5 out of 5 stars

Arrived early and worked straight away

The delivery came faster than the website said which already made me happy. I used the mask that same night and felt this nice gentle tightening under my chin. It’s weirdly relaxing too, so now I make it part of my lazy Sunday routine.

19 January 2026
Unprompted review
Rated 3 out of 5 stars

I tried Chinology as instructed for the…

I tried Chinology as instructed for the recommended 3 weeks but unfortunately did not see the results promised. I reached out about the 30-day money-back guarantee, but was told that only unused products qualify for a refund. I have only used 1 mask out of the 3 and am still waiting for instructions on returning the 2 unused masks for a partial refund. It’s been 2 days, and their responses are very slow — I have to send multiple messages to get answers. Overall It’s a big disappointing. I wish they had a number to contact instead of email.

6 February 2026
Unprompted review
Rated 5 out of 5 stars

Great value and eco friendly too

The fact that it’s reusable makes it such good value. I’ve already washed mine several times and it still keeps its shape like new. Love that it’s eco friendly too, feels better not throwing things away after one use.

14 January 2026
Unprompted review
Rated 4 out of 5 stars

Review

Only used 1 mask to date but could definitely feel a difference after removing the mask. Not sure that they last for 5 uses each, maybe 3 uses.

9 February 2026
Unprompted review
Rated 1 out of 5 stars

No customer service!!!

I didn't have any results with this product. I used the product exactly like the website stated. I contacted the company and followed the instructions exactly as the website stated for a return. This company DOES NOT follow that policy. DO NOT buy this product unless you are willing to keep it if it doesn't work. Will never buy from this company for any reason and will make sure no one I care about orders it!!!

9 February 2026
Unprompted review
Rated 5 out of 5 stars

When I ordered this

When I ordered this, I thought it would just be another silicone thing that ends up in a drawer but it’s honestly so effective. My skin feels tighter every time I use it and my mum even asked if I’d changed my skincare routine. They wrapped it in tissue paper and it looked kind of premium which I loved.

19 January 2026
Unprompted review
Rated 4 out of 5 stars

So far I really like the Chinology…

So far I really like the Chinology mask. I have used the mask 3 times. Wearing it for 10 minutes each time. I am seeing some results. The only issue I have with the mask is that the straps are not comfortable on my ears. The mask itself is feels great on my skin. I love that it does not have an added scent to it.

6 February 2026
Unprompted review
Rated 5 out of 5 stars

The mask feels cool and is comfortable

The mask feels cool and is comfortable. It does wrinkle in some areas but is still getting the target area. It stretches a bit after the first use but still remains a bit firm. I saw results after the first 2 uses. I'm hoping my toddlers don't get ahold of it as much as possible.

1 February 2026
Unprompted review

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