Battle.net Reviews 648

TrustScore 1 out of 5

1.2

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Review summary

Created with AI, based on recent reviews

Considering 55 reviews, most reviewers were let down by their experience overall. Many people were dissatisfied with the product, finding it to be a poorly developed and frustrating platform. They also encountered significant issues with customer service, describing it as unhelpful and unresponsive to their problems. Customers frequently reported problems with the website and app, including login loops, broken captchas, and difficulties creating accounts. The overall user experience was widely criticized, with many feeling that the platform was poorly designed and made it difficult to play games or access purchased content.

What people talk about most

Product

Consumers express significant dissatisfaction with the product. Many reviewers report issues such as being... See more

Customer service

Reviewers express widespread dissatisfaction with customer service. Many customers report that support is... See more

Website

Customers express significant frustration and dissatisfaction with the website. Many reviewers report... See more

User experience

Reviewers highlight negative aspects of user experience. Many customers report persistent login issues,... See more

Application

Users describe negative interactions with the app. Many reviewers report issues with the login process,... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Nothing works. For some reason they logged me out And even they're own codes won't work. Look for games not needing battlenet launcher. We need to stop giving money to companies that have no customer... See more

Rated 1 out of 5 stars

I wanted to get into Overwatch and tried making an account. Got hit with a stupid broken captcha that randomly declared me as "A Robot" and saying "Only humans are allowed to create Battle.net accoun... See more

Rated 1 out of 5 stars

Utter dog shit! I would rather pick up a Nintendo Ds and attempted to play call of duty on that POSz Compared to using a slow ass gaming platform developed but Blizzard. If I was fortunate to buy BO6... See more


Company details


Contact info

1.2

Bad

TrustScore 1 out of 5

648 reviews

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Rated 1 out of 5 stars

Battle.net is a aste of time

The worst application I have used by far its a competition between this and epic games. I have tried so many times to verify my phone number but the otp was not send to my number. Itss a dump only.

24 March 2024
Unprompted review
Rated 1 out of 5 stars

Trying to login with the Windows app…

Trying to login with the Windows app through any third party service (e.g. Google) throws error 400 with no possible bypass. I can login through the website itself but the app doesn't recognize it. Tried to submit a ticket to support and it redirects me to my profile. This is unacceptable for such a profitable service.

19 February 2024
Unprompted review
Rated 1 out of 5 stars

Absolute garbage

PC App still displays the wrong currency.
Couldn't just use my bank card to buy a game - had to buy Battle currency.
Delay in the battle currency.
In order to lodge a support ticket I had to upload proof of residency and a recent ticket order and my holy god who decided this was a good idea.

I only forced myself through this nonsense because a friend transferred me money to buy DiabloIV. I have never used battlenet before and I never will again. Next time I'll transfer my friend's money back to them and say sorry.

9 February 2024
Unprompted review
Rated 1 out of 5 stars

Their customer support is terrible

Their customer support is terrible. I purchased product and don't have access to it. They have it in my transaction history, they know I own it. Their content is digital, so I didn't receive anything from them physically. They came up with a bunch of excuses and one possible solution. Didn't work so I contacted them and asked for assistance again. Been 2 days and still waiting for a reply.

24 January 2024
Unprompted review
Rated 1 out of 5 stars

Horrible UI

By far one of the worst gaming platforms to ever exist. The ui is terrible, half the time their update button doesnt work and the other half the time it says waiting for another game to finish update when there isnt even another game installed on battlenet and the account settings website is awful. I spent over 10 minutes refreshing my account to change my phone number on the website. Awful and Bad in almost every aspect

17 January 2024
Unprompted review
Rated 1 out of 5 stars

Joke if a company.

Joke if a company.
If you have options to purchase and download else where do it.
Never using again, their download system is from 90s and dial up.

17 January 2024
Unprompted review
Rated 1 out of 5 stars

Stupid account system.

I had an overwatch account that i lost the email to and removed the number from the account a long time ago. I made a new overwatch account and loaded up the game but it said there was a number already attached, I tried resetting the password for the number but it just led me to the account that I was trying to paly overwatch on in the first place meaning that I would have to get a new number just to play a game. Please let us use our numbers on different accounts as long as it's removed from the previous account otherwise no one can play if they lose their old account and remove the number just like me.

15 January 2024
Unprompted review
Rated 1 out of 5 stars

Very dark ugly site ..from captcha and…

Very dark, ugly site. From Captcha to ugliest customer support, everything is bad. And game security is nothing. One of my accounts has been stolen by one of our friends. I tried to reach them, but there was no one to help me out, not even by using their options..So-buggy websites and game programmes always stick with phone numbers, etc. lol

3 January 2024
Unprompted review
Rated 1 out of 5 stars

Their CAPCHA authentication is such…

Their CAPCHA authentication is such unbelievable b*llshit - it takes forever, and even when done correctly says you made a mistake, and if by some miracle of luck it decides you did it right, you get stuck on "detecting humanity" FOR EVER. Absolute garbage, and the developers who designed it should be banned from touching anything electronic for life.

29 December 2023
Unprompted review
Rated 1 out of 5 stars

Sucks Dick

Didn't even want to get through the sign up. Lame as F verification process just to play some dumb game. Rather take on up the poo hole with a suprise prision sick

29 December 2023
Unprompted review
Rated 1 out of 5 stars

Honestly

Honestly, I am using your app, but the issue is that you are everyday more and more pay to win, very sad, u could do much better, shame.

13 December 2022
Unprompted review
Rated 1 out of 5 stars

Abandoned Client

I don't write reviews, but this is 2023/2024. A client is like a foundation for the games we play on it, and if its bad it makes the game a task just to play. Please fix your client or make a new one. Its one of the reasons I don't play games like warzone. Please fix this client ASAP.

Was updating just to get home to an initializing during an update. I've faced this issue years back on my potato pc, now I have a decent pc and I still face this! after years! and just spent 45 minutes to fix it with no solution.

3 December 2023
Unprompted review
Rated 1 out of 5 stars

Employees have brain rot.

This is the worst application i have ever had the displeasure of using. Unfortunately, all the staff have brainrot and this is the worst developed application of all time, I could give a monkey a keyboard and he would be able to code a better application than all these supposed qualified employees. App won't let me log in and accept terms despite clicking accept several times. A literal monkey with a keyboard could fix this issue in a reasonable time, but the hundreds of employees battle net have cannot? Disgraceful.

1 November 2023
Unprompted review

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