Breo Reviews 137

TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 36 reviews, reviewers had a great experience with this company. Customers consistently praise the products, such as foot, neck, and eye massagers, for their quality and effectiveness in providing relaxation and relief. Many highlight features like adjustable settings for massage strength and temperature, and the innovative design of the devices. The customer service is frequently described as exceptional, with staff being responsive, helpful, and going above and beyond to resolve issues. However, some people were dissatisfied with product functionality, reporting that devices stopped working or did not provide the expected sensation. A few other people also felt that the customer service was unsatisfactory, or that they received used or faulty items.

What people talk about most

Product

Users describe positive interactions with product, often highlighting the refined feel, quiet operation, and... See more

Customer service

Customers had positive experiences with customer service, consistently praising their responsiveness,... See more

Quality

Customers consistently note positive experiences with quality, highlighting products as refined, comfortable,... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the eye massager extremely... See more

Response time

Consumers find response time to be positive, with many reviewers highlighting the quick and responsive nature... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Love our foot massager! It's like having a personal masseuse at home. The heat feature is great and it works out all the knots. Highly recommend for anyone who spends a lot of time on their feet.

Company replied

Rated 4 out of 5 stars

The device is functional well and the massage strength and temperature are adjustable to fit your needs. It is a bit bulky though and I have small hands. The customer service responses quickly and ans... See more

Company replied

Rated 5 out of 5 stars

Purchased the Hero massager in December of 2024. It has wonderful levels of both heat and pressure. I admit I became addicted quickly. Unfortunately it stopped working several months out of warranty.... See more

Company replied


Company details

  1. Health and beauty shop
  2. Online marketplace

About Breo

Written by the company

Shop N5 mini Shop head massagers Shop eye massagers Shop neck massagers Shop scalp massagers Use code 23BFCM to get 25% off sitewide at Breo

About Breo

Breo is a brand founded in 2000, specializing in portable massagers for 23 years with more than 200 direct-sale stores in over 50 countries globally. Breo and its subsidiaries have a total of 769 domestic and foreign patents throughout the company development over the past 23 years. Breo launch new models and innovative concepts frequently with international design awards like Red Dot, Good Design Award, and IF design award, etc. Breo was listed in SSE-STAR market in July of 2021, as the first smart portable massager company.

Free 48-hour shipping on all US orders; 30-day money back guarantee; 1-year warranty; superior customer support.


Contact info

4.2

Great

TrustScore 4 out of 5

137 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Love this scalp massager

I'm happy I ordered this massager. I was a little undecided due to the price but it was well worth it. My scalp feels better and I have less headaches from being on the computer all day. It feels close to human hands in motion and I love to use my Stress Fix oil in the massager. It does get a little warm but not hot. It's easy to hold and I store it in the bag it comes with. Overall happy with it and recommend to others if you want to treat yourself.

9 November 2023
Rated 1 out of 5 stars

Amazon delivered nothing

Don’t order from them if they just ready to lost your money. They use Amazon to deliver and still . No answer no product no resolution… ( Oh as always…delivered in your building… losers ) … good luck to find it. Oh yeah I did contacted with Breo right the way, and still waiting to respond, maybe they find my mails

17 November 2023
Unprompted review
Breo logo

Reply from Breo

Hi Milena, can you please let me know your order number so that our customer service team can get in touch to look into this?

Rated 5 out of 5 stars

The products I bought from Breo are…

The products I bought from Breo are fantastic. The quality is amazing and I use them every day.
As a customer, I had a great experience through the buying process and delivery was fast and efficient.

28 June 2023
Rated 1 out of 5 stars

The item bogs down

The item bogs down. Not enough power

7 November 2023
Breo logo

Reply from Breo

Hi Betty J Bowen, the customer service team will get in touch shortly, please pay attention to your inbox.

Rated 2 out of 5 stars

The idea of this product is good but in…

The idea of this product is good but in reality the pressing/massaging hit my bones and not the eyes themselves. I had difficulties trying to return the product and the DONT supply a return address etc.
This product did not work for me.

7 September 2023
Breo logo

Reply from Breo

Hi Gail Hellwarth, the customer service team will get in touch shortly, please pay attention to your inbox.

Rated 5 out of 5 stars

Great product

Great product, offered a stellar deal on their old model which is still a good product. I wasn't sure Id like the full head helmet massager, but it is a great way to manage headaches and head tension.

13 September 2023

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look