DO NOT USE THIS SERVICE! They did not rent me the car to me because they needed an issue date on my license which Australians don’t have. In the email that tells you what to bring it wasn’t included,... See more
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Location
Switch locationSecure Airparks, 100 Ingliston Road, Newbridge, EH28 8AU Edinburgh, GB
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See what reviewers are saying
Highly recommended and will definitely rent from them again. Great customer service from Ricky on the desk, very helpful and friendly. The car was spotless, like new and no issues at all.
Company replied
Very friendly staff. Very low prices. Located off the airport - so a bit cumbersome to take out and return car. We were scammed. Charged GBP 2000 for a scratch that we documented with photos that were... See more
Company replied
They give a car with automatic gear evenif it was not included and they explained in detailed all the conditions of the contract in open and transparent way. Fast car taking and restitution
Company replied
Company details
Written by the company
U-Save Edinburgh Airport serves travellers flying into Edinburgh Airport (EDI), with the desk based within the Secure Airparks Car Park at 100 Ingliston Road, Newbridge, EH28 8AU. From arrivals, head to the coach park, located near the multi-storey car park and opposite the Tram Station. Follow signs for the Tram Station and through the covered walkway, then cross to the coach park and wait at stand 10. A complimentary shuttle runs every 10 minutes, 24/7, taking about 3 minutes, so let the driver know you are a U-Save customer and get off at Bus Stop 2 at Secure Airparks Car Park to collect your car. Desk opening hours (local time): every day 07:00–22:00, including public holidays.
Something not right with your rental?
Our customer care team will look into it personally
If your rental didn't go the way it should have, we want to put it right. Email our customer care team at ics@cs.usave.com with your booking reference, the location you rented from, and a short summary of what happened (plus any photos or receipts). This lets our team review your rental with the location straight away. Deposit, charge and damage queries are all handled by the same team. Thank you for telling us – every review on this page is read, and your feedback goes back to the location team.
Contact info
Secure Airparks, 100 Ingliston Road, Newbridge, EH28 8AU, Edinburgh, United Kingdom
- 0131 2850575
10% off when you book direct
3.8
Great
25 reviews
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Great experience
It was easy to get the car, the staff were very friendly, and the car in perfect condition. Very recommended
17 October 2026
Reply from U-Save Car & Truck Rental - U-Save Edinburgh Airport
Thank you for recommending us. We’re glad collection was easy, the Edinburgh team was friendly and the car was in excellent condition.
DO NOT USE THIS SERVICE
DO NOT USE THIS SERVICE! They did not rent me the car to me because they needed an issue date on my license which Australians don’t have. In the email that tells you what to bring it wasn’t included, nor in the terms and conditions attached. When you check the conveniently different terms and conditions on their website it says you need the this proof. Absolute rip off and seems like many others didn’t get a refund because of similar reasons and what a great way for a dodgy company to make a quick buck.
18 October 2026
Unprompted review
Reply from U-Save Car & Truck Rental - U-Save Edinburgh Airport
We understand why being refused the car over the licence issue, after you say the requirement was absent from the email and attached terms, was upsetting. We cannot determine the applicable document rule or refund position from the review alone. Please send your booking reference, the terms you received and any correspondence privately to ics@cs.usave.com so customer services can review the decision and explain the refund position. — U-Save
These people cannot be trusted
Very friendly staff. Very low prices. Located off the airport - so a bit cumbersome to take out and return car. We were scammed. Charged GBP 2000 for a scratch that we documented with photos that were there when we took over and delivered. We have repeatedly contacted agency with no response. They are speculating that we will not do anything. These guys cannot and should not be trusted.
4 October 2026
Unprompted review
Reply from U-Save Car & Truck Rental - U-Save Edinburgh Airport
Thank you for recognising the friendly staff and low price. We understand why the off-airport location was inconvenient, and we take seriously your dispute of the £2,000 scratch charge, especially as you say you have photos from collection and return and have already contacted the agency without a response. Please forward that correspondence, your booking reference and the photos privately to ics@cs.usave.com so customer services can review the vehicle records and explain the charge. — U-Save
The car was ok but the £2000 waver…
The car was ok but the £2000 waver damage was unacceptable considering we had paid easyJet a waver.
It was just to try and sell you their damage waver insurance. Not expected but in the small print .
Next time I will not use this service
20 October 2026
Reply from U-Save Car & Truck Rental - U-Save Edinburgh Airport
Thank you for your feedback. We’re glad the car was satisfactory, but understand your frustration about the £2,000 damage excess despite the cover you purchased through easyJet. Cover bought through a booking partner may work differently from cover offered at the rental desk, and the applicable terms need to be checked against your booking. Please contact ics@cs.usave.com if you would like our customer services team to review what was explained and the options presented.
£800+ bill for damages received.
I will try to keep my personal opinions and feelings out of this review, and supply only the facts:
1) When I purchased my flight with easyJet, I was offered the option to hire a car with U-Save Car & Truck Rental at Edinburgh Airport.
2) Since the hire company was provided by easyJet, I was given an amount of confidence that this was a reputable company.
3) Before I had even received the keys to my hire car, the U-Save office staff asked me to leave a positive review for their service.
(I declined on the basis that I couldn't honestly review a service that I hadn't yet used)
4) I was asked by the office staff if I had taken out extra insurance, which I had.
5) Before accepting the car I followed the request of the insurance company and took photographs of the car.
6) I could find no damage to the car.
7) The hire car was presented to me with an empty fuel tank.
8) During the rental period I drove the car very carefully and had no accidents with it.
9) Before returning the car I took another set of photographs.
10) I found no damage to the car.
11) I followed the return process of depositing the key in a mailbox.
12) There was no opportunity to discuss the condition of the car with a member of staff.
13) Prior to arriving home I received a bill for damages to the total of £883.69
14) I contacted the insurance company and asked how I could challenge these charges.
15) The insurance company instructed me to make a claim.
16) I submitted a claim for the unexpected damage charges.
17) My claim was paid within the hour.
18) I will never willingly do business with U-Save Car & Truck Rental again.
20 October 2026
Reply from U-Save Car & Truck Rental - U-Save Edinburgh Airport
Thank you for taking the time to describe your experience in Edinburgh. We understand your concerns about the fuel level, the return process and the subsequent damage charge, especially as you say you have photos from both collection and return. We also take your comment about being asked to review before receiving the keys seriously. We cannot determine the circumstances from a public review, but our customer services team can examine the rental and damage records alongside your photos. Please contact ics@cs.usave.com so this can be reviewed privately.
Great company
Great company, very reasonable rates. Got a free upgrade, always nice. A little slow in the process of getting the car, but these things can be… very easy and hassle free return. Would definetly use again
7 October 2026
Reply from U-Save Car & Truck Rental - U-Save Edinburgh Airport
Thank you for sharing such a detailed review. We are pleased that you found the rates reasonable, enjoyed the upgrade and had an easy return in Edinburgh. We also take note that collecting the car took longer than you expected. We appreciate your feedback and hope to welcome you again. The U-Save team
The guys who dealt with my hire at…
The guys who dealt with my hire at Edinburgh airport were friendly , efficient and helpful with my queries . I would definitely use them again in the future .
22 September 2026
Reply from U-Save Car & Truck Rental - U-Save Edinburgh Airport
Hi Alan Carter,
Thank you for your five-star review,
Thank you for taking the time to share your feedback. We are thrilled to hear that our Edinburgh airport team provided you with friendly, efficient service and answered all of your questions so well. It is great to know you had such a positive experience and we truly look forward to assisting you again on your future travels.
We hope to see you again in the future,
Kind regards,
U-Save International
Affordable, better than booked and fast
They give a car with automatic gear evenif it was not included and they explained in detailed all the conditions of the contract in open and transparent way. Fast car taking and restitution
14 October 2026
Reply from U-Save Car & Truck Rental - U-Save Edinburgh Airport
Thank you for your review. We are pleased the automatic car suited you, that the rental terms were explained clearly, and that collection and return were quick. We appreciate you sharing those details.
Highly recommended, will rent from again
Highly recommended and will definitely rent from them again. Great customer service from Ricky on the desk, very helpful and friendly.
The car was spotless, like new and no issues at all.
27 September 2026
Reply from U-Save Car & Truck Rental - U-Save Edinburgh Airport
Thank you for recommending us. We are glad Ricky was helpful and friendly at the Edinburgh desk, and that the car was spotless and trouble-free. We look forward to welcoming you again.
Staff were very nice when we arrived
Staff were very nice when we arrived. The car was excellent. On return they were very efficient checking over the car.
Great service, I will book again.
13 August 2026
Reply from U-Save Car & Truck Rental - U-Save Edinburgh Airport
Thank you for your review. We’re glad the Edinburgh team welcomed you warmly, the car was excellent and the return check was efficient. We look forward to your next booking.
£2000 Not released after 30 days.
The car hire and return was great , the vehicle was exceptional but the fact that it has been more than 30 days later and the hold on my £2000 deposit hasn't been lifted yet is scandalous.
12 October 2026
Reply from U-Save Car & Truck Rental - U-Save Edinburgh Airport
Thank you for recognising the car and the hire and return process. We understand your concern that the £2,000 deposit hold still appears on your account more than 30 days later. Please email ics@cs.usave.com with your rental reference privately so our customer services team can check the authorisation and explain its status.
Failure to remove pending debit
The deposit debit remained on my credit card for 4 weeks after the rental. Should have been removed after a couple of days.
12 October 2026
Reply from U-Save Car & Truck Rental - U-Save Edinburgh Airport
Thank you for raising the time it took for the deposit hold to clear after your Edinburgh rental. We understand why four weeks felt too long. The timing can depend on the payment and banking process, but we cannot confirm what happened in your case from the review alone. Please email ics@cs.usave.com with your booking reference and a private copy of the transaction details so our customer-services team can review the timeline and explain it.
Reply from U-Save Car & Truck Rental - U-Save Edinburgh Airport
Thank you for your review. We’re glad the Edinburgh rental process was quick and efficient.
Easy to get to the pick up area
Easy to get to the pick up area, the service is great and very fast. They offered me a good insurance pack that was ideal for the car I rented. Ricardo was an amazing host
8 October 2026
Reply from U-Save Car & Truck Rental - U-Save Edinburgh Airport
Thank you for your review. We’re glad the pickup area was easy to find, service was quick, and the insurance option suited your rental. We also appreciate you recognising Ricardo for his help.
Gentleman great service. Good car.at the desk was polite…
Gentleman at the desk was polite friendly and efficient. Whole process took no more than 5 mins both arriving and departing. CR was upgraded.
8 October 2026
Reply from U-Save Car & Truck Rental - U-Save Edinburgh Airport
Thank you for your review. We’re glad the Edinburgh desk team was polite and efficient, that collection and return were both quick, and that you appreciated the upgrade.
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