The booking process was straightforward (including the pre check in) and the service good. The "sign up" system for getting picked up by the navette from the airport ( Whatsapp) was not clear and I ha... See more
Company replied
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Reviews shaping this summary
The people at the Bologna location were pleasant, helpful, and patient. We had pre-booked and pre-paid, so we only had a few formalities to conclude. We were meticulous with checking out the car for p... See more
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Very good service at Southend airport only thing I didn’t like was that there was no one at the car reception desk to check the cars condition on return. It could cause a problem if when checked the... See more
Company replied
The pickup was very easy with friendly, helpful staff. Car was in excellent condition. Returning wasn't straightforward, it had to be returned to a different location from other car hire companies. I... See more
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Company details
Information provided by various external sources
U-Save Car & Truck Rental provides discount car rental prices with top-of-the-line auto rental customer service. At U-Save, we believe that cheap car rental can be accompanied by excellent service. With airport locations and convenient neighborhood locations, U-Save strives to meet all your car and truck rental needs, whether you are looking for airport car rental, an insurance replacement vehicle or a van or minivan to take on vacation. Wherever the road leads...U-Save!
Contact info
1052 Highland Colony Parkway, Suite 204, 39157, Ridgeland, MS
- 800-438-2300
- usave.com
2.7
Poor
2k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I reserved a Jeep Compass for 3 days…
I reserved a Jeep Compass for 3 days at a rate of $20.90/day, totaling $62.70. I was told the pickup would be at Houston George Bush Intercontinental Airport (IAH), but the actual location was a converted residential building in a dark, secluded neighborhood about 30 minutes away from the airport.
When I arrived in the evening, there were no staff members present. Instead, a "virtual agent" appeared on a monitor. Without explaining any rental terms or policies, they pressured me to sign the digital pad first. Only after I signed did they verbally call out the total amount and start mentioning confusing charges like EZ Pass and various insurances. Even though I insisted on using my own personal insurance, they forced me to take the rental company's insurance. Given that it was late at night, pitch black outside, and in a deserted residential area, I felt I had no choice but to proceed, or I would have been stranded.
The rental process took about 30 minutes through a screen. In the end, the rental agreement showed a total of $361.73, and they charged me a total of $611.73 (including a hidden $250 security deposit). To make matters worse, the Jeep Compass I booked wasn't available, so they gave me a Nissan Kicks instead.
While driving at around 65 mph, a small plastic piece from the rear driver-side window just flew off in the wind. When I returned the car, the female staff member on-site was kind, but she completely ignored my protest regarding the predatory overcharging. Furthermore, I didn't even receive the booking confirmation email until the day after I had already returned the vehicle.
If you are looking to rent a car, I strongly advise you to stay away from this place.
23 February 2026
Unprompted review
Reply from U-Save Car & Truck Rental
Hi Chuck,
Thank you for sharing your experience. What you describe falls far short of the clarity, professionalism, and transparency we expect every customer to receive, and I’m sorry for the stress this caused.
The confusion around the pickup location, the pressure to sign before terms were explained, and the unexpected charges you outline are not acceptable. Customers should always understand the full cost of their rental before signing, and insurance should never feel forced. The vehicle downgrade and the issue you experienced while driving also do not reflect the standards we aim to uphold.
Your comments have been passed to our operations team for review so we can address the concerns you’ve raised with the location involved. If you’re open to it, we’d appreciate the chance to look into your booking in more detail and clarify the charges. You can reach us using the form at www.usave.com/contact.
Kind regards,
U‑Save International
I like U save team
I like U save team, communication and service they provided.
17 January 2026
Unprompted review
Reply from U-Save Car & Truck Rental
Hi RT,
Thank you so much for your kind words. We’re really glad to hear that you had a positive experience with the team and that the communication and service met your expectations. Feedback like this means a lot to us and to the staff who work hard to support every customer.
Kind regards,
U‑Save International
did not give us what we paid for
U-save - Austria Salzburg. did not give us what we paid for - paid for mini van when got there they did not even have one - what a joke
then tried to say we went over the border which you cannot without a license
charge for damage that was already the vehicle luckily I took photos,
committing fraud everyday
they also left us with a blow and refused to give a car collect the car or get involved - so i had to call the local police who were brilliant. i was then threatened for calling them at the end of the contract. do not use them for your own safety.
16 February 2026
Unprompted review
Reply from U-Save Car & Truck Rental
Hi Gareth,
Thank you for taking the time to share your experience. We are sorry to hear that your rental did not meet your expectations, and we understand how concerning these issues must have felt.
To clarify, customers are expected to receive the vehicle category they booked or an equivalent model, and we regret that this was not your impression at the time of pickup. We also want to stress that border‑crossing restrictions, damage procedures, and roadside assistance responsibilities are all outlined in the rental Terms & Conditions agreed to at the time of booking.
Regarding the damage charges, customers are required to inspect the vehicle at the start of the rental and document any pre‑existing marks or defects. This protects both the renter and the company by ensuring that the condition of the vehicle is clearly recorded before the rental begins. We appreciate that you took photos, and we are willing to review any evidence you wish to provide.
Finally, we take allegations of misconduct seriously. Our team is unable to investigate further without the full booking details, which cannot be discussed on public platforms for privacy and data‑protection reasons. If you would like us to reassess your case, please contact us directly, using the form at www.usave.com/contact, so we can review the documentation securely and thoroughly.
Kind regards,
U‑Save International
Poor customer service, rude and unprofessional. Their ultimate goal is to rip you off with charges. Stay away from this doodgy business.
13 November 2025
Unprompted review
Reply from U-Save Car & Truck Rental
Hi Pietro,
Thank you for sharing your feedback. We’re sorry to hear that your experience left you feeling this way. We take comments about customer service and unexpected charges very seriously, as this is not the impression we want anyone to have of our company.
All fees and conditions are outlined in the rental Terms & Conditions at the time of booking, and customers should always feel fully informed and treated with respect throughout the process. We regret that this was not your experience and will be reviewing your comments internally to ensure our communication and service standards continue to improve.
If you are willing, we would appreciate the opportunity to look into your reservation in more detail.
Please contact us directly, using the form at www.usave.com/contact, with your booking information so we can investigate what happened and work toward a fair resolution.
Kind regards,
U‑Save International
Got to the counter and it was a…Horrific experience
Got to the counter and it was a complete sales job. I was told I needed a Sun Pass even though I told them I was going up and down A1A. Then told I needed multiple insurance coverages. One for me one for the car and one for passengers. The person did not speak English and I ended up getting a Lyft ride to go back to the airport and get a car
HORRIFIC EXPERIENCE
19 February 2026
Unprompted review
Reply from U-Save Car & Truck Rental
Hi Dean,
Thank you for taking the time to share your experience. We’re very sorry to hear that your interaction at the counter left you feeling pressured and uncomfortable. This is not the level of clarity or service we aim to provide.
We understand how frustrating it must have been to receive information about toll passes and insurance options that did not match your expectations, especially when communication was difficult. All optional products and coverages should be explained clearly, and customers should never feel obligated to purchase anything they do not need.
We would appreciate the opportunity to review what happened during your visit. If you are willing, please contact us directly, using the form at www.usave.com/contact, with your reservation details so we can investigate the situation fully and work toward a fair resolution.
Thank you again for bringing this to our attention.
Kind regards,
U‑Save International
U-Save should be called “U-Frustrated”
UPDATE - they triple charged me!!
The review of the company is centered largely “so far” on their indifference to a breakdown of a vehicle and more importantly the impossibility of getting any live support.
I picked up a car @ San Diego airport “area” as this location is quite a trek from the actual airport.
The real issue is on my last full day vacation in the city the car didn’t start. It was literally impossible to get anyone on the phone at the branch to address this frustration stranded in my Airbnb. Almost 100 calls trying stuck without a working car.
I called the Los Angeles location (apparently unaffiliated) who was able to get someone and inform them that I was trying to reach them. So I called again and same thing - voicemail.
The national number directs you to an online form to fill out and to call the local affiliate. Basically you’re caught in a loop. It’s the shadiest most frustrating insane experience if you have an issue and have to reach them. Good luck!!
SO I needed to take an uber for $20 to the location from my airbnb. They did have a nice guy come back with me to jump the car (battery was dead).
I asked to switch to a new vehicle. They agreed to do so. So I drove the car back. Mind you at this point I had burned 2 hours of my time on vacation.
In rushing back I didn’t bother to worry about the 1/4 tank of fuel I had used. Pedro the manager demanded that I leave and go fill it up. I can’t imagine a reputable national chain worrying about such a thing. “Our car broke down, we don’t answer the phone and this guy had to spend money on an uber to come in person to deal with this. We can cover the 1/4 tank of gas..” - That’s the correct response. Seriously learn some customer service! As far as I’m concerned they owe me for an uber ride. Frankly they should comp a day due to losing half of it dealing with this nonsense.
This company is to be avoided. They will end up out of business ultimately. No way a company lasts in the long run treating people the way they do and being completely unreachable.
Reading other reviews I’ll be ruthlessly monitoring their behavior on their outrageous $500 deposit policy. If they claw back a dime they will be hearing from attorneys.
I also intend to get them removed from Expedia where they came up as the first option and why I chose them. I have began this process, and I will relentlessly pursue this goal with how I was treated by their manager. No apology - nothing but matter-of-fact rudeness.
I’ll relish the day they close because that is a given unless they somehow radically change their process and add live human beings to their national call line.
18 February 2026
Unprompted review
Reply from U-Save Car & Truck Rental
Hi Brian,
Thank you for taking the time to share such a detailed account of your experience. We’re truly sorry for the frustration and disruption you encountered during your rental, especially being unable to reach our team when your vehicle wouldn’t start. No customer should feel stranded or unsupported, and we understand how upsetting this must have been during your vacation.
We also regret that the process of exchanging the vehicle added further inconvenience. Your feedback about communication, response times, and how the situation was handled at the branch is extremely important to us. This is not the level of service we aim to provide, and we take your concerns seriously.
We would like the opportunity to review your reservation, the charges applied, and the circumstances surrounding the breakdown and vehicle exchange. Please contact us directly, using the form at www.usave.com/contact, with your rental details so we can investigate thoroughly and work toward a fair resolution.
Thank you again for bringing this to our attention. Your experience highlights areas where we must improve, and we appreciate the chance to address it.
Kind regards,
U‑Save International
It was surprising to learn that...
It was surprising to learn that a modern car can lock its doors with an electronic ignition key from inside the car. But it was even more surprising to hear from the supplier that they don't have a second key and that unlocking is the customer's responsibility, even with the most comprehensive insurance available.
16 October 2025
Unprompted review
Reply from U-Save Car & Truck Rental
Hi Karetsos,
Thank you for sharing your experience. We’re sorry to hear about the situation you encountered with the vehicle key and the difficulty in resolving the issue. We understand how surprising and frustrating it must have been to discover that the car could lock with the electronic key inside.
To clarify, our rental Terms & Conditions state that customers are responsible for the safe handling of the vehicle keys, and replacement or unlocking services are not covered by insurance products, even the most comprehensive ones. However, this does not lessen the inconvenience you experienced, and we regret that the lack of a second key added to your frustration.
We would appreciate the opportunity to review your rental in more detail. If you are willing, please contact us directly, using the form at www.usave.com/contact, with your reservation information so we can look into the matter and work toward a fair and transparent resolution.
Kind regards,
U‑Save International
Usave did not provide rental car at…
Usave did not provide rental car at quoted price at booking. Agent demanded additional fees and charged excessive insurance although I provided auto insurance coverage. Agent deceptively charged more than $100 additional fees.
7 February 2026
Unprompted review
Reply from U-Save Car & Truck Rental
Hi Joe,
Thank you for taking the time to share your experience. We’re very sorry to hear about the issues you encountered with the pricing and additional charges. This is not the level of transparency or service we aim to provide, and we understand how frustrating this situation must have been, especially after arriving with your own insurance coverage.
We would appreciate the opportunity to look into this further and address any discrepancies. If you’re willing, please contact us directly, using the form at www.usave.com/contact, with your reservation details so we can review what happened and work toward a fair resolution.
Kind regards,
U-Save International
Big money making con!
What a con job! So booked the original booking by a 3rd party but pick up was via Greenmotion Manchester Airport.
So for context, I travelled 24 hours from Australia for my Mum's funeral having pre-booked and it was 7:45am in the morning. At pick up I was told that without a credit card I wasn't allowed to collect my car. Oh wait, unless you pay several hundred pounds more!!! So it is possible, you just have to pay more!!! Can I use my UK debit card? No. Can I used my Aus debit card? No. Can I use the credit card I'd recently got but only had digitally in my apple wallet - no.
I had to Uber over to the rental village and managed to get a car with Avis, but it cost me about x6 times what this was going to cost me!! And guess what, Avis accepted my physical debit card for deposit payment!
Steer clear of these charlatans, and I'll be leaving this review on the Greenmotion page aswell. Never again!
16 February 2026
Unprompted review
Reply from U-Save Car & Truck Rental
Hi,
Thank you for taking the time to share your feedback. We’re sorry to hear about the difficult circumstances surrounding your trip, and we understand how stressful this situation must have felt after such a long journey.
However, we do want to clarify an important point regarding our rental requirements. During the booking process, both on our website and through third‑party partners, it is stated multiple times that a physical credit card in the name of the main driver is required to collect the vehicle. This is a standard industry requirement for security deposits. If a customer does not have a physical credit card, the only alternative is to purchase an excess reduction waiver, which allows the rental to proceed without the standard deposit. This is not a hidden fee or a “con,” but a clearly outlined option for customers who do not meet the standard deposit requirements.
We appreciate that other rental companies may have different policies, but we must follow the procedures and security standards set for our locations.
We are sorry that this caused inconvenience during an already difficult time, and we will review your comments with the Manchester team to ensure our communication at the counter remains clear and consistent.
Kind regards,
U‑Save International
Fraudulent and misleading!
Fraudulent and misleading!
We strongly do not recommend this car rental company!
We had reserved a specific car model online – an SUV, Skoda Karoq – which we needed because we were going skiing.
At the airport, we had to wait a long time until the rental representative arrived to meet us. The paperwork process took an entire hour! The price had apparently doubled! When we raised a complaint about the price, it was then reduced. The security deposit is only refunded within 30 days.
An unpleasant surprise came when, instead of the selected car, we were given a different class vehicle – a VW T-Cross, which is smaller than the model we had chosen. When we stopped to refuel, we discovered that the car’s tires were inappropriate, and one tire had virtually no tread at all.
We will never choose this car rental company again! It was a big mistake and a waste of time for a service and price that did not match what was promised! The rental is located in Innsbruck, Austria.
16 February 2026
Unprompted review
Reply from U-Save Car & Truck Rental
Hi Dace,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience at our Innsbruck location did not meet your expectations, and we understand how disappointing this must have been, especially when you were preparing for a ski trip.
We aim to provide clear communication, timely service, and the vehicle class reserved, and we regret that this was not reflected in your visit. Your comments regarding the wait time, the duration of the paperwork, the pricing concerns, and the vehicle class provided are taken seriously. We will be reviewing these points internally to ensure our procedures are being followed consistently.
We are also concerned to hear about the condition of the tires. Safety is a priority for us, and we appreciate you bringing this to our attention so we can investigate it further with the local team.
Regarding the security deposit, our policy outlines the standard processing time, but we understand how this may feel inconvenient and we are always working to streamline this where possible.
We appreciate your feedback, as it helps us identify areas where improvements are needed. If you would like us to review your rental in more detail, our customer service team is available to assist and provide clarification. Please use the form at www.usave.com/contact.
Kind regards,
U‑Save International
MARK AND AVOID...DO NOT RENT FROM THEM!
I am very disappointed with the customer service I received at their office in Lamezia Terme Airport, Italy. Unfortunately, the attitude of one staff member completely spoiled my experience and reflected very poorly on the company as a whole.
The staff member I dealt with was unhelpful, dismissive, and came across as arrogant throughout the interaction. Instead of trying to assist or resolve the issue, his behaviour made the situation even more frustrating. Good customer service should make customers feel valued and respected, but this was far from the case.
It is a shame because one person’s poor attitude can damage the reputation of an entire company. I hope management takes this feedback seriously and provides proper customer service training so future customers do not have to go through a similar experience.
15 February 2026
Unprompted review
Reply from U-Save Car & Truck Rental
Hi Oz,
Thank you for taking the time to share your experience. We’re very sorry to hear that your interaction at our Lamezia Terme Airport location left you feeling disappointed. Every customer should feel respected and supported throughout the rental process, and we regret that this was not the case for you.
Your comments regarding the behaviour of the staff member are taken seriously. Professionalism and courtesy are essential to us, and we will be reviewing this feedback with the local team to ensure our service standards are being met consistently.
We appreciate you bringing this to our attention, as it helps us identify where improvements are needed. Our goal is to provide a smooth and positive experience for all customers, and we are committed to addressing situations where this has not been achieved.
Kind regards,
U‑Save International
U Save car rental - Warsaw
I rented a car with full excess for one day. The service was very nice and the customer care was very considerate. I highly recommend.
13 February 2026
Unprompted review
Reply from U-Save Car & Truck Rental
Hi Vinodh,
Thank you so much for your kind feedback. We’re delighted to hear that your experience with U‑Save in Warsaw was smooth and that our team made you feel well looked after throughout your rental. It’s great to know that the service and customer care stood out to you, and we truly appreciate your recommendation.
We hope to welcome you again on your next trip.
Kind regards,
U‑Save International
They deserve -100; DO NOT RENT FROM THEM
They deserve -100 and all of the negative comments are deserved! They are literally the Spirit airlines of rental car agencies with their outrageous fees, bottom of the pickle barrel customer service! Our flight was rescheduled; had to land at a different airport in Florida (Tampa instead of Orlando). All the legitimate good business practicing agencies were sold out; even off airport. Found this Mickey Mouse operation through Expedia. I have avoided Expedia for this reason for all of my traveling life. This experience reminded me why! Usave sends you a very nice welcome message with pick-up instructions. Never answered when we arrived to request their shuttle. Took an hour of calls; almost hopped in an Uber to go there. As a tech pro, I appreciated the virtual process, here's the hook. The additional fees for everything. Showed us a small SVU on our reservation and confirmation; we ended up in a Kia car. At this point since we arrived to spend time with our sister who was gaining her wings, we relented. We were desperate and settled. I don't care how desperate you are; STAY AWAY! We are returning car to them early as our sister has passed on and I don't even care that they don't refund us. At this point, I want to be rid of them! Bait and switch, mafia business practices that skirts barely legal operations.
11 February 2026
Unprompted review
Reply from U-Save Car & Truck Rental
Hi Gael,
Thank you for taking the time to share your experience. We’re truly sorry to hear about the difficulties you encountered during an already stressful and emotional trip. This is far from the level of service we aim to provide, and we understand how frustrating it must have been, especially given the circumstances with your family.
Flight disruptions and last‑minute changes can create challenging situations, but you should still be able to rely on clear communication, timely support, and the vehicle class you reserved. We regret that this was not your experience. Your comments regarding shuttle delays, fees, and the vehicle provided are taken seriously, and we are reviewing the details internally to ensure they are addressed with the appropriate teams.
While we cannot change what happened, we do appreciate you bringing these concerns to our attention. Feedback like yours helps us identify where improvements are needed so we can serve our customers better in the future.
We extend our sincere condolences for your loss and wish you and your family comfort during this difficult time.
Kind regards,
U‑Save International
This is definitely the worst car rental…
This is definitely the worst car rental company I have ever encountered. Please avoid them. I rented a car from them through Holiday Autos at Salzburg Airport. I had already paid in advance for full insurance, road tax, and an extra fee for snow chains.
When I picked up the car, they made me pay an additional €19 for the road tax (even though a 10-day vignette in Austria costs less than €10). They also forced me to pay again for their insurance, and I was told I would have to buy my own snow chains if I needed them. The staff were rude, impolite, and at times even threatening.
They handed over the car in a dark area where it was impossible to inspect it properly. They also charged €200 to my credit card for potential future traffic violations and told me it would be refunded 30 days after returning the car. Of course, they never refunded the money, and they do not respond to my complaints.
The car itself was an old piece of rubbish, registered in Bulgaria, with no windshield washer fluid, which is extremely dangerous at that time of year. In the end, the total cost turned out to be about 50% higher than renting from a normal car rental company.
Avoid them at all costs. They are the worst scam company I have ever come across, and they don’t even deserve a 1-star rating.
U‑Save replied to my review and asked me to send my complaints to their customer service because they value their customers. I sent my emails, but they did not reply at all, and my 200 euros were never refunded. This is the worst scam company I have ever seen — they only want to steal customers' money.
They asked me to send more information so they could check the details. I sent it, but they never replied. They are acting just like a genuine scam company would.
The only channel through which they communicate is via their replies on Trustpilot. They have no customer service phone number, and their email addresses appear to lead nowhere.
Update: Be very cautious with them. They are clearly a scam company. Even though they reply in this thread, they do not respond to anything else. They have no customer support and seem to be focused on taking customers' money.
More than 90 days have passed, and my money has still not been returned.
28 December 2025
Unprompted review
Reply from U-Save Car & Truck Rental
Hi Pal,
Thank you for taking the time to share your experience. We’re genuinely sorry to hear that your rental did not meet expectations, and we understand how frustrating this must have been for you.
We take concerns about additional charges, vehicle condition, and customer service very seriously. The situation you’ve described is not the level of service we aim to provide. While some fees and deposits are standard requirements outlined in the rental terms, these should always be communicated clearly and respectfully at the counter. It’s disappointing to hear that this was not your experience.
We would like to look into the unresolved deposit and any discrepancies regarding insurance, road tax, or equipment charges. If you haven’t already, please contact our customer care team, using the form at www.usave.com/contact, with your booking reference number so we can review the details and assist you directly.
Your feedback is important to us, and we appreciate you bringing these issues to our attention. It helps us improve our processes and ensure a better experience for future customers.
Kind regards,
U-Save International
Update - Thank you for your update. I have sent you a request for further information through Trustpilot. We kindly ask that you respond to this at your earliest convenience so that we can look into this for you and provide you with an update. Thank you for your assistance.
Update - Thank you for providing us with these details. We truly apologise for the delay in the return of your deposit. Our customer services team are currently working on your case and will get back to you as soon as possible with a full response. Thank you for your patience and understanding.
Update - Thank you for your update. Your case has been escalated to our escalations team. They will be in touch shortly with a full response. Thank you for your patience and understanding.
Reply from U-Save Car & Truck Rental
Hi Luigi,
Thank you for your feedback. We’re pleased to hear that you found our service professional and that the car met your expectations in both condition and cleanliness. We truly appreciate you taking the time to share your experience and hope to welcome you again soon.
Kind regards,
U‑Save International
efficiency and excellent price
efficiency especially in accompanying us to the airport once we returned the car. Excellent price
17 January 2026
Unprompted review
Reply from U-Save Car & Truck Rental
Hi Giuseppe,
Thank you for your feedback. We’re very pleased to hear that you appreciated the efficiency of our service and the convenient shuttle back to the airport after returning your car. It’s also great to know that you found our pricing excellent.
We truly appreciate you taking the time to share your experience and hope to welcome you again soon.
Kind regards,
U‑Save International
U Save car rental could not have a more ironic name
We prepaid and when we got there they required a 30,000 insurance coverage from our personal insurance (I think they said personal property and she admitted it was buried in the fine print). We have very good car insurance. I’m sure they set that amount knowing that no one has that kind of coverage. They got the guy in front of us with the same scam. Our rental went from 150 to 850. We refused to do business with them and they refused a refund even though we didn’t use their car. I also take issue with car rentals.com for doing business with this agency. I thought I knew all the tricks at these non mainstream agencies. I had a copy of my insurance printed, we had our own toll pass and were only going to use one driver. Do not use this car rental company. They are truly the bottom of the barrel in the sketchy rental car companies.
We contacted our credit card company and they refunded us. Tells you something right there.
18 January 2026
Unprompted review
Reply from U-Save Car & Truck Rental
Hi Debra,
Thank you for your feedback. We’re very sorry to hear about your experience and understand how frustrating this situation must have been for you. All insurance and deposit requirements should always be communicated clearly, and we regret that this was not your impression at the time of rental.
We also understand your concern regarding the difference between the prepaid amount and the additional coverage offered at the counter. Requirements can vary depending on the booking source and the type of insurance selected, but they should never feel unexpected or unclear. Your comments will be shared with the local management team to ensure that communication is reviewed and improved where necessary.
Regarding the refund, we are unable to resolve individual rental files through public review platforms, as we cannot access personal booking details here. If you would like us to review your case properly, please contact our customer support team using the form at www.usave.com/contact directly so we can look into the full documentation and provide a clear response.
We appreciate you taking the time to share your experience, and we are committed to using feedback like yours to improve our service.
Kind regards,
U‑Save International
Unexpected Charges
We rented this car off of Expedia. Expedia gave us a price which was very decent, but when we got to the car rental place which was off airport property, which is a whole other issue. USAVE, added all these extra fees that were not agreed upon when renting the vehicle. They didn't ask or give us an option to accept or waive these additional fees. They charged fees from Houston to Timbuktu. Something we never seen or heard of. It wasn't until I received an alert on my phone from my credit card company asking me to authorize a charge that was pending that I noticed, not only did they try and charge my credit card for toll fees, plus $25 a day that we specifically declined, they charged us triple the amount that was quoted from Expedia.
Is this highway robbery at it's finest? Who charges $25 a day for tolls, plus the toll fees? This is down right ridiculous and a scam. I have to say, we got scammed!!! We should've known better. They didn't provide us a receipt or explain what we were initialing or signing. SO, PLEASE BE AWARE, especially of the one in HOUSTON, TX. Ask for a receipt before leaving the counter and definitely ask to see what you are signing because they don't explain it to you. I also want to mention that customer service was 1%. The 1st car, the seatbelt didn't work. They had to switch it out. As I mentioned before, the rental place is off of airport property, so we had to wait for a private shuttle that stated they were 24/7, but since we made the mistake without checking in advance, we had to turn the car in early and catch an uber back to our hotel because the office didn't open until 7am and out flight was leaving at 6am. It was such a big inconvenience for my family and we travel a lot, but never had this kind of experience from a car rental place.
30 January 2026
Unprompted review
Reply from U-Save Car & Truck Rental
Hi Tammie,
Thank you for your feedback. We’re very sorry to hear about the difficulties you experienced during your rental, and we understand how upsetting it must have been to encounter unexpected charges and unclear explanations at the counter. Transparency is extremely important to us, and additional fees, such as toll programs or optional services, should always be clearly reviewed with customers before any agreement is signed.
We also regret that you did not receive a receipt at pick‑up and that the rental documents were not properly explained. Your comments about the toll program, the condition of the first vehicle, and the shuttle schedule will be shared with the Houston location so these issues can be addressed directly with the team.
We appreciate you taking the time to describe your experience in detail. Feedback like yours helps us identify where communication and service need to improve. We hope to have the opportunity to provide a much smoother and more transparent experience in the future.
Kind regards,
U‑Save International
Usave stealing
Please do not use them.
They did not give me the car cause they asked me a flight ticket to rent the car I already booked and paid.
In the booking process they did not ask me any flight ticket.
I live in Rome, where i book and paid the car with Usave, so i did not have any flight ticket.
They did not give the car to me and I was forced to find another company.
The low tariff they expose via DiscoveryCar are not real.
After you book with them at cheap tariffs, they ask you a flight ticket or to activate insurances with extra money.
This is not fair nor right.
Do not use Usave.
7 February 2026
Unprompted review
Reply from U-Save Car & Truck Rental
Hi Marco,
Thank you for your feedback. We’re very sorry to hear about your experience and understand how frustrating it must have been not to receive the vehicle you had already booked and paid for. Requirements such as presenting a flight ticket should always be clearly communicated during the booking process, and we regret if you feel that this was not the case for you. Our Terms & Conditions can always be viewed at www.usave.com/terms.
Your comments regarding the rental conditions and the information shown through DiscoveryCars will be shared with the appropriate teams to ensure greater clarity and consistency. We appreciate you bringing this to our attention and will review the process to help prevent similar situations in the future.
Thank you again for sharing your experience. We hope to have the opportunity to provide a smoother and more transparent service in the future.
Kind regards,
U‑Save International
friendly staff
26 January 2026
Unprompted review
Reply from U-Save Car & Truck Rental
Hi Nouri,
Thank you for your feedback. We’re pleased to hear that you found our staff friendly during your visit. We appreciate you taking the time to share your experience and hope to welcome you again soon.
Kind regards,
U‑Save International
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