The booking process was straightforward (including the pre check in) and the service good. The "sign up" system for getting picked up by the navette from the airport ( Whatsapp) was not clear and I ha... See more
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Review summary
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Reviews shaping this summary
The people at the Bologna location were pleasant, helpful, and patient. We had pre-booked and pre-paid, so we only had a few formalities to conclude. We were meticulous with checking out the car for p... See more
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Very good service at Southend airport only thing I didn’t like was that there was no one at the car reception desk to check the cars condition on return. It could cause a problem if when checked the... See more
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The pickup was very easy with friendly, helpful staff. Car was in excellent condition. Returning wasn't straightforward, it had to be returned to a different location from other car hire companies. I... See more
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Company details
Information provided by various external sources
U-Save Car & Truck Rental provides discount car rental prices with top-of-the-line auto rental customer service. At U-Save, we believe that cheap car rental can be accompanied by excellent service. With airport locations and convenient neighborhood locations, U-Save strives to meet all your car and truck rental needs, whether you are looking for airport car rental, an insurance replacement vehicle or a van or minivan to take on vacation. Wherever the road leads...U-Save!
Contact info
1052 Highland Colony Parkway, Suite 204, 39157, Ridgeland, MS
- 800-438-2300
- usave.com
2.7
Poor
2k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Terrible admin and systems - ruined trip
Terrible admin and systems. Unable to process a valid foreign (UAE) driving license at BHX. Completely ruined my whole trip back to the UK to see family as I only had a 24 hour layover.
13 May 2026
Unprompted review
Reply from U-Save Car & Truck Rental
Hi Josh,
Thank you for taking the time to review us.
We truly apologise for any inconvenience caused by this situation. We would like the opportunity to look into this matter and, therefore, we request that you contact us by using the form at www.greenmotion.com/contact-us. Please include a link to your review in the description box so that our team can locate your complaint.
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.
Avoid
Avoid. They charge a hidden seniors fee (when you show to get vehicle), which is dressed up as a deposit. Plus the vehicle will be a dented wonder with a noisy droning exhaust. There are better providers.
4 March 2026
Unprompted review
Reply from U-Save Car & Truck Rental
Hi Bruce,
Thank you for sharing your feedback. We are sorry to hear that your experience did not meet expectations, and we understand your frustration regarding the additional fee you were charged at the counter.
To clarify, some locations apply an age‑related surcharge based on local policies and insurance requirements. However, this should always be communicated transparently before the rental begins, not presented in a way that feels unexpected or misleading. We regret that this was not your impression during your visit.
A security deposit may also be required regardless of age, but this must be clearly explained so customers understand the difference between a refundable deposit and any non‑refundable fees. You should never feel that information is being hidden or presented at the last minute.
We would like to review your booking in detail to clarify exactly what was charged and why. If you are willing, please contact our International Customer Service team through www.usave.com/contact or by emailing ics@cs.usave.com. Once we receive your booking details, we will be able to investigate the matter fully with the local office.
Kind regards,
U‑Save International
Be Careful They Try to Take Extra Money at Pickup
Title: Hidden Charges and Terrible Service
U Save tried to charge me an extra 350+ EUR at pickup, claiming I needed a physical credit card.
This requirement was not made clear during booking. It felt like they were looking for an excuse to demand more money at the last moment.
On the same day, I rented directly from Sixt without any problems or extra demands and received excellent service.
Very disappointed with both U Save and Booking.com for allowing such practices.
8 May 2026
Unprompted review
Reply from U-Save Car & Truck Rental
Hi Rustam,
Thank you for taking the time to share your experience. We are very sorry to hear how frustrating the pickup process was for you, especially when you were presented with additional charges you were not expecting. We understand how disappointing it is to arrive with a confirmed reservation and feel that requirements were not clearly communicated in advance.
To clarify, a physical credit card in the main driver’s name is required at all locations to secure the mandatory security deposit. This is a standard industry requirement and is separate from the payment made during booking. However, this policy should always be clearly stated before arrival, and we regret that this was not your impression during your experience.
We are also sorry to hear about the interaction you described at the counter. Customers should never feel pressured or left without clear options, and we regret that you felt the service did not meet expectations. Your feedback regarding the comparison with other providers is important, and we will share it with the local management team for review.
If you would like us to look into your booking in detail and clarify exactly what happened, we invite you to contact our International Customer Service team through www.usave.com/contact or by emailing ics@cs.usave.com. Once we receive your booking information, we will be able to investigate the matter fully with the location involved.
Kind regards,
U‑Save International
U SAVE AND BOOKING.com scammers
I wish I didn’t have to give them 1 star, absolutely awful, SCAM COMPANY! Be warned! Also booking.com, they review this scam company highly and will not support us, I booked a hire car through booking.com, it never arrived, they ignored every phone call, I spoke to a local business person at pick up point, he said “this happens everyday!” Do not use! And booking.com I’m taking it further you dirty awful scammers!
12 May 2026
Unprompted review
Reply from U-Save Car & Truck Rental
Hi Rick,
Thank you for taking the time to share your experience. We are very sorry to hear that the vehicle you booked did not arrive and that you were unable to reach the local team by phone. We understand how upsetting and stressful it is to be left without a car, especially when you have a confirmed reservation and are relying on the service.
A confirmed booking should always be honoured or, if an issue arises, the customer should be contacted promptly with clear alternatives. You should never feel ignored or left without support, and we regret that this was your impression during your visit. We also take seriously any feedback regarding how our partners communicate with customers at the pickup point.
We would like to review your case in detail to understand what happened and to address the concerns you raised. To ensure your message reaches the correct support team, we kindly ask you to contact our International Customer Service department through www.usave.com/contact or by emailing ics@cs.usave.com. Once we receive your booking information, we will be able to investigate the matter fully with the local office.
Thank you again for bringing this to our attention. We appreciate the opportunity to look into the situation and assist you further.
Kind regards,
U‑Save International
Do not use this scam company at all…
Do not use this scam company at any cost near London Heathrow airport! They shouldn’t even get one star. We’ve rented cars many times and never had issues until now — by far the worst experience we’ve ever had.
The area they’re located in looked dodgy and run down, and the company was not transparent at all. They demanded proof of $35,000 liability coverage with a PIN number, yet offered no help or proper explanation and clearly did not care.
In the end we went with Hertz instead and had absolutely no issues. We were not prepared to deal with what felt like a dishonest and unprofessional company that should not be in business.
11 May 2026
Unprompted review
Reply from U-Save Car & Truck Rental
Hi Sophia,
Thank you for sharing your experience. We are very sorry to hear how disappointing and stressful your visit to our Heathrow location was. Arriving with a confirmed reservation and feeling that the requirements were unclear or not properly explained is understandably frustrating, and we regret that this was your impression.
Regarding the liability coverage, some locations require proof of a specific level of third‑party liability insurance when customers choose to use their own coverage instead of the protection offered at the counter. However, this requirement must always be communicated clearly, and the team should provide guidance on how to supply the necessary documentation. You should never feel dismissed or unsupported, and we regret that the interaction you described did not reflect the level of professionalism we expect from our staff.
We also take seriously your feedback about the condition of the surrounding area and the overall experience at pickup. Customers should feel confident, informed, and treated with respect at every stage of the rental process.
We would like to review your booking in detail and address the concerns you raised. If you are willing, please contact our International Customer Service team through www.usave.com/contact or by emailing ics@cs.usave.com. Once we receive your booking information, we will be able to investigate the matter fully with the local office.
Kind regards,
U‑Save International
Ended up in court!
I rented a vehicle last august from the U-save rental car company in tampa florida. they charged my credit card $2k for a deposit.
I didn't think much of it since they said they would return it in 10 business days. Well, when I was doing my taxes I realized they never returned my deposit.
So I contacted the local company and they gave me the run around. I went online and learned that it was a franchise and if we wanted the franchise contact information we had to contact corporate.
So I sent corporate a certified letter which was ignored.
I'm used to companies playing games so I didn't hesitate to take them to court. I filed a small claims case and had them served.
THEN I received a call back but don't get your hopes up just yet. I spoke with the gentleman on the call and he was super apologetic and stated that although this was a franchise issue corporate would step in and do the right thing.
I was like great! He sent a certified package overnight with the check and as a condition of accepting the check I was supposed to dismiss the case with prejudice so they couldn't face any additional action related to this case.
I was born in the morning but it wasn't yesterday morning so when they sent me the check I waited for the check to clear before dismissing the case. Low and behold, just like I figured, the check was cancelled on their end.
I didn't really care since the case was moving forward so I contacted the representative, told him what happened and he seemed surprised. I was like whatever and he offered to send an ACH to which I agreed skeptically.
The next week was our court date to which I showed up and nobody from their end did so I won a default judgement. The representative contacted me later that day to ask if I had received the wire and low and behold I did.
So I dismissed the case with prejudice but I will never rent from them again! Hopefully this helps anyone else dealing with the nonsense of them not returning your deposit.
Don't give up on getting your money back...TAKE THEM TO COURT!
24 August 2025
Unprompted review
Reply from U-Save Car & Truck Rental
Hi Jay,
Thank you for taking the time to share your experience. We are very sorry to hear about the difficulties you faced regarding your deposit and the amount of effort required to resolve the issue. No customer should have to go through such a long and stressful process to receive a refund that should have been handled promptly and transparently.
A security deposit must always be returned once the vehicle is inspected and the rental is closed, and we regret that this did not happen in your case. We also understand how concerning it is to feel that your attempts to contact the local office or corporate support were not acknowledged. This is not the level of communication or professionalism we expect from any of our locations or franchise partners.
We take seriously the concerns you raised about the handling of your refund, the communication you received, and the steps you felt forced to take to resolve the matter. Your feedback will be reviewed internally so we can address the issues with the franchise involved and ensure that similar situations are prevented in the future.
If you have any remaining questions or would like us to review any part of your case further, please feel free to contact our International Customer Service team through www.usave.com/contact or by emailing ics@cs.usave.com. We appreciate you bringing this to our attention and are committed to improving the experience for all customers.
Kind regards,
U‑Save International
Only giving one star because 0 was not…
Only giving one star because 0 was not an option. Worst experience trying to rent a car in my 25 years of rental experience. Do not come here. Lots of extra hidden charges. Save yourself time and money. So glad I had not pre-paid this shitty company.
7 May 2026
Unprompted review
Reply from U-Save Car & Truck Rental
Hi JJ,
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet expectations, and we understand how frustrating it is to feel confronted with unexpected charges at the counter.
All fees and requirements should always be explained clearly and transparently before the rental begins, so customers can make an informed decision without surprises. We regret that this was not your impression during your visit.
We would like to review your booking in detail to clarify what happened and address any concerns regarding the charges you were shown. To ensure your case reaches the correct support team, please contact us through the form at www.usave.com/contact or email us directly at ics@cs.usave.com. Once we receive your information, we will be able to investigate and provide a full explanation.
Kind regards,
U‑Save International
No support regarding breakdown cover. What are they trying to hide?
Booking made with U-Save, Gatwick. I had a couple of queries regarding the ambiguous breakdown cover information in the confirmation and sent them an email. Received a standard reply, which said they would get back to me, but I never heard anything. I followed up with three further emails over the next month. Nothing still. I don’t know what they are trying to hide, but their lack of response doesn’t instill confidence. I did try calling the branch a few times as well, but no one answered the phone. Consequently, I’ve cancelled the reservation and re-booked with another supplier.
7 May 2026
Unprompted review
Reply from U-Save Car & Truck Rental
Hi SB,
Thank you for sharing your experience. We are sorry to hear that you did not receive the clarification you needed regarding the breakdown cover, and we understand how disappointing it is when follow‑up emails or calls go unanswered. You should always be able to rely on clear information before your rental begins.
Breakdown assistance is included at all locations, but the exact coverage and procedures should be explained promptly when a customer requests details. We regret that this did not happen in your case.
To ensure your message reaches the correct support team, we kindly ask that you contact us through the dedicated form at www.usave.com/contact. You can also email us directly at ics@cs.usave.com. Both channels allow us to review your booking and provide accurate information, even if you have already cancelled.
We appreciate you bringing this to our attention and will be happy to assist you further once we receive your details through one of the channels above.
Kind regards,
U‑Save International
I never received my deposit of 150 euro
I never received my deposit of 150 euro
I was told that it would take a couple of bank days to get the deposit back
It has now been a month and nothing has happend
I called them and they said to write to them on whatsapp. They didnt answer for 3 days. And when they did they just said wait longer.
My bank cant see the transfer and Usave refuse to contact theirs to see if the transfer went through
Never use this company its a scam
5 April 2026
Unprompted review
Reply from U-Save Car & Truck Rental
Hi Asbjorn,
Thank you for sharing your experience. We are very sorry to hear about the delay in receiving your €150 deposit and the difficulty you’ve had getting clear updates. Waiting this long without a proper explanation is understandably frustrating, and this is not the level of service we aim to provide.
A deposit refund should normally be released within the expected banking timeframe, and if this has not happened, the situation needs to be reviewed properly. Your bank should be able to confirm whether the original authorisation was released, but the local office should also provide clear information rather than asking you to “wait longer” without checking the status.
To ensure your case is handled correctly, we kindly ask that you contact our International Customer Service team using the form at www.usave.com/contact, where your message is sent directly to the appropriate department. If you prefer, you can also email us at ics@cs.usave.com, and our team will be happy to look into the refund with you.
We appreciate you bringing this to our attention, and we will do our best to assist you once we receive your details through one of the channels above.
Kind regards,
U‑Save International
I would have put zero if I could!!
I would have put zero if I could. DO NOT USE THIS COMPANY!!
On return of our vehicle we were told everything was fine, sign a blank screen, only to find out later that I was being charged for the fuel tank not being full. We only travelled a short distance over the rental and filled the car up 1 mile from the drop off at a cost of half the amount that was charged. On challenging the cost I was issued with a picture of the dashboard. While hard to tell, the image must have been doctored and in my mind the company have committed fraud in charging me for this.
In addition, the car provided was lower category than booked, was pretty old and with low functionality. The staff also took ages to get through the queue as they were trying to sell upgrades, etc.
Not a company I have dealt with before and one that I am not likely to deal with ever again. Would rather walk!!
3 May 2026
Unprompted review
Reply from U-Save Car & Truck Rental
Hi,
Thank you for taking the time to share your experience. We are genuinely sorry to hear how disappointing your rental turned out to be, and we understand how frustrating it must have felt to receive an unexpected fuel charge after being told everything was fine at drop‑off.
Fuel‑level assessments must always be based on clear documentation, and customers should never feel uncertain about what they are signing. We take your comment about the blank screen very seriously, as transparency during the return process is essential. We also understand your concern regarding the dashboard photo. All evidence used to support a charge must be accurate, time‑stamped, and unaltered. We will be reviewing this with the local team to ensure procedures were followed correctly.
We are also sorry to hear that the vehicle you received did not match the category you booked and that the pickup process felt slow or focused on upselling. This is not the experience we want for our customers, and your feedback has been shared with the location’s management for immediate review.
We would appreciate the opportunity to look into your rental in detail, including the fuel documentation and the vehicle category provided, so we can address this properly. Please contact us directly using the form at www.usave.com/contact, and our support team will be happy to assist you further.
Kind regards,
U‑Save International
Worst car rental experience.
Worst car rental experience.
I rented a van for my family, including my 1-year-old nephew, and we had to wait more than an hour for the shuttle from the airport to the rental location.
Even though I already had personal insurance and purchased additional coverage when booking, I was forced to buy a third insurance at the counter. On top of that, I was charged a $200 security deposit that was never returned, despite returning the van in excellent condition.
After multiple claims, I was told to dispute the charge with my credit card company because they could not process the refund themselves.
30 January 2026
Unprompted review
Reply from U-Save Car & Truck Rental
Hi Luz,
Thank you for taking the time to share your experience. We are truly sorry to hear how difficult and frustrating your rental turned out to be, especially when travelling with family. Long shuttle waits, unexpected insurance requirements, and issues with deposit refunds are not the experience we want for any customer.
Regarding the insurance, each location must follow its local policies and legal requirements, but these should always be communicated clearly and transparently. Customers should never feel pressured or confused about coverage options, and we regret that this was your experience at the counter.
We are also very concerned to hear that your $200 security deposit was not returned. While processing times can vary depending on the issuing bank, you should never be left without support or told that the refund cannot be processed. This is not acceptable, and we appreciate you bringing it to our attention.
Your feedback about the shuttle delay has also been shared with the local management team. Reliable transportation between the airport and the rental office is essential, and we are reviewing this to ensure improvements are made.
We would like the opportunity to investigate your rental in detail and assist with the unresolved deposit issue. Please contact us directly using the form at www.usave.com/contact, and our support team will be happy to help.
Kind regards,
U‑Save International
Avoid U-SAVE You Won’t Save
Avoid U-SAVE – You Won’t Save
I was drawn in by what seemed like a great deal with U-SAVE, but it ended up costing me nearly three times more than expected.
I initially paid €100 online for the car rental with U-SAVE, which was significantly cheaper than other companies, However, when I arrived, they refused to accept my independent car hire insurance, even though I use it worldwide, Instead, they presented me with several intimidating options: a €3,000 deposit plus €150 for fuel, or reduced deposits of €900 or €450, all with additional fuel charges.
Alternatively, they pushed their own “full insurance” option, promising no checks on return, along with a €50 fuel charge refundable if the car is returned full. Faced with these high deposit demands and pressure tactics, I felt forced to accept their insurance option.
To make matters worse, their office is about 15 minutes far from the airport in a very isolated area, with no transport links, there’s no easy way to get a taxi, as the site is off the main road, you may end up dragging your luggage for around 15 minutes just to reach a place where you can try to find one if you ever thought about rejecting their offer.
In the end, I paid an additional €230, bringing the total cost to almost three times the original booking price, more than I would have paid with well-known rental companies.
My advice, avoid being tempted by low upfront prices from smaller companies like U-SAVE. It’s often better to go with established providers that are transparent, respect their customers, and cares about their reputation.
29 April 2026
Unprompted review
Reply from U-Save Car & Truck Rental
Hi Charles,
Thank you for taking the time to share your experience. We are genuinely sorry to hear that your rental did not meet expectations, and we understand how frustrating it must have been to feel pressured and faced with unexpected costs.
Your feedback about the insurance and deposit options is important. While each location must follow its own policies and local regulations, these requirements should always be communicated clearly and transparently. Customers should never feel intimidated or forced into choosing an option they did not plan for. We regret that this was your experience.
We also understand your concern about the location of the office and the difficulty of returning to the airport if you wished to decline the rental. Accessibility and customer comfort are essential, and we will be reviewing this with the local management team to ensure that shuttle services and customer support are handled more effectively.
Regarding the final cost, we recognise how disappointing it is when the total amount ends up significantly higher than the initial online booking. We aim to ensure that all additional charges, deposits, and insurance requirements are visible and explained before the rental begins, and your feedback highlights an area where improvement is needed.
We would appreciate the opportunity to review your rental in detail and address any unresolved concerns. Please contact us directly using the form at www.usave.com/contact, and our support team will be happy to assist you further.
Kind regards,
U‑Save International
Booked a car hire through Bedsonline…
Booked a car hire through Bedsonline and My client is still waiting at the airport for an hour!! Their number is not reachable. Bedsonline called them an hour ago and they said they were stuck in traffic.
4 May 2026
Unprompted review
Reply from U-Save Car & Truck Rental
Hi Lisa,
Thank you for bringing this to our attention. We are very sorry to hear that your client has been waiting so long at the airport, and we understand how stressful and inconvenient this situation is for both of you.
Delays can sometimes occur due to traffic or operational issues, but the team should always remain reachable and provide clear updates. We regret that this was not the case here.
To ensure your client receives immediate assistance, please contact us directly through the form at www.usave.com/contact, where your message is sent straight to our support team.
We appreciate you raising this with us and will do everything we can to help resolve the situation as quickly as possible.
Kind regards,
U‑Save International
They seem to be very responsive
They seem to be very responsive. It's just that the truth is far away. They gave me an immediate answer here on trustpilot. It's just that I can't apply for a complaint on their website. They don't have anything like that. I tried to write to them by email. But no one answers. They took my money and that's it. As I said in the other post, stay away from them, they're thieves and gypsies.
24 April 2026
Unprompted review
Reply from U-Save Car & Truck Rental
Hi Valerian,
Thank you for sharing your feedback. We are sorry to hear that you have had difficulty reaching us, and we understand how frustrating that must feel.
We want to reassure you that there are official ways to submit a complaint or request assistance. You can contact us directly through the dedicated form at www.usave.com/contact, where your message is sent to the correct support team for review. If you prefer, you can also email us at ics@cs.usave.com, and our team will be happy to assist you.
We appreciate your comment about responsiveness on Trustpilot, but we also want to ensure you receive proper support through our official channels so we can look into your case in detail.
Please reach out using one of the options above, and we will gladly help you further.
Kind regards,
U‑Save International
Extreme scam
Extreme scam. BE AWARE! They don't accept cash or debit card, only CREDIT CARD for deposit. If you don't have, you have to pay the full insurance yet again (190eurs for a small car for 5 days- was more than the rent itself), it doesn't matter that I paid already 'full insurance' on booking.com. The guy was polite, but seemd very experienced in performing such scams. DON'T GO THERE!! NEVER AGAIN!!!
24 April 2026
Unprompted review
Reply from U-Save Car & Truck Rental
Hi Zador,
Thank you for taking the time to share your experience. We are sorry to hear how frustrating the rental process felt, especially regarding the payment and insurance requirements.
Some locations do require a credit card in the main driver’s name for the security deposit, as this is part of their standard policy and is also stated in the Terms & Conditions during booking. However, these requirements should always be communicated clearly and respectfully at the counter so customers understand their options without feeling pressured. We regret that this was not your experience.
We also understand your concern about having already purchased insurance through Booking.com. Third‑party insurance products are not accepted as a substitute for the mandatory deposit. Even so, our teams are expected to explain this transparently and professionally.
Your feedback about the interaction with the staff member has been shared with the local management team. Every customer should feel supported and treated fairly, regardless of the insurance or payment method they choose.
We would appreciate the opportunity to review your rental in detail and address any unresolved concerns. Please contact us directly using the form at www.usave.com/contact, and our support team will be happy to assist you further.
Kind regards,
U‑Save International
I hope you read this before booking…
I hope you read this before booking U-Save at any locations. I promise it’s worth paying a little bit more at other car rental places than dealing with those people.
I only remembered to do this review because they JUST sent me my $500 deposit back 2 MONTHS LATER. (They tell you you get it after returning the car)
First, the rental place is pretty far away from the airport. Took an hour waiting for a shuttle, going thru stops and finally getting to the rental place.
From there, you have to do a video chat with their agent that barely speaks English. What you pay for online is NOT the final price. The agent will try to add an extra $100+ for collision and liability insurance. They won’t tell you that you can actually use your existing collision insurance. Even then I was still forced to pay liability insurance.
The car I received was fine. They did not do a pre inspection with me. Make sure to ask for this so they don’t try to add existing damages/flaws on the car on to you. I made sure to take a video of the car when I returned it.
Lastly, my return flight was delayed due to the weather. So I told them that I need to update my drop off time to later in the day. Called them explaining my situation. You would think they would sympathize with your situation. They tried to charge me a full day worth of rental. It was around $100 to rent it for 3 days, but they wanted to charge an extra $200+ for adjusting my drop off time by a couple hours.. They couldn’t get a single extra dollar more from me because I refused to pay more than what was agreed upon on the contract.
Avoid this place at all cost.
4 March 2026
Unprompted review
Reply from U-Save Car & Truck Rental
Hi John,
Thank you for taking the time to share your experience. We’re genuinely sorry to hear that your rental did not meet expectations, and we understand how frustrating these issues must have felt.
Your feedback about the shuttle wait, the video‑chat process, and the clarity of insurance options is important to us. While insurance requirements and coverage rules vary by location and by state law, customers should always feel fully informed and supported throughout the process. We will be reviewing this with the local team to ensure communication is clearer and more transparent.
We’re also sorry for the delay in the return of your deposit. Although processing times can vary depending on the customer’s bank, two months is far longer than it should be, and we appreciate you bringing this to our attention.
Regarding the adjustment of your return time, rental extensions are typically charged according to the location’s walk-in rates. That said, we expect our teams to handle unexpected travel disruptions with understanding and professionalism. We regret that this was not your experience.
We appreciate your comments about the vehicle itself, and we agree that a proper pre‑inspection is an essential part of a smooth rental. Your reminder to document the vehicle condition is a good one, and we will reinforce this step with the team.
We would really like the opportunity to look into your rental in more detail and address any unresolved concerns. Please reach out to us directly using the form at www.usave.com/contact, and our support team will be happy to assist you further.
Kind regards,
U‑Save International
Wonderful experience
From the day we called to reserve a vehicle for our trip, to the day we picked up and returned our service was wonderful. The car was great on gas mileage and so nice. April and Bri made everything go smoothly. Definitely will use them again.
6 March 2026
Unprompted review
Reply from U-Save Car & Truck Rental
Hi Shanda Gibson,
Thank you for your five-star review.
We are thrilled that everything went smoothly with your rental with Green Motion and that you wish to rent with us again.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
If in doubt, avoid. If not in doubt, also avoid 😆
My worst rental experience in 1,000+ rentals and, to quote Jeremy Clarkson, a great illustration of the fact that some things are cheap for a reason, and that reason is that they’re sh*t…
To start off the rental voucher wrongly indicated their location, and the number on the voucher (which I tried calling to figure out where to find them) was dead. And it was downhill from there… 😆
The rental staff and manager did all they could (ultimately successfully) to make sure I didn’t rent from them. They first, unnecessarily, insisted on an international driving permit (IDP), and then, when I presented one (which multiple rentals previously accepted without a problem), they pontificated on why it happens to be in a format that they don’t accept. Leaving me stranded, with no car for the two-week planned stay.
To spice things up, I happen to have a Polish mobile driving license, which they, most likely illegally, also refused to accept (insisting on a paper copy instead), making it clear that it wasn’t my ability to legally drive in Poland that was their concern, but rather that they were seeking a technicality to renege on the online booking I had…
If any additional proof of this was needed, the helpdesk of the company that issued my voucher tried to intervene, agreeing there was no reason for U-Save to ask for an IDP, and no reason to reject mine, and ultimately (once the intervention failed) logging a complaint that is now being investigated. And Budget, literally next door from U-Save, per the photo, rented me a car, and my US license worked perfectly there. Plus they confirmed that they would have accepted my Polish mobile driving license as well…
27 April 2026
Unprompted review
Reply from U-Save Car & Truck Rental
Hi Pawel,
Thank you for taking the time to share your feedback. We understand how disappointing it is when a rental cannot proceed, especially at the start of a trip, and we would like to clarify the reasons for the decision made at the counter.
Our rental conditions require customers to present documentation that meets both local legal requirements and our insurance and compliance standards. This includes:
- A valid driving licence in an approved physical format
- An International Driving Permit (IDP) when required
- Documents that comply with the recognised international conventions governing licence formats
In your case, the documents presented did not meet the required format. For that reason, our team was unable to validate the rental agreement. These requirements are not optional, and our staff cannot override them, even when a customer has rented elsewhere without issue.
Regarding the mobile driving licence, digital formats are not universally recognised or accepted across all jurisdictions. Where a physical licence is required by law or by our insurance partners, we must follow those rules without exception. This is a compliance obligation, not a discretionary choice.
We appreciate that other rental companies may apply different policies, but each provider operates under its own procedures, insurance agreements, and risk‑assessment standards. The fact that another company accepted your documents does not change the requirements that apply to our operations.
As for the voucher details, the booking and communication systems used by third‑party brokers are managed independently from our local station. When information provided by a broker is inaccurate, we encourage customers to raise this directly with the issuing company so it can be corrected.
We regret that we were unable to complete your rental; however, the decision made by our team was fully in line with the conditions of hire and the regulatory requirements that apply to our location.
Thank you for your understanding.
Kind regards,
U-Save International
Do not use this company
Do not use this company. You need to pay a £2,000 deposit, they require two bills to show your current address, a share code plus more. Just not worth the hassle and on top of that they don’t give you the correct car, not to mention your mileage allowance is capped.
23 April 2026
Unprompted review
Reply from U-Save Car & Truck Rental
Hi Laura,
Thank you for sharing your feedback. We’re sorry to hear that the rental process did not meet your expectations. We understand that requirements such as the £2,000 deposit, proof of address, and the share code can feel inconvenient, but these checks are part of the mandatory security and verification procedures that all customers must meet before a vehicle can be released.
We also regret that you did not receive the vehicle you expected and that the mileage policy was not what you anticipated. These situations can be frustrating, and we appreciate you taking the time to let us know.
If you would like us to review your booking in more detail, you are welcome to contact us through the form at www.usave.com/contact so we can look into your case further.
Kind regards,
U‑Save International
This company is a big rippoff
This company is a big rippoff. The added charges were huge. Brought a $50 rental to over $450 plus wanted $2000 in security. I showed them proof of liability insurance and said it was not enough and said they would not accept an umbrella policy that I had for 1 million dollars. All excuses to add on charge after charge. This did not even collision coverage
I refused the rental and called an uber to reach my destination. Do not use them unless you like to get ripped off
15 April 2026
Unprompted review
Reply from U-Save Car & Truck Rental
Hi Paul,
Thank you for taking the time to share your experience. We’re sorry to hear that the rental did not meet your expectations. We understand how frustrating unexpected charges can feel, especially when you arrived prepared with your own insurance documents.
Our locations must follow strict insurance requirements, and unfortunately not all policies, including certain liability or umbrella policies, meet the coverage levels required to release a vehicle. When the required coverage cannot be verified, additional insurance must be purchased at the counter. We recognise this can be disappointing, but it is part of the mandatory rental conditions.
As the rental was not completed and no payment was processed by us, we are unable to issue a refund on our side. Any prepaid amount is handled directly by the booking platform, and their cancellation policy applies. We recommend contacting them so they can review your case.
We appreciate your feedback and will continue working to make our policies clearer and the rental process smoother for all customers.
Kind regards,
U‑Save International
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