Customer service, by phone, made this otherwise crappy app great. The app itself, & the 45 minutes spent trying to make a booking, was nothing short of a disaster.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy to use app (unlock, rent & return on the fly in about 2 minutes), great value for money (way cheaper than petrol station prices) and great customer service. Looking fwd to renting again from Use4... See more
Company replied
Every time I need a trailer it is so easy and fast. And even when one time I had placed a booking and it turned out the trailer wasn't in working condition the money got paid back in full without even... See more
Company replied
Hello Thanks for beautiful service. It's really practice service and really good. It's so helpful and cheep. Your trailers are strong and clean. Bygg Max guys are very good and have good and... See more
Company replied
Company details
Written by the company
USE4FREE tilbyr en rullende handlepose i form av tilhengere som gjør det enklere å gjøre store innkjøp til hjemmeprosjektet. Siden dette er en selvbetjeningsløsning, reserverer og låser du opp tilhengeren med smarttelefonen din. Transporter varene dine trygt hjem i en av våre praktisk utformede tilhengere. Appen er nøkkelen! Med appen vår kan du reservere, hente og returnere USE4FREE-tilhengeren din i noen få enkle trinn - alt i én app! Bak USE4FREE står Brenderup, markedslederen innen tilhengere i Sverige og med mer enn 30 års erfaring innen tilhengerutleie.
Contact info
Transportvägen 7, 55650, Jönköping, Sweden
- +47 69 03 11 02
- info@use4free.no
- use4free.no
4.3
Excellent
2K reviews
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Problems opening the padlock
Problems opening the padlock. Tried many times - even with help of Bauhaus. I think it took 45-50 min to get the padlock open
29 July 2025
Reply from Use4Free
We are sorry for that. You will be contacted by our customer service staff shortly to work things out.
Very simple process to get a trailer
25 July 2025
Reply from Use4Free
Hello.
Thank you for your review and hope that you will use our services in the future.
Simple and straightforward
Easy, a few smaller damages to the trailer. Don’t forget to report when picking up.
23 July 2025
Reply from Use4Free
Hello.
Thank you for your review and have a nice day.
Reply from Use4Free
Hello.
Thank you for review and welcome back.
Reply from Use4Free
Hello.
Thank you so much for your review and have a nice day.
Reply from Use4Free
Hello.
Thank you for your review and please com again.
Return problem and solution
All work as it should until return.. the app if you arent fast enough with picturing.. it reset it self and you need to do all over again.
17 July 2025
Problem with trailer not in place at…
Problem with trailer not in place at pickup time. Had to call customer service, who fixed it.
8 July 2025
Easy and cheap trailer hire
First time I reserved the trailer, it was in use by someone else when I came to pick it up.... I cancelled and booked again an hour later. By that time it was back, and no problem.
9 July 2025
Did not find the close button when finishing
All was good until finishing after 1 hour. Didn’t find the button for finishing 🥲🥲🥲
11 July 2025
GOT a trailer to punk up but it was…
GOT a trailer to punk up but it was missi ng. Have to call in to find a new trailer.
9 July 2025
Reply from Use4Free
Hi Lasse,
Thank you for the review! We are sorry that the trailer was not in expected condition. We will make sure to take a look at that trailer.
App needs improvement
A great idea, but.......Had to try several times to start and end the booking from the App. Had to repeatedly upload pictures before it would acknowledge them. Improvements needed.
7 July 2025
Reply from Use4Free
Hi Joe,
Thank you for the review and feedback! We strive to make the process as easy and good as possible and will forward your feedback to our IT-team so they can look in to this issue.
Thank you!
I had to pay
I had to pay , when it Said first 3 hours free , and i only used it for 30 min , 118 norwegian kroner . So where is my refund?
5 July 2025
Reply from Use4Free
Hi Henrik,
I looked at your booking and you have paid for insurance and booking fee. You get 3 hours free rent when you book at the location and the same time. We take a reservation fee if you book for a later time and not on the spot.
Hope you understand.
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