Amazing user interface
Amazing user interface. Highly recommend!""Perfect execution, worth every penny.""Love this app. Smooth and bug-free."
20 June 2025
Unprompted review
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Company details
Written by the company
UserPeek is a comprehensive remote user testing platform tailored to help businesses optimize their digital experiences by uncovering valuable insights from real users. It facilitates understanding of user behavior through video feedback, capturing how users interact with websites, apps, or prototypes in natural environments. The platform simplifies the process with a quick setup, allowing users to define tasks and choose participants from a diverse, global panel based on demographic criteria such as age, region, and interests. Its compatibility with multiple devices ensures a wide range of testing scenarios, making it suitable for various digital products. Key features include full video recordings with audio commentary, enabling teams to hear users' thoughts and reactions as they navigate through tasks. Automated speech-to-text transcription saves time by eliminating manual documentation, while smart tagging and annotations streamline the analysis of user feedback, making it easy to identify usability issues and key insights. Highlight reels can be created to showcase significant moments from user tests, enhancing presentations and making findings more accessible to stakeholders. UserPeek supports an iterative approach to product development by seamlessly integrating user testing within agile workflows, allowing teams to continuously gather feedback and make data-driven improvements. The platform’s versatility extends to various use cases, including UX design validation, product management, marketing campaign testing, and user research, making it an invaluable tool for professionals seeking to enhance user experience. Its flexibility, ease of use, and focus on delivering actionable insights make UserPeek a standout choice for companies aiming to make user testing a routine part of their development and optimization processes.
Contact info
167 Madison Avenue, Ste 205 #174, 10016, New York, United States
- info@userpeek.com
- userpeek.com
3.9
Great
6 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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No response from organisation since registration
Registered and accepted - website keeps telling me my password is wrong one day, but not the next. No tests have been allocated to me and I've contacted support with no response. Website looks to be still in the development stage and logs me out regularly.
15 May 2025
Unprompted review
Solid User Testing Tool
I've been using Userpeek for a bit now, and it's pretty solid—definitely a 4.5/5 from my UX designer perspective. Setting up tests is super straightforward, which is a huge plus. I can get a test up and running in no time, no need to mess around with any code. It's also really easy to get the exact type of users I'm looking for feedback from, which helps make sure the insights I'm getting are relevant.
Actually seeing and hearing people interact with my designs has been eye-opening. The platform records everything, so I can catch every reaction, which has been super helpful for tweaking my designs. The tagging and sorting features make it easy to keep everything organized, which saves me a ton of time when I'm going through feedback.
The one thing I think could be better is maybe having more advanced analytics. It'd be nice to dive deeper into the data sometimes. But overall, Userpeek's been a great tool in my design process.
8 February 2024
Unprompted review
Reply from UserPeek
Thank you for sharing your experience with UserPeek! We're thrilled to hear that our platform has made setting up tests and gathering relevant insights a smooth process for you. Knowing that the ability to see and hear user interactions has provided eye-opening feedback and helped you refine your designs is exactly what we aim for.
We appreciate your feedback regarding the analytics capabilities, and it’s something we're actively working on. Our goal is to continually improve the platform, and suggestions like yours help us prioritize features that matter most to our users.
Thanks again for your thoughtful review, and we look forward to being a part of your design process for many projects to come! If you have any further suggestions, feel free to reach out.
100% Scam
I created an account, created the trial tests and uploaded them. First time I received an error that the test was not uploaded. Second time the window was stuck at 100% uploaded without confirmation. This is obviously a gimmick to gather website tests and not pay for those who test work. So 100% scam, as obvious as possible.
25 November 2023
Unprompted review
Reply from UserPeek
We take accusations of being a "scam" very seriously, and we can confidently state that UserPeek is a legitimate platform used by many professionals. The issues you encountered with uploading tests are not due to any deceptive practices on our part.
Technical problems can occur due to various factors, including user-side issues, and do not reflect the integrity of our service. We stand by the quality and legitimacy of our platform.
I haven't received any tests for so long
I don't recommend because of that, no test no money...
1 August 2023
Unprompted review
Reply from UserPeek
We're sorry to hear about your experience and understand how frustrating it can be not to receive tests. Our goal is to match testers with relevant studies, but sometimes the demand can vary based on location, demographics, or specific project requirements.
We’re actively working on expanding our network of clients and projects to increase test opportunities for our users. In the meantime, please reach out to our support team so we can review your profile and help optimize it for more matches.
Thank you for your feedback, and we hope to improve your experience with UserPeek moving forward.
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