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US Mobile Reviews 6,856

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TrustScore 4.5 out of 5

4.7

Telecommunications service provider
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Review summary

Created with AI, based on recent reviews

Evaluating 1,698 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and patience. Many people highlight the exceptional customer service, noting quick response times and the ease of connecting with a competent human agent. The overall service is frequently described as excellent, with users appreciating the smooth user experience and efficient assistance with various issues. However, some people were dissatisfied with the customer service, mentioning slow response times in chat and agents asking repetitive questions. A few other people also felt that the service was non-existent or that agents were slow and multitasking, leading to an unpleasant experience.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, patience, and... See more

Customer service

Reviewers mention positive feedback about customer service, frequently highlighting the helpfulness,... See more

Service

Reviewers highlight positive aspects of service, with many praising the reliable cell phone service and... See more

User experience

People report positive experiences with user experience. Many customers praise the easy setup process,... See more

Response time

Users describe positive interactions with response times. Many customers highlight the quick and professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I can only speak about the transfer so far. I did it via chat, which can be kind of confusing and can make you feel like impatience is brewing and rising every second you spend looking for information... See more

Rated 5 out of 5 stars

10 days in after switching, we have had to deal with US Mobile chat support agents many times, but none due to their fault. Each and every time, in at least a dozen different chats with different supp... See more

Rated 5 out of 5 stars

Aside from great rates on phone plans, their customer service is top-notch! Friendly, knowledgeable, and patient each time I've interacted with them! I'm glad I don't have many reasons to contact th... See more

Rated 5 out of 5 stars

Great support with eSIM transfer. Extremely quick and professional help getting setup. My brother and his wife have used US Mobile for years and have perfect service coverage. Happy I finally decid... See more

Company details

  1. Telecommunications service provider

Written by the company

US Mobile is a next-generation Super Carrier built for people who expect more from wireless. We deliver the power of multiple premium networks, flexible plans that adapt to your life, and transparent pricing with zero games. From blazing-fast 5G to international roaming that just works, every feature is designed with intention and shaped by real customer feedback. No contracts. No nonsense. Just reliable connectivity, thoughtful technology, and human support that actually shows up. We build fast, listen closely, and keep raising the bar because wireless should feel empowering, not exhausting. US Mobile isn’t here to follow telecom norms, we’re here to rewrite them, with our community at the center of everything we do.

Try us FREE for 30 Days!

We want to make sure that our plans are right for you.

We believe you should try out our plans to decide if you like them, so we give you 30 Days Free to take our plans and coverage for a test drive.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

7k reviews

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Replied to 8% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Exemplary Customer Service (As Usual)!!

Aside from great rates on phone plans, their customer service is top-notch!
Friendly, knowledgeable, and patient each time I've interacted with them!
I'm glad I don't have many reasons to contact them but it's great to know that I will receive excellent customer service every time!

10 May 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience with Abdur…

I had a great experience with Abdur Rehman at US Mobile. He assisted me with adding additional data to my plan and setting up a top-off option if I go over 90% of my data usage. He was efficient, professional, knowledgeable, and made the whole process easy and stress-free. Excellent customer service and very much appreciated!

9 May 2026
Unprompted review
Rated 5 out of 5 stars

This firm has been a customer of US…

This firm has been a customer of US Mobile for more than two years, its dependability, reliability and customer service is 5-star. International roaming on DarkStar Premium is the worlds best, beating all the competition. Ahmed, the CEO is 100% hands-on and brings complete account transparency. This firm HIGHLY RECOMMENDS U.S. Mobile.

9 May 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service and value

Bilal Ahmad Khalid quickly explained my options for getting service in Mexico. He gave me all the info I needed. He communicated when there was a delay, so I wasn't left wondering. He was patient and offered to look at a screenshot of my phone, or find someone with the same phone, to help me turn roaming on. I really appreciate courteous, professional, and well-trained customer service reps! The website also gives a lot of info and is pretty easy to navigate. I really like how I don't have to pay for big expensive plans with more data than I use in our remote location.

8 May 2026
Unprompted review
Rated 2 out of 5 stars

The cell service seems good but deals are not for you

The cell service seems to match expect service with each individual network. It would be nice to know which one works best where, but you have to hunt for that. I think it’s ridiculous only new lines can take advantage of the discounts. Why do I have to pay extra because I’m a loyal customer. Customer service is lackluster at best.

8 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer support and smooth account transfer help

Had a very positive experience with US Mobile support today. The agent helped move my spouse’s line to her own account, preserved our numbers, updated billing correctly, and applied discounted annual renewal pricing for both lines.

They were patient throughout the whole process and answered all our questions about annual plans, network switching (Dark Star / Warp / Light Speed), autopay timing, and account setup. The process took some time because of verification and account transfer steps, but support stayed responsive and helpful the entire time.

Really appreciate the flexibility and customer service experience.

8 May 2026
Unprompted review
Rated 5 out of 5 stars

My US Mobile customer service…

My US Mobile customer service representative Shayan Farhan epitomizes all the US Mobile customer service representatives I’ve dealt with since joining US Mobile. And the level and quality of customer service I repeatedly receive is the reason why I stay with US Mobile!

8 May 2026
Unprompted review

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