US Mobile Reviews 6,855

I really like that I can get help from a live agent immediately online without having to wait. It seems much better than visiting a store to get help from an in-store agent for activation or carrier transfer.

I did a transfer from T-Mobile yesterday. At first, I was worried I might have to do the transfer myself and didn’t know if I could manage it. But when I actually tried the carrier transfer, the US Mobile customer agents guided me so well that it went smoothly and seamlessly, even easier than I expected. I was really happy about that.

Just in case, I initially set my payment plan to monthly, but after one day I switched it to an annual payment plan. Today, when I changed the payment plan, the agent helped me so well, and I really appreciated it.

Atif was very nice and patient. He helped me to setup new plan and transfer eSim to my new phone. I have been with USM for a few years now and no complaints at all.

My agent was Al Haider, very helpful and thorough. Every agent I've chatted with has always helped me resolve all my challenges, which have not been many, and always important. I'm very satisfied with US Mobile and their Chat Agents

Ali took the time to review a chat I had the other day in order to understand my request and what I had been previously told. He did a great job of getting help from another team member to resolve my issue.

Ahmed Dervaish had excellent patience with me as i fumbled through switching devices due to my lack of technical knowledge. Great communication and knowledge of the process. Wonderful customer service, and i'd recommend US Moblie to anyone and everyone.

Asad Gul was a wonderful help when switching my phone line. I will for sure recommend this service to everyone I know.

Great support with eSIM transfer. Extremely quick and professional help getting setup. My brother and his wife have used US Mobile for years and have perfect service coverage. Happy I finally decided to make the change!! Best customer service in 20 years.

There was a lot of difficulty porting a number over from Vonage to my existing line. Customer service rep Ambar Khalid was patient, understanding, and helpful.

Ahmed Dervaish is the goat, give him a raise

The US Mobile agent Ahmed Dervaish was extremely knowledgeable and fixed my crazy connection issue over chat. Excellent service

I went to another country, but only voice services worked. I spoke with Feroze via Chat, who helped me make setting changes to get text and data working as well. Thanks Feroze and USMobile!

The Rep was very patient and very helpful. I highly recommend US Mobile

Appreciated the time and patience of Shamail with helping me get set up!

Suggestion to Improve eSIM Activation Process

After a week of struggle,I finally managed to successfully activate my US Mobile eSIM. I almost went back to Verizon. Here are two critical steps that made the difference. Please consider adding them to your official instructions:

1. Turn off all previous lines first
Before activating the new eSIM, turn off all old carrier lines (especially the previous Verizon eSIM) in Settings → Cellular. Also, connect only to a strong Wi-Fi network during activation. This step greatly increases the success rate.

2. You can activate it by directly tapping the QR Code，you can directly tap/press on the QR Code in the email on your phone screen to activate it (no need to use the camera to scan).

Current Issue:
Failing to activate the eSIM multiple times is quite frustrating. I almost tried to go back to Verizon. These important details are not clearly stated in the current instructions, and some support agents also seem unaware of them.

It would be very helpful if US Mobile could highlight these key steps (especially turning off previous lines + directly tapping the QR Code + using strong Wi-Fi) in the activation guide. This would save many customers and yourselves porting from Verizon... a lot of time and stress and it will help a lot to boost your business. Now I think your network is even better than Versizon with one fifth of its cost.

Thank you and love you guys.

James2099~gmail.com

As always, US Mobile continues to deliver. I had the pleasure of chatting with customer service over a data issue. They were able to fix it promptly and even gave me some extra data at no cost.

The best MVNO out there!

Good customer support. They sent out two SIMs, ATT and Verizon, and I could pick. VG prices. I didnt experience any lag in data. The customer rep Yusra Luqman was very cheerful and quick.

i wanted to add intnl calling and they did it so fast

Unaiza Ahmad, the representative who assisted me, was excellent! She quickly understood my requirements, confirmed every detail before proceeding, and handled everything with professionalism and efficiency. It was truly a great experience.

Wish I could give more than 5 stars for this company, they are awesome and support staff is amazing too, they Neha Shariff is a great support representative