I had no problem changing my passport number and my TSA number but have tried and tried to change my global entry number. I went to their site and I just keep getting the same answer. Your passport an... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had a great experience with U.S. Passport Services. The entire process was easy, efficient, and timely. I was pleasantly surprised by how quickly everything was handled, and I received my passport a... See more
Company replied
Filling out the form online was helpful. The step by step instructions for what to gather and how to send materials were helpful, too. It always makes me nervous to give up my passport while wai... See more
Company replied
Once I figured out I could do it online it was pretty easy to fill out the form. Removing the background from the photo was challenging but that's a computer/technical knowledge issue.
Company replied
4.4
Excellent
484 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 1 month
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Misleading presentation and only partial refund offered
I found USPassportandVisa.org after searching Google for “US passports.” The site appeared first in the results, and the way the process was presented led me to believe I was paying for passport processing.
The $150 fee was not clearly presented until the very end, after I had already completed the application. The payment page also included several passport-related add-ons, which reinforced my impression that I was paying toward the actual passport process.
After paying, I learned that the company is a private form-preparation service and that I still have to submit the passport application myself at an official acceptance facility and separately pay the government passport fees. The official passport forms are available free from the U.S. Department of State.
I requested a full refund. The company first offered 25%, then increased the offer to 50%, but refused a full refund.
I felt misled by the overall presentation of the service and strongly recommend that anyone considering this site carefully understand exactly what they are paying for before entering personal information or payment details.
UPDATE:Thank you for responding. This order should be readily identifiable, as I have already communicated directly with your company regarding this transaction and have received multiple partial-refund offers, including 25%, 50%, and later a higher partial refund.
My review does not state that your company claims to issue passports. My concern is that the overall presentation of the site and checkout process led me to believe I was paying for passport-related processing rather than simply paying a private company to prepare forms that are available free through the U.S. Department of State.
I am happy to provide the information necessary to verify the order privately through Trustpilot, but I will not post personal or order information publicly.
My request remains the same: a full refund of the charge.
26 August 2026
Unprompted review
Reply from Uspassportandvisa
We’re unable to locate or verify an order based on the information provided in this review. We have reached out requesting additional details so we can properly review and assist.
For clarity, we are a third-party application assistance service and are not affiliated with the government. We do not claim to issue passports. This is disclosed throughout the website prior to checkout. Our service provides guided document preparation assistance and step by step support for customers completing passport related applications, while government fees are paid separately to the issuing agency. Protecting our customers’ personal information is something we take very seriously. Information submitted through our service is handled in accordance with our privacy and security practices and is used only as necessary to provide the requested service.
We’re here to help and encourage you to respond to our outreach so we can look into this further.
Passport Assistance
c. Razel answered my questions knowledgeably. He was willing to ask his supervisor for a discount when I misunderstood that the online payment was for just processing--not for the passport. He was very helpful.
28 August 2026
Unprompted review
Reply from Uspassportandvisa
Thank you so much for your kind words! We’re delighted to hear that Razel was knowledgeable, helpful, and willing to go the extra mile to assist you. We truly appreciate your feedback and are glad we could help make your experience a positive one Christal.
Safa could not have been more helpful…
Safa could not have been more helpful or kind, it was such a pleasure speaking with her. Honestly that was not the response I was expecting when I called and I was so grateful for her knowledge and understanding.
28 August 2026
Unprompted review
Reply from Uspassportandvisa
Thank you so much for your thoughtful review Becky! We’re delighted to hear that Safa was so helpful, kind, and understanding. It’s wonderful to know that she was able to provide the knowledge and support you needed and make your experience such a positive one. Thank you for taking the time to share your experience!
They made the process extremely simple…
They made the process extremely simple and easy. I didn’t have to go anywhere, I didn’t have to stand in any lines… I am very thankful I was able to renew by mail.
It could not have been any easier and more efficient.
28 August 2026
Unprompted review
Reply from Uspassportandvisa
We’re delighted to hear that you found the process simple, easy, and efficient. We’re especially glad we could help make renewing by mail so convenient—without the hassle of traveling or waiting in lines. We truly appreciate your kind words and are grateful you chose to work with us Janny!
Reply from Uspassportandvisa
Thank you for your review Todd! We’re glad to hear you found the process efficient and straightforward. We truly appreciate your feedback and are happy we could make things easy for you!
Very easy to use
14 May 2026
Unprompted review
Reply from Uspassportandvisa
Thank you for your feedback! We’re glad to hear you found the process very easy to use. We truly appreciate you taking the time to share your experience!
This is a scam
This is a scam. They pretend to be the legitimate passport agency for the US government and take extra money from people to complete paperwork that you can do yourself for free. Beware!!! I am reporting them if they don’t refund my money.
27 August 2026
Unprompted review
Reply from Uspassportandvisa
Thank you for your feedback. We made every effort to review your concerns, but we were unable to locate an order with the information provided. We also requested additional details to investigate your experience, but unfortunately we did not receive a response.
We would like the opportunity to review your case and provide clarification. Please reach out to our support team at your earliest convenience so we can assist you further.
Easier than I thought
The online application was mostly self explanatory . There were minor misunderstandings but nothing that prevented me from completing it. Making the appoint was very quick. To be honest, I made it more challenging than it needed to be ( user error ). I call it the ID10T error.
1 August 2026
Unprompted review
Reply from Uspassportandvisa
Thank you for sharing your experience Steve! We’re glad to hear that the our instruction was straightforward and that you were able to complete the process without any major issues. It’s great to know that scheduling your appointment was quick and easy as well. We truly appreciate your feedback and are happy we could help make the process manageable.
So fast and could not have been easier
So fast and could not have been easier, thank you so much!
14 August 2026
Unprompted review
Reply from Uspassportandvisa
Thank you so much for your feedback Taylor! We’re thrilled to hear that the process was fast and simple. We truly appreciate your trust and are so happy we could make your experience a smooth one. Thank you for choosing us!
I expected it to take much longer than…
I expected it to take much longer than it did, I sent it the application and photo and had my passport on a couple of weeks. They did an excellent job
13 December 2025
Unprompted review
Reply from Uspassportandvisa
We’re delighted to hear that the process was faster than you expected and that you received your passport within just a couple of weeks. It’s great to know that our team did an excellent job and made the experience smooth and efficient. We truly appreciate your trust and kind words Don!
Reply from Uspassportandvisa
We’re so glad to hear that you found the process easy, quick, and helpful. We truly appreciate your feedback and are happy we could make your experience a smooth one Janet!
Very quick response time and easy to…
Very quick response time and easy to communicate with
26 August 2026
Unprompted review
Reply from Uspassportandvisa
We’re delighted to hear that you experienced quick response times and found our team easy to communicate with Brandi. Providing prompt and helpful support is important to us. We truly appreciate your feedback!
It was no problem getting my new…
It was no problem getting my new pasport and service was fairly prompt.
25 August 2026
Unprompted review
Reply from Uspassportandvisa
Thank you for your feedback Robert! We’re glad to hear that getting your new passport was easy and that you found our service prompt. We truly appreciate you taking the time to share your experience and are happy we could make the process convenient for you!
Quick and Painless Process!
I kept putting this off because I remember how clunky the process of renewing a passport used to be. Not anymore!
My passport was going to expire in June 2027, but I needed to get a new one before my upcoming trip due to the fact that you can't travel with it if it's less than 6 months out before expiration.
The forms and instructions were very straightforward. I also loved the amount of communication and updates I got via email and text informing me of where my application was in the process.
I asked for expedited delivery, even though I knew it would cost extra, it wasn't terrible. They said I would get it within 4 weeks, and I want to say it was more like 2.5 weeks. Very speedy!
Now I got my new passport ready for my upcoming cruise in February and I don't have to worry about it again for another 10 years!
27 June 2026
Unprompted review
Reply from Uspassportandvisa
Thank you so much for sharing your detailed experience Laura! We’re thrilled to hear that the process was much easier than you remembered and that our straightforward instructions and regular email and text updates helped make everything feel smooth and stress-free.
It’s wonderful to hear that your expedited passport arrived even sooner than expected and that you’re now all set for your upcoming cruise! We truly appreciate your trust and kind words, and we wish you a fantastic trip!
Everything went smooth as silk
Everything went smooth as silk. We were kept informed throughout the process.
25 August 2026
Unprompted review
Reply from Uspassportandvisa
We’re delighted to hear that everything went smoothly and that you felt well informed throughout the process. Keeping our customers updated every step of the way is important to us. We truly appreciate your trust and kind words Doug!
This is a fraudulent practice do NOT…
This is a fraudulent practice do NOT pay these people. They replied because I demanded a refund. I did have an order and realized and reported them. So they will say anything to cover their asses. You literally are paying them to fill a form out you can fill out FOR FREE at thr post officd
20 August 2026
Unprompted review
Reply from Uspassportandvisa
Thank you for your feedback, Jenny.
We have not been able to locate any order in our system under the name provided. We have also requested additional information to review your concerns, but have not yet received a response.
Without this information, we are unable to verify or investigate your claims. Please reach out to our support team with the requested details so we can properly review and assist you further.
Getting our Passports renewed was easy…
Getting our Passports renewed was easy and quick. We were surprised at the turn around time!
25 August 2026
Unprompted review
Reply from Uspassportandvisa
Thank you for your wonderful feedback Jamela! We’re so glad to hear that renewing your passports was easy and quick, and that you were pleasantly surprised by the turnaround time. We truly appreciate you working with us.
It’s incredibly easy and conveniently…
It’s incredibly easy and conveniently worth it. I applied for my new passport from the comfort of my home.
20 May 2026
Unprompted review
Reply from Uspassportandvisa
We’re delighted to hear that you found the process incredibly easy and convenient, and that you were able to complete your passport application from the comfort of your home. We truly appreciate your trust and are happy we could make the experience so convenient for you Rodel!
The Department of State photo tool…
The Department of State photo tool wasted a lot of time because it would not access photos from my camera roll and would default to Google photos.
16 August 2026
Unprompted review
Reply from Uspassportandvisa
Thank you for sharing your feedback. We’re sorry to hear that you experienced difficulties with the Department of State’s photo tool.
We would like to clarify that we have no involvement with, affiliation with, or control over the Department of State’s photo tool. The issue you experienced with accessing photos from your camera roll is related to their website or tool and is outside of our service.
As a third-party application assistance service, we provide guidance and support with the application process. We kindly ask that your review accurately reflect your actual experience with the services provided by our company, rather than functionality or issues associated with a government website or tool that we do not operate or control.
Our team previously reached out to address your concerns and provide additional assistance, but we have not yet received a response. Please feel free to respond to us as we are always happy to assist with any questions or concerns regarding the services we provide.
Great help in what i need.
24 August 2026
Unprompted review
Reply from Uspassportandvisa
Thank you for your kind review Saylin! We’re glad we could provide the help you needed and make the process easier for you. We truly appreciate your feedback and are happy to have assisted you!
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