USSelfStorage.com Reviews 

754
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Rated 1 out of 5 stars

Worst experience possible. Paid for a unit in Atlanta (Roswell Road at I-285) online. I went to the facility the gate code provided by text did not work. Fortunately another customer let me though... See more

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Rated 5 out of 5 stars

Reserving online was very simple followed by a quick call from Lisa to schedule in person showing and setting up. Lisa did excellent job telling me all about how everything works and showing me around... See more

Rated 5 out of 5 stars

We are very happy with the efficiency and professionalism of the staff, specially their thoughtfulness (Like cutting the package of our new lock in case we did not have a scissor). The facility is imm... See more

Rated 5 out of 5 stars

Jose and Simon were awesome and made me feel at ease today during a very stressful move. I wasn’t anticipating needed a storage space but I’m glad I chose this one because of the service I received. I... See more

4.1

Great

TrustScore 4 out of 5

754 reviews

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4.1

All reviews

(754)

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy transaction on requesting a…

Easy transaction on requesting a storage unit on-line !! Great customer service at storage location . Communication on all issues explained in easy terms . Very friendly staff and a pleasure to deal with !! very glad to do business with !!

17 April 2019
Unprompted review
Rated 5 out of 5 stars

Jose and Simon were awesome and made me…

Jose and Simon were awesome and made me feel at ease today during a very stressful move. I wasn’t anticipating needed a storage space but I’m glad I chose this one because of the service I received. I even came towards the end of their shifts and they were more than willing to show me the ropes as this is my first storage rental ever. Would highly recommend so far!!

16 April 2019
Unprompted review
Rated 1 out of 5 stars

False advertising. Unreliable

What they advertised is not what they offered when we got there and when we tried to get them to give us what we reserved for the price we were quoted they wouldn't. False advertising and very uncooperative people. Don't go there.

13 April 2019
Unprompted review
Rated 5 out of 5 stars

Couldn’t be more simpler

Reserving online was very simple followed by a quick call from Lisa to schedule in person showing and setting up. Lisa did excellent job telling me all about how everything works and showing me around. I was left to confidently make decision in renting storage space. I left the place feeling great about using them for storage needs and feel safe having my stuff there. I strongly recommend Extra Space

9 April 2019
Unprompted review
Rated 5 out of 5 stars

Extra Space Storage Midlothian

Extra Space Storage Midlothian

I have an awesome experience with Kiki and Roneisha! They were helpful and patient. They answered all my questions and were able to make me comfortable with the process.

7 April 2019
Unprompted review
Rated 5 out of 5 stars

Extra Space Storage Midlothian

I have an awesome experience with Kiki and Roneisha! They were helpful and patient. They answered all my questions and were able to make me comfortable with the process.

7 April 2019
Unprompted review
Rated 2 out of 5 stars

Bait and Switch!!!

I am extremely disappointed. I went online to Champion Storage webpage, selected a 5x8x8 climate control storage unit. I reserved this unit for 55.00 per month. When Champion Storage sent me an email regarding the unit, they switched the price to 69.00 per month. I have copies of the confirmed price per month. This is a poor way to start a business relationship. It will be extremely difficult to trust them going forward.

6 April 2019
Unprompted review

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