Utility DiscountReviews 

2,357
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 206 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the excellent customer service and the helpful, friendly, and professional demeanor of the staff, who are dedicated to finding the best deals and explaining details clearly. Many appreciate the ease of switching services and the competitive pricing, which often results in significant savings on energy bills. The overall service is frequently described as excellent, with people feeling well looked after and satisfied with the quick and efficient processes. However, some customers mentioned issues with receiving unwanted SIM cards or experiencing difficulties with other companies, which sometimes led to frustration and a feeling of being in circles. A few people also reported encountering rude staff or receiving conflicting information, leading to a poor service experience.

What people talk about most

Staff

Customers had positive experiences with staff, frequently describing them as helpful, friendly, and polite.... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the excellent and professional... See more

Service

Consumers generally report positive experiences with the service, highlighting its efficiency and... See more

Price

Users describe positive interactions with price, with many reviewers highlighting that the company helps them... See more

User experience

Clients share positive opinions on user experience, frequently describing it as straightforward, easy, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service, every detail I wanted to know was explained to me! Very important I could speak to a human being and not by very slow text! Other companies rely on emails and text, slow and frustra... See more

Rated 5 out of 5 stars

These people are dedicated to finding the best possible deals for us, the bill payer. The harder they work the more money we save. And just because they find you a good deal - it doesn't mean that's... See more

Rated 5 out of 5 stars

I had a positive call with Isla who explained all the fixed tariff payments to me. Isla was friendly but professional throughout the call. I was at ease speaking with Isla which helps (me) as the per... See more

Rated 5 out of 5 stars

Friendly staff who were very helpful & gave me lots of information & answered all my questions. Unfortunately I don’t think they spelt my first name correctly. It is Rosalind. Otherwise I was very s... See more


Company details

  1. Price comparison site

Written by the company

Reviews


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(2,357)

118 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Bad attitude and rude

Had this company ring me up and the advisor was rude.
Then when I gave him my information he told me that could not be true and the information I gave was ridiculous what a poor service this organisation gives it customers.
I think this is terrible behaviour from the staff.

5 June 2026
Unprompted review
Rated 5 out of 5 stars

A brilliant site

A brilliant site
Spoke with ollie, who was extremely helpful ,and got me an amazing price with utility warehouse .
I would highly recommend this service .. well Worth giving them a call.5 stars .and so frie dly and helpful. They had me switched over very swiftly . Which takes all the hassle out of it. So glad I took the call.
Very happy.
It all

15 January 2026
Unprompted review
Rated 4 out of 5 stars

Switch over was swift

Switch over was swift. Submitting readings was more difficult than I expected. Asked for electricity readings for S/N and D. What does this mean? On economy7 I would expect a day and night rate. So I've submitted numbers but which one should go to S/N and which to D, I've no idea.
Received a SIM card, which I'll be using. Thank you

2 October 2025
Unprompted review
Rated 4 out of 5 stars

Brilliant

The person talked to me she was great and explained everything to me and that why I came to you for my elec

1 October 2025
Unprompted review
Rated 5 out of 5 stars

Honest genuine people who are not after your cash

These people are dedicated to finding the best possible deals for us, the bill payer. The harder they work the more money we save. And just because they find you a good deal - it doesn't mean that's you sorted. They constantly check for better deals and often contact me with better ones. They are not like the majority of all companies - just out to make money for themselves.

26 August 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant young lady full of energy and…

Brilliant young lady full of energy and very sweet, happy and full of information fantastic talent and lots of brilliance there I would say a lovely girl really knew her stuff really enjoyed talking with her lovely bright and brilliant ☺️

10 September 2025
Unprompted review

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