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Rated 5 out of 5 stars

High edges to protect camera and screen. Softer case so it doesn't slide around. Can add accessories. Phone fits perfectly. 10 days to get case.

Rated 1 out of 5 stars

Hi guys I ordered 2 Nautical Ghostek Samsung cases. Ordered 29 November Travking of parcel stopped 5 Dec parcel 7 business days late ... paid extra for shipping cant seem to trace parcel trhough dhl... See more

Company replied

Rated 5 out of 5 stars

I have been using UVIYO cases for years now. My current one is the Ghostek Atomic 3 case for my iPhone 7 Plus. It is very well constructed and is waterproof as well. The exterior of the case is Red, m... See more

Company replied

Rated 5 out of 5 stars

Here's my experience buying in UVIYO. I bought a SoDrop2 Headphones and i got super unlucky as i got a factory defected one which i understand happens to every other company. I quickly contacted the... See more

Company replied

Company details

  1. Electronics store

Information provided by various external sources

UVIYO is an online store for WIRELESS HEADPHONES, LUXURY PHONE CASES, WATERPROOF CASES, RUGGED & ULTRA-THIN CASES, CHARGING BACKPACK, UNIVERSAL BELT CLIP HOLSTER and more!


Contact info

3.5

Average

TrustScore 3.5 out of 5

29 reviews

5-star
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1-star

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Rated 5 out of 5 stars

Great case

High edges to protect camera and screen. Softer case so it doesn't slide around. Can add accessories. Phone fits perfectly. 10 days to get case.

23 September 2020
Unprompted review
Rated 5 out of 5 stars

This is my second review

This is my second review, therefore 5 plus 5 equals 10. Stars, that is.

I've read some of the negative reviews that others have made and I'm completely baffled as to what these people are saying...negatively, that is.

I've been a Uviyo customer for both of my Samsungs: the S7 and S8. They're both touted as waterproof and, guess what? They ARE!

I once tripped on a marina dock and fell into the water. And while I was a bit embarrassed, my S7 wasn't affected one iota. This past Monday, I had finished a day of fishing, loaded up my car, and then the sky opened up here in South Florida and my fishing buddy and I were soaked to the skin. BUT, my Nautical Uviyo was as dry as the Mojave desert.

Your cases are solid because I have a habit of dropping mine at least once a week, and they bounce back without a hint of a problem.

Finally, every time I've reached out to Uviyo, they're always there for me.

Once again, people who read reviews: Some customers are not satisfied and some, like myself, consider your product and your customer support great.

2 September 2020
Unprompted review
Rated 4 out of 5 stars

Finally received the case almost two…

Finally received the case almost two months after ordering. The case is good and does what it says.

16 June 2020
Unprompted review
Uviyo logo

Reply from Uviyo

Thank you for you review. We really appreciate it.
Sorry, for the delay, we depend here on the 3rd party shipping carries and they are facing a lot of problems during Covid-19 which sometimes causes the delay in shipping.

Best regards,
Uviyo Team

Rated 1 out of 5 stars

Terrible customer service

Terrible customer service. I recommend avoiding this company. I went against my normal practice of not ordering from a company with out a phone number. Big mistake. They seem to send out cheery robot emails saying that they care and to contact them with any problems. They do not respond to emails at all. I've sent a bunch including to care uviyo.email. All they care about is getting more orders. I have ordered two products from them and yet to have a tracking number Or any updates about shipping. I paid for expedited service. I ordered from them specifically because they offered that. Apparently a total waste of money. Avoid these people if you want to get your product in a timely fashion or have any customer support. Don't be fooled by their automated replies. I'm not a frequent reviewer but this company deserves negative and I hope to save anybody else from dealing with their total lack of response to communications.

13 April 2020
Unprompted review
Uviyo logo

Reply from Uviyo

Hi John,

Sorry, we're operating in the market where we need the detailed information about the issues that our customers face. That's why we decided to provide email support in order to have all the details and provide the best experience in order to solve the problem asap.
We re-checked your emails with our customer service and it's correct that you sent a bunch of emails, but all that you were asked for in the emails was our phone number.
And you ignored the fact that we wanted to help you, and just wanted to get our phone number.

Sincerely,
Uviyo Team

Rated 1 out of 5 stars

Hi guys I ordered 2 Nautical Ghostek…

Hi guys I ordered 2 Nautical Ghostek Samsung cases. Ordered 29 November Travking of parcel stopped 5 Dec parcel 7 business days late ... paid extra for shipping cant seem to trace parcel trhough dhl site either ... SS637106331961308120 parcel number and order number A shipment from order #98170 is on the way

Fingers crossed for a reply

23 December 2019
Unprompted review
Uviyo logo

Reply from Uviyo

Hi Christine,

As I see in the system, we took full responsibility for the issue that you faced and provided a refund.

Best regards,
Uviyo Team

Rated 5 out of 5 stars

Good phone cases and good service!

I have ordered 3 phone cases through Uviyo. They provide great quality products and they have great service. They seem to be a small enough company that they really care about their customer satisfaction. They offered to refund my mistake when I ordered the wrong size case on my first order.

When I ordered a case for a new phone model, they went out of stock very quickly. Uviyo's customer service was honest and quick to tell me my options, and they refunded me right away because I was not willing to change my order or wait to protect my phone. The case I ended up getting from a different seller was so inferior that I ended up getting a new one through Uviyo later anyway, at a lower price and higher quality!

I love the phone cases here, I just ordered my wife a beautiful pink case for her phone here because her last one did not keep the back of the phone from cracking when she dropped it.

30 August 2019
Unprompted review
Rated 1 out of 5 stars

Dodge Uvyio. Poor quality products and despicable customer service.

The Uvyio case for my iPhone X deteriorated in less than a month. Very poor quality! I sent several e-mails to Uvyio and tried to contact them on facebook. No success and no response to my e-mails. When I left them a feedback on their facebook page, they deleted my post. This is the dodgiest company you can find online with poor quality products, lack of durability and despicable customer service. STAY AWAY. These people will take your money and if you are lucky to receive your purchase it will surely not last. They than will disappear and never answer to your attempts of contact for exchange or reimburse. DODGE DODGE DODGE UVYIO.
Pedro Junior.
2019

8 April 2019
Unprompted review
Rated 5 out of 5 stars

Wheres my money?

I'm going to give you a 4 but you need to fix it should say the item is out of stock i ordered a trakk shell backpack on January 7th,2019 and then they found out on January 8th, 2019 they didn't have it so they emailed me saying my money was refunded but i don't see my money back in my card i hope i'm not getting bamboozled i really wanted that product but i don't care i just need my 142.11$ back to me so i can go to another website to get the damn thing... -.-

Update: okay so i just kept checking it i just got it back January 10th,2019 Lol sorry guys i'm not use to this refund crap but in all honesty its kind of your fault for making them item sell able when you don't have it but otherwise i'm changing it to a 5

10 January 2019
Unprompted review
Rated 5 out of 5 stars

They have the best cases and the BEST…

They have the best cases and the BEST PRICES!!!! I ordered a 6 S+ for my son and it usually takes a week, when it got transferred to USPS, they somehow lost it. I contacted them and Dani was super quick to respond, and I mean SUPER QUICK. After a couple of e-mails back and forth. It WASN'T their fault losing my case, Dani sent a new one. This is the 4th case I bought from them. And I told Dani from now on every phone I get will be from them. I made 2 people switch from Lifeproof to Uviyo. I showed them all the damage my phones have taken with the case and the phone is PERFECTLY FINE. When my friends ask what case to get I HIGHLY RECOMMEND UVYIO!!! THEE BEST HANDS DOWN!!!!!!! LOVE THE SERVICE AND PRODUCTS!!!!!

1 July 2018
Unprompted review
Rated 1 out of 5 stars

Wrong case, terrible response

Company advertised a case for sale. Upon purchase I was contacted 2 days later to be informed that the case is not in fact for sale. So I went with a different color case. A week later I have no shipping information so I'm contacting the company again to receive the information as to when the case will arrive. When the case finally does arrive it's for the wrong phone. I contact the company once again and go two days without any information from them. They admitted the screw up but sent the correct case via the slowest means of delivery possible(after waiting an additional 2 days to send it out). When questioned customer service became abrasive and rude. Cases may be good, but I suggest buying through a different company.

19 March 2018
Unprompted review
Uviyo logo

Reply from Uviyo

Thank you for the review. The customer provided the partial information.

Our warehouse made a mistake, it's right! However, our customer response was very fast, we took all the responsibility for the mistake and sent the new case to the customer within the 24 hours with the standard shipping. Customer provided totally incorrect information about the 2+2= 4 days issue processing time. We received her inquiry on 14.03.18 in the same day the package was ready for the UPS and picked up. You can see it here: https://wwwapps.ups.com/WebTracking/processRequest?HTMLVersion=5.0&Requester=NES&AgreeToTermsAndConditions=yes&loc=en_US&tracknum=92748999937409543401611541

1. Our customer support team reacted very fast and sent the new case within 24 hours
2. We sent the new case totally for FREE
3. We sent the new case and paid for the shipping from our pocket and didn't require the customer to pay for it.
4. We did NOT require to return the previous case, so the customer even now keeps 2 cases, even one that she/he didn't pay for.
5. According to the UPS the new case will be received by the customer within 5 business days.
6. Customer doesn't want to understand that this is an e-commerce industry and the physical products and the mistakes can happen even in the best ecommerce or shopping companies.
7. Customer doesn't want to understand that we aren't a shipping carrier and we cannot expedite their services or manage them. And 5 business days is not slowest shipping.


Other businesses and companies, keep far away from the customer Becca Ransford or Rebecca Ransford!

Rebecca, please don't do business with our company anymore!

Wish you to have a better experience with other companies which will for sure require to return the product first and won't ship another product until they receive the first one back.

Rated 5 out of 5 stars

Great Product. Great Support. Great Experience!

Here's my experience buying in UVIYO. I bought a SoDrop2 Headphones and i got super unlucky as i got a factory defected one which i understand happens to every other company. I quickly contacted their support and explained the issue and boom! they sent me a new fresh SoDrop2. The greatest thing about this is that they didn't bother me to mail the previous item that really saved me a lot of time because i'm from far South East Asia!

Cheers! to Uviyo Team and shout out to Dani for great customer support experience!

22 December 2017
Unprompted review
Uviyo logo

Reply from Uviyo

Dear Jay,

Wow! I’m so blown away by your review. It made our day here at Uviyo!!!

First of all, thank you for your time that you invested to write the review. We really appreciate it, because it shows your love to Uviyo.

Thanks for leaving a review, and mentioning Dani. You’re right, he is always tries to help and find all possible solutions in order to provide the best one for the customer!

You’re the best, Jay. Thank you again for being a loyal customer and sharing such a positive experience. It means the world to us.

We Love You!

Uviyo Team

Rated 1 out of 5 stars

Terrible customer service

Their customer service team was completely unhelpful and combative. They took no responsibility to aided me in finding what happened to my package when it wasn't delivered. They did not notify me when it was returned to them. Then when USPS failed to deliver the package they told me I was responsible for the shipping charge.

7 December 2017
Uviyo logo

Reply from Uviyo

The customer didn't provide any pieces of evidence or official respond from the UPS. Only the words!

We will provide the facts:

1. The customer provided this shipping address on his order: 50 W Washington St.Indianapolis IN 46204
He is even not living at this address. And he was there only 1 day on the Thanksgiving. He lives at this address: 1024 Bannock St., Denver, CO 80204.

2. The package had been delivered by UPS and not USPS to the shipping address provided by the customer (but the customer doesn't live there). UPS tracking number shows that it had been delivered https://prnt.sc/hgj904 and here https://wwwapps.ups.com/etracking/tracking.cgi?InquiryNumber1=92748999937409543401474825&TypeOfInquiryNumber=T&AcceptUPSLicenseAgreement=yes&submit=Track

3. The customer told that the tracking is not valid. But it was valid and shows that it had been delivered.

4. Our team helped him a lot from Replacement offer until the Refund. Our support team wanted to send him a new case, but he refused it and told that he already has another case product.

5. Our support team refunded the money even in the situation that we delivered the product.

6. Take into consideration, that the "DELIVERED" status had been provided by the 3rd party service UPS. The UPS Post Carrier is the only prove between us and the customer. We don't manage UPS or their decisions.

7. We re-checked everything and noticed that our team made everything possible in order to help to Alex Waley. And even refunded him. We really don't know what we could do more than we did.

Other businesses and companies, keep far away from the customer Alex Waley!

Alex, please don't do business with our company anymore!

Rated 5 out of 5 stars

5 star company! Highly recommended!

I ordered a Ghostek case from Uviyo and while installing the case onto my phone, the screen cover cracked. I notified the company and they sent another case immediately. The customer service was excellent and they were extremely helpful. The new case came in quickly and I love it! They carry great products and are extremely helpful! 5 stars all around!

30 November 2017
Unprompted review
Uviyo logo

Reply from Uviyo

Hi Chelsea,

Thank you for such great review.

The only thing that we can say is that we're always happy to have the business with you and the customers like you.

Love you and you're always welcome, with any inquiry.

Best regards,
UVIYO TEAM

Rated 5 out of 5 stars

Great customer service

Great customer service ,my ghostek case has been very tough.dropped phone several times case has chips in it and i lost a plug,which was sent to me by Uviyo customer service.i will continue to use these cases to protect my phones.i have been caught in heavy rain and it kept my s-7 dry!!

19 May 2017
Unprompted review
Uviyo logo

Reply from Uviyo

Hi Brett,

You're an AWESOME PERSON! We always glad to talk to you.

Keep in touch and Love you,
UVIYO TEAM

Rated 5 out of 5 stars

I have been using UVIYO cases for years …

I have been using UVIYO cases for years now. My current one is the Ghostek Atomic 3 case for my iPhone 7 Plus. It is very well constructed and is waterproof as well. The exterior of the case is Red, made of aluminum with tight fitting face gasket and a mega durable clear screen. I have dropped my phone in gravel recently and a had a gut-wrenching feeling that the case or phone would be damaged, but under careful examination it had no damage whatsoever. It has a great guarantee and I'll buy another UVIYO case in the future for whatever phone I get.

30 March 2017
Unprompted review
Uviyo logo

Reply from Uviyo

Barry, you're a great person!!!

Thank you for all this feedback.
If you have any issue or question you're always welcome. Love you!

Best regards,
UVIYO TEAM

Rated 5 out of 5 stars

Great great service

USPS has lost my package and they were kind enough to fix my problem . The service was excellent they were on top of everything I cannot complain they have great customer service

22 March 2017
Unprompted review
Uviyo logo

Reply from Uviyo

Hi Eric,

We appreciate your positive feedback.

Eric, we love you!

Thank you,
UVIYO TEAM

Rated 5 out of 5 stars

Google Pixel Case

I am very happy with the Ghostek case I received for my Google Pixel. Upon receiving my case, I noticed a crack in the free screen protector that came with the case. I reached out to the customer support team to notify them of this and they quickly responded and shipped a new screen protector. Great customer service and a great product.

20 March 2017
Unprompted review
Uviyo logo

Reply from Uviyo

Hi Marcus,

We appreciate your positive feedback.

Did you know that we love you? Love you!
We would like to say you personally that we're happy to have such customers like you.

And glad that you like our Google PIXEL Case Ghostek Cloak 2 UVIYO Models from UVIYO Cases Collection.

Thank you,
UVIYO TEAM

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