Honestly, UX Pilot feels like that super-sharp senior designer who’s always available to look over your shoulder. Here’s why it’s a game-changer: It catches the "dumb" mistakes: We’ve all been ther... See more
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See what reviewers are saying
Absolute scam. Signed up for a trial back in 2024. Okish initial experience but then all my designs disappeared. Tried to add credits to see if there was some issue with the trial and they... See more
UXPilot.ai has been a genuinely useful shortcut for turning rough ideas into Hi‑Fi UI directions fast, especially when I need something I can refine in Figma rather than starting from a blank frame. I... See more
"UX Pilot has genuinely become part of my design workflow. It's fast, the output quality is consistently good, and I rarely need to repeat myself or rephrase prompts to get what I want. Feels like my... See more
Company details
Written by the company
UX Pilot is an AI-powered design tool that helps product teams move from idea to wireframe in minutes. Built for speed and clarity, it turns messy notes, prompts, and ideas into structured layouts that actually make sense, not just pretty boxes. Unlike other tools that chase pixels or code, UX Pilot focuses on thinking. It works like a junior designer who actually gets product logic, flow, and hierarchy, and doesn’t need constant hand-holding. Used by PMs, founders, and designers who want to skip the blank page and start with something smart.
Contact info
United States
- uxpilot.ai
Breach of guidelines
UX Pilot has been an excellent tool for…
UX Pilot has been an excellent tool for streamlining my UX design process. The interface is clean and intuitive, and it saves a lot of time when managing design reviews and iterations. I particularly appreciate how smooth the prototype sharing and feedback experience is — it’s well-thought-out and user-friendly.
The support team is also responsive and professional. Overall, it’s a solid product that helps designers focus more on creativity and less on admin work. Highly recommend trying it if you’re looking for a practical UX productivity tool.
4 November 2025
Unprompted review
Customer support is terrible
Customer support is terrible. They refuse to issue refunds if you forget about your subscription's auto-renewal, even if it's within minutes and with unused credits. Other users share similar experiences below. Feels like a scam!
3 November 2025
Unprompted review
Reply from UX Pilot
Hi there,
We truly appreciate your feedback, and we’ll review our policy based on your input.
As stated in our terms, if you choose to cancel your subscription, you’ll still have full access to the service until the end of your current billing period. Due to the unique nature of our product, which grants immediate access to valuable information, data, and templates upon purchase, we unfortunately cannot offer refunds.
Let us know if there is anything we can improve or fix for you. We would love to have you onboard with us, How about giving Uxpilot another chance? let us add some free credits to your account so we can start over again, we want to make things right for you.
Thanks
Seriously a game changer…
Seriously a game changer I can do things in less than two hour that take me four or five days before that but there really is a lot of bug that need to be fixed before. because I lost Recently some of my works and I had to do four or five screens agains. But it's work in progress and it will be amazing very quickly
3 November 2025
Unprompted review
Reply from UX Pilot
Hey hi Latif, we’re so glad UX Pilot helped you with your flows! Sorry if it seemed like you lost your designs. Here’s how you can get your screens back next time:
Could you check Design > Files > All Generated Screens (top right of the screen)? Your designs should be there.
If you have any further questions or issues, please let us know at support@uxpilot.ai
.
Not perfect
2 November 2025
Unprompted review
Reply from UX Pilot
Hey hi,
We’re really sorry for any trouble. Would you mind reaching out to us at support@uxpilot.ai
? We’ll get back to you within a few hours and get things resolved for you
Thanks
I want to cancel and get a refund I…
I want to cancel and get a refund I just subscribed today but the AI agent is saying no refunds. I haven’t used any of the features or credits from the premium subscription yet. I need help cancelling and getting a refund
21 October 2025
Unprompted review
Reply from UX Pilot
Hi, Can you please reach out to us at support@uxpilot.ai
so we can review your case and take the necessary actions?
Thanks
Wildly overpromised with tools that…
Wildly overpromised with tools that look real, by only when use prepare the Design system components, you will find out nothing works.
I guess this is classic "Fake it until you make it" thing. Adam is trying to fundraise and doesn't even check customer feedback on emails.
Such a scam!
16 October 2025
Unprompted review
Reply from UX Pilot
Hey hi Albert,
Sorry if you got that impression user feedback is the foundation of what we do. We truly want to make sure you get the value we promise.
We noticed one of our agents is already in touch with you, and we’re confident that we’ll be able to provide the value you deserve just as we claim.
This site is clearly a scam and should be taken down.
No customer service. Email on site does not work. Unable to send using outlook. Chatted with rep on chat widget and did not get billing problem resolved. Intermittent communication. Dark patterns.
Update 10/17/25:
Dear UX Pilot support:
I can see that you wrote a reply to the review I wrote. I did write back immediately in the customer service chat with Ibrahim and there was no response for multiple days in a row and nor did I receive any emails from customer support so it's too late for your response now. I have reported you guys for fraud. I have no trust in UX Pilot AT ALL based on these reviews and shady customer support practices. You guys need to treat customers better when you take large amounts of money from them to try your product.
13 October 2025
Unprompted review
Reply from UX Pilot
Hey hi Rebecca,
We were able to trace your request on our chat, and it seems the agent has already provided a resolution and was waiting for your confirmation on the matter. Could you please check your UX Pilot chat interface inbox? If you’re not receiving those messages, please let us know.
Your experience is very important to us, and we’ll make sure you get a proper resolution.
I cannot unsubscribe from the newsletter.
I cannot unsubscribe from the newsletter. I wrote numerous messages, I clicked the link, and they keep sending me newsletters.
9 October 2025
Unprompted review
Reply from UX Pilot
Sorry for that, you can delete your account from Account settings > Account Information.
Charging after subscription ended
It actually helped me to generate the design for my project. However, after cancelling my subscription, removing my card from the dashboard they somehow managed to charge me next month and their support basically gives me bullshit reasons for it and they are throwing this to Stripe.
On top of that they don't offer account deletion functionality so all I had left to do is ban the recurring payment from my banking app in order to stop this scam.
1 October 2025
Unprompted review
Reply from UX Pilot
Hello hi, really sorry for any trouble - this is definitely not the experience we aim to provide.
You should be able to delete your account from Account Settings > Account Information.
If the subscription was cancelled before renewal, Stripe shouldn’t attempt another charge. However, if the renewal still happened after cancellation, please send us a request at support@uxpilot.ai
and refer to this review. We’ll make sure to investigate this properly and refund the full amount if any issue is found on our or Stripe’s end.
Thanks!
Terrible experience
Absolutely terrible experience! The tool is really buggy and their support is terrible. In fact I think it is just one person, likely drowning in complaints.
Downgraded from Pro to Standard Plan and continued to be charged for Pro. Raised numerous issues with their support team and was completely ignored. I was told i could downgrade at any time and keep my credit balance. Sadly this is not the case, i lost over 4,000 unused credits and all of my design work. Look elsewhere
2 October 2025
Unprompted review
Reply from UX Pilot
Hi , we’re really sorry for the experience you faced. We completely understand your frustration and would be grateful if you could give us another chance to make things right. Please reach out to us at support@uxpilot.ai
and mention this review. We’ll investigate your case on priority, and if we find any issue or uncertainty, we’ll not only resolve it but also add some free credits to your account as a gesture of goodwill. Your experience truly matters to us. We would love to keep you onboard with us.
The support makes the difference!
I have been using this tool to brainstorm and to quickly validate designs, and it works good overall, im satisfied. But mostly satisfied with their support everytime I encounter problems, while generating designs or loading or exporting to figma, Ibrahim was there and was very nice, he even jumped on a call with me to try and solve the issue.
30 September 2025
Unprompted review
It's the buggiest tool I have ever…
It's the buggiest tool I have ever used.
Usually crashes after the first iteration.
Do not even try the Figma PlugIn. It's next to useless.
Even worse, they don't offer refunds. Not even partial.
Several other UI tools work flawlessly, even for free.
23 September 2025
Unprompted review
Reply from UX Pilot
Hey hi, we’re really sorry for all the trouble you’ve faced — this is not the quality or service we aim to provide. The issues you experienced were recent server-related problems that also impacted our plugin. These are short-term, though they have been a bit more consistent since last week. We’re closely monitoring the situation and working on improvements to ensure more stable performance, and this is our highest priority at the moment.
That said, we’d truly appreciate it if you could give us another chance to make things right. Please reach out to us at support@uxpilot.ai (You can refer this review)
so we can resolve this for you. We’re confident you’ll find great value in our tool once things are running smoothly. Looking forward to it.
DO NOT SIGN UP
DO NOT SIGN UP. Illegal business practices. Signed up, did not work as advertised. Asked for a refund immediately. They did not provide it and broke EU consumer law: Consumer Rights Directive (Directive 2011/83/EU).
1 April 2025
Unprompted review
Reply from UX Pilot
Hey hi, Sorry if you faced any inconvenience while using our product. Your experience and transparency are a priority to us, and we’d really appreciate it if you could share any shortcomings you encountered or anything that contradicts what we advertise. We’ll make sure to address all concerns with full transparency. Please feel free to reach out to us at support@uxpilot.ai
(you can refer to this review so we can get things sorted for you as soon as possible).
We do offer free usage of the product so that users can try it out before subscribing. As part of our general policy and terms (https://uxpilot.ai/terms), we usually do not process refunds. However, if you’ve experienced a major shortcoming or uncertainty, we will carefully review your case and take the appropriate action.
Thanks!
Support very poor
You cannot change your email address or delete your account online. Three months ago, I asked them several times to delete my account and my data. Nothing has happened so far!
26 May 2025
Unprompted review
Reply from UX Pilot
Hi, sorry for any inconvenience caused. The limitations with email changes were temporary, but the good news is that these cases are now supported. Please let us know how you’d like us to proceed either share your email so we can contact you, or reach out to us at support@uxpilot.ai
We’ll get this sorted for you.
Bad product. Not recommended
The quality of the service and advertised features does not match at all. I spent 30 credits and realize that it generates low quality designs not even talking about properly porting them to figma.
I requested cancellation and refund right away. They refused to proceed with the refund (as it usually happens with shitty services since they know that is the first and last time the user is gonna pay).
22 August 2025
Unprompted review
Reply from UX Pilot
Hey hi, first of all we apologize for any negative impression or experience you had. Your satisfaction and the quality of your experience are our top priorities, and we’re sorry if you faced any shortcomings. Let us make this right for you.
We’ve recently made significant improvements with Figma Plugin and are confident you’ll find great value in them. Please reach out to us at support@uxpilot.ai
(you can refer to this review), and we’d be happy to offer you some free credits to try out the latest improvements. We’re confident this will change your opinion of us.
Thanks!
This tool is so buggy it is unusable
This tool is so buggy it is unusable. I created a basic wireframe but when I click preview it throws developer errors in a dialog about not being able to find an id. Tried deleting my account but there is not an option.
16 July 2025
Unprompted review
Reply from UX Pilot
Thanks for providing your constructive feedback, and we’re really sorry for the trouble. The good news is that this issue was fixed shortly after it happened (within 24 hours). We’re confident you’ll enjoy our recent features and updates, and we’d love to have you onboard with us again.
If you need any further guidance or details, please feel free to reach out at support@uxpilot.ai
.Thanks!
Decent tool
Decent tool, usually not get things right for me. Asked for refund on my plan and they refused. Even though I only used it to create 5-6 pages max. Not even partial refund.
4 July 2025
Unprompted review
Reply from UX Pilot
Hey hi, thanks for your appreciation. Regarding refunds, as per our general terms and conditions https://uxpilot.ai/terms , we usually do not process refund requests. Because of this policy, your request may have been declined.
That said, if you faced any issues, shortcomings, or have suggestions for us, please let us know at support@uxpilot.ai
we’d be glad to review your case and see how we can best assist.
Product Strategist
There’s a limit on screen flows unless you’re on the higher plan. We hit it during a bigger project.
10 June 2025
Unprompted review
Reply from UX Pilot
Hi, your observation is correct - there are certain limits on the lower-tier plans. For a use case like yours, we generally recommend upgrading to a higher-tier plan such as our PRO Individual plan. If you’re working within a team, you may also want to explore our Team/Enterprise plans, which provide maximum flexibility with features.
We hope you’ll find great value in these options. If you’d like more guidance on selecting the right plan, please reach out to us at support@uxpilot.ai
and our team will be happy to assist.
Startup co-founder
Not being able to export unlimited flows is a bit annoying. Would be great to unlock that with a one-time fee.
10 June 2025
Unprompted review
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