V Revive Reviews 54

Trusted company and Raman was excellent throughout the process. I have made two deals with him where he’s totally professional and quick to fix whatever issues we have over the two deals. Very happy purchaser here!

Truly greatest team. They have such a huge variety of massage chairs range that we could try and select the best that fits and needs for us. special thanks to the hamilton staff who ensured the chair was installed perfectly. Best part was the demonstration by the sales agent it felt like he was not selling but giving a demo of the chairs. He explained every little thing like the mechanism tech warranty extremely satisfied and 5 stars to the whole experience. BIG SHOUT OUT TO SUNNY AND WHOLE REVIVE TEAM. Great work.

I had a fantastic experience with Raman, who supplied and installed my V Revive massage chair. From start to finish, he was professional, knowledgeable, and incredibly easy to deal with. The installation was smooth and efficient, and he took the time to walk me through all the features so I could get the most out of the chair right away.

The massage chair itself is amazing, but what really made the whole experience great was Raman’s friendly approach and attention to detail. It’s rare to find someone who genuinely cares about customer satisfaction, and he absolutely delivered.

Highly recommend both the product and Raman’s service. A truly great experience.
Shine and Dona
Christchurch

Had such a great experience with V Revive from start to finish. The team at Christchurch was super friendly, helpful, and genuinely took the time to explain everything properly without making me feel rushed or pressured. I was especially impressed with the finance options and warranties available, which made the whole process feel really stress-free and trustworthy. You can tell they actually care about their customers and stand behind the quality of their products and service. Definitely one of the best customer service experiences I’ve had in a long time and I’d happily recommend them to anyone looking for quality products with great support.

Great product and had a great agent with it. Helpful and informative all throughout. Massage chair was great! My wife loves it.

The service is good, patient and friendly. Would love to recommend to friends and families. Thanks

Absolutely loving the Shujin Pod massage chair. The latest AI features and smart body scanning technology make every massage feel personalized and incredibly relaxing. The chair automatically adjusts to your body and the massage programs feel very premium and advanced.

A special mention to the delivery and installation team as well. Installing such a heavy chair on the 2nd floor was not an easy task, but the team handled everything professionally and with great care. They took their time setting it up properly and explained all the features clearly before leaving.

Overall, an amazing experience from delivery to installation and now using the chair every day. Highly recommend both the product and the service.

This message chair is one of the top best message chair I've seen come down and have a try

outstanding experience with the team I bought a massage chair from my mother on Mother’s day they had really good deals the delivery was on time and they also explained my mother how to use the chair and also gave a detailed demo i think which was really needed. im super happy with the purchase

I love the footy massager. We got ours a Few days back and it's loved by everyone in the family.

Nice massage chair. Delivery was spot on and the team was very kind to give a full demo.

Recommend the nightstand massage chair. Got mine a few weeks back and it’s awesome.

A bunch of scammers!! They took our money and didn’t provide the product. Have sent countless emails, rung, spoke to staff. Years of back and forth.Promised refund yet nothing. I have all the receipts and correspondence. Never trust these scammers. Comment if you would like me to privately send you proof

Fantastic massage chair. We use it every day. Screen stand broke and has now been replaced . Ramen was lovely and helpful

Highly recommended. They delivered and service very nicely. Got mine a few years back.

Love the massage chair. Very comfortable and relaxing. The guys had a lot of knowledge and they delivered the chair in just 4 days. The delivery team was helpful and explained the modes and installed it with ease. Recommend to everyone

I have been looking at some of V-Revives products online for a while now, but really wanted to be able to see and try the products before making such a big purchase.

I contacted V-Revive asking if there was anywhere local i could do this, and they told me they were opening a store at Westfield Riccarton in the first week of April.

On April 16th, I went to Westfield Riccarton to have a look at V-Revive and their products.
After searching the entire mall with their shop nowhere to be seen, despite Google saying it's open and there being reviews from people saying they had made purchases specifically at Westfield Riccarton three weeks ago, I contacted V-Revive again to be told they would be opening the Westfield Riccarton store on April 28th (so how do they already have reviews?!)

Today, April 22nd, I decided to ring them again and ask about the Westfield Riccarton store, only to now be told that they open 1st May.

I am now very dubious about making a purchase from this company, especially after seeing some of their other reviews.

I will also be in contact with Westfield Riccarton to see what they say

I wish I could give less than a 1 star review! This company needs to be held accountable.
I myself didn't make a purchase, but my Dad did. Bought two items at the Home Show in Christchurch in October 2024. Paid in full upfront, with 1 item arriving a few weeks later but no sign of the second item.
He made many phone calls and emails, which were either ignored, told there had been shipping delays, or even that it is on it's way.
Two months later, and still nothing.
This is where I came on board on behalf of Dad.
I too, made many phone calls, where I was given the same answers.
Eventually, Dad received an item, albeit a completely different branded item (not V-Revive), they told us Aramex mixed up the orders and they would email me a courier label to send the item back to them.
When I got the courier label, it was addressed to a lady in Nelson and included her phone number (breach of privacy right there!) Thankfully I got in contact with her before sending the item, only to find out that it also was NOT what she was awaiting. Contacted V-Revive again and they eventually said they would send me another courier label to send it back to them. I never received this.
Finally, on January 30th 2025, Dad received his second item. Upon looking through online reviews of V-Revive I found another bad review, and I got in contact with this person also.
She had also had another person get in contact with her who had also had a bad experience with V-Revive.
The four of us now remain in contact and keep updated about our dealings with V-Revive.
Trust me when I say this is me keeping my review brief! I would NOT recommend this company to anyone EVER!

** Edited to reply to V-Revive's response to my Google review **

The information in my review is accurate!
1. There was most definitely nothing prompt about your acknowledgement or correcting the issues. There were most definitely "widespread issues". I'm not saying they all happened at one time, but all it takes is to look through your Google reviews to see them!
2. At no point did I say Dad didn't receive both of the items he ordered.
I did not continue to demand additional products from you.
You offered Dad a $100 store credit for the troubles.
When we came to the Home Show again in March 2025, I asked if you would give us a Massage Gun (on special for $150) instead of the store credit, especially as you told us there wasn't anything we could get for the $100.
You told me we would have to pay the additional $50 for the Massage Gun and I told you there was absolutely no way you were getting another cent from us after the dealings we had already had.
You wouldn't change your mind, so we left.
A very short time later, you called me, and said we could either keep the Homedics Massage Cushion or we could come and get a Massage Gun.
We came back and got the Massage Gun and you told me you would be in touch and arrange to pick up the Massage Cushion.
So, going by your response, we got a "COMPLIMENTARY" back massager, and a "FREE" massage gun, so Dad's store credit must still be available to him should he ever choose to use it...?!
3. Do you ever accept responsibility for anything, or is it just always someone elses fault?!

This is by far not a false claim, nor is there any misinformation and your team has not gone above and beyond. If that was the case, we wouldn't have had to keep chasing you to try and find out where the items were or what was going on for THREE MONTHS!

I ordered a foot/leg massager and a portable massage cushion - bought and paid for online in January. This was the beginning of a terrible experience. The V-revive team gave repeated false promises with no products delivered. They sent photos of false tracking labels and still no delivery. Eventually, I received the leg massager but was not the Zone Ultra as advertised but a different make. The story continued with endless phone calls, e-mails and messages regarding the massage cushion. I was told many lies saying it was on its way but it never did arrive. I was, understandably, very angry - after some heated conversations, I got my money refunded. They promised a complimentary massage gun as compensation but, of course, it hasn't arrived! I cannot recommend this company due to the lies, false promises and terrible customer service. Spend your money elsewhere.

After trying massage chairs from so many companies, I finally chose a V Revive chair—and I couldn’t be happier with my decision! The staff was incredibly friendly and helpful, and the chair came with some amazing deals. What really sold me was the comfort level—it’s exceptionally cozy and super easy to use. While the price was a bit on the higher side, I believe it’s totally worth it for such a high-end chair. The entire process, from purchase to delivery, was smooth and hassle-free. The delivery team was very careful and made sure everything was set up perfectly. Highly recommend!