V Revive Reviews 

64
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Raman and his team were always a text or call away. Explained technical issues of shipping delays. Despite being a little late, the current shipping situation, I was happy with information. Once the c... See more

Rated 5 out of 5 stars

Truly greatest team. They have such a huge variety of massage chairs range that we could try and select the best that fits and needs for us. special thanks to the hamilton staff who ensured the chair... See more

Rated 5 out of 5 stars

Trusted company and Raman was excellent throughout the process. I have made two deals with him where he’s totally professional and quick to fix whatever issues we have over the two deals. Very happy p... See more

Rated 5 out of 5 stars

I bought omega massage char got a free eye massager I use it all the time and fall asleep after work. Thank you Raman for great service and doing the best for me I love the stretch and heating feature... See more

Company details

  1. Massage Supply Shop

Written by the company

A one-stop-shop for all your portable massage equipment. From foot massager to head massager, everything under one roof.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

64 reviews

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4.5

All reviews

(64)

25 reviews in the last 12 months

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Rated 5 out of 5 stars

eceived an amazing deal from Sonny for…

eceived an amazing deal from Sonny for the V-Back pro massager at the Home & Lifestyle Show at Napier not onley received an amazing deal but excellent follow up customer service as well when experienced within days Absolutely loving my back massager & use it daily.

21 May 2024
Rated 1 out of 5 stars

We purchased a Sasaki massage chair…

We purchased a Sasaki massage chair just over a year ago and it has broken down five times with up to a month wait to get fixed each time. We were told not to go on it for longer than 20 minutes each time up to a maximum of twice a day and that if we weren't happy we could pay extra and get an upgrade. This was not pointed out to us at time of purchase. Disappointed after investing $7500.00. It has been anything but a relaxing experience. Just broken down again and still waiting to hear back. The service people are friendly but the product has not preformed.
Reply to your reply - Yes we did use the chair for longer periods until it was brought to our attention by your representatives at the first repair and we also express that this was not mentioned at the purchase time to only use the chair for 20 minutes at a time twice a day and also not the case with other chairs on the market for a similar price. We then adhered to your instruction and still had issues. I do not agree that we use the chair aggressively as you state in your reply. We have lodged another enquiry as the chair is not working properly again and have not heard back from you. In both instances it could have caused injury. The statement of sleeping on the chair is only for a maximum of 30 minutes because it automatically turns off as I am sure you are aware. 3/We are still waiting for repair over 2 months since we brought it to your attention - apparently the chair is an obsolete model. We are not disputing the fact of how the chair was damaged but need it repaired. We were not informed that there are no service agents in our area and that there is such a long wait to find out a price for parts (over 2 months). We are concerned now that the chair is obsolete will parts be available in the future due to the number of issues we have had.

5 June 2024
Unprompted review
V Revive logo

Reply from V Revive

Hello Karen,

It has come to our attention that you purchased the Sasaki chair over 18 months ago, and it has experienced three breakdowns during this time. However, we want to clarify that each time our team has promptly attended to the issue and made necessary repairs. It's important to note that massage chairs are designed for intermittent use, typically not exceeding 2 hours at a stretch.

We've noticed a pattern where your usage of the chair exceeds recommended guidelines. Both your daughter and husband have mentioned instances where you've utilized the chair for extended periods, even sleeping in it.

During the first visit by our tech team, they advised you to use the chair in moderation and to allow it to rest after every two sessions. On the second visit, your daughter reported that you were using the chair for over an hour per session, leading to overheating issues. Nonetheless, we still carried out the necessary repairs.

Unfortunately, despite our interventions, the chair experienced a third malfunction due to aggressive and improper usage. We have repeatedly emphasized the importance of using the chair correctly. Like any electronic device, the chair requires proper handling to prevent recurring issues.

We urge you to adhere to the recommended usage guidelines to prevent further breakdowns. If you have any questions or concerns regarding the proper usage of the chair, please don't hesitate to contact us.

1. Massage chairs are programmed to shut off after each session, typically set to a default time for every massage. It's common for people to doze off while using the chair, but prolonged usage, especially for a couple of hours, can be detrimental both to the chair itself and to your body.

2. We've noticed your additional request for a chair check-up due to a new issue you're facing. Rest assured, we've scheduled a technician to revisit your location and address any concerns you may have regarding the chair.

3.
Once again, we sent our technician to your premises to inspect the issue. The technician discovered that the chair was damaged due to water exposure, with both the fabric and motor found to be wet. Our technician showed you the presence of water and explained the extent of the damage. Despite this, our technician managed to make some repairs by replacing a few available parts. However, we informed you that the main motherboard and motor components cannot be repaired and will require replacement. As you correctly noted, we upgraded the chair and introduced the latest versions two months ago, so it will take some time to manufacture the necessary components.

Please note that water damage typically voids the warranty, but our company is still trying to assist you in this situation.

Rated 5 out of 5 stars

I met raman at the chartwell shopping…

I met raman at the chartwell shopping centre as i was looking to get a massage chair for my dad. he made me try the latest chair that had just arrived the morning star.The Morning Star massage chair exceeded my expectations with its rejuvenating features and superior comfort. The impeccable service provided by the company made the entire experience seamless. From prompt delivery to excellent customer support, they truly prioritize customer satisfaction. A perfect blend of luxury and service, making it an outstanding choice. i tried multiple places before making the pucrchase in auckland and tauranga but i found the best one in hamilton from V Reviv

1 February 2024
Unprompted review
Rated 5 out of 5 stars

I always wanted a massage chair for my…

I always wanted a massage chair for my house as my wife loves massage. We tried one of their chairs at the Home and garden show and it was such an amazing experience. the salespeople knew the product i love the foot massage of the chair that we got. when you make a big purchase what you look for is after sales service and they have always stood up to our expectation i am really satisfied with V Reviv.

25 January 2024
Unprompted review
Rated 5 out of 5 stars

Sunny sales and service

From the first moment seeing this machine and talking with the salesmen we were impressed enough to buy with confidence in both the quality and the backup service. From their long days at the Home show there-after, both Sharma and Sunny came to our home to assess access, installation and discuss more features and benefits of the unit we had chosen. Since then our contact has been with Sunny who expertly installed our machine - upstairs but with careful cheerful capability, and has given timely responses to our questions since. We have grown to trust (and love) our machine and feel confident and grateful to salesman Sunny for his excellent service.

15 January 2024
Unprompted review
Rated 5 out of 5 stars

V-Revive is THE place to buy your massage chair

V-Revive is THE place to buy your massage chair. We researched extensively all the NZ retailers, and none can offer the service that is provided by V-Revive. For a product which costs almost as much as buying a small car, all the other retailers either provide poor advice or low level of service which does not commiserate with an expensive product.
We are glad to be a customer of V-Revive. The salesperson Sunny is extremely knowledgeable about the products, provides good advice and is courteous throughout the sales process. He gives us the confidence to buy an expensive chair sight unseen.
To top it off, Sunny and an associate personally delivered the chair from Hamilton to Wellington (after dark arrival) and installed it in our lounge and also gave us a free gift. Now, how many retailers can top that superb level of service? Highly recommended!

4 August 2023
Unprompted review
Rated 1 out of 5 stars

Very bad experience in V Revive…

Very bad experience in V Revive Northlands mall, 55 main North Road, Papanui, Christchurch outlet. I bought a massage gun yesterday when I open unfortunately damaged one. Same Time I informed to the Manager. Today I returned the product to the outlet. They are not able to give a new product. They try to give another used product. I said to him, I go and complain to police,suddenly they give me a new one. Please careful with them.

18 February 2023
Unprompted review
V Revive logo

Reply from V Revive

Hello Tom, we are sorry to hear about your recent experinece. We believe the manager had instantly resolved the issue after you came back with the product. We have 100% positive customer feedback and provide the best customer service in the industry. Please bear in mind that no amount of aggressive behaviour is helpful in solving the problem you were facing. Thank you.

Rated 5 out of 5 stars

There is no other company in the world…

There is no other company in the world that is more customer-driven than V Revive.
Congratulations guys, you are doing your business proud

18 August 2022
Unprompted review
V Revive logo

Reply from V Revive

Thank you so much for the lovely feedback. We are glad that we were able to help.
Thank You for choosing V-Revive

Rated 5 out of 5 stars

Got my massage chair from them

Got my massage chair from them. Very good product and very friendly staff.

11 November 2021
Unprompted review
V Revive logo

Reply from V Revive

Thank you so much for the lovely feedback. We are glad that we were able to help.
Thank You for choosing V-Revive

Rated 5 out of 5 stars

i am very happy that i have purchased…

i am very happy that i have purchased massage gun, very good product easy to use !
highly recommended !

30 April 2021
Unprompted review
V Revive logo

Reply from V Revive

Thank you so much for the lovely feedback. We are glad that we were able to help.
Thank You for choosing V-Revive

Rated 5 out of 5 stars

Highly recommended.

Highly recommended.
Got my foot massager and back massager online, i was surprised to see the delivery within 24 hours. Everything was packed well and safely. The quality is good and i actually am very impressed.

16 March 2021
V Revive logo

Reply from V Revive

Thank you so much for the lovely feedback. We are glad that we were able to help.
Thank You for choosing V-Revive

Rated 5 out of 5 stars

Amazing Massage Chair

Purchased my Massage chair from them a few days ago and its one of the best purchases I have made in a while. The sales person was very polite and not even once he tried to push me or force me for a sale. The massage chair was delivered within 3 days and works really well. My entire family is using it on a regular basis. Will definitely recommend them to all my friends and family.

1 March 2021
Rated 5 out of 5 stars

Bought a multifunction Massage Pillow…

Bought a multifunction Massage Pillow for back and neck with heating function.
Enjoying using it especially on my back.
The gentleman who sold it to me also phoned about a week later to check on how it was going. I appreciated the follow up.

27 February 2021
Rated 5 out of 5 stars

Wonderful relief for stiff knees and aching muscles

The young man demonstrating the products at The Whangarei Home Show was very efficient and informative without being pushy (which is often a big turn off at these events).
Delivery was very prompt and the products were well protected and packaged.
Both the back cushion and massage gun are simple to use and the gun has been extremely helpful in loosening up my stiff knees and relieving joint pain.
I can recommend this company and its products.

23 February 2021
V Revive logo

Reply from V Revive

Thank you for the lovely feedback. We are really happy that we were able to help you. Good luck for the future.

Rated 5 out of 5 stars

Super Amazing Products

Bout a back massager and the foot massager from them. It has been working really well for me and my wife. The delivery was very fast and the customer service team is really helpful. Definitely going to recommend them to all my friends and family.

14 February 2021

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