V1CE Reviews 1,086

I request an overnight service in order to get my card before a big event. Team helped me get my request in and I will get my card in time.

Thanks to Germine

Good info on site and quick customer service response from John

Great customer care, fast and efficient communication received from Germine.

Spoke with Germine on support who was superb - Really helpful and we can now design our own cards ready to send to V1CE. I will post images once purchased :)

Germine was super helpful and assisted me with getting my cards set up step by step.
Great company!

John, handled my request on a timely manner and found a solution while I am waiting for the V1CE card to arrive.

Germine was great and answered all my questions quickly and accurately!

The product is great! The support team is great!
I had excellent help from Germine especially!
I thank Germine for holding my hand through the delivery, set up and technical assistance he has provided me. Invaluable!

Germine was very helpful and allowed me to ask the same question in different ways to ensure that what I wanted to do could be done and her assistance gave me the confidence to purchase the 5 Metal cards I was looking for

Germine was very quick at responding and very helpful, providing links with written information to answer my questions.

Ana actioned all of my concerns in a clear and precise manner, she was very helpful.

Nice product, very useful. Germine was very helpful from support when I needed it

Not going to lie, my initial impressions were not great. Started off with sending me the wrong colors, then getting a 2 nd duty bill which was close to 100$ cdn. Then the cards didnt work...

However through all this i must say the customer service is stellar. Through each of these problems i had immediate response from their reps. Each one was helpful.
1st problem: they quickly reviewed my order and saw there was in fact a mistake and said they wojld have new cards made and shipped immediately.
2nd problem: when i got the duty bill i emailed them right away and no arguments, they inderstood where i was coming from and offered to reship with duties paid.
Out of their control the return time.
When i followed uo they were once again quick to reply and said they will just have another set shipped out instead of continue waiting for the ones in transit.
3rd problem: couldnt get the tap to work.
Once again within 24 hours i got a reply. Explained the issue and i was booked for a little meeting over a vitual meeting. Within 10 John had me up and running. Like with any tech stuff there are glitches. But i must say the V1ce team is on a customer service level 1 have not seen in a long time.
The product itself once setup is beautiful.
But if you are lookkng for a company that truly stands behind their products and cares about their clients, V1ce is the way to go.

Thank you V1ce team for all your patience and customer care!

An actual human, Germine, answered all my questions quickly and with clear knowledge of his product. So happy to have a human and more than happy to leave a positive review. Oh and I'm about to buy the product too. So 10/10.

Excellent customer service - really responsive to queries. A pleasure to be in a business relationship with V!CE!

Everything Great. Thanks

got answers to my questions quickly and precisely..

Germine was extremely helpful with helping me and taking up my problem. They are super responsive and are always there to help. I'm ordering my fifth card now! Love it and the power of their tools

Needed a few questions answered before purchasing. Ana, had answered quickly and straight to the point. Response time within the chat was instant. Love the fact I’m talking to a human. Great service before purchasing.

Ana was great and very quick, thanks for you help!