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Rated 5 out of 5 stars

hotel cas catala: everything you need and nothing you don't, clean and spacious rooms, delicious and thoughtfully prepared breakfast

Rated 5 out of 5 stars

The accommodation was lovely two bedrooms with fab a/c upstairs mezzanine was very hot during our stay as no a/c there only a unit downstairs and a plug in fab upstairs Owners were lovely Prope... See more

Rated 5 out of 5 stars

Everything was perfect. Keys was ready on pleace, house was absolutely clean, dry and very comfortable. We didn´t miss anything. We use all in the house - garden, grill, kitchen, all rooms and everyth... See more

Company replied

Rated 4 out of 5 stars

The view and location was great and all rooms were clean. Unfortunately, the whole apartment was very cold when we arrived. Fortunately, every room has Aircon with heating option but it takes a little... See more

Company details

  1. Vacation rental
  2. Holiday Apartment Rental
  3. Holiday home letting agency

About Vacalia

Written by the company

Enjoy a special holiday with Vacalia!

Vacalia is a holiday villa renting agency with more than 1500 properties in Spain. We offer the lowest prices on the market and the most reliable offer. Our villas are ideal for all types of travelers: families, friends, couples. Enjoy privacy, comfort and more space than in a hotel, often at a lower cost per person. We guarantee secure payments and tracking if you book on our website, plus 24/7 customer service all year round, we are here to make your holiday the most enjoyable!

BOOK NOW!
¡RESERVA AHORA!
JETZT BUCHEN!

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

880 reviews

5-star
4-star
3-star
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1-star

Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

Clean modern close to harbour

Clean tidy need kettle for tea drinker xx overall nice stay abit loud from restaurant downstairs but loved it will go back again

16 May 2024
Vacalia logo

Reply from Vacalia

Dear Guest,

Thank you for taking the time to give us feedback on your experience with us and we are sorry that we did not meet your expectations.
As soon as you contacted us about the non-refund of your deposit, your case was reviewed and a refund was made.


We look forward to offering you our services again.

Yours sincerely,
Your Vacalia Team

Rated 5 out of 5 stars

Amazing villa and hosts

We had a great family holiday, we travelled with a baby. The team was very helpful with information and prompt response on all our questions any day of the week. I wound 100% recommend using this company

14 May 2024
Vacalia logo

Reply from Vacalia



Dear Guest,




Thank you for your comments. We are glad you had a pleasant stay and look forward to welcoming you back.




Best regards
your Vacalia team


Rated 5 out of 5 stars

Perfect

We had a perfect stay. Fast respons, good contact and a perfect clean house.

6 May 2024
Vacalia logo

Reply from Vacalia

dear Guest,

thank you very much for your comments. Satisfied guests are one of our main objectives. We look forward to welcoming you again.

Best regards,
your Homerti team

Rated 4 out of 5 stars

The villa is nice and has good…

The villa is nice and has good equipments. But there was very cold, because the house not heated and the weather was raine first days.

5 May 2024
Vacalia logo

Reply from Vacalia

Dear Guest,




Thank you for your comments. We are glad you had a pleasant stay and look forward to welcoming you back.




Best regards
your Vacalia team


Rated 5 out of 5 stars

Everything was excellent

Everything was excellent. Thank you!

15 April 2024
Vacalia logo

Reply from Vacalia

Dear Guest,




Thank you for your comments. We are glad you had a pleasant stay and look forward to welcoming you back.




Best regards,
your Homerti team


Rated 4 out of 5 stars

no PayPal option, deposite process

No PayPal payment option was available. They requested my bank information for the deposit refund, which is strange.

11 April 2024
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Reply from Vacalia

As a general rule, the refund is automatically made to the account linked to the card with which the payment was made. In some cases this procedure cannot be carried out due to the conditions of the bank or card.

In these cases, the customer's bank details are required in order to speed up the refund of the deposit.

We hope that apart from this you have enjoyed your stay.

Best regards
Your Homerti Team

Rated 5 out of 5 stars

A very beautiful house.


A very beautiful house in a great little Spanish village. The house is fully equipped. Spacious bedrooms and nice showers. The swimming pool, in a very spacious garden, is in the sun all day long. We were welcomed with good information in advance and a bottle of wine.

12 April 2024
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Reply from Vacalia

Dear Guest,

thank you very much for your feedback. We are really glad that we met your expectations.

We look forward to welcoming you again.

Best regards,
your Homerti team

Rated 3 out of 5 stars

Stressful

Vacalia requires a deposit of 200 euros for damage. They will send a link shortly before your departure. This link doesn't work. Then a problem arises as time passes, which becomes more and more serious. No deposit is no key and address. Very stressful. The phone is not answered. However, the e-mail and the app are responded to. Staff tries its best.

2 March 2024
Vacalia logo

Reply from Vacalia

Dear Guest,

Despite the problems he mentions, everything was sorted out in no time at all and he was able to enjoy his holiday.
thank you very much for your comments and recommendations. They will help us to improve the experience of our future guests and your experience if you give us the opportunity to welcome you back.

We are glad you had a pleasant stay and look forward to welcoming you back.

Best regards,
your Homerti team

Rated 5 out of 5 stars

House was in an incredible location

House was in an incredible location. Loved the house. Everything made for a great vacation

15 November 2023
Vacalia logo

Reply from Vacalia

Dear Guest


thank you for your comments. We are glad you had a pleasant stay and look forward to welcoming you back.


Best regards
your Vacalia team

Rated 2 out of 5 stars

Generally a satisfactory process but…

Generally a satisfactory process but much spoiled by repeated daily emails threatening to cancel the holiday at the last-minute due to non-payment of a security deposit. The issue was in fact incorrectly allocated payment received records. The threat to cancel emails cancel continued for three more days even after providing clear evidence of payment, right up to the day before the holiday was due to start. This was particularly uncomfortable as we had already travelled abroad for a family holiday.

30 October 2023
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Reply from Vacalia


Dear Guest,

thank you very much for your feedback and for your recommendations. These help us to improve the experience of our future guests and your experience if you give us the opportunity to welcome you again.

We hope that, apart from the inconveniences, you had a nice stay.

Best regards,
your Vacalia team

Rated 4 out of 5 stars

This is our third visit so we really…Can Nicolau

This is our third visit so we really like the accommodation
Small improvements would be oven gloves and tea towels
More costly would be a better hot water system as it empties quickly when 8 people occupy

23 October 2023
Vacalia logo

Reply from Vacalia


Dear Guest,

thank you very much for your comments and recommendations. They will help us to improve the experience of our future guests and your experience if you give us the opportunity to welcome you back.

We are glad you had a pleasant stay and look forward to welcoming you back.

Best regards,
your Vacalia team



Rated 5 out of 5 stars

Highly recommend apartments and Vacalia

We had a very pleasant stay in this lovely apartment which is located in a well maintained and secure complex. Vacalia were very easy to deal with throughout the process and were contactable when needed.

28 September 2023
Vacalia logo

Reply from Vacalia

Dear Guest,

thank you very much for your comments. Satisfied guests are one of our main objectives. We look forward to welcoming you again.

Best regards
your Homerti team

Rated 5 out of 5 stars

Really satisfied with the stay at Villa…

Really satisfied with the stay at Villa Lina!
Fantastik pool and fantastic view-

24 September 2023
Vacalia logo

Reply from Vacalia

Dear Guest,

thank you very much for your comments. Satisfied guests are one of our main objectives. We look forward to welcoming you again.

Best regards
your Homerti team

Rated 4 out of 5 stars

Good house

Good house, easy service

12 August 2023
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Reply from Vacalia

Estimado Huésped,

muchas gracias por sus comentarios. Nos alegramos de que haya tenido una estancia agradable y esperamos volver a darle la bienvenida.

Un cordial saludo
Homerti

Rated 4 out of 5 stars

It were the best 8 days!

It was soo good, the place was in a very quiet place, no disturbing of cars. The pool was only for us. The house was great!. There were ants but that was normal We used some spray and then they were gone so problem was fixed! The beach was near with the car, also the city alicante. If we knew there was a bbq fire at the house we had bought some meat with us but it was fine we found a halal meat place near so for everything we had the problem fixed. I loved it !

7 August 2023
Vacalia logo

Reply from Vacalia

Dear Guest,

thank you very much for your feedback. We are pleased that you had a nice stay. We hope to be able to welcome you again.

Best regards,
Your Homerti Team

Rated 5 out of 5 stars
Vacalia logo

Reply from Vacalia

Dear guest,

thank you very much for your feedback. We are pleased that you had a nice stay. We hope to be able to welcome you again.

With kind regards
Your Homerti Team

Rated 5 out of 5 stars

I had a really good experience booking…

I had a really good experience booking my accommodations and car hire through Vacalia. Everything worked out how you would want. Thaw accommodation was fantastic and no issues with the car hire. I will use this company again in the future. Liam

21 July 2023
Vacalia logo

Reply from Vacalia

Dear Guest,

thank you very much for your feedback. Having satisfied guests is one of our main goals. We hope to welcome you again.

Best regards,
your homerti team

Rated 5 out of 5 stars

Very professional trustworthy company…

Very professional trustworthy company to deal with, quick replies to any questions and no issue of returning deposit, will book again with them

14 July 2023
Vacalia logo

Reply from Vacalia

Dear Guest,

thank you very much for your feedback. We are glad that you had a nice stay, and we hope to welcome you again.

Best regards,
your Vacalia team

Rated 5 out of 5 stars

Great holidays

Great holidays
At the beginning I was a little bit skeptical about the house, but the process was great. Price was good and the location of the house was perfect. There were a couple of things to complain as for example there was no AC and in the handbook it was mentioned there was one. The beds were not super comfortable, but ok. But besides that, we were happy at the end.

28 June 2023
Vacalia logo

Reply from Vacalia

Dear Guest,

thank you very much for your feedback. We are glad that you had a nice stay, and we hope to welcome you again.

Best regards,
your Homerti team

Rated 5 out of 5 stars

It was great

It was great, perfect. Thank you.

Regards

6 June 2023
Vacalia logo

Reply from Vacalia

Dear Guest,

thank you very much for your feedback. We are glad that you had a nice stay, and we hope to welcome you again.

Best regards,
your Homerti team

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