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Rated 5 out of 5 stars

I would like to thank you for your great support when my flight was canceled. It was a stressful situation, but your team was always available, helpful, and quick to respond. You guided me clea... See more

Rated 5 out of 5 stars

I asked them to cancel a reservation even if it was written that it was not possible to cancel or get any reimbursment. They told me they would check with the hotel and in less than 2 hours they answe... See more

Rated 5 out of 5 stars

I could not make the check in for a Volotea Flight that I had made through vadobay and I was worried because Volotea app could not find my reservation but fortunately Vadobay has resolved without del... See more

Company replied

Rated 5 out of 5 stars

They have been much more helpful than Ryanair in assisting me. I'm thinking if it would be better to always reserve a fly from than instead of dircetly from ryanair.

Company details

  1. Travel agent

Written by the company

VadoBay è un servizio di travel booking specializzato in soluzioni per il business. Offriamo soluzioni di prenotazione hotel, voli e pacchetti vacanze tramite partnership con alcuni tra i più importanti brand del settore, italiani e internazionali. Tutte le prenotazioni effettuate sul nostro portale avvengono in tempo reale e con conferma immediata, garantendo una prenotazione veloce e in pochi click.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

122 reviews

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Replied to 25% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Excellent support

I would like to thank you for your great support when my flight was canceled.

It was a stressful situation, but your team was always available, helpful, and quick to respond. You guided me clearly and helped find a solution without delay, which made everything much easier.

I really appreciate your kindness and professionalism. Thank you again for being so reliable and supportive.

I highly recommend your services.

6 March 2026
Unprompted review
Rated 5 out of 5 stars

Highly professional and efficient staff

18 March 2026
Unprompted review
VadoBay logo

Reply from VadoBay

Dear Ania,

thank you for your kind feedback.

We know how delicate the situation is due to recent world events - we are glad to have been able to help you with your flight.

We remain at your disposal for any further assistance.

Best regards,

VadoBay Customer Care Team

Rated 5 out of 5 stars

100% reimbursment

I asked them to cancel a reservation even if it was written that it was not possible to cancel or get any reimbursment. They told me they would check with the hotel and in less than 2 hours they answered me back telling that it would be cancelled with no costs. Amazing, really difficult to find this kind of thing nowadays.

30 June 2025
Unprompted review
Rated 5 out of 5 stars

Welfare purchases

i often buy flights & hotels via vadoBay with the welfare my company provides. Excellent support service, greatly appreciated and fast

18 March 2025
Unprompted review
Rated 5 out of 5 stars

Check in Volotea

I could not make the check in for a Volotea Flight that I had made through vadobay and I was worried because Volotea app could not find my reservation but fortunately Vadobay has resolved without delay.
Great kindness and competence.

1 August 2024
Unprompted review
VadoBay logo

Reply from VadoBay

Thank you for the kind feedback! We remain at total disposal for any further assistance

Rated 5 out of 5 stars

Congrats to all Vadobay team for the…

Congrats to all Vadobay team for the kindness in helping the customer, finding the right solution with a transparent information: simply beautiful!
This is an excellent approach to clients and a very good example on how treat well the customer in a troubling situation with cancelled flights.

30 July 2024
Unprompted review

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