Vagaro - US Reviews 167

HATE THIS COMPANY!! They are impossible to get a hold of, sell you equipment that doesn’t even work with your account and REFUSE to refund a credit card reader that doesn’t even work!! Good luck trying to get a hold of
Someone. I have literally spent over 5 hours JUST THIS WEEK trying to get this issue resolved. GO SOMEWHERE ELSE! There are plenty of better options out there with MUCH BETTER customer support.

They make everything so easy! Always works great, and customer service is always polite and helpful.

i sent an email to VAGARO... but the email came back NOT DELIVERED...here is what my message was ... see below...
hello.
why am i being changed for WEBHOOK access, yet Vagaro Engineers DECLINED my access request. Looks. like i have been paying this $10 per month for a while now. You are charging me for a service you refuse to provide, not impressed! in Dec 2025 i wanted to setup an Ai Receptionist or the Salon, to do so i needed to give access to the AI company, a service called WEBHOOK was needed, i placed a request with Vagaro... waited 10 days to hear back and the answer was "REQUEST DECLINED", then they charged me Januray & February and March, wow. if NOT or me reviewing the charges on my Vagaro Account, the charges would have continued indefinitely. When i called this morning, to request a REFUND on those charges, I was told the VAGARO does not REFUND! WOW what a great way to increase revenue! So NOT impressed!

We have used Vagaro for the past two years and this platform has gone way downhill. There are constant glitches. Clients don't know if they actually booked an appointment, because they don't receive anything. We lost $700 in one day because clients canceled after not receiving anything from email or text. People kept getting error messages after completing a booking as well. We reached out for help and Vagaro consistently tells us everything looks good on their end. We finally fixed an issue, which stemmed from bad widget coding. WE fixed the issue. Vagaro had no idea what was wrong. When we asked for a credit from loss of income we heard crickets. No response. That is incredibly unprofessional. We are now moving to another company that is addressing all the issues we have. It seems that quite a few businesses leave Vagaro for the same reasons. Lack of communication is the worst part and lack of accountability.

Beyond terrible... They were bad before but are even worse now with the new 2026 update. Vagaro will log me out in the middle of taking a clients payment. We no longer can use the clients card that is on file. Multi-Location features are simply just not working. There are many, many more reasons as to why they get the lowest amount of stars but i beg of you to not find this out for yourself. Literally choose any other company. Its been 5 days since we started experiencing their new issues and support is laughable

If I could give Vagaro "0 Stars" I would. There are several issues that I find basic such as the calendar is NOT in "real time" or "live time." So, you'll need to click onto the button to "Start The Class." Why do I mention this, because if you don't STC, the nightmare to add an attendee or check someone out resulted in me being on the phone with tech support sometimes for 48 minutes at a time! Going backwards, the price you are quoted IS NOT accurate bc everything is an "add-on" with a cost such as the "merchant service account." How do you have clients pay online w/o a merchant service account. The shopping cart is the ONLY system that is NOT visually friendly or intuitive and is NOT like any other point of payment system. WHY? WE all use online shopping carts all the time. If someone hasn't paid for a class, the "Invoice The Attendee" option is hidden. WHY hide an important feature? If you have Live Streamed Classes and you didn't Start The Class, you cannot sign people into the class or add an attendee. The color of the class even hours later will not change (meaning it ended) until everyone has paid. Well, what if that is 1 persona nd they don't pay for 1-2 weeks? How then do I adjust the payroll? Why not a ft that allows for that client to pay prior to enrolling in another class? Getting our customers to sign-in online has been a nightmare. They are so used to coming in and attending a class. Simple and customer friendly right? (Come in, we can handle payment after the class!!) NOPE, not with Vagaro. It's a nightmare bc the "class ended." I cannot add an attendee. What about clients who have signed into the wrong day? NO, you cannot delete them or assign them into a different class or day. Why not? It's a simple feature. The day-to-day functioning of classes and customer servicing has been nothing short of calls to tech AND, I've only had Vagaro for 6 weeks. I think I've called tech 8 time and have been on the phone minimally for 30 minutes to unravel things and find the back-end-techniques and work-arounds. NOPE, there aren't any. I could go on with 5-8 more things that do not make senses with Vagaro but, I won't; just know the system is not intuitive, not user friendly and has NO work-arounds on simple every day things.

Vagaro over charged my account after I discontinued a service. The app kept crashing while I was repeatedly trying to cancel the service. Finally it gave me the correct total and then charged my account anyway. I called and they said we know it says that but we are still going to charge you and offered no refund or any compensation for the lies and false advertising.

I used to use Schedulicity for all of my billing and customer needs and was forced to transfer to this company. Since then, I found the site to be combersome, slow and hard to navigate. When trying to cancel my account, I couldn't do it online. They made me call them which again was cumbersome. Asking for a bunch of information and then stating that because I ordered a CC reader that I had to stay with them for 1 year or pay $100 for the reader (which I never used). Even when stating it was unused and I could send back they refused and pushed the $100. I paid it just so I could get the hell out of this site.

Poor service and scammy - doa hardware won’t replace or refund.

I wish you could color coat each employee you have so they have a certain color for their appointments.

Great help from wonderful friendly customer service. They check in to make sure you are doing good with site. Stylish website that you can design, use templates or hire to help you out. Pricing is amazing for all they have to offer! Merchant service fee is very low. I did tons of research and always came back to Vagaro. In my opinion the best!

Vagaro is Un educated with there own software.
Merchant services is slow in delivering your funds & is expensive.
Vagaro is quick to take your funds when the federal reserve is closed over holidays.

Vagaro is a winner CRM business management program. With exceptional customer service, that's timely in answering phone calls with live representatives (no computer a.i crap), they are very helpful in resolving technical issues quickly and systematically. EZ to create websites with loaded content related to your business, and seamless online booking services. A backend booking system that is integrated with the website and covers plenty of business financial data needs. Vagaro has all of the above, plus is consistency making improvements. Are they a perfect CRM? No. But, they're the best that I've experienced and they definitely help to drive business well.

As a client of hair salons who use VAGARO, I can positively say I detest that platform. First, of course it wants to collect a lot of information from you, and I resent that as privacy-minded low level consumer (really, VAGARO: my hairdresser is the only person I need to speak to make an appointment. No one needs a barely functional platform who makes money on the back of hard working hairdressers) Second, it is an inefficient tool: it rarely recognize my email address,or claims it is already in the system and will not allow me move forward without the right password (VAGARO, do you think you are Mellon Bank??) or it sends a "Your appointment request is pending" email when you actually picked a time and day with a hairdresser shown to you by their own VAGARO system and calendar, so who is "approving" my request and why and how, pray? Last time this happened to me, I sent an email directly to the (new) hair salon telling them I will never bother in the future with a salon that uses a booking system with such insane pretenses. That salon responded right away directly to me that yes, my appointment was in their book and VAGARO was annoying to them as well.(and charging them for that annoying service, no doubt) VAGARO looks fancy and secure, but it is a lot of useless hoops to jump for not much service in the process. I will add, in my experience, very few hairdressers are good enough to warrant that series of hoops jumping. There is a lot of smoke and mirror in the beauty business, and VAGARO is one more layer of pretense there.

Last year, Vagaro acquired Schedulicity, a platform I'd reliably used for 9 years without issue. During the migration, my account was incorrectly merged with my work roommate's separate business (due to prior calendar sharing on Schedulicity). This left me unable to access or use my own account properly.

I spent hours with multiple customer service representatives trying to resolve this. Despite explaining the problem repeatedly and the reps even acknowledging the merge error, no one could fix it effectively. Roadblocks piled up, and solutions fell through time and again. In one attempt to "help," a rep set up a second calendar—which added a $10/month extra charge—even though I couldn't use the platform at all. Billing notifications for this overcharge went to the wrong (merged) email, so I didn't notice for three months.

When I finally discovered the charges and requested a simple $30 refund—pointing out that Vagaro's own system showed zero usage—a rep denied it outright. I asked to talk to a manager, but was told none was available to speak with me. I never felt listened to; my explanations were brushed aside, and no one seemed to care about the real impact on my small business.
Their suggested fix? Migrate my entire account to a new portal. After all the prior mistakes and fruitless hours invested, I no longer trusted them to handle it without creating more problems.

Additional frustrations: I couldn't run basic reports without "checking out" each client individually, and even that feature blocked me.
As a small business owner, if a client paid for a service they couldn't access—and I could see clear proof of non-use—I would refund them immediately, apologize sincerely, and work hard to make it right. I'd recognize their time and money are valuable. Vagaro did none of that. I felt invisible, unheard, and like my time and hard-earned money meant nothing to them.

If you're considering Vagaro set very low expectations for customer support. They may have tools, but when things go wrong, you're on your own.

Online program is very slow (line ups at front desk due to waiting on software pages to load. nothing to do with computer or internet speeds). Also crashed multiple times, especially when creating new appointments and changing pricing or service times.
Beware... we had to get their free card reader for salon staff to clock in and out. We only subscribed to the program for 1 month. Upon cancelling our subscription we were charged and additional $140 (free card reader fee) I was told due to an early cancellation. Funny, I thought we could quit anytime. Apperantly we found out we had to be with them for 1 year before you keep the card reader. They would not accept the reader and refund the fee if we returned it. The card reader is only listed as $69 new on shopify. Also, You can't see a report with the receipt total from a clients service. It can only be viewed as individual transactions. There are so many other problems to list. We switched to Mangomint only after using Vagaro for 1 month. Previous to this we've used Daysmart for the past 13 years and would have stayed however we needed a better platform for online booking. I would advise staying away from Vagaro. Mangomint has been spectacular.

When my former salon booking service, Schedulicity, sold to Vagaro, I was led to believe that the latter platform would be at least as good as the former. This was hardly the case. The site is unattractive and cluttered, and 100% of my clients were bewildered by how counterintuitive and confusing the interface is, and most of them were rejected from booking because it didn't recognize my former clients when I activated the "no new clients" feature (it took multiple, long phone calls to determine this could not be fixed). I was also disgusted with the way they charge extra fees for features that had been included at no extra cost with my subscription to Schedulicity. So after MANY hours over several days on the phone with friendly-but-clueless customer service reps attempting to clear the confusion, I declined to continue with Vagaro, and found another service that my clients are happy with. I was later surprised to find that Vagaro had charged me the next month even though I had told them I wouldn't keep their service, so I formally attempted to sever all ties with them. This lead to a string of calls and emails over the coming months, and eventually I learned that they wouldn't cancel my subscription until I paid $100 as an early cancellation fee for the card reader that I'd been pressured to sign up for (but never used), as the fine print in the contract said I agreed to use that little piece of plastic for at least a year. I feel deceived, mislead and abused by this company, and therefore am obligated to warn others who may considering contracting with Vagaro.