Vagaro Reviews 

Jack has been amazing and has helped me throughout the entire set up and onboarding process. He is also there anytime i have an issue or any questions. Thanks Jack

We switched to Vagaro this week after using a bespoke system for 10 years, and I was really nervous about the change. Thanks to Liam, the whole process has been incredibly smooth.

He’s been at the end of the phone for every query from me and my team, has helped us tweak and customise things, delivered team training, and made sure everyone felt fully prepared for launch.

We were deciding between Vagaro and Phorest for our new software, and I’m so glad we chose Vagaro – largely because of the outstanding, consistent support we’ve had.

Thank you so much, Liam! ⭐

When my former salon booking service, Schedulicity, sold to Vagaro, I was led to believe that the latter platform would be at least as good as the former. This was hardly the case. The site is unattractive and cluttered, and 100% of my clients were bewildered by how counterintuitive and confusing the interface is, and most of them were rejected from booking because it didn't recognize my former clients when I activated the "no new clients" feature (it took multiple, long phone calls to determine this could not be fixed). I was also disgusted with the way they charge extra fees for features that had been included at no extra cost with my subscription to Schedulicity. So after MANY hours over several days on the phone with friendly-but-clueless customer service reps attempting to clear the confusion, I declined to continue with Vagaro, and found another service that my clients are happy with. I was later surprised to find that Vagaro had charged me the next month even though I had told them I wouldn't keep their service, so I formally attempted to sever all ties with them. This lead to a string of calls and emails over the coming months, and eventually I learned that they wouldn't cancel my subscription until I paid $100 as an early cancellation fee for the card reader that I'd been pressured to sign up for (but never used), as the fine print in the contract said I agreed to use that little piece of plastic for at least a year. I feel deceived, mislead and abused by this company, and therefore am obligated to warn others who may considering contracting with Vagaro.

This platform is the best platform in UK
Me saying this as I have been with most of the platform inc newest, I must say the suport is incredible ,always there is someone who's helping with any inquiries,any time .is Woking well for me as I am just small business working my self up

He is very kalm ,pationt and clear talk, friendly and polite.

I had the pleasure of working with Estera and Liam from Vagaro, and I couldn’t be happier with the support they provided. They helped me build my website from the ground up and guided me through setting up my business on the platform.

Both were patient, knowledgeable, and incredibly supportive throughout the entire process. Their clear explanations and willingness to go the extra mile made everything so much easier.

I’m truly grateful for their help and highly recommend working with them if you want a smooth, stress-free experience.

Thank you, Estera and Liam!

I was contacted by someone from Vagaro via text message. I responded as I was looking for something as a new business and was given a free trial period. A few weeks later, I emailed them stating that I did not want to renew once the paid subscription would begin. I was told that I needed to sign in to cancel by the 5th of November, but when I attempted to log in back in September, I encountered issues and was unable to access my account.

On the 5th of November, when I noticed the payment had been taken (and was still pending), I contacted them again to cancel, explaining that I had already emailed at least two months before the renewal date. The representative who responded questioned the issues I had experienced, implying that I was not being truthful. I then asked if they could at least give me access to my account for November since it was already the 18th, meaning I had lost more than two weeks of access. Since then, I have been completely ignored. Even if I was to continue with them, I don't really trust their customer service.

I have now had to open a dispute with my payment provider just to get a response, but I still haven’t heard anything. Based on this experience, I would not recommend Vagaro - their customer service has been extremely poor.

Vagaro has been so easy to navigate and I am loving it! My clients have the easiest time booking with me and I can adjust appointments with no problems or hassle. It is simple and that makes it excellent.

I’m so happy with the service Vagaro has provided. The free website Estera created for me is amazing—the quality is outstanding!

Mariam was absolutely incredible — so kind, patient, and helpful! She resolved all my issues, guided me through the platform, and made sure I felt completely confident using it to its fullest potential. Her service was outstanding, and I’m truly grateful for how easy and enjoyable she made the entire experience. I’m so happy to have joined Vagaro — thank you, Mariam!

Switching from another booking system was so easy, the customer support has been second to none from day one. I initially just wanted the booking system however now have my website and payment system through Vagaro too. Easy to navigate on a range of devices.

Summary: horrendous customer service; binding contracts unbeknownst to customer; big fees; consistent bugs on platform never fixed.
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I was a happy customer of Schedulicity for several years for my lash business. In April 2025, Schedulicity merged with Vagaro, and therefore my business went with it. I was sent a link to merge, and upon going through the steps, was prompted about a "card reader". Big red accept button at the bottom, no other option. Completely unbeknownst to be, accepting this step put me in a 12 month contract with Vagaro. If I break this "contract" (which I have because they are incompetent as a company), I will be charged $140 for the hardware. Pardon me? Something I never wanted, have NEVER used, is costing me? And I'm not even allowed to return it? Not to mention, when I received the hardware, there was zero instruction on how to use it. No papers in the box, no email, not a word. Stupid.

When my business was transferred, so was credit card information. This would've been amazing if they would have warned me about pre-authorizations for my clients. Due to the absolute lack of a heads up, clients were seeing a foreign authorization on their accounts, causing panic and cars cancelling. This, is turn, makes ME look shady as a business owner. I was mortified.

I used Vagaro for 6 months, and although I made several calls to customer service, issues persisted. 6 months of use and I STILL had clients who occasionally could not see my business listed, and then couldn't see any of my availability. This is the ENTIRE point of a scheduling system!! My waitlist also never worked from day one.

When I finally canceled yesterday, I was charged a full month on the same day and was refused a refund. So now I am YET AGAIN paying for something I don't even have access to! What an absolute joke of a company. I beg you to take your business elsewhere.

Please do not use this app if you're a chiropractor. I'm being charged £100 to leave due to getting a "free" wisepad, even though it doesn't work. They said I can reboot and then it will be refreshed, so I can connect to stripe. But this doesn't work. Communication is poor, no app should be this slow to load, website loading is extremely slow. It's the same layout and problems as 7 years ago when I used in another job.

I wish the system would move faster. Sometimes it lags and the client is waiting

This system works great if you have no time constraints, endless patience and are based in the US.
If you are a UK-based business, and looking for an efficient booking, payment and data management system, this may not be for you. I would certainly NOT recommend this for any chiropractic clinic.
This is the slowest server I have ever used (compared to practice hub, Jane, and Zoneee). The loading time is up to 10 seconds PER PAGE. Want to quickly click away from your notes? Careful theres no autosave function.
FREE READER? Careful, the one we got never ended up working and couldnt be connected to the system and it locked us into 12 months with vagaro.
Support? Again, you'll need patience. The replies by email are slow and call wait times even more painful.
Want to get hold of your patient data? Sorry. you'll have to individually download every single note you ever made, manually, in HALF SPEED, because you guessed it - 10 second load time per page. And even then, half the data from the previous page is still there, so lets RELOAD because the wrong notes are on the wrong client profile.
You think its pretty cost effective but loads of add-on features rack up super quick.
Another note, permissions feature needs WORK. So much you still cant do even as an 'admin'. Flip, this has been exhausting and glad to be leaving once i've spent 6 months moving all my data on my own. Cheers.
App for mobile was surprisingly efficient though.

Vagro have been absolutely amazing in helping me set up my business. From the very beginning, their team has been so supportive, creative, and genuinely caring. Nothing has ever felt too much trouble — they’ve guided me through each step with patience and brilliant ideas.

Their attention to detail, professionalism, and willingness to go above and beyond have made such a difference. I honestly couldn’t recommend Vagro enough — if you’re looking for a team who truly care and bring your vision to life, they’re the one!

They merged with Schedulicity. It was nothing but a nightmare. Do not use them. Some of my clients could not book and some clients showed up as Hamilton Hamilton with just their email . I contacted support and only the client can change it. My notifications have spam for their credit card processing which I repeatedly asked them to remove and it was not done. I contacted the CEO never had a reply back. Absolute worst company . their reply is false. the credit card spam is never removed after thirty days. I ve sent multiple request for the removal that appears on my notifications. Their reply is it will be removed in 45 days which has never occured. falsely claim if you click on it its removed for 30 days. it's not. I emailed the CEO twice for poor service and no response back. Im not paying for poor service. Check out their business reviews. They are bad

Scheduling appointments with Vagaro is a total pain. My information was migrated over to this company when they bought Schedulicity. Schedulicity was a simple, straightforward, easy service to use. Not so with Vagaro. Trying to find my barbershop, even after inputting all of the required information was unnecessarily complicated and even then there were no results that matched...but I was directed to spas, beauty salons and other businesses located in San Francisco (the apparent default location)....I live in Michigan and having the system recommend businesses in California not at all helpful. There is no way to offer feedback to this company or to contact a real person to resolve problems. It may work well from a business side, but the customer facing portal is awful, clunky and not at all intuitive. Vagaro migrated all my information but not the services that I had been using repeatedly? Going forward, I'll just call the barbershop.

I find it very odd that this is the only site I was able to leave a review on. I am a Google local guide and could not access being able to leave a review.
I have been with vagaro for years. We recently looked into numerous other software. We found that the email marketing in some was limited. We do not enjoy the lack of reliability and customer service with vagaro. They are slow to reply and usually less than helpful.
I am moving out of state and have very close relationships with many of my clients that I paid to attract to my business via direct mail marketing and referral fees. I wanted to share my rental listing with my clients. I was flagged and Ignacio sent borderline threatening emails that if I kept my email up, they would withhold my funds! I have copied my attorney because I don’t see how that is legal.
Their customer service takes days to get back to you if you have a challenge, or disruption, but should you want to interact with your clients, they are Johnny on the spot! Emailed me twice yesterday and once today! Now if my software wasn’t working or I needed help, that would take 3 days. While they have some valuable features, I am sickened by this recent experience and will be looking into other software.