Vagaro Reviews 

If you are considering using this service, don't walk, but run away. This is the worst company I have ever dealt with, and I am in my 60s and have used many services over the years. I switched to Vagaro when my former scheduling company was bought by them. It seemed the easiest thing to do was go with the transition. And after asking on FB massage therapy groups about their experience with Vagaro, I felt that I was making a good decision. My experience with them has been terrible to say the least.

Vagaro is much more complicated to use than Schedulicity (I wish Schedulicity had not sold--they were outstanding in every way). Some of my clients had difficulty scheduling through them.

More importantly it took at least 4 phone calls and several weeks for my business to be not be listed as a Spa. My business is a sole proprietor massage and physical therapy practice focusing on therapeutic massage and John. F. Barnes' Myofascial Release. When I called to say I was not a spa, the customer representative asked if my website said I offered massage, "yes," I replied. "But I am not a spa." I had to call several times for them to finally take "spa" off my designation and in the process they also removed massage therapy. It seems everything is computerized. Vagaro scans a website and determines what category the business falls in to. I have no idea how many new clients/patients I lost because they saw me listed as a spa rather than a therapeutic massage and physical therapy office. The customer "service" representatives seem to read from a script and can't veer from that.

It took me two "onboarding" sessions to understand the basics of using this software. The person who led my second onboarding said, in a condescending way, "this is your second on-boarding." Since when does representative of a company act condescendingly towards a new customer?

Finally they dropped "spa" but also dropped massage therapy. Argh! I do offer massage but I am not a spa. Plain and simple.

After trying the company for a few months I realized I needed to switch, and did, but didn't cancel my account with Vagaro right away. I wanted to make sure I had all my client data and all future appointments in my new system and I used Vagaro's email marketing feature since my new scheduling service does not offer that.

When I did call to cancel, it was a long drawn out process. I finally asked the representative (who seemed like a nice young man) to connect me to a supervisor when I found out I was going to be charged $100 for the "free" card reader I had been sent (they charged me $12 for shipping).

Today I got a call back, however, it was no better than the rest. I am used to managers/supervisors, trying to make things right with disgruntled customers. Instead I wasted my valuable time on the phone only after several minutes to realize this guy was not going to do anything to improve my customer experience. When I told him I refused to pay $100 for the "free" credit card reader (they now have a warning that you will be charged for the reader if you cancel within a year--that was not there when I signed up). The representative seemed to only want to know why my experience with them was so poor. I left angrier than when I answered the phone.

This company, in my experience, knows nothing of good customer service. Has an inferior booking software. They seem to use automated computerized systems to categorize your business and good luck getting that changed.

For some businesses who actually are spas, this service might be okay.

My experience has been truly awful. I mostly go by the adage "if you don't have anything nice to say don't say anything." But with my Vagaro experience I feel compelled to warn prospective customers to look elsewhere.

Our company’s experience with Vagaro was deeply disappointing and ultimately detrimental to our business operations. As a platform marketed toward professionals, we expected a level of reliability, accountability, and transparency that was simply not delivered.

Just weeks before a major milestone for our business, Vagaro’s texting and emailing functionalities — essential tools we were actively paying for — stopped working completely. The issue originated from a third-party provider that Vagaro relies on. However, Vagaro did not alert users of this disruption, nor did they communicate any updates. There was no banner, no email, and no message sent to inform us of a platform-wide failure. We were left to discover the breakdown ourselves while dealing with the consequences in real time.

This lack of communication significantly impacted our business. Clients stopped receiving reminders and confirmations. Our outreach campaigns stalled. We lost valuable time, revenue, and trust — all while continuing to pay full price for services that were non-functional.

It took more than a week for Vagaro to implement a partial workaround. We were initially told the issue had been resolved, only to learn later that we would need to be issued and approved for an entirely new business number — a process that involved yet another delay. This caused extended disruption and further damaged our momentum during one of the most critical periods of our calendar year.

When we asked why no communication had been issued to users about the outage, a Vagaro support representative explained that the platform’s user base was “too large” to notify. Instead of alerting all affected businesses proactively, their policy appeared to rely on users identifying the failure themselves before support would engage. This approach, in our opinion, is not only insufficient — it’s negligent for a company serving thousands of businesses.

To make matters worse, each support interaction yielded conflicting explanations. Every representative gave us a different version of the issue, the timeline, or the next step. At no point did we receive a cohesive or competent resolution strategy. This revealed what we believe to be a major failure in internal communication and technical support infrastructure.

As compensation, we were offered a two-month account credit. While that may seem reasonable on the surface, it did not begin to reflect the financial losses, missed client opportunities, and reputational damage incurred during the outage. Our team was left scrambling to recover, with little support or acknowledgment from the platform.

In the weeks that followed, we shared our experience with fellow professionals — many of whom had also experienced issues but were unaware of the cause. Several of them chose to discontinue their subscriptions after hearing what had happened.

Beyond this single incident, it’s important to mention that the platform itself has demonstrated an ongoing pattern of instability. It is not uncommon for the system to go offline during peak business hours, leaving users unable to access schedules, process payments, or check out clients. These outages occur multiple times a year. When they do, customer support lines typically greet callers with a prerecorded message acknowledging the issue but offering no timeline for resolution. Callers are essentially told to wait and hope for the best.

In addition, the mobile app has frequently crashed, forcing us to delete and reinstall it multiple times in order to access basic features. While we understand that no platform is perfect, the recurring nature of these problems created consistent disruption and frustration.

In our professional judgment, Vagaro has not demonstrated the operational reliability, technical consistency, or customer support standards necessary to meet the needs of service-based businesses. We have fully transitioned off the platform and are actively advising others to evaluate alternative options before committing to a system that may not be equipped to support their success.

We are new to Vagaro and the team have bent over backwards to help
Yesterday Tom spent the day with us , he was friendly obviously very knowledgable and very patient!!!
Now we are raring to go
Dennie
Vintage62

I’ve been using Vagaro for over 4 years now, and I can’t imagine running my business without it. The software is user-friendly, powerful, and packed with features that help me save time, reduce no-shows, and provide a better client experience. I especially love the calendar, automated marketing tools, and the ability to track service history and notes for each client.

I definitely recommend this platform to fellow estheticians and spa professionals—because it’s made my business more efficient, profitable, and stress-free.

The Representativess are always very friendly, knowledgeable, professional, and ready to assisst.

The difference between what I had before for website & integrated booking system is from night to day! Estera has been so professional and skilled, listening to all my requirements and getting things done within timescales! Thank you Estera! The whole Vagaro team, have been amazing, Miriam and Tom. They are with you every step of the way!

I had a full day in my healthcare practice blocked out by their system, resulting in significant lost revenue. I was migrated from Schedulicity, with all patient demographic info lost. The transition time was 30 days, which was inadequate. My patients found it very hard to use. Perhaps a good site for some, but definitely not for healthcare.

hands down the best payment , booking and tracking system for medical facility with spa services. Excited to see e-prescribe option now integrated and looking forward for a full integration with ICD10 codes into their EMR for SOAP notes , etc.

Let me tell you, I was skeptical! I've been with a different platform for about 3 years+. It was good, however, it did not give me the reports Vagaro is capable of giving me. With Vagaro I have a checkout system, inventory control and sales, gift cards to offer, packages, memberships, and a robust list of other services many would love to have but don't. It is easy and onboarding teams are amazing!

I enjoying the simplicity of using Vagaro Pro platform

The app is easy to navigate and has everything you need.

It was impossible to figure out how to cancel an appointment. I clicked on the "cancel an appointment" link and it took me to the page to "book" an appointment. When I called the business to cancel and re-schedule my appointment, they said "unfortunately" their booking website had been bought out by a different company (Vagaro) and the new website was "a bit cumbersome." I agree, and see the same thing happening with many small businesses' booking sites: cumbersome, non-intuitive, and time consuming. From small to big businesses, the time and effort to purchase products and services is now passed on to the consumer. So frustrating

Jack and Estera have been brilliant. Jack helped me through the process of setting up the booking system, which I complicated, and Estera sorted out my website which I love. The only point I would bring up is that contacting Jack and Estera was difficult because emails didn't go directly to them which was frustrating. They became my contact and it worked well being able to deal with the same 2 people. They both deserve 5 stars

I love the ability to interact with developers to get new features! I also love the ability to talk to a real human when I have problems!

Our medical office uses Vagaro for scheduling and every aspect of it works as intended, allowing our office to be fully booked and our clients to have access to our scheduling at their convenience.

I haven't used it to my full advantage nut I am happy I am using it. It is easy to use and I am loving it,

We do Nails, Toes, Waxings, Facials, Hair, and Massages!! We are in calabash, NC! It is in the cottages! We are Ladida salon and spa!! This helps us make appointments and helps us and customers stay on track!!

Vagaro Representative, Liam Kirby, has been outstanding with his support and guidance during the implementation of the Vagaro system for my small business. Moving to any new system is always challenging and having great guidance and support is key to success. I look forward to using the systems features to streamline more of the processes to save time for both my business and customers.

I've been using vagaro for the last 2 years. I really love it! I don't need all of the perks. But it's great just in case i do. This is a well thought out program! Whatever your business, this program will cover it. Customer support is superb! you just won't go wrong!

Liam supported me throughout setting up my booking system. Some of my requirements were quite niche and Liam consistently supported me with the highest levels of communication, creative ideas and knowledge. I couldn’t be happier with the continuous support I have received and would highly recommend to anyone who wants a distinguished booking service that works effectively and with ease ⭐️⭐️⭐️⭐️⭐️