Hey i booked a flight from Colombo to Abu dhabi and abu dhabi toh Xnb. 3485388902176 Here is my order number 6073510525698 54AZ3S Here is my itinerary that i received from vaka trip side thr... See more
Company replied
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I booked 3 Air India tickets through them (Order No. 3497850449840, PNR: DPJPPG, E-ticket: 0982955685445/0982955685446/0982955685444). I have not received a valid booking confirmation from the a... See more
Company replied
I requested a refund for my canceled Thai Lion Air flight (PNR QZUNOU) order no#3483661816781 via Vakatrip on 25th May. The airline’s policy promises refunds within 60 days. It has now been over 3 mon... See more
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Company details
Written by the company
**Trustpilot Significance:** Trustpilot is vital for VakaTrip to hear users and address concerns, focusing on user experience rather than promotion. **Ticketing Time Commitment:** Rest assured, timely ticketing is our commitment. Payment made ensures ticketing completion within 12-48 hours, causing no travel disruption. **PNR Validity Assurance:** For real-time order tracking and seamless travel, logging in during ticketing may limit self-management but won't affect your ticket's normal use. **Information Change Assistance:** Discovering errors or voluntarily changing flight details? Inquire anytime at customer@vakatrip.com for assistance. **Itinerary Information:** Post-ticketing, confirmation and invoice details are sent to your email. For an airline-specific itinerary, inquire at customer@vakatrip.com. **Refund and Order Changes:** Refund and change rules depend on the airline's response. Policies of the airline serve as the accurate reference.
Contact info
Floor 10, Cheung Tak Industrial Building, No.30 Wong Chuk Hang Road, Hong Kong., 1010, HONG KONG, Hong Kong
- customer@vakatrip.com
- vakatrip.com
2.4
Poor
494 reviews
Replied to 97% of negative reviews
Typically replies within 1 month
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where is my pnr my amount have deducted…
where is my pnr my amount have deducted from my card my Paid
Order Number: 3460745071214
please look into it at the earliest
Regards
7 August 2024
Unprompted review
Reply from Vakatrip
Dear Customer,
Thank you very much for choosing VakaTrip~
The flight you booked has been issued. The flight PNR is H5MEHX.
After the ticket is issued, we have sent the itinerary confirmation letter to your reserved email address. Please check it.
We are sorry that we responded to you so late, we will improve our service efficiency
If you have any other questions, please feel free to contact us via our official email customer@vakatrip.com
Have a nice day~
Vakatrip CS Team
I had a good experience with VakaTrip
I had a good experience with VakaTrip. The payment process was smooth, and the website is genuine. However, customer care is a bit slow in response, which I guess is because it's a startup. My Order ID is 3459825452108, and I booked 3 tickets for my family. Despite not receiving the PNR ticket email within 12 hours, I emailed VakaTrip customer care and they responded to my email after 3-4 hours, stating that the payment was successful and the airline was assisting in issuing the ticket, so issuting time is 48 hours. And after viewing the negative reviews I got concerned and called the airlines and told them my flight number, time and travel city, After verification of details, the Airlines ( AirIndia) sent me the confirmed tickets to my registered email,
So no need to worry this is a genuene site, and the other part of the review: is about the payment part as I saw many comments indicating higher prices than shown, You all must note that, VakaTrip is a foreign website headquartered in Hong Kong and based in China, so all must note that payments are treated as international transactions. You need to enable international transactions on your credit/debit card, and a markup fee are usually of 2-3% applies. Despite this, I saved money as other Indian travel sites showed higher prices. I got tickets for USD$ 87.00 resulting in INR ₹ 7,266, No worries about that for me, as I got here from SkyScanner, and in other sites there was a difference of 950+ INR, and my credit card forex markup fees are 3% + 18% GST, that's just 217.98 + 18% GST = 257 INR ₹, And other travel websites were showing 8,600 INR + , so yes I still saved a bit here even after paying forex charges and if you're planning to pay via debit card, you must note that apart from markup fees: the bank deducts 1% TDS in every foreign transaction, and that is refunded when you contact the bank.
Suggestions for improvement: Please improve customer care response times and ensure timely communication with customers, especially those with upcoming flights. Enhancing customer experience and building more trust will encourage us all to buy the cheapest tickets from you again. Despite the initial concerns, I found VakaTrip to be a genuine site.
27 July 2024
Reply from Vakatrip
Dear Customer,
Thank you very much for choosing VakaTrip~
Thank you very much for writing such a detailed review for us after using VakaTrip.
Through your description, we noticed the following points
->>After booking a flight through VakaTrip, we usually issue the ticket within 48 hours after payment. This part of the prompt will be displayed on the order page of the website. We will guarantee the user's itinerary and send a confirmation slip to the user's email after the ticket is issued.
->>Regarding the slow response of customer service, because we currently handle user consultation emails through email, there may be a delay. We are gradually improving the customer service system and increasing the diversity of customer service methods. We will continue to improve the response speed of customer service, enhance customer experience, and build more trust.
->>Regarding the exchange rate issue of international transactions you mentioned, I have to say that you have a very comprehensive understanding. For VakaTrip, there is no additional handling fee charged to you. This part of the fee is actually charged by the issuing bank. If you make a reservation in the future, you can contact our customer service through the official email customer@vakatrip.com to provide a screenshot of the deduction. We will give you a corresponding reply and processing.
Thank you again for recommending and using the VakaTrip website.
It is also a great honor to receive such a detailed evaluation from you.
We will continue to improve product quality and customer service to better serve you in the future.
Welcome to choose VakaTrip again~
Have a nice day!
Vakatrip CS Team
Awesome website and easy booking
Hi booking was simple, but can u pls send me the ticket via email. Can u send me the PNR urgently . Booking id is 3459785344183 . It is pretty urgent
27 July 2024
Unprompted review
Reply from Vakatrip
Dear Customer,
Thank you very much for choosing VakaTrip~
The flight you booked has been ticketed.
The flight PNR is 4JTNLS and the ticket numbers are 098-7114910941, 098-7114910942, 098-7114910940
The itinerary has been sent to m.nit****110@gmail.com.
If you have any questions, please feel free to contact us at customer@vakatrip.com.
Have a nice day!
Vakatrip CS Team
Despite of giving all necessary details…
Despite of giving all necessary details and document one month back valatrip.com unable to make correction in passanger name and harrassing me from last one month
order no 3458192509943.
e ticket no.098-7112420922/098-7112420921
26 July 2024
Unprompted review
Reply from Vakatrip
Dear Customer,
Thank you very much for choosing VakaTrip~
Regarding your order, we have made the following clarifications
1. We did not harass you. You wrote the wrong name. We made corresponding confirmation of the correct name. This is the process of change.
2. You provided an ID, but it was unclear and incomplete. The ID did not distinguish between the surname and the first name, but was a whole
3. The correct name you provided was inconsistent with the name shown on the ID.
4. The above is the reason why we have been sending you emails for confirmation.
Finally, we have noted the correct name for you according to the name on the ID. Whether it can be used normally, the right of interpretation belongs to the airline.
Have a nice day~
Vakatrip CS Team
I just booked my flight on Vaka Trip…
I just booked my flight on Vaka Trip order no. 3459620229931 and the amount on invoice was 3987. When I booked the ticket, Rs 4305 was deducted from my account. I have travelled in countless flights in my life and never faced such cheating from any airline service provider. Whatever amount is going to be deducted the exact amount is shown in the final amount or in the invoice. Also, I have not received any confirmation from the airline company which is Air India. When will I get that? Can you please help me with this and the extra amount that was deducted? This is frustrating and makes no sense at this point.
25 July 2024
Unprompted review
Reply from Vakatrip
Dear customer,
Thank you very much for choosing VakaTrip~
Your order has been sent to your email at 2024-Jul-25 16:40:01.
Regarding the difference you raised, we can confirm that VakaTrip did not charge you any fees.
If you still have questions, you can provide relevant vouchers to contact us at customer@vakatrip.com.
Have a nice day~
VakaTrip CS Team
Genuine website as it is a third party…
Genuine website as it is a third party website many airlines need passport verification before issuing a boarding pass and pnr be patient it works they are responsive ❤️🙏
24 July 2024
Unprompted review
Reply from Vakatrip
Dear Customer,
Thank you very much for choosing VakaTrip~
Thank you very much for your positive feedback and recognition of us.
We will work hard to improve the efficiency of our response processing
We will continue to work hard to provide better services and look forward to serving you again in the future!
Have a nice day!
Vakatrip CS Team
No PNR flight in few hours
I booked ticket from Chennai to Hyderabad. I have flight in few hours. I still did not receive PNR. My order number is 3459435869165.... Now I am stuck. No one wants to worry about PNR when you have so many other things to worry about during travel. Vakatrip is a worst.
Update: I have called the airline customer care and got my PNR. People who are waiting for PNR please call their respective airlines for PNR.
24 July 2024
Unprompted review
Reply from Vakatrip
Dear customer,
Thank you very much for choosing VakaTrip~
Your order has been issued and the itinerary has been sent to the reserved mailbox at 2024-Jul-24 12:13:01. The airline code is 3ULHSD and the e-ticket number is 0987114370119.
Currently, the order has been used normally. After the payment is successful, we will guarantee the user's itinerary.
Have a nice day~
VakaTrip CS Team
I have booked flight with order number…
I have booked flight with order number 3459498879842
24 July 2024
Unprompted review
Reply from Vakatrip
Dear customer,
Thank you very much for choosing VakaTrip~
Your order has been issued on 2024-Jul-25 05:47:01 and the confirmation slip has been sent to the email address sidd******.putu@gmail.com.
After verification, the ticket has been used normally.
Have a nice day~
VakaTrip CS Team
Urgent
Urgent: Non-receipt of Airline Tickets
Dear Vakatrip Customer Support,
I am writing to bring to your attention an issue regarding my recent booking through Vakatrip.Despite completing the booking process, I have not received the airline tickets via email.
Booking Details:
Order Number:3459474663906
I kindly request your prompt assistance in resolving these matters at the earliest convenience. It is crucial that I receive the airline tickets to avoid any inconvenience.
Looking forward to hear from you soon.
Sadhana
23 July 2024
Unprompted review
Reply from Vakatrip
Dear customer,
Thank you very much for choosing VakaTrip~
Your order has been issued on 2024-Jul-24 17:10:27 and the confirmation slip has been sent to the email address shri***kt@gmail.com.
Your code is CUWWCB, e-ticket number:
0987085907080
0987085907080
After verification, the ticket has been used normally.
Have a nice day~
VakaTrip CS Team
Hi Team
Hi Team,
My order I'd is 3459427084765, and ticket is still not issued, please help.
I didn't receive ticket. This is a fraud company
23 July 2024
Unprompted review
Reply from Vakatrip
Dear customer,
Thank you very much for choosing VakaTrip~
First of all, we need to confirm that VakaTrip is not a scam website, it is a legal OTA,
Your order 3459427084765 has been issued, PNR: 3U2PZQ, e-ticket number: 098-7085788698
The ticketing time is 2024-Jul-23 10:59:01. The reserved mailbox is rudresh9nr@hotmail.com
But, your mailbox is full and can't accept messages. We contacted you by phone many times, but your phone was turned off.
Have a nice day~
VakaTrip CS Team
VAKATRIP IS THE BEST 😻
Hi Vaka Trip Customer Service .
The booking platform saying My booking not successful yet your System has charge Me twice.
Updated case : Vaka Trip CS has replied my email the next day and solve this problem immediately and they were commit with their jobs.
Definitely will booking my flight tix with Vaka Trip again.
23 July 2024
Unprompted review
Reply from Vakatrip
Dear Customer,
Thank you very much for choosing VakaTrip~
Thank you very much for your positive feedback and recognition of us.
We will work hard to improve the efficiency of our response processing
We will continue to work hard to provide better services and look forward to serving you again in the future!
Have a nice day!
Vakatrip CS Team
I didn’t received my PNR and tickets my…
I didn’t received my PNR and tickets my order number is 3459377549587 so disoriented please share details
22 July 2024
Unprompted review
Reply from Vakatrip
Dear customer,
Thank you very much for choosing VakaTrip~
Your order has been issued on 2024-Jul-23 20:05:01 and the confirmation slip has been sent to the email address mohammeda******zaq261@gmail.com.
Your code is 3QQ2OT, e-ticket number:098-7085582225
Have a nice day~
VakaTrip CS Team
The Customer Service is POOR
The Customer Service is bad, they don't issue refunds, they lie to you that there is no refund available, even after deduction of penalty amount, there was a refund available, but the customer service is very late to revert and they don't provide with full disclosure, with my experience, I shall never recommend booking from this website
22 July 2024
Unprompted review
Reply from Vakatrip
Dear customer,
Thank you very much for choosing VakaTrip~
Thank you very much for your valuable advice,
All refund policies are determined by the airline's policy.
According to our verification, there is no refund for the order.
If you have a certificate about the airline's tax refund, please contact us through customer to provide the certificate.
Have a nice day~
VakaTrip CS Team
I haven’t received my airline ticket…
I haven’t received my airline ticket yet. Order no. 3459205599435
Please share it asap as its been 2 days since I booked the ticket.
21 July 2024
Unprompted review
Reply from Vakatrip
Dear customer,
Thank you very much for choosing VakaTrip~
Your order has been issued on 2024-Jul-22 10:36:30 and the confirmation slip has been sent to the email address adit******r51@gmail.com.
Your code is 3FCATD, e-ticket number:0987085395362
After verification, the ticket has been used normally.
Have a nice day~
VakaTrip CS Team
Delay in providing Ticket and PNR
Hello Vaka Trip
I've booked 1seats of flight through Vaka Trip and it's been 24hours but no feedback at all.
Could you please help let me know the PNR of the flight?
Orderid- 3459214524971
21 July 2024
Unprompted review
Reply from Vakatrip
Dear customer,
Thank you very much for choosing VakaTrip~
Your order has been issued on 2024-Jul-21 15:27:04 and the confirmation itinerary has been sent to the email address shub*****r365@gmail.com.
Your code is 3FW3E2, e-ticket number:0987085404578
After verification, the ticket has been used normally.
Have a nice day~
VakaTrip CS Team
No ticket
I havent received my ticket order no. 3459108827516 issued date july 19, 2024. My flight is on july 22 at 21:45.
21 July 2024
Unprompted review
Reply from Vakatrip
Dear customer,
Thank you very much for choosing VakaTrip~
Your order has been issued on 2024-July-21 18:31:01 and the confirmation itinerary has been sent to the email address steven****l2549@gmail.com.
Your code is 5PO33X, e-ticket number is 079-4901100279
After verification, the ticket has been used normally.
Thank you again for your favorable comments.
Have a nice day~
VakaTrip CS Team
If I could rate no stars
If I could rate no stars, I would! Booked a flight and payment was successful however I have yet to receive any confirmation/PNR. My flight is tomorrow already. Checked with the airlines itself and was told payment from travel agency was not made at all. Care to resolve?
21 July 2024
Unprompted review
Reply from Vakatrip
Dear Customer,
Thank you very much for choosing Vakatrip~
Thank you very much for your evaluation.
At present, no corresponding order is found according to your ID. Please provide specific information and we can help verify the situation.
We will issue tickets strictly according to the passenger's information.
Have a nice day~
Vakatrip Customer Service
I have booked a ticket from your…
I have booked a ticket from your website and I don't remember my order number. its more than 72 hours and
I have not received any pnr or confirmation ticket. I sent an email but got no response. Please check and reply me
20 July 2024
Unprompted review
Reply from Vakatrip
Dear Customer,
Thank you very much for choosing Vakatrip~
At present, no corresponding order is found according to your ID. Please provide specific information and we can help verify the situation.
If you have any questions, you can contact us through the official email address customer@vakatrip.com.
Have a nice day~
Vakatrip Customer Service
Hi my order number is 3459100346850
Hi my order number is 3459100346850, I booked a flight yesterday , my flight is today and and I haven’t received my ticket yet.
Can you email me my PNR or booking reference number please!
Thank you
20 July 2024
Unprompted review
Reply from Vakatrip
Dear Customer,
Thank you very much for choosing Vakatrip~
Thank you very much for your evaluation.
At present, your order cannot be issued due to the impact of the Microsoft incident and a full refund has been processed.
The refund time is 2024-Jul-30 09:59:26.
Have a nice day~
Vakatrip Customer Service
I have booked a ticket from your…
I have booked a ticket from your website and my order number is 3458844138300. its more than 72 hours and
I have not received any pnr or confirmation ticket.
16 July 2024
Unprompted review
Reply from Vakatrip
Dear Customer,
Thank you very much for choosing Vakatrip~
Your order has been issued, the airline code is 2P8W53, and the e-ticket number is:
0987084305022
0987084305023
The itinerary has been sent to your reserved email address rishi.ab***ta@gmail.com at 2024-Jul-17 15:59:01
Have a nice day~
Vakatrip Customer Service
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