Hey i booked a flight from Colombo to Abu dhabi and abu dhabi toh Xnb. 3485388902176 Here is my order number 6073510525698 54AZ3S Here is my itinerary that i received from vaka trip side thr... See more
Company replied
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I booked 3 Air India tickets through them (Order No. 3497850449840, PNR: DPJPPG, E-ticket: 0982955685445/0982955685446/0982955685444). I have not received a valid booking confirmation from the a... See more
Company replied
I requested a refund for my canceled Thai Lion Air flight (PNR QZUNOU) order no#3483661816781 via Vakatrip on 25th May. The airline’s policy promises refunds within 60 days. It has now been over 3 mon... See more
Company replied
Company details
Written by the company
**Trustpilot Significance:** Trustpilot is vital for VakaTrip to hear users and address concerns, focusing on user experience rather than promotion. **Ticketing Time Commitment:** Rest assured, timely ticketing is our commitment. Payment made ensures ticketing completion within 12-48 hours, causing no travel disruption. **PNR Validity Assurance:** For real-time order tracking and seamless travel, logging in during ticketing may limit self-management but won't affect your ticket's normal use. **Information Change Assistance:** Discovering errors or voluntarily changing flight details? Inquire anytime at customer@vakatrip.com for assistance. **Itinerary Information:** Post-ticketing, confirmation and invoice details are sent to your email. For an airline-specific itinerary, inquire at customer@vakatrip.com. **Refund and Order Changes:** Refund and change rules depend on the airline's response. Policies of the airline serve as the accurate reference.
Contact info
Floor 10, Cheung Tak Industrial Building, No.30 Wong Chuk Hang Road, Hong Kong., 1010, HONG KONG, Hong Kong
- customer@vakatrip.com
- vakatrip.com
2.4
Poor
494 reviews
Replied to 97% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Non issuance of tickets
I have booked 2 tickets sector Delhi Amritsar. The payment has been deducted but there has been no issuance of tickets or any messsage.The site doesnt have any contact details or any customer care number. Attaching the proof of payment too
Rs.7244 spent on HDFC Bank Card x5785 at VAKATRIP.COM on 2025-04-14:17:42:26.Not U? To Block & Reissue Call 18002586161/SMS BLOCK CC 5785 to 7308080808
14 April 2025
Unprompted review
Reply from Vakatrip
Dear customer,
Thank you very much for choosing VakaTrip~
According to your user name（ Manoj Gupta）, we found the order number: 3482356909526, your order has been issued, the PNR is 3NNQTS, the ticket number is 0987232739334, 0987232739335
We have sent your itinerary to the email: mano****@hotmail.com, please check it
If you have any questions, please feel free to contact us at customer@vakatrip.com.
Best Regards
VakaTrip CS Team
Responded to email promptly
We booked a ticket with order number 3481667476830, you have given us an itinerary but we checked the code for online check in and it does not work. And also the ticket issued does not have a terminal location. Edited : received email that indicates ticket and terminal thanks alot.
6 April 2025
Unprompted review
Reply from Vakatrip
Dear customer,
Thank you very much for choosing VakaTrip~
The ticket you booked has been issued. The PNR is GCVYQQ. We have sent the itinerary to your reserved email address. You can check the terminal information from the itinerary. Thank you
If you have any questions, please feel free to contact us at customer@vakatrip.com.
Best Regards
VakaTrip CS Team
Cancellation request URGENT
I have sent email to cancel my flight tickets. Respond asap. Details - Order Number: 3481639522159 PNR: 29Y3XI
10 April 2025
Unprompted review
Reply from Vakatrip
Dear customer,
Thank you very much for choosing VakaTrip~
We have received your email regarding voluntary refunds and have assisted you in contacting the airline to apply for voluntary refunds, but we have not received any refunds from the airline yet
We will assist you in following up on the refund progress of the airline. If you receive a refund from the airline, we will give priority to refunding it to your original payment account
Please be patient, thank you
If you have any questions, please feel free to contact us at customer@vakatrip.com.
Best Regards
VakaTrip CS Team
I badly needed my ticket as soon as…
I badly needed my ticket as soon as possible because tomorrow morning at 9 AM is the schedule of my flight. My order number is 3432000251537.
10 April 2025
Unprompted review
Reply from Vakatrip
Dear customer,
Thank you very much for choosing VakaTrip~
Your order has been issued, the PNR is 2XYBCN, the ticket number is 0797232624586
We have sent the screenshot of your itinerary on the airline website to your reserved email address, please check it
If you have any questions, please feel free to contact us at customer@vakatrip.com.
Best Regards
VakaTrip CS Team
I booked a ticket via your website
YOUR WEBSITE IS A SCAM!!! First, you confirmed my payment then sent me an email confirmation. Then, after 48 hours, I had to send you another email just to get my itinerary. You then sent me another confirmation and even a BOOKING REFERENCE but when I checked with the airlines, they said that the booking does not exist. Then you guys tell me that it is because the flight is already full? CSR then tells me that they will transfer me to another flight but the did not send me a new itinerary!!
YOUR WEBSITE IS FAKE!!!
...
I booked a ticket via your website. No tickets have been issued even after 48 hours. The airline, also, could not locate my booking. I need an update on this please. I already sent an email to your website but got no response yet.
10 April 2025
Unprompted review
Reply from Vakatrip
Dear customer
Thank you very much for choosing VakaTrip~
Regarding your feedback, after the ticket was issued, we did receive a notification that the original flight had no seats, so we recommended a flight to you.
After receiving your consent, we notified you that the ticket for the recommended flight was completed at around 3 am. Finally, due to the supplier's system problems, the ticket was notified the next morning, but it was enough for you to go to the airport to use the ticket.
The ticket was issued. At your request, you did not want this recommended flight and asked us to give you a full refund.
Later, we did so according to your request. At present, the full refund has been made to your original payment card.
Please pay attention to the arrival of your card.
In addition, all actions are completed according to your requirements. We are not a scam website. Thank you.
Best Regards
VakaTrip CS Team
I actually book a ticket maybe 30…
I actually book a ticket maybe 30 minutes ago but mistakenly I booked the ticket at 10:00 p.m. but I need the ticket at 10 A.M so after just confirming the booking I instantly contact the vakatrip by their email customer support email but they didn't respond me there and as well as I tried to communicate with them in their contact us option by using their contacts option but still there is no response
1 April 2025
Unprompted review
Reply from Vakatrip
Dear customer,
Thank you very much for choosing VakaTrip~
Your order has been issued, the PNR is QMEYHO, and the ticket number is 8162130350144
We have received your email and replied to your inquiry via email
Please check your email, thank you
If you have any questions, please feel free to contact us at customer@vakatrip.com.
Best Regards
VakaTrip CS Team
Flight details not received
Order number - Dear Team,
SUB: PNR not received
I have booked a ticket from VakaTrip.com website from COK-DXB on 01-April-2025, however I have not yet received any PNR with reference to the same.
I have only received a booking reference number : 3481064165366
Request you to please assist me on the same.
30 March 2025
Unprompted review
Reply from Vakatrip
Dear customer,
Thank you very much for choosing VakaTrip~
Your order has been issued on 2025-03-30 23:19:01, and the PNR: 6NBZY9 and the electronic ticket number: 098-2820267435 have been sent to your reserved email address jerrycool111@gmail.com.
The next day we also sent you the original itinerary of the airline through the email address tomsk.philip@gmail.com.
Currently, your original order 6NBZY9 is shown as cancelled. Did you contact the airline to cancel the order yourself? If you canceled it yourself, please contact us through customer@vakatrip.com to provide the airline's refundable voucher and amount, thank you.
Best Regards
VakaTrip CS Team
I want to cancel my tickets
I want to cancel my tickets. My order number is 3480454407648. Please tell me cancellation procedure. I e-mailed you also.
Please give an update as my flight is on 30th march and would require a prompt action to get any sort of refund.
28 March 2025
Unprompted review
Reply from Vakatrip
Dear customer,
Thank you very much for choosing VakaTrip~
The original flights of 5GFNYU, 5GFQB4 and 5GGJAG have been confirmed by the airline. You have contacted the airline to submit a voluntary refund for all passengers.
At present, we have assisted our suppliers in submitting the information you provided. We will notify you again after receiving feedback. If you have any questions, please feel free to contact us at customer@vakatrip.com.
Best Regards
VakaTrip CS Team
Urgent change of flight- order 3480284571753
Hi,
Order number- 3480284571753
I have mailed you so many times to change my ticket dates even though from 26 march to 27 march in the same flight at the same time and you have not done the same till now. After acknowledging my request, it feels like I have been ghosted by your customer service over my mail.
Moreover, I had taken your worry free service , but to the contrary, I am having stressful time dealing with the change.
Can you please do it on urgent basis ?
In case if you fail to do it, I would be left with no choice other than complaining to my bank and international consumer protection authorities to resolve my issue and get back my money. Pls don’t make my experience the worst travel experience through you.
Thanks
26 March 2025
Unprompted review
Reply from Vakatrip
Dear customer,
Thank you very much for choosing VakaTrip~
At present, your order has been issued. The change service you paid is only for the handling fee when changing. If there is a difference, you still need to pay the difference.
Because the flight you want to change is approaching and there is no seat in the same cabin, the difference will be higher.
When purchasing the service, we also showed that the fee you paid is the change handling fee. If there is a difference, you still need to pay the additional difference.
We have replied to you by email,
Best Regards
VakaTrip CS Team
Refund not issued yet
Hi team - Order ID - 3480380927102
Let me explain the situation here - I asked you to cancel the ticket, you guys said you will but you didnt. Then I cancelled it with the airline and they said I am entitled to the refund, but you guys have not started processing it.
Thank you,
Naman Garg
22 March 2025
Unprompted review
Reply from Vakatrip
Dear customer,
Thank you very much for choosing VakaTrip~
Regarding your voluntary refund application, we have assisted in submitting the application to our supplier.
But later we received a notice from you that you contacted the airline to cancel the order, which requires you to provide the airline's refundable recording and the refundable amount voucher.
We will continue to follow up, and if we receive a refund from the airline later, we will notify you again.
Best Regards
VakaTrip CS Team
Three weeks prior to my flight from DXB…
Three weeks prior to my flight from DXB to Mumbai, I purchased my return ticket; however, Team Vaka was unable to deliver my tickets. That is why I was unable to go to Mumbai.
This was the worst thing that happened. additionally asked for a refund of US$422 in full, but nobody has responded as of yet.
Not advised
22 March 2025
Unprompted review
Reply from Vakatrip
Dear customer,
Thank you very much for choosing VakaTrip~
After your order is issued, we have sent the PNR and e-ticket number to your reserved email address sagar.pawar462@yahoo.com
PNR: 26MKQL, e-ticket number is 0987183838695,
After verification, your order is in the missed flight status, and the order can only try to assist in submitting voluntary tax refund, and is not eligible for a full refund
Best Regards
VakaTrip CS Team
I have not received my itineraries…
I have not received my itineraries which I need to confirm the booking for return tickets and hotel. My order number is 3479593896345.
Please send me the itineraries.
Thank you.
13 March 2025
Unprompted review
Reply from Vakatrip
Dear customer,
Thank you very much for choosing VakaTrip~
Your order has been issued, and the airline has updated the PNR to ZFEURE.
The itinerary has been sent to your email address PHUHLE1104@gmail.com
Please check it. If you have any questions, please feel free to contact us at customer@vakatrip,com
Best Regards
VakaTrip CS Team
PLEASE SEND MY E TICKET Order Number
PLEASE SEND MY E TICKET Order Number: 3479130873389, I SHOULD GO TOMORROW BUT....
7 March 2025
Unprompted review
Reply from Vakatrip
Dear customer,
Thank you very much for choosing VakaTrip~
Your order has been issued, and the airline has updated the PNR to 6UOJUC. Electronic ticket number:
2177231579486
2177231579486
2177231579487
2177231579487
The itinerary has been sent to your reserved email address firdaamal****407@gmail.com
The correct name has been added to the airline's system.
Best Regards
VakaTrip CS Team
hi vakatrip i email you for how many…
hi vakatrip i email you for how many times can pls reply my email my order no.3477711073546. i want to change the date of my return ticket for only one person named susana calcita from the date april 14,2025 change to april 15, 2025 at night or afternoon.and pls if can change that destination to kuala lu mpur to cebu instead of kuala lumpur to manila.or if i cannot change that..if i want to cancel that flight can i refund my money so that i can rebook my ticket again.pls help and waiting for your reply urgent bcos we worried the price getting high..thank you so much
4 March 2025
Unprompted review
Reply from Vakatrip
Dear customer,
Thank you very much for choosing VakaTrip~
Similarly, we have contacted you many times, and your email address
arsebdrick@gmail.com has been prompted that there is insufficient space and cannot receive new emails.
We tried to call your phone number +60 183961064 many times, but it always prompted voicemail and no one answered.
Fortunately, we finally contacted you through another email address jeniffernopre.
If this situation still occurs in the future, please clear the space of your email box or keep your phone open so that we can contact you faster.
Best Regards
VakaTrip CS Team
No refund even after Ailines approved
I have refund approved by the Airline, but Vakatrip is continuously saying that waiting for Airlines response from the past 5 months. They just dont care about customer. Customer experience is out of thier dictionary.
I have begged Vakatrip for providing a case number of which they are communicating with Airlines. But the response from Vakatrip is always a standard system generated.
When they can't handle customer support, they should close company rather than eating customer's hard earned money
30 September 2024
Unprompted review
Reply from Vakatrip
Dear Customer,
Thank you very much for choosing Vakatrip~
Please provide a 13-digit order number, and then we will assist you in verifying the situation
If you have any questions, please feel free to contact us through the official website email customer@vakatrip.com
Have a nice day~
Vakatrip CS Team
My order number 3477173877772.
My order number 3477173877772.
My ticket is a some issu.so .my urgent need help.but no help this website.no contact number ..no mail response.
My pnr cancel direct airline and fully refunded prosessed but vaka trip no response no updates status. Not received money
13 February 2025
Unprompted review
Reply from Vakatrip
Dear customer,
Thank you very much for choosing VakaTrip~
At present, we have found the corresponding details according to your order.
First of all, your order was not a cancellation application submitted through VakaTrip, but was operated by contacting the airline yourself.
Secondly, due to the ticketing method, your order needs to contact the airline again through the agent's channel to apply.
Finally, your order was an application submitted to the airline on February 14, 2025. The airline will review and process the time to receive the payment within 15-30 working days.
So far, we have not received any refund, please wait patiently, thank you, if you have any, please contact us at customer@vakatrip.com.
Best Regards
VakaTrip CS Team
Why doesn't exist someone to reply the…
Why doesn't exist someone to reply the email and no customer service contact number. Can someone give me the confirmation ticket? If cannot respond by 24 hour then list out pls...
14 February 2025
Unprompted review
Reply from Vakatrip
Dear customer,
Thank you very much for choosing VakaTrip~
According to your name, we did not find your order. Can you provide the passenger's name, departure place, destination, departure date, and the email address filled in when booking? We will try to help verify the situation.
We have replied to your email via customer@vakatrip.com. Please reply to us as soon as possible by email. Thank you.
Best Regards
VakaTrip CS Team
I did not receive my ticket which is…
I did not receive my ticket which is booked it 2 days ago. there is no customer care number and I am very disappointed
8 February 2025
Unprompted review
Reply from Vakatrip
Dear customer,
Thank you very much for choosing VakaTrip~
At present, no corresponding order is found according to your user name.
Please provide the departure place, destination, departure date, and passenger name, and we will assist in verifying the situation.
You can also contact us at Customer@vakatrip.com.
Best Regards
VakaTrip CS Team
order no 3476740445288
order no : 3476740445288
happen to find this website from skyscanner.com and i need to get my son back on the first plane tomorrow and after i made the payment only realize that they will only issue ticket detail within 48 hours but my ticket is less than 12 hours. I don’t know how to contact them to ensure the ticket as all has been paid and even i check “My Booking” on the site also it came out - the information is incorrect but ive checked so many times the order number and my email area correct. How can i ensure that my son can fly tomorrow morning.
i found out that email sent during booking has typo and managed to get the ticket number and checked in online..
trusted agent. Thank you
8 February 2025
Unprompted review
Reply from Vakatrip
Dear customer,
Thank you very much for choosing VakaTrip~
According to your order, we found the corresponding flight details and the ticket has been issued. The email address filled in at that time was yanienohamad@yahoo.com
The ticket confirmation has been sent to your mailbox.
Currently, the ticket has been used. According to the rules of Thai Airways, you can check in at the airport with valid documents.
Thank you again for your recognition of VakaTrip.
Best regards,
Vakatrip CS Team
I came across this Vakatrip.com site…
I came across this Vakatrip.com site through skyscanner and i got the cheapest fare compare to any other sites. Although, its clearly mentioned in their site that it can take upto 48hrs for ticket confirmation but i got the tickets in 20 minutes approx. So it was great experience with this VAKATRIP. Firstly i was also hestitaing to book but its Trusted agent. GOOD JOB DONE.
5 February 2025
Unprompted review
Reply from Vakatrip
Dear customer,
Thank you very much for choosing VakaTrip~
We are honored that you have chosen our website and given us important comments.
We will continue to work hard to improve the website performance and customer service quality.
Welcome to choose VakaTrip website to book air tickets again.
Have a nice day~
Best regards,
Vakatrip CS Team
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