Valiant Finance Reviews 3,334

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 254 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and genuine care in securing the best financial outcomes. The service provided is frequently highlighted as excellent, with many people appreciating the efficiency, smooth processes, and stress-free experience from start to finish. Reviewers are particularly impressed with the quick response times, clear communication, and the staff's dedication to keeping them informed at every step. However, some people were dissatisfied with the communication, transparency, and overall handling of their application, experiencing poor follow-up and long waiting times for calls and emails.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their professionalism, efficiency, and... See more

Service

Users describe positive interactions with service, highlighting the professionalism, efficiency, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting exceptional communication and... See more

Response time

Reviewers highlight positive aspects of response time, with many customers praising the quick and efficient... See more

User experience

Consumers generally report a positive user experience, highlighting the ease, efficiency, and seamlessness of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From the beginning to end Michael Williams was professional and promptly with his service. He went above and beyond to help us get the best financial results. He handled everything while we were over... See more

Company replied

Rated 5 out of 5 stars

while working with zak in the last 10 days.. he was able to achieve us a fantastic result with emulgamating 3 loans into one to lower our weekly payments.. the process went smooth with out any hiccup... See more

Company replied

Rated 5 out of 5 stars

I can’t recommend Eliot highly enough. From the very first call, his service was professional, honest, and focused on getting me the best outcome. He explained everything clearly, kept me updated... See more

Company replied

Rated 5 out of 5 stars

We really appreciate Dara’s help with our business car finance. As a small-to-medium business, we were previously declined by a traditional lender, but Dara handled everything smoothly. His quick foll... See more

Company replied


Company details

  1. Non-bank financial service
  2. Car finance and loan company
  3. Finance broker

About Valiant Finance

Written by the company


Valiant


About us

Valiant is dedicated to helping you access the right business finance for your needs and streamlining the application process. Cut through the red tape and get back to doing what you love.

We understand the issues businesses face with finance, including those in unique situations who have struggled to secure the cash they need. Valiant offers instant access to 80+ leading lenders, so that you can be confident you’re getting the right product at a competitive rate.

Visit www.valiant.finance, tell us a bit about what your business does, and we’ll find lenders that match your needs. Better yet, see funds in your account in as little as 24 hours. We’ve got you.




Contact info

4.9

Excellent

TrustScore 5 out of 5

3k reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 87% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

This process was handled so well and…

This process was handled so well and everything moved along so smoothly! Thank you Alex for taking care of us. :)

26 September 2025
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Reply from Valiant Finance

Hey,

Thank you for your kind words! We're so pleased to hear that Alex provided you with such excellent care and made the process seamless. Providing excellent customer service is our top priority, and we're thrilled we met your expectations. We look forward to the opportunity to work with you again in the future.

Rated 5 out of 5 stars

Ryan G

Ryan was superb to work with, he would ring daily to update me, he was full of positivity and enthusiasm. 10/10 experience couldn’t recommend Ryan any more.

23 September 2025
Unprompted review
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Reply from Valiant Finance

Hey Deon,

We truly appreciate your kind words and are delighted to hear about your exceptional experience with Ryan. We strive to provide the best possible service to all our clients, and we're thrilled he made the process so smooth and kept you informed every step of the way. We look forward to the opportunity to work with you again and provide you with the same excellent service in the future!

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️

⭐️⭐️⭐️⭐️⭐️
“I had an excellent experience with this finance company. The team was professional, transparent, and very supportive throughout the process. They explained everything clearly, offered flexible solutions that matched my needs, and made the entire experience stress-free. Their customer service is outstanding, and I felt confident and valued as a client. I highly recommend them to anyone looking for reliable financial services.

23 September 2025
Unprompted review
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Reply from Valiant Finance

Hey,

Thank you for your excellent review! We're delighted you found our team professional, transparent, and supportive throughout the finance process. We prioritise clear communication and flexible solutions tailored to your needs to ensure your satisfaction. We appreciate your recommendation and look forward to assisting you in the future.

Rated 1 out of 5 stars

Still haven't heard

I'm very frustrated as I have been waiting for a call for weeks. I get people are busy. I know what's happening. I was actually concerned for the broker initially and called yesterday on the main number to make sure he was okay.
I was told I would hear from someone in management. Nothing. I got one email back in 2 weeks or so of calls. I was told I would get a call straight back... that was over a week ago.

5 September 2025
Unprompted review
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Reply from Valiant Finance

Hi Ella,

Thank you for bringing this to our attention. We sincerely apologise for your experience and for the delay in our communication, this is not reflective of the standards we uphold at Valiant.

Your broker has already reached out and addressed the issue. We hope this demonstrates how seriously we take your feedback and appreciate the opportunity to continue working with you.

If you have any further questions or concerns, please contact our Customer Success team on (02) 9189 6771 or email customersuccess@valiant.finance and we will reach out to you.

Rated 5 out of 5 stars

Amazing experience best in business

Thomas was amazing! He helped my new business found finance for a car purchase. It took Thomas less than a week from the start of the application to settlement. This is genuinely the best experience I have ever had in any finance related matter. Period. Highly recommended Valiant, they are the best in the business and it is not even close.

19 September 2025
Unprompted review
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Reply from Valiant Finance

Hey Ivan,

Thank you for the outstanding review! We're thrilled Thomas was able to secure finance for your new business's car purchase in under a week. We understand the importance of speed and efficiency for new ventures, also we're delighted he exceeded your expectations. We look forward to assisting you with future finance needs as your business grows and appreciate your recommendation.

Rated 5 out of 5 stars

It was nice working with Alex…

It was nice working with Alex Patsellis, he was quick to respond and professional. Happy to work with him again

18 September 2025
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Reply from Valiant Finance

Hey Sarah,

Thank you so much for your feedback! We're glad to hear that Alex provided you with quick and professional service. We value responsiveness and efficiency, and we're pleased he met your expectations. We look forward to working with you again in the future.

Rated 5 out of 5 stars

Kelvin Cheung the broker went above and…

Kelvin Cheung the broker went above and beyond and through diligence,consistency and mutual respect gave me an amicaple outcome in unbelievable short order as well as a genuine interpersonal relationship experience. Absolute assett and humble legend.

18 September 2025
Unprompted review
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Reply from Valiant Finance

Hey Peter,

Thank you for your fantastic review! We are delighted to hear that Kelvin provided you with such a positive and speedy outcome, all while maintaining a respectful and collaborative approach. Our goal is to offer expert advice in a friendly and accessible way, and we're pleased his service exemplified this. We hope to have the opportunity to work with you again.

Rated 5 out of 5 stars

Great communication and understanding…

Great communication and understanding of loan needed, look forward to getting back to you soon

17 September 2025
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Reply from Valiant Finance

Hey Cameron,

Thank you for your kind review! We're delighted to know our communication and understanding met your expectations. Your interest in Valiant Finance is greatly valued, and we're always here to assist with your financial needs. We hope to connect with you again soon.

Rated 5 out of 5 stars

A true treasure to Valiant Finance; Kelvin Cheung.

I really had an amazing experience working with Kelvin Cheung at Valiant Finance! His expertise made the entire process incredibly smooth from start to finish. He was an excellent communicator—always quick to respond, super clear, and made sure that I understood every step.

What really stood out was how well he listened to my needs. He took the time to understand what I was looking for and found me a fantastic deal that worked perfectly for my situation. It honestly felt like I had someone truly in my corner the whole time.

If you’re looking for someone who’s professional, knowledgeable, and genuinely cares about helping you, I highly recommend Kelvin. Thanks again for making my family car buying experience stress-free and exciting! Thank you.

16 September 2025
Unprompted review
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Reply from Valiant Finance

Hey Gurung,

Thank you for your wonderful feedback! We're so pleased to hear that Kelvin provided such excellent service, taking the time to understand your family's needs and securing a great deal for your new car. Our goal is to offer clear communication and personalised support, and we're delighted he made your experience smooth and stress free.

We look forward to helping you with future finance requirements and truly appreciate your recommendation.

Rated 5 out of 5 stars

Alex was incredibly helpful and guided…

Alex was incredibly helpful and guided me every step of the way aswell as answering every one of my questions no matter how silly

16 September 2025
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Reply from Valiant Finance

Hey John,

Thank you for the great review! We're delighted to hear that Alex was so helpful and responsive to your questions. Providing excellent customer service is our top priority, and we're thrilled he exceeded your expectations. We look forward to working with you again in the future.

Rated 5 out of 5 stars

Best finance experience in over 30…

Best finance experience in over 30 years!
Talal Al-Ali from Valiant did the 🎩 of financial services. He went above and beyond my expectations from the get go. In my books he just become the Financial Wizard of Oz :) My particular case was a difficult one. No one will touch me and then Talal Al -Ali comes along and does what he does best. He listened and delivered as promised. If you need someone highly skilled and professional that will deliver a positive outcome better than what you're expecting, then contact him and be ready to be amazed!

15 September 2025
Unprompted review
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Reply from Valiant Finance

Hey Theo,

We truly appreciate your kind words and are delighted to hear about your exceptional experience with Talal Al-Ali. Exceeding expectations is always our goal, and we're thrilled he was able to deliver such a positive result. We look forward to the opportunity to work with you again soon!

Rated 5 out of 5 stars

Faye has been fabulous to deal with

Faye has been fabulous to deal with - I was kept updated the whole way through

The structure of things with my company was a little complicated at my end. Other brokers told me it could not be done. Faye got it all settled, no problems at all

I'm really pleased... thank you so much Faye

13 September 2025
Unprompted review
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Reply from Valiant Finance

Hey Paul,

Many thanks for your 5 star review. We’re glad Faye found a path forward and kept you updated along the way. We look forward to assisting you again.

Rated 5 out of 5 stars

They communicated effectively and…

Talal communicated effectively and managed everything smoothly. All my requests were fulfilled promptly and completed successfully.

12 September 2025
Unprompted review
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Reply from Valiant Finance

Hey Cooper,

Thank you for sharing your experience. It’s good to hear that the team kept things smooth and delivered on your requests quickly. We look forward to assisting you in the future.

Rated 5 out of 5 stars

Zeke was super patient with my journey…

Zeke was super patient with my journey as my case was a little difficult! Incredible support & amazing response times highly recommend

8 September 2025
Unprompted review
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Reply from Valiant Finance

Hey Demmi,

We’re grateful for your recommendation. It’s good to know that Zeke’s patience and clear communication were helpful. We look forward to assisting you again in the future.

Rated 5 out of 5 stars

Thankyou so much Caelim

Thankyou so much Caelim, I am looking for a business loan and I tried with lot of other lenders but no one can’t able to help me with my situation and as a last try I called to valiant finance. Caelim Shoemark helped me with getting my business loan with in a week.

3 September 2025
Unprompted review
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Reply from Valiant Finance

Hey Akhil,

We appreciate your trust in our team. We’re glad that Caelim identified the right solution for your situation and timeline. We look forward to assisting you in the future.

Rated 5 out of 5 stars

100% Recommend - Incredible Service and get results!

I honestly didn't have a great deal of confidence that I would be successful in getting approved for a loan. When I got a call from Valiant after a previous enquiry, I was almost very dismissive and even said that if theh wanted ti given it a go they could, but I wouldn't hold my breath.
Joe from Valiant must have set out to prove me wrong though, and he certainly did. I got an approval, and it was so much less stressful of a process as what I expected. He kept me in the loop with where everything was up to, he didnt give me any BS about it, and spoke to me in a way that gave me confidence that I could trust him to do what was needed, and he certainly delivered!
Wven when it came to sorting out getting the funds paid to the business for the trailer insurance was purchasing, this was all pretty much sorted out for me and I didn't have to stress about it.

I would 100% recommend Valiant to everyone, and will absolutely be using them again in the very near future, when it comes to upgrading my business vehicle, because I know I'll be able to get in contact with Joe, and he'll work his magic for me!

28 July 2025
Unprompted review
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Reply from Valiant Finance

Hey Brendan,

Thank you for sharing your experience. We're thrilled that Joe provided you with exceptional service. We appreciate your business and are very grateful for your recommendation! We look forward to assisting you with your vehicle upgrade.

Rated 5 out of 5 stars

Amazing service with Talal so happy…

Amazing service with Talal so happy with how everything was done so quickly and consistently communicating which made our experience really good. Would highly recommend

5 September 2025
Unprompted review
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Reply from Valiant Finance

Hey Jamie,

Thank you for taking the time to leave a review. We're so glad to hear you had such a positive experience with Talal. Making the process quick, clear, and communicative is always our goal. We look forward to the chance to work with you again.

Rated 5 out of 5 stars

Business Funding

Working with Alex from Valiant Finance was an absolute game-changer for my business. Alex has looked after my business needs for many years and I have also referred my clients to him. From our very first conversation many years ago it was clear that I was in the hands of a true professional who not only knows the industry inside out but genuinely cares about his clients.

He navigates the complexities of business finance with confidence and clarity, always keeping me informed, and reassured, throughout the entire journey.

Thanks to his hard work and expertise, I was able to secure the funding I needed — quickly, efficiently, and on terms that truly worked in my favour. He handled every detail with precision and integrity, and I never once felt like just another client. He went above and beyond to make sure everything was aligned for my long-term success.

If you're looking for a business broker who delivers results, communicates clearly, and operates with transparency and integrity, look no further. Alex from Valiant Finance exceeded every expectation, and I cannot recommend him highly enough. A true five-star experience from start to finish!

5 September 2025
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Reply from Valiant Finance

Hey Lynleigh,

Thank you so much for your incredibly kind words. We're truly honored to hear that Alex has been such a game-changer for your business over the years. We especially appreciate you entrusting him with your own clients, that speaks volumes about your confidence in him. We look forward to continuing to support your success.

Rated 5 out of 5 stars

Amazing Brokers Gloria Hung and Kedan Edwards

I’ve been working with Gloria Hung and Kedan Edwards for the past two years, and they have been amazing brokers. They’re professional, reliable, and always go the extra mile to provide the best advice and support. I truly appreciate their hard work and highly recommend them to anyone looking for great brokers.

8 September 2025
Unprompted review
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Reply from Valiant Finance

Hey Rivi,

Thank you, we truly appreciate your feedback! It means a lot to hear that Gloria and Kedan have been such amazing brokers for you. Providing reliable advice and support is what we strive for, and we're glad they've been able to deliver. We look forward to the chance to work with you again.

Rated 5 out of 5 stars

working with Kelvin Cheung made every…

working with Kelvin Cheung made every thing move very smoothly. It was a pleasure dealing with Kelvin.

8 September 2025
Unprompted review
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Reply from Valiant Finance

Hey Rodney,

We're so glad to hear you had a positive experience with Kelvin. Making the process smooth is always our goal. We look forward to the chance to work with you again.

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