An extremely poor service which led to a loss of business. The terminal had a fault which could not be remedied without further investigation at our expense. We had the machine/contract for se... See more
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cant really comment on valitor itself apart from better rates and getting funds quicker , but Neil their rep has done everything he promised . after he made the appointment he came in showed me how... See more
Company replied
AWFUL COMPANY - PLEASE TAKE IT FROM AN OLD BUSINESSMAN DO NOT USE THESE SCAMMERS GOT A BILL FOR OVER £750 NEVER HERD OF THEM THEY SEND THE PAPERWORK AND IT WAS FORGED !!! NOT MY SIGNATURE, WRONG... See more
We moved from Barclaycard to Valitor in 2018. Not being one to swap and change we decided we would place accept the terms offered by Jawed Butt and move to Valitor at our three shops. The move ha... See more
Company details
Written by the company
Valitor are guided by three principles: we think differently & solve your problems simply; we always put our customers first; & we build our own solutions
Contact info
Amberley House, Peascod Street, SL4 1TE, Windsor, United Kingdom
- 01279 712600
- enquiries@valitor.com
- valitor.com
2.6
Poor
242 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Great advice and service would gladly…
Great advice and service would gladly recommend to anyone
8 July 2019
Unprompted review
Reply from Valitor
Hello Martin,
Thank you for taking the time out to leave us a review, we really appreciate your feedback.
We are so pleased to hear that you are happy with the service and advice you have received.
Thank you for your kind words and recommendation.
If you ever need to get in touch with us then please do not hesitate to contact us on 01279 712 600.
Best Regards,
Athena
Where did it all go wrong, Valitor?
I originally took up service with this company in 2019, as they were being promoted by the National Market Traders Federation and had a good reputation. Initially I found this reputation to be well-deserved, and was very pleased with all aspects of their service (excepting perhaps the over-complicated and confusing PCI Compliance system). Accordingly, I gave the company a five star review.
However, in more recent times, I experienced a succession of issues with this company, each exacerbated by difficulty in contacting them, and ultimately ignoring some of the issues. I am not going to relive these stressful problems I experienced by giving a blow-by-blow account of them all, but ultimately, I felt I was left with no option but to terminate my contract. I was expecting cancellation charges to be raised on termination of service (they were) and was gearing up to take my case to the Financial Services Ombudsman. However, luckily, I switched to a company who was happy to buy my contract out, thus saving me from a no-doubt long and stressful battle, even though it allowed Valitor to unfairly profit from the terrible way that they treated me.
I am aware that Valitor was taken over by another company a year or so back, and there may be a connection beween this event and the decline in customer service that a quick scroll through the more recent reviews of this company will confirm. Certainly, the NMTF stopped sponsoring Valitor well over a year ago.
I cannot recommend this company as they currently operate to anyone under any circumstances.
6 July 2019
Unprompted review
Reply from Valitor
Hello John,
Firstly we would like to thank you for choosing Valitor as your payment solutions provider, we are thrilled to have you on board.
We are so pleased to hear that you have had a great experience and so happy to hear that we have been able to save your business money.
We pride ourselves on customer service and always make sure that our customers are our first priority and your review just confirms the hard work we put in everyday to make sure our customers are always happy and their experience is great!
Thank you so much for leaving us a review, we really appreciate your feedback.
If you ever need to get in touch with us then please do not hesitate to contact us on 01279 712 600.
Best Regards,
Athena
Craig Penty
Craig Penty
Very helpful set up of the machine
Much better machine
The Hair & Beauty Boutique
5 July 2019
Unprompted review
Reply from Valitor
Hello Faye,
We are so pleased to hear that you are enjoying the new terminal and so glad to hear that Craig was helpful and provided you with great service.
Thank you for taking the time out to leave us a review, we really appreciate your kind words.
If you ever need to get in touch with us then please do not hesitate to contact us on 01279 712 600.
Best Regards,
Athena
Great company
Great company. Shaun Watkins took care of everything for our terminal upgrade. Everything was perfect.
4 July 2019
Unprompted review
Reply from Valitor
Hello Stephen,
Thank you for your review and kind words, we really appreciate the feedback.
We are very pleased to hear that you had such a good experience with Shaun and its great to hear that he has looked after you.
Thank you for continuing to use us as your payments solutions provider.
If you ever need to get in touch with us then please do not hesitate to contact us on 01279 712 600.
Best Regards,
Athena
Great company Jack Kelly was spot on…
Great company Jack Kelly was spot on and very helpful I am absolutely delighted
Wayne Faulkner Harper
4 July 2019
Unprompted review
Reply from Valitor
Hello Wayne,
Thank you so much for taking time out to leave a review, your feedback is very important to us.
We are so pleased to hear that Jack was helpful throughout the process and that you are delighted with the service you have received, he will be very happy to see what you have written.
If you ever need to get in touch with us then please do not hesitate to contact us on 01279 712 600.
Best Regards,
Athena
In my experience of the card payment…
In my experience of the card payment industry, these guys are at the top of their game. I've been with them for many years now. At the point of renewal I'll appraise the market fully for a better deal but end up staying as am never able to find either lower card rate or terminal rentals. My account is looked after by one Ryan Hadley and I find him eminently agreeable and a man of his word.
4 July 2019
Unprompted review
Reply from Valitor
Hello Rob,
Thank you so much for leaving us such an amazing review, we really value your feedback.
We are so pleased to hear that you have received and continue to receive amazing service.
Ryan will be thrilled to see what you have written and so happy to hear that you are being looked after.
We pride ourselves on customer service and always make sure our customer experience and satisfaction is the number one priority.
Your review just confirms the hard work we put in every day so thank you for your kind words and thank you for continuing to use us as your payments solutions provider.
Best Regards,
Athena
Card payment machine
Help me set the machine
Good communication
PAL Sidu was very helpful
4 July 2019
Unprompted review
Reply from Valitor
Hello Adhil,
Thank you for leaving us a great review, we really appreciate your feedback.
We are glad to hear that Pal Sidu looked after you and was helpful and communicated with you throughout the process. Pal will be very happy to hear this.
Once again, thank you for your review ! If you ever need to get in touch with us then please do not hesitate to contact us on 01279 712 600.
Best Regards,
Athena
Amazing service
Amazing service, easy to set up, saved some money. Naresh was the BDM, top man, sorted everything out for us. Very sufficient service
1 July 2019
Unprompted review
Reply from Valitor
Hello Ali,
Thank you for leaving us such a great review, we really value your feedback.
We are very pleased to hear that Naresh took care of you and offered you amazing service and saved you some money, what a bonus! Naresh will be extremely happy to hear your kind words.
If you ever need to get in touch with us then please do not hesitate to contact us on 01279 712 600.
Best Regards,
Athena
Jack kelly was really helpful from the…
Jack kelly was really helpful from the initial stages. I have been looking for a good deal everywhere and he gave me the best deal out there. Was assisting me through each and every step. Always kept me informed by both email and phone calls. Machine setup was straightforward and really happy with their service.
26 June 2019
Unprompted review
Reply from Valitor
Hello Srigowripala,
Thank you so much for your review, we are happy to hear that Jack was helpful from the very beginning and gave you the best deal for your business. Jack will be thrilled to hear this.
We are very pleased that you have been looked after and we appreciate your feedback.
If you ever need to get in touch with us then please do not hesitate to contact us on 01279 712 600.
Best Regards,
Athena
Jawed was very helpful
Jawed was very helpful, and a very smooth operation with having my card machine. Thank you Jawed
23 June 2019
Unprompted review
Reply from Valitor
Hello Margarita,
We are so pleased to hear that you are happy with the service you have received and Jawed has looked after you.
Thank you for your review, we really appreciate your feedback.
Best Regards,
Athena
Jawed Butt
Fabulous service and very swift responses to any questions I have. Excellent
20 June 2019
Unprompted review
Reply from Valitor
Hello Bryn,
We are so pleased to hear that you are happy with the service you have received.
Thank you for your review, we really appreciate your feedback.
Best Regards,
Athena
Great service
Got approached by 4 different card machine companies but Jack Kelly kept everything simple and easy to understand. Great service and very quick turn round means I’ll have the new card reader in place in my new business in time for the opening. Well done Jack and Valitor
19 June 2019
Unprompted review
Reply from Valitor
Hello Peter,
We are so glad to hear that you have been looked after by Jack and have received great service.
Thank you for your feedback and for choosing Valitor.
We wish you the best of luck for your opening.
Best Regards
Athena
Naresh Nahar
Naresh Nahar, was very professional and helped me save money. Change over was very smooth and quick, very happy with Valitor.
Regards.
Mr Pattni
19 June 2019
Unprompted review
Reply from Valitor
Hello Chiman,
We are so pleased to hear that you are happy with the service provided and great to hear that Naresh has saved you money and looked after you.
Thank you for your review, we really appreciate your feedback.
Best Regards
Athena
New card machine.
New card machine.
Thank you Naresh Nahar for showing me the benefits of having a card machine for my business. I had a few choices to make, however Valitor was by far the best choice.
Bobby
19 June 2019
Unprompted review
Reply from Valitor
Hello Bobby,
Thank you for your review, we are really pleased to hear that Naresh has looked after you and you have received great service.
We really appreciate the feedback.
Best Regards
Athena
Reply from Valitor
Hello Saleem,
So great to hear that you have been looked after by Craig.
Thank you for your review, we really appreciate your feedback.
Best Regards
Athena
Craig Penty
I'm 56 year old and technology is not my thing, Craig came and made this like childs play.
Was always skeptical about having a machine, but now I wish I had got one years ago.
Highly recommend Craig Penty and Valitor.
Shaws Taxis
14 June 2019
Unprompted review
Reply from Valitor
Hello Mandy,
Thank you for your review , we really appreciate your feedback.
So pleased to hear that Craig has looked after you and that you have had a great experience with us.
Best Regards
Athena
Super communication and service
I was very nervous and needed some advice to be able to make an informed decision as to which company to use for our card payment service. Thomas Johnstone was brilliant sending me all the information i needed and talk me through all my queries. Quick service and feel very looked after. Thank you Valitor
13 June 2019
Unprompted review
Reply from Valitor
Hello Hayley,
We are very pleased to hear that you have had a great experience and that you have been looked after by Thomas.
Thank you for your review, we really appreciate your feedback.
Best Regards
Athena
signed up with valitor around 6 months…
signed up with valitor around 6 months ago. had a few charge backs completely not our fault. i.e. one customer with dementia forgot he had made a card payment. Another trying to send back his old engine as ours. Valitor decided to hold nearly 5k of our funds over a £150.00 chargeback. They have now decided to terminate our contract and hold our funds for a period of 6 months leaving us in severe financial difficulties. We have been charged fees different to the sign up fees promised. We were promised next day clearance when signing up... this also did not happen.
AVOID AVOID AVOID
12 June 2019
Unprompted review
Reply from Valitor
Dear Mr Shezad,
Thank you for your review.
We do apologise that you feel this way.
I can see that a member of our Customer Care team has emailed you regarding the issues you are having with explanations of charge-backs and our terms and conditions.
If you are still having issues or would like to discuss this further, please reply to that email or alternatively you can contact : customercare.uk@valitor.com
Thank you again for taking the time to leave us a review.
Kind regards,
Darren Chapman - Customer Relationship Manager
A big thank you to Lauren Campbell
A big thank you to Lauren Campbell. We had a mobile card machine delivered but due to reception problems could hardly use it. An E mail to Lauren and all sorted, a WIFI model delivered within 48 hours.
Super Star.
Regards Llandaff Institute.
10 June 2019
Unprompted review
Reply from Valitor
Hello Phil,
Thank you for your review and feedback, we really appreciate this.
We are very pleased to hear that your issue was rectified in a timely manner and you have been looked after by Lauren.
Best Regards
Athena
Royal Hotel
Richard Round came to see me to review our card terminal fees. It turned out that Valitor could save us 25% compared to our current provider.
We decided to change supplier, Richard came and installed the new terminal and also helped with the PCI compliance.
10 June 2019
Unprompted review
Reply from Valitor
Hello Anthony,
We are very pleased to hear that we have saved you money and that Richard has taken care of you.
Thank you for your review, we really appreciate your feedback.
Best Regards
Athena
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