ValueBasket.com Reviews 5,604

Experience from the Netherlands.
I have ordered an iPad Air 2 on this website on 22 May and I still haven't received anything. The status on my order is still "delay" without any further information for a possible send date. While it says on their website that it would not take more than 10 work days... This is utterly unprofessional and I would very much like my money back!!
If I had known about this beforehand I would have never ordered from here.
And it is also almost impossible to find a telephone number but when you do, you have to wait for more than 10 minutes for them to answer your call. So customer service is not good either. This is why I am trying it on Trustpilot.
I hope I see my money back...

Placed a order for a Samsung Galaxy S6 for £391.99 on the 5th May 2016. The reason I picked Value Basket was the price and the delivery timescale. After waiting the alotted time for delivery I still had no phone.
I contacted them on many occasions to find out where my phone was.
Although they replied promptly their was a myriad of excuses why the couldnt deliver my phone. After taking advice i asked for a refund on the 25/05/2016. On the email i recieved from value basket it stated the following "Refunds typically take 2-5 working days to process from our end, depending on how you paid for your original order (we always credit back to the same credit card that you used for payment). Unfortunately it can sometimes take another 2-3 days for your bank to process the refund, so we advise that you allow 7 days for the funds to be seen in your account." So as of today 9/9/2016 I still have no refund and after nine emails to Value Basket all i have recieved is loads and loads of excuses. The way this company treats its customers is horrendous they take your money and then drag their heels when you ask for it back. Please think twice before you order for this company check out all the review sites before ordering

Ordered a Nikon DX AF-S Nikkor 55-300mm ED VR lens very pleased with this lens. I was a bit worried when I did read the reviews after ordering but did decide to wait. I placed my order on the 6th May and got my lens delivered on the 7th June which was 20 working days but the lens did come from Hong Kong. I know value basket did say 8 -10 days but I think depends on where the products are coming from. They kept me informed all the way with updates and I patiently waited, I'm glad I did the lens is excellent. Knowing now that the orders can be a bit behind I would recommend allowing longer than they state for deliveries.

NOW IT IS 10 WEEKS AND THEY ARE STILL SAYING THE DELIVERY IS LATE. tHEY ARE STILL TAKING ORDERS FOR THIS CAMERA AND THEY REFUSE TO DELIVER. COMPLETE AND BUTTER LIES ALL THE TIME . TIME TO ASK FOR A REFUND! Very frustrating dealing with this company in Spain. I have paid for a camera €337 plus extra delivery insurance and from that moment on 25 April until 10 June I have received nothing but apologies that they are busy. They continue to take orders and give excuses. No clear answer and many people have a problem receiving their items as I now see on the reviews.6 weeks later and nothing sent to me??

Muy frustrante tratar con esta empresa. He pagado por una cámara de € 337 más el seguro de entrega adicional y desde ese momento el 25 de abril hasta el 10 de junio me he recibido nada más que excusas que ellos están ocupados. Siguen a tomar pedidos y dar excusas. Hay una respuesta clara y muchas personas tienen problemas para recibir sus artículos como ahora que veo en las semanas posteriores reviews.6 y nada se ha enviado a mí ??

I was a bit nervous ordering from this site because I had not come across it previously, so I was unsure on what level of service I would receive. I researched the site and it seemed legit so decided to order my iPad Air 2 from them because frankly the price was so good I couldn't resist! From start to finish on ordering I was updated regularly with emails about where my parcel was and estimated time of arrival! I couldn't recommend this site enough and if I need anything again I will no doubt be looking here first!!!

Ordered an LG G4 a month ago for £230 and its still not even been dispatched. Judging from all the other reviews here, this company is fraudulent and clearly does not even intend to send us our orders. I am asking for a full refund and hope they have the decency to return my money.
Do not shop here!

I'm going to break down my run in with this utterly useless company in a timeline of events. firstly i have ordered a £575 mobile phone and it still isn't here my order was placed on the 21/05/2016

- 30/05/2016 first contact with customer services asking where my phone is.
Their response: Your order is at the processing stage. It will be made ready for dispatch as soon as possible. I understand the urgency to receive the goods asap and can assure you that we're working diligently to fulfill your order at the soonest possible time.

- 02/06/2016 second contact with customer services asking where my phone is.
Their response: I apologize for the delay in shipping your goods. I can see how important this is to you and do apologize for any inconvenience caused

I investigated this matter and discovered that your order was delayed due to a sudden influx of orders that were received over the past few weeks. Our fulfillment team is working hard to clear the current backlog as quickly as possible.

We have implemented a new delivery system to cope with the growing number of orders coming through so that we can handle orders faster and better in the future.

Please accept my sincere apologies for the delay. We will be in touch as soon as we have a firm delivery date.

- 06/06/2016 third contact with customer services asking where my phone is.
Their response: Thank you for contacting us.

We humbly apologize for the delay in shipping your goods. I have forwarded the matter to our logistics department and they are now overseeing the situation.

Rest assured, we are now doing all that we can to deliver the item at the soonest time possible. We now have assigned relevant manpower for you to cope with the situation to avoid further delay and inconvenience.

I’ve had your order escalated to priority status and see that we've already had it upgraded to expedited delivery.

We added free travel adapter to your order which may allow you to charge any of your electronics devices globally. We have also improved localization service order with which you receive alerts update shipping and you can check their location in real time.

Please allow us few more days to fulfill your order and we will monitor your order closely.

Again, I apologize for the inconvenience caused, and hope that this gesture of goodwill goes someway to rectifying the situation.

Thanks in advance for your patience. If you have any further queries, do reach out to us and we'll answer them for you as best we can.

so basically this company from what i can work out is incredibly disorganised. haven't got a clue what is going on and are unable to do basic business activities such as put an order together and send it out to their customers.

don't push your shoddy business managing onto your customers it has nothing to do with us.

plus if you are wondering my order still hasn't been dispatched. utter joke if i could rate less than 1 star i would

Es increible, hice el pedido en Enero de este año y aun no tengo ni mi dinero ni mi objetivo. 6 meses en unos articulos que tiene en stokc

It's amazing, I made the request in January this year and still have neither my money nor my goal. 6 months some items you have in stokc

I am still waiting for my order over 2 months. I have paid over 850 $. From 4 weeks any information from them what is going on. I have sent several emails - no responce. Everything they present on the webpage are lies:avaibility, time of delivery, time of recaction on the question, telephone suport (does not work),
It looks to me that they want to steel my my money...I hope that soon police also ivestigate their business.

I made an order on the 9th May for a Galaxy S7. At the same time I cancelled my phone contract. The delivery time was stated as 'typically shipped in 2-5 days and delivered in 3-8 days'. I had 30 days on my contract so there was plenty of time to get my phone and be able to port my number to the new SIM I had, which required an unlocked phone.

At least, that's what I thought.

In the coming days I checked the website to find out the status of my phone. The first query I made received an email back (13th May) to state that delivery of the item would still be within the suggested time.

I queried again and received an email on the 19th May to say that there was 'slight delay to your order due to our backlog on our logistics end'.

By the 25th May I decided enough was enough. All of the other sites I looked at required a delivery time of at least 5 days and if I wanted to be able to keep my number of ~12 years I would need a refund so that I could go and shop somewhere else. This is what I requested on 25th May.

Another email on 2nd June to ask where my refund was and I received an email on 3rd June to say 'your order is cancelled and a refund has been issued'.

I now have 1 week to get an unlocked phone so that I don't miss the window to transfer my PAC code and port my existing phone number.

Yesterday I received a refund of my money, leaving me no time to get another phone.

This means that thanks to valuebasket I have now lost my phone number of ~12 years and was left for a number of weeks with no goods and no idea of when I would be able to get my money back. Which, incidentally, is taken immediately as you place the order, not when an order actually ships, as is the case with most reputable companies.

If you have a problem with money, maybe you don't like it and need to punt some out, have a go at valuebasket. Maybe you're tempted by the apparently low prices of these mysterious goods that never seem to arrive.

My advice is to steer clear of valuebasket at all costs. I have found an S7 on a more reuptable website now for the same price and it will be delivered tomorrow (1 DAY).

I ordered a Camera with them because it was great price, paid extra for express delivery needing it the same week. They reserved the money right away and processed the payment the next day, when I presumed the Camera was being shipped. When it wasn't there I logged on for tracking information etc. There's no order in order history for the desktop version but on mobile website I can see my order. I've sent emails, used the contact form and tried to call and had no luck. I am going to have to open a dispute via my card company to try and recover the money

Basically ordered an iPad 4 weeks ago. Was made promises that never came to anything. Asked for refund, 7 days later still waiting for confirmation to say it has even been sent let alone received. I'm extremely dissappointed at the length of time this company has had my money and don't expect much from them soon. Reading other people's experience I will soon be repeating as fraud and starting chargeback proceedings with bank.

In response to the reply . Whilst it seems very genuine I don't believe it for one minute. It is now nearly 2 weeks and I haven't received anything. Fortunately it is now in the hands of a fraud team so I don't have to commicate with this company again. Their emails and phone conversations will never give anything concrete even when asked in a direct manner. Ruthless company quite happy to sit on people's savings to make a bit of interest.
I would advise anyone with simular issues to go to their bank for advice.

I ordered a $655 lens on April 19th, May 1st I was told there was a delay, May 16 I requested an order cancellation, and as of today June 6th I still don't have my refund, my account page says "Refund Request Escalated"

It seems like the reviews are correct, some of the more inexpensive purchases go through normally but anything big ticket like mine they sit on it with promise upon promise to keep your money as long as they can.

I order a Samsung Galaxy S6 Edge + on the 18th May with an estimated delivery of between 5-8 days. Having now chased up the order 3 times and being told there is a delay a backlog and that I am now a priority, they still cannot provide even an estimate for dispatch let alone delivery.

I finally lost patience today and after another fob off response by email today 6th June, I sent a further email requesting either confirmation of dispatch today as it supposedly in the warehouse, or a full refund.

I asked for a response within two hours given all other email responses had been almost instantaneous. However, now the phone line is having technical problems!!! and no email is forthcoming.

I am extremely frustrated and would echo other reviews that the level of customer service and response is wholly inadequate. They have had my money for 3 weeks, yet still no delivery date in sight.

If you can ever get the offer of a refund, take it.

I was horrified by the previous reviews, particularly because I had already ordered £1,750 worth of camera from them. Today it actually arrived, much to my relief, 6 business days after my order. So whilst their service is dire in the communications department, they look like a genuine company that is simply lousy at customer care (phones down 'with technical problems', out-of-date order status on my account, etc). I recommend customers wait patiently for the goods from Hong Kong/China etc., and do not try to cancel. Therein lie much bigger problems. They are also very cheap (VAT evasion or similar?).

I ordered Nikon d5500 on 15th May with a hope that i 'll get the camera by the holidays.Now almost 4 weeks has passed and still i have not received the camera.I tried to call but failed and at last i wrote a mail which i got reply stating apologies for delay and not a single word about dispatch.They are saying that they have backlog but if you will search the same item in their site strangely u'll find these available that too in huge number.I was lured by the price they were offering.Now i have learnt that price not everything.......
By Far my worst experience ever!!!I am not going to suggest anyone to buy from this site ever....If you care for yourself and your money dont fall for this trap...so called Valuebasket.com!!!!!!!!!!!!!

This company is in Hong Kong. Ignore all their money back guarantee hocus, they will never get back to you after they ask you three times for pictures, serial number etc. After a week and a half of dealing with them without a response I filed a PayPal claim. Finally they agreed through PayPal to refund my purchase. Just ship it to: Workshop A, 10/F, Wah Shing Industrial Building, 18 Cheung Shun Street, Cheung Sha Wan, Kowloon, Hong Kong and you'll get your refund. This shipping will cost at least $100 for a $300 tablet. Some customer service experience. I would never have ordered this if I knew it was coming from HONG KONG! GO TO HE'LL VALUEBASKET.

So I ordered a laptop with the hope it would arrive within a week or two which i their "claimed regular shipment time". That did not happen and I got a delay on the status without a notification. Ok, so I email customer support and they claim a small backlog, but item will be shipped soon. This was after two weeks. I email them again after 3 and 4 weeks and they say item will be shipped asap - but nothing happened. I go on a business trip for a few weeks and when I come back to the office still no laptop. I finally call customer support 8 weeks after I ordered the item and there is still "a small backlog".. What kind of useless excuse is that.. for 8 weeks of delay.. and on the website there are still several "in stock" items of the same as I bought.

Please do yourself a big favor and avoid!!!

I place an order for a Nikon D3300 with Lents 21/5/16, web site say local products (false) from Hong Kong, shipped 2-5 business days (false) I receive my confirmation mail saying 5-8 business days shipped(false) my money went to Gibraltar ( I don't know why) after 9 b. days waiting for a camera for my holidays and reading all the complaints with delays and problems and the excuses I read from others that I also received I just want my money to get the camera soon to my holidays.

Last year (August) I placed an order for a camera lens, after 4 weeks or so I had still not received my delivery so I chose to cancel the order and obtain my refund which they did - eventually.

Fast forward to now, I felt I should give this 'company' the benefit of the doubt and try once more.. I placed an order for another lens, the 5 working days has now surpassed and my account states that 'there is a slight backlog with my order, and will be dispatched asap,'

Basically I'm feel that I'm going through a replica process of what I went through last year. Having since read the reviews on this 'company' on this site, it seems that everyone is singing the same song, and the fact that they have over £1,200 of my money makes me nervous.

I even watched an American youtube video review of this 'company' from last year, who claimed that when you ring their contact number you will be be greeted with an automated message about "telephone technical difficulties and to place try again later" almost as a matter of practice... I tried myself to ring the number to be greeted with exactly the same message - I didn't know wether to laugh or cry.

As a result, my benefit of the doubt has been proven wrong, I have absolutely no confidence in this 'company' whatsoever.

The fact that they have 'low prices' should not persuade you to purchase, because if something is too good to be true, then it usually is.
I suggest you try a more reliable and reputable company who stand by what they promise.