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Review summary

Created with AI, based on recent reviews

Considering 113 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and professional approach, making interactions pleasant and productive. Many people highlight the exceptional customer service, noting the personalized communication and quick response times throughout the process. However, some customers also noted issues with the products received, mentioning instances where replacements were not the expected color or were refurbished instead of new, leading to dissatisfaction with functionality.

What people talk about most

Service

Clients share positive opinions on service, consistently highlighting its efficiency, speed, and helpfulness.... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the team for being helpful,... See more

Response time

Customers had positive experiences with response time. Many reviewers praised the quick and efficient... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers highlight the... See more

Product

People report ambiguous experiences with product. While some customers received replacements quickly, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Value Checkers we literally amazing. I must also thank Dani for her assistance, she deserves a shout out for her first class customer service! My daughter had an accident with her laptop that she uses... See more

Rated 5 out of 5 stars

A little dubious as I had never made an insurance claim before and never heard of value checkers. Also unsure why I had to send my item off after showing evidence BUT as soon as value checkers took o... See more

Rated 5 out of 5 stars

My experience with Value Checkers has been fantastic. Very fast to assess the item, and communicating with them has been easy and stress free. They have kept me updated during each stage and have now... See more

Rated 5 out of 5 stars

These guys are amazing. I’ll be honest my insurers were comfortable to delay the process but value checkers kept me informed by personal text day in day out and worked with me to get my repairs done a... See more


Company details


Contact info

4.8

Excellent

TrustScore 5 out of 5

128 reviews

5-star
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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great experience

Value Checkers were appointed for the repair of my item following a home insurance claim. From the moment they were instructed to complete the repair, the communication was great- from arranging to collect the item, to updating me on receipt, progress of the repair and delivery.
Fantastic service!

9 November 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic experience from start to…

Fantastic experience from start to finish. In touch immediately, arranged for device to be collected. Constant communication throughout the very short time this process took. Contacted via email and text and made it very easy to reply to. Friendly, helpful, consistent. Super easy to deal with - thank you!

4 November 2025
Unprompted review
Rated 5 out of 5 stars

These guys are amazing

These guys are amazing. I’ll be honest my insurers were comfortable to delay the process but value checkers kept me informed by personal text day in day out and worked with me to get my repairs done as soon as possible. To have someone physically texting me having a proper conversation day in day out rather than an automated service is unheard of these days and very refreshing. I would recommend to anyone needing a good service. Not only that they used real apple products to repair and I genuinely think my MacBook works better now than it did before. Genuinely thank you so so much Value Checkers!

3 November 2025
Unprompted review
Rated 5 out of 5 stars

5 star “value Checkers”

To be honest i cannot give “value checkers” less than 5 Stars, i was kept informed every step of the way & a satisfactory assessment and recommendation was given to my insurance Company. You cannot expect anymore than that, Well done Value Checkers

8 October 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Very quick turn around for a replacement.
Very efficient and I was also kept up to date via text every step of the way.

7 October 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, very prompt with collecting my item and communicating throughout. Quick turnaround between collection and delivery. Very easy to work with.

24 September 2025
Unprompted review

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