Vanaways Reviews 284

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 136 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and excellent communication throughout the entire process, from initial inquiry to delivery and after-sales support. The service provided is frequently described as smooth, efficient, and stress-free, with many appreciating the quick responses and continuous updates. However, some customers also noted significant issues with faulty vehicle deliveries, experiencing problems like damage, error messages, and mechanical failures shortly after receiving their new vans. These reviewers reported a lack of effective assistance from the company in resolving these complex issues, leading to substantial financial losses and operational disruptions for their businesses.

What people talk about most

Staff

Customers had positive experiences with staff. Reviewers consistently praise the team for being extremely... See more

Service

Clients share positive opinions on service, frequently highlighting the efficiency, professionalism, and... See more

Delivery service

Customers consistently express satisfaction with the delivery service. Many reviewers highlight the quick and... See more

Customer service

Users describe positive interactions with customer service. Many customers highlight the helpfulness and... See more

Product

People report positive experiences with product. Many customers express satisfaction with their new vehicles,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Transparency and responsiveness in communications with Lillie-Mae post purchase. Her eagerness to assist was second to none. Just lovely to deal with all round. Pre purchase Simon was just fanta... See more

Company replied

Rated 5 out of 5 stars

My van recently starting costing me a lot of money so I decided I wanted to get a new van that gives me the piece of mind of having a warranty. I stumbled across Vanaways online and after contacting... See more

Company replied

Rated 5 out of 5 stars

Ordered a new Van for our business through Vanaways. Process was extremely seamless and stress free. Tyler Flage was very helpful throughout the process. With continuous communication we knew what was... See more

Company replied

Rated 5 out of 5 stars

Its my first time purchasing a new vehicle. Our business needs 3 new vans, Robert Upjohn was particularly helpful explaining the different products and making sure I chose the right one for my busine... See more

Company replied



Contact info

4.7

Excellent

TrustScore 4.5 out of 5

284 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

I had a great experience with Vanaways…

I had a great experience with Vanaways and especially with Tyler Flage, who handled the admin for my order. Tyler kept me updated throughout the entire process, was always quick to respond, and made everything feel easy and stress-free. Excellent service from start to finish. Highly recommend!

15 November 2025
Unprompted review
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Reply from Vanaways

Thank you so much for your fantastic review! We're thrilled to hear you had such a great experience with Vanaways and that Tyler took such good care of you throughout the process. Keeping our customers informed and making things stress-free is exactly what we aim for.

Rated 5 out of 5 stars

Tyler Flage

Tyler Flage was incredibly helpful and informative throughout my process of getting the new lease van sorted and delivered within the requested time frame.

13 November 2025
Unprompted review
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Reply from Vanaways

Thank you for your lovely words for Tyler, they are over the moon.

Rated 5 out of 5 stars

Easy to deal with, great price!

Easy to deal with, helpful and sourced the van I wanted at a very good price. Kept up to date throughout the process and had a swift delivery! Gabby was really helpful from the first conversation, sourcing the van with the extras I required.
Customer advisor Tyler assisted with the admin which added to a great experience purchasing a new van. Will deal with Vanaways again in the future.

23 October 2025
Unprompted review
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Reply from Vanaways

Thank you, for your kind words. Gabby and Tyler are a great team here at Vanaways. We hope to help you again with your new purchase in the future.

Rated 5 out of 5 stars

Vanaways are amazing

Vanaways have been absolutely amazing!!!! I cant praise them enough to be honest. They found me the perfect van and helped me way over and above during the entire process and with aftercare too. In particular my sincere appreciation goes out to Lillie mae and Steve Newport. Lillie was very helpful and informative throughout the entire transaction, a total credit to vanaways. Thank you

30 October 2025
Unprompted review
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Reply from Vanaways

Thank you so much for your glowing 5-star review.
We go over and beyond for our customers, as we want every van purchase to be perfect.

Rated 5 out of 5 stars

Dealt with Lillie-Mae Northover for…

Dealt with Lillie-Mae Northover for the purchase of my van, second one I’ve had from Vanaways’s, all contact was helpful and informative throughout the process, I’ll hopefully be dealing with you again for my next van

6 November 2025
Unprompted review
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Reply from Vanaways

Thank you for your kind words for Lillie-Mae, we hope we can help you again in the future.

Rated 5 out of 5 stars

Lillie from start to finish has made…

Lillie from start to finish has made purchasing our new van so easy we had a few hi cups with docs which was resolved efficiently, the van is brilliant and Ollie our employee is over the moon with his new van
Lewis Allard
Steve Allard & Son stonemasons

5 November 2025
Unprompted review
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Reply from Vanaways

Thank you for your lovely review, and we are pleased Ollie is over the moon with their new van.

Rated 5 out of 5 stars

From the start to finish Lillie‑Mae…

From the start to finish Lillie‑Mae Northover and her team were helpful and nothing was too much. Will be using again in the future.

16 October 2025
Unprompted review
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Reply from Vanaways

We cannot wait to do business with you again in the future, thank you for your review.

Rated 5 out of 5 stars

Very easy

Very easy, van delivered when they said

Lillie-Mae was great

30 October 2025
Unprompted review
Vanaways logo

Reply from Vanaways

Thank you, we are over the moon with our 5-star review

Rated 5 out of 5 stars

Review

Communication throughout the entire process was really good and any queries we had were answered in a very timely and helpful manner by our assigned admin Lillie-Mae Northover.

20 October 2025
Unprompted review
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Reply from Vanaways

Thank you for your review, and your kind words for Lillie-Mae

Rated 5 out of 5 stars

Very helpful and smooth service all…

Very helpful and smooth service all round. Lillie-Mae assisted me with queries in a quick and timely matter

28 October 2025
Unprompted review
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Reply from Vanaways

We are over the moon you received a 5-star service, and Lillie-Mae was able to help you with all your queries.

Many Thanks
Stacey
After Sales Manager

Rated 5 out of 5 stars

The people were very helpfull

29 October 2025
Unprompted review
Vanaways logo

Reply from Vanaways

Thank you for your review, and we are pleased you found all staff to be helpful. We pride ourselves in our Customer Service here at Vanaways.

Many Thanks
Stacey

Rated 5 out of 5 stars

Recommended

Process was made very easy by quick contact from Steve and continuous communication throughout the process. Lillie-Mae's customer service was first class and answered any queries I had in a polite and courteous manner. I will have no hesitate in using again.

28 October 2025
Unprompted review
Vanaways logo

Reply from Vanaways

Thank you for your lovely comments for Steve and Lillie-Mae, they make a great team at Vanaways.

Kind Regards

Stacey

Rated 5 out of 5 stars

I was kept informed on the progress of…

I was kept informed on the progress of my new van, I was told of an 8 week lead time but surprisingly it was only 4 weeks. Fantastic!!!

27 October 2025
Unprompted review
Vanaways logo

Reply from Vanaways

We are pleased we were able to deliver your vehicle sooner than expected.

Many Thanks
Stacey
After Sales Manager

Rated 5 out of 5 stars

Very happy with service provided

Very happy with service provided. Great value for 74 plate company crew van. Will recommend for sure. Next van we will buy from you. Lilly manage to sort all paperwork within half an hour. Great.

27 October 2025
Unprompted review
Vanaways logo

Reply from Vanaways

Thank you for your 5-star review, and we look forward to helping with you with your next purchase in the future.

Many Thanks

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish, all went smoothly and a brand new van was delivered when they said it would be. Tyler in particularly was great with communications and all the paperwork.

23 October 2025
Unprompted review
Vanaways logo

Reply from Vanaways

Thank you for your review, and we are pleased Tyler kept you updated during your journey with Vanaways.

Kind Regards

Stacey
After Sales Manager

Rated 5 out of 5 stars

Top quality service

A pleasure to deal with start to finish. Liam and Joe were excellent in securing me my vehicle of choice within my Budget. From enquiry to delivery they attended every need and question I had.
I wouldn’t go anywhere else for a van and will most definitely recommend Vanaways to friend and family.

Thanks guys was a pleasure.

15 October 2025
Unprompted review
Vanaways logo

Reply from Vanaways

Thank you for your lovely review. We have passed your comments onto Liam and Joe.

Kind Regards

Stacey

Rated 5 out of 5 stars

Starting new role and urgently needed…

Starting new role and urgently needed L2H2 van. Have to say great work at Vanaways. Made simple and speedy. Notifications and communication excellent and professional. Thank You Lille-Mae Northover.

8 October 2025
Unprompted review
Vanaways logo

Reply from Vanaways

Congratulations on your new role and we are pleased we were able to help you purchase your new van.

Many Thanks
Stacey

Rated 5 out of 5 stars

Tyler Admin

Hi
I would just like to thank Vanaways and especially Tyler who done all the admin throughout and looked after me as if it was his own purchase
Graham
Bexhill

9 October 2025
Unprompted review
Vanaways logo

Reply from Vanaways

Thank you for your review, and pleased Tyler looking after you during the process.

Stacey
After Sales Manager

Rated 5 out of 5 stars

Great service once again.

Third time we have purchased a new van from Vanaways and once again a very good service. Lilly-Mae's communication was great and she made sure everything went as smoothly as possible. Thanks Vanaways!

7 October 2025
Unprompted review
Vanaways logo

Reply from Vanaways

Thank you for ordering with Vanaways again. We are pleased Lillie-Mae kept you well informed during the ordering process.

Many Thanks
Stacey
After Sales Manager

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