Vanaways Reviews 284

The service from Alastair and then from Lillie was exceptional. There were a few hiccups that were not the fault of Vanaways and they were very helpful in finding a solution.

Vanaways is really great, from contacting them up to delivery can't be smoother than it was. These guys are professionals and I believe the best in the industry. Thanks to Philip Jones, Ross Davies, Jihad Khan and one or two individuals I had contact with throughout the process. I recommend Vanaways and will use them again.

I ordered a van, but the financing was much higher than expected. I requested a refund, but the staff member who was supposed to handle it left the company, so my refund was never processed.

Now I'm stuck chasing this down because my year-end accounts are coming up, and my accountant noticed I haven’t received the refund. I’m out £500 plus VAT, and they’re now telling me I'm not eligible for a refund due to the timeframe.

This is absolutely appalling. I made my refund request through their staff, and now I'm left to deal with the fallout of their incompetence. I would not recommend their services to anyone.

the communication was great and Jihad went above and beyond to assist me with the pocess of purchasing the van to point of delivery and sign off. i couldnt have had it any smoother without this company. extremely professional and very knowledgeable person

I would like to thank Tyler Flage for his help in getting our van in the spec we wanted. I would recommend Vanaways if you need a commercial vehicle.

Brilliant Customer Services, we had regular updates from Lillie-Mae on progress and any issues were dealt with swiftly she was very helpful and always quick to respond. We look forward to working with the team again in the future

I had a fantastic experience working with Lillie-Mae from Vanaways. From the initial enquiry to the delivery of the vehicle, everything was seamless and handled with professionalism and care. Lillie-Mae was incredibly responsive, keeping me updated throughout the entire process and ensuring everything went smoothly.

I bought a brand new Renault Trafic Extra Sport for my business and from the start to finish, from enquiring about the van, putting my deposit down to getting the van, Vanaways kept me up to date with the process and nothing was any problem to them.
When I got the van however, Renault themselves had lined the van which I didn't want and had created an issue with the van. I immediately contacted Vanaways and I thought 'that that would be that' because they had sold the van and it was my problem now- I couldn't have been more wrong! Stacey and her team in the After Sales department were absolutely brilliant and have fought my corner since Day 1 and I am now getting the correct resolution to the issue. They have 'gone the extra mile' ..and more for me, numerous updates and have never side stepped any of my queries.
After Sales is just as important, if not more important than the sale itself to give the buyer the confidence that if any issue arises, that you are not the 'last sale' and they're now chasing the next sale- unlike many garages you can walk into- I speak from experience!!
If I could give them 6 stars I would- and as for when I buy another van? I'll be straight on the phone to Vanaways without hesitation!

Fantastic customer service! Lillie-Mae and Tyler were very helpful during the whole process, nothing was a hassle, providing weekly updates throughout the whole process via email and telephone calls. Communication was excellent and over all experience was great, this is our first vehicle using Vanaways but will definitely be using them again going forward!

Good knowledge when questions asked - I know the van being offered is actually available unlike some other companies - good discounts too!

It was sop easy to deal with you guys once we agreed a price, see you next purchase!!
Thank you
Malcolm Lines

The experience that I received from Vanaways from my very first communication until the van was delivered (and then Plylined as this had been missed) was excellent. Communication straight forward with quick fast answers. Both Lillie-Mae Northover and Tyler Flage could not have been more helpful and professional in communication and answering the many questions I had. Both a great asset to Vanways.

Thanks Vanaways for selling me the van I needed. Great price and delivered to my door earlier than I expected on the day of delivery. Lovely people and a great service. Would highly recommend.

We haven't had the Van long but early impressions are good. The service and especially the delivery was very good. Simon, Tyler and Lillie-Mae were all very helpful.

Vanaways were great in helping me get my new Citroen Berlingo! Paige Wallace Helped me through the process start to finish and was Brilliant! Will definitely go to Vanaways for my next Van!

From the initial contact & prompt responses we knew we were in good hands. Paige Wallace has been exceptionally helpful, keeping in touch and making sure we are happy with our new van. We feel that we can call & ask for information/help at any time & will receive a quick friendly response. We will be buying any future vans through Vanaways. Thank you

This is the second van we have bought, Steve and Lillie-Mae make the process super easy everytime. Communication is great, always kept up to date with delivery etc.

Tyler Flage, contacted and let me know he was on his way, delivered , very smooth experience

Good company and team. Good prices and options and the finance was at a great rate. Recommended.

Paige Wallace ​​​​
was very helpful throughout the process