Vanguard Asset Management Ltd Reviews 

Spoke to Ahmed about charting performance for their Lifestrategy funds. He wss knowledgeable and friendly, directing me to the right place in their website.

I have had a SIPP with Vanguard for a while and considered other providers; although with their new ETFs they have introduced there is no need to change.

The reason for being with Vanguard are the backup service they provide and the clear presentation of their website dashboard. I am considering moving into drawdown and had a telephone conversation with Kamran who was very helpful and profesional in his explanation of how to go through the process.

I normally don’t write reviews, but I received such exceptional service today that I felt I had to share my experience.

When you’re investing on your own, it can feel quite daunting. You may have questions, worry about making the wrong decision or even be sceptical about whether there is actually anyone available to help you when you need guidance.

I was pleasantly surprised to discover that there is support available. I spoke with Ahmed from the Vanguard Asset Management team, and he was absolutely brilliant. He was professional, knowledgeable and most importantly, patient. He took the time to answer all my questions in a way that I could understand and guided me through the website step by step.

What stood out to me was that I never felt rushed or made to feel like my questions were insignificant. I genuinely felt listened to and supported.
For anyone who is hesitant about investing because they feel they have to figure everything out alone, my experience today has shown me that help really is there when you need it.
Thank you, Ahmed, for such an excellent service. You made what initially felt complicated feel so much easier and gave me real confidence moving forward.

Ahmed was very helpful, enthusiastic and practical - brilliant customer service! Big fan of the Vanguard platform in general too.

’ve been using Vanguard for five years, and I’ve always found everyone I’ve spoken to very helpful and efficient.

Most recently, I spoke to Edward, who helped me with a particular issue and got back to me promptly with clear, straightforward instructions.

I also ask a lot of what might be considered “stupid questions”, but no one at Vanguard has ever made me feel stupid for asking them. Everyone I’ve dealt with has been patient, helpful and professional.

Thank you, Vanguard, for providing such consistently good customer service.

It is strange how another web-side give :
1.4 stars on vanguard all review
(366) 151 reviews in the last 12 months

MY ESPERIENCE with Vanguard IT was horrible!!
DON' Trust this WEBSIDE
do other ricerce
I think they pay the people to do a good review

I have a SIPP and an ISA with Vanguard and contacted them with a query relating to pension draw down rules/processes. My call was answered within 3 rings and by the correct department (no waiting for 10 minutes for your call to be answered and then finding your call has to be re-routed to another department, as has become the norm with so many other companies!). Heena was brilliant - friendly, professional and hugely knowledgeable - they were able to answer my query immediately and also offered additional information which was helpful and appreciated.

Kamran went through the withdrawal options very thoroughly. Patient, helpful advice given. Highlighted an area I needed to clarify with both my pension providers and HMRC. The follow up letter summarising the points discussed will be an invaluable reference tool when completing the withdrawal form and it will be a useful aide-memoire for the conversation.

I had the opportunity to speak with Ahmed from the team, and I was particularly impressed by his exceptional patience. He articulated the information with remarkable clarity and simplicity. I am very grateful for his dedication and the time he invested. Thank you once again.

Zed is very good customer service
he is explaining very clearly I can understand what he told me
Thanks Zed

Speedy and helpful advice from Hassan via the chat

Vanguard have this morning dropped the old style web interface, without warning, and replaced it with the new style which is missing key information. The 'Total Return' value is gone, for example, which was my daily method of checking progress. This number now has to be manually computed from the various pots. The new design is inferior to the old and frankly embarrassing when compared to the competition like Trading212 or ii or Freetrade.

Very easy to start and brilliant phone support. Ahmed was superb in helping me manage my ISA transfer.

Financially, Vanguard has made excellent returns for my Stocks and Shares ISA.
When I have needed information or assistance by phone,
nothing was too much trouble for the Vanguard staff who helped me. Aneesa was particularly patient and supportive when I called today.

I am a customer but not someone who is highly ‘skilled’ with finances. I had decided to open another Vanguard account and had transferred cash to my Vanguard in readiness to invest. In the beginning I decided to transfer a smaller amount just to ensure the transaction went through without any hiccups - it did. Next, I wanted to add another lump sum and for whatever reason I simply couldn’t do it . I was so frustrated at myself and decided to use the Vanguard ‘Chat’ option. After a short time I was connected to ‘Jade’. Jade was marvellous! She could not have done more to assist me - she ‘listened’ to my issues and guided me through the process. I had clearly got myself muddled but Jade never ‘let on’! Jade was so patient, helpful and also professional - she had the perfect ‘balance’ and as such, I never felt uncomfortable or hurried. Jade ensured that I was completely satisfied with everything before we closed the Chat. She not only guided me through the process, she also offered advice that genuinely was useful. I felt so comfortable and at ease - super customer care! Please pass on my thanks to Jade.
This morning I had another query and although it was a ‘quick’ one, this time I was put through to ‘Nicola’ on ‘Chat’ and she too, was excellent.

Dorcas dealt with my enquiry very well and quickly . Thank you again Dorcas.

Customer service is fantastic - had a little issue with actioning a withdrawal so used the live chat feature, and the advisor I spoke to (Mariam) solved my problem in a quick and friendly manner. Very happy with the experience as I didn't have to phone up or anything, it was all done through chat which is so much easier.

received a call from Robert B to start my pension withdrawal. He was very helpful and talked me through all the options

I had an account, well still do, as I haven’t figured out how to leave them yet. I was working when I opened the account and had a work mobile. As during the working day we were not supposed to have our personal mobiles on I gave my work mobile number to open the account. Now a couple of years later I retired and went to look at my account. I have the account details and all the login stuff, account number and password. But then it said it wanted to text me a code. Now obviously I don’t have that mobile any more but still have the same email I gave them. So I contacted customer services and explained. We went through lengthy id checks, name, address, postcode, NI number, email address etc. And after all that I was told it was still no good I couldn’t access my account without access to the mobile I no longer have. So I asked to speak to the supervisor and asked them to verify my login via email not text. I was told he would sort this out. The got an email saying no they couldn’t do it. Leaving me unable to access my account. I was then told I would have go to a solicitor, take 3 sources of photo id, and get them to certify the documents. Then send them by registered post to vanguard and they would consider changing my mobile number. I felt this was unnecessarily complex and expensive so made a complaint. They got back to me by email and said they had responded by secure document to my account. Which of course I cannot access. I tried contacting the financial regulator but they said they could only look into it if I sent them the response from Vanguard which obviously I cannot access. I will be forced to spend a lot of money and time in order to get away from these totally unhelpful people. Avoid them like the plague.

I opened a SIPP Account with Vanguard about 2 months ago and Elliot B @ Vanguard was very helpful in ensuring a smooth and timely transfer of my funds from L&G to Vanguard.