I am very happy with my experience at Van Monster, very friendly, helpful, knowledgeable and efficient. Sam made the whole process completely stress free and am very happy with new vehicle. Thank you... See more
Company replied
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Paul Armitage and Will Smith provided a brilliant service, both are a credit, very knowledgeable and assuring.Great service which led to me becoming the owner of a brilliant quality car :) Thank you.A... See more
Company replied
Excellent Company selling excellent second hand vans, I have had 4 vehicles from this company and the service is second to none would highly recommend
Company replied
Superb service, very easy from start to finish, also nice to see the same faces even Des!!
Company replied
Company details
Information provided by various external sources
Van Monster offers a wide variety of commercial vehicles, including de-fleeted and ex-hire models. All used vans are of high quality with an outstanding aftersales service — reserve yours now!
Van Monster
Written by the company
- The UK's largest choice of quality used vans
- Van Monster offers a wide selection of leading makes and models of used vans including Ford, Volkswagen, Peugeot, Mercedes Benz, Vauxhall and many other leading manufacturers. With over 35 years' experience as a key van supplier, we have developed UK leading manufacturer relationships placing us in pole position to offer the best choice of vans at a range of specifications and prices to suit every need.
Contact info
Clacton Road, Frating, CO7 7DW, Colchester, United Kingdom
- 01206 914 698
2.9
Average
10 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Incorrect description meant 460 miles…
Incorrect description meant 460 miles and half a day wasted. On top of that £700 recovery cost.
12 August 2024
Unprompted review
Reply from Van Monster - Colchester
Sorry to hear about your experience but Colchester is a Trade only site and does not relate to our Vanmonster retail operation. This forum is set up to monitor our retail operation feedback. Sorry again to hear about the issues you experienced.
Faulty tyre
When you purchase a van from here. Make sure spare tyre is actually road worthy!! Husband got a puncture in van on the motorway. Took the spare from the wheel carrier and that had a puncture also. The amount of money we paid for the van we expect the safety checks to be done before we bought it. I work for Northgate and this is ex rental van. I’m in charge of the courtesy’s cars at my branch and this is one of the checks I have to do! Not impressed!
7 January 2024
Unprompted review
Very quick turnaround and a pleasure to…
Very quick turnaround and a pleasure to deal with.
31 October 2023
Unprompted review
Paul Armitage and Will Smith provided a…
Paul Armitage and Will Smith provided a brilliant service, both are a credit, very knowledgeable and assuring.Great service which led to me becoming the owner of a brilliant quality car :) Thank you.Ayub
3 October 2023
Unprompted review
Reply from Van Monster - Colchester
Thank you for your feedback and we are really happy that you're pleased with your purchase. We will pass your kind comments onto Will and Paul
Do not buy from van monster
Do not buy from van monster, they sell unroadworthy vehicles and do not like taking responsibility when it comes to carrying out repairs.
A child nearly died as a direct result in a vehicle being unfit for the road that was sold by them.
They go under the name NORTHGATE VEHICLE HIRE, and VAN MONSTER.
6 June 2023
Unprompted review
Reply from Van Monster - Colchester
We’re extremely sorry to read this . Please contact us urgently so we can assist you with the issue you have raised
Reply from Van Monster - Colchester
Thank you for your feedback. We will share this with the team and hope to serve you gain in the future
want a van speak to the man, at Vanmonster
Excellent Company selling excellent second hand vans, I have had 4 vehicles from this company and the service is second to none would highly recommend
30 June 2022
Unprompted review
Reply from Van Monster - Colchester
Great to hear you keep coming back. Thank you for the review I will pass it on to Will and the Colchester team.
Superb service
Superb service, very easy from start to finish, also nice to see the same faces even Des!!
9 December 2021
Unprompted review
Reply from Van Monster - Colchester
Thanks for the review. Hope we can assist in the future. I will forward your comments to Will and the Colchester team.
I am very happy with my experience at…
I am very happy with my experience at Van Monster, very friendly, helpful, knowledgeable and efficient. Sam made the whole process completely stress free and am very happy with new vehicle. Thank you guys!
2 December 2021
Unprompted review
Reply from Van Monster - Colchester
Thanks for the review. I will pass it on to Will and the Colchester team. Hope we can assist in the future.
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