Van Monster - Glasgow Reviews 160

Brian at the Glasgow branch was very helpful and got me a van quickly which was seamless. Happy with my purchase and part exchange.

Thanks, Campbell
Clyde Coast Exterior Services Ltd

Brian was easy to deal with no pressure just straight talking down to earth pleasure to deal with.

Walked into the tollcross branch today eventually the guy in the office lifted his head to ask what I needed, told him what I was after, van type size etc , response was ye there’s a couple outside go have a look if you need keys give me a shout, I walked out the office got in my car and left , not interested in the slightest

Fred was our contact at van monster and delivered fantastic customer service throughout the whole process. It was so easy to reserve our van of choice with just a quick call. The pics were sent as soon as the van arrived, we sent several enquiries before collection and all were answered quickly and fully with superb directions for pick up day. The man even came in on his day off so we could collect the van and after a 4 hour drive it was lovely to be offered a cup of tea on arrival. The van was exactly as described and in excellent condition. Time was taken to explain all the various extra benefits we could choose as well as how best to care for the van going forward. Our van journey was a long one and we dealt with lots of garages the van monster experience was by far the best and Fred was a star. When it comes time for my next van they will be my 1st call!

Really good experience from phone call to van collection. Dealt with Fred who organised bringing the van from down south to Glasgow. Everything exactly the same as on the description. Allowed to have an extensive look at the van and answered all questions honestly. Effortless process and will definitely be using again for future purchases.

Great service from Fred at Van Monster Glasgow. Very helpful from start to finish. Thank you!

Hi
Great customer care
Brian Finlay looked after me
Really happy with the service provided and the van

Bought my new van from the glasgow branch.
Was dealing with Fred how was really good, my van was picked and collected in 4 days,
Spare key was posted to me yesterday

Great staff great deal great experience

The whole purchase of a van was quick and easy.
I was in and out of van monster in about an hour.
I told Brian what I was looking for and he took me straight to a van which I purchased. It’s was as easy as that.

DO NOT BUY FROM HERE. Originally bought a van that lasted 2 months because of an issue with the turbo which i had to hand back several times before being written off after a host of other issues. To be fair they gave me another van without additional cost that had to be handed back on same day as they gave me it with an oil leak then dpf had to be completely replaced only to find after 7 months and less than 5 thousand miles it has broken down again(timing belt and cam chain gone!) 1 bad van is maybe bad luck but 2 is down right unacceptable. The cost of repair is between £3-5k excluding VAT and the warranty offered only covers up to £2k. After contacting them they are no longer interested as its outwith there standard 6 month warranty, been left high and dry and out of pocket the best part of £10k (van price including VAT) as well as not being able to work as im self employed please avoid unless you want saddled with a van thats been battered and shoddily repaired and serviced. As these are all ex hire vans. Now moving goal posts with warranty. The copy i have in front of me clearly states any vehicle under 8 years old and under 80000 miles qualify for a claim and have wear and tear cover which the van in question qualifies. Is this not now the case?

Great experience from start to finish.
Fred was very helpful and knowledgeable and the process was very smooth. Would be happy to recommend.

Van lasted 5 months and broke down , van monster collected it and inspected, told us over the phone the timing belt had snapped, a part which had aparantly been replaced before we bought it. However a week later the timing belt had made a remarkable recovery and it now wasn’t van monsters problem. Washed there hands of us. Worst mistake we’ve made buying a van from them.

Easy to deal with, no problem with negotiation and deal was exactly what I hoped gir

I’ll start with salesman Brian Findlay of van monster Glasgow I could not fault one thing of the whole process and as far as the vans concerned it’s a lovely clean van so all that’s left to say is thank you so much Brian and all the best

Top notch service

Fred and the team helped me every step of the way, and kept me in the loop at all times. Great handover experience which Brian dealt with due to Fred being off.

Brian made the whole experience so easy and hassle free, from first seeing the van on the website to collecting it today he was first class. Highly recommend and will definitely be using them again and again as our company grows

It was easy to deal with fred anything j asked he knew the answer very helpful fred explained everything regarding warranty sorted out yhe spare key

Brian war extremely helpful and kept us updated throughout