In a country where most people speak English, this place is an exception. The receptionist ignored my husband for trying to ask something in English. Communication was difficult, the mechanic made poo... See more
Company replied
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Following a problem on my catalyzer and the refusal from Peugeot to take anything in warranty (even if it was puretech 1.2 related), Van Mossel Peugeot has made a nice gesture for me by removing 10% f... See more
The main service was properly and quickly done. I asked though to them to check a problem with the oil and they did not solve it Update after contact from the dealer and receiving their report, the... See more
Company replied
Hi, I had an amazing experience. Sven arranged everything and I didn't have to worry about any details. Will visit again for sure.
Company details
About Van Mossel Peugeot - Heemstede
Written by the company
BEKIJK ONZE VOORRAAD
PLAN EEN WERKPLAATS AFSPRAAK
NEEM CONTACT MET ONS OP
Over Van Mossel Peugeot:
Van Mossel is officieel Peugeotdealer en heeft vestigingen in Alkmaar, Amstelveen, Amsterdam Noord, Amsterdan Zuidoost, Heemskerk, Heemstede, Hoorn, Leiderdorp, Lisse-Hillegom, Purmerend en Zaandam.
Over Van Mossel:
Mobiliteitsbedrijf Van Mossel Automotive Group is in ruim 75 jaar tijd uitgegroeid tot het grootste automotive bedrijf van de Benelux. Hieronder vallen de dealerbedrijven, schadeherstelbedrijven, leasebedrijven en tal van andere mobiliteitsoplossingen. Daarnaast biedt de groep diverse diensten onder één dak zoals verzekeringen, financieringen, signing/inbouw/carrosserie en autoverhuur.
Onze visie:
Van Mossel Automotive Group is een familiebedrijf met 75 jaar ervaring en nog altijd veel ambitie. Wij zien het als missie om onze belofte ‘Voor mobiliteit, voor iedereen’ ook voor u waar te maken. Persoonlijke aandacht, een breed scala aan mobiliteitsoplossingen en scherpe prijzen staan aan de basis van ons succes.
Meer lezen: https://www.vanmossel.com/over-ons/
Meer lezen: https://www.vanmossel.com/over-ons/
Contact info
Cruquiusweg 37C, 2102 LS, Heemstede, Nederland, Netherlands
- 088 001 4600
Profiteer nu van topdeals!
4.3
Excellent
215 reviews
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Poor service
In a country where most people speak English, this place is an exception. The receptionist ignored my husband for trying to ask something in English. Communication was difficult, the mechanic made poor effort to cooperate on finding the car documents in the glove compartment (had to come in person to pull it out for him), and the cost of service was abominable. The oil looked black right after supposed exchange, the wheel pressure needed adjusting, not the quality of service I would expect from a dealership.
16 July 2026
Unprompted review
Reply from Van Mossel Peugeot - Heemstede
Good afternoon,
I am very sorry to hear about the experience you had with our company. It is never our intention to leave a customer feeling this way. Would you be so kind as to contact me at 06-22660954?
We would like to resolve this matter with you in a way that reflects the Van Mossel standard.
With kind regards,
Michiel Dussel
Peugeot Van Mossel Heemstede
Nice gesture from them on a peugeot warranty refusal
Following a problem on my catalyzer and the refusal from Peugeot to take anything in warranty (even if it was puretech 1.2 related), Van Mossel Peugeot has made a nice gesture for me by removing 10% from this costly repair. Very happy with this place, that is the second car I bought from them and they have always been there when there was issues.
21 April 2026
Unprompted review
Professionalism and attention to details
Hi,
I had an amazing experience. Sven arranged everything and I didn't have to worry about any details.
Will visit again for sure.
25 March 2026
Unprompted review
The main service was properly and…
The main service was properly and quickly done.
I asked though to them to check a problem with the oil and they did not solve it
Update after contact from the dealer and receiving their report, they worked on the issue and there was only a lack of communication when I picked up the car.
16 December 2024
Reply from Van Mossel Peugeot - Heemstede
Goedemiddag,
Hierbij graag nogmaals de uitleg dat wij het probleem hebben opgemerkt en uw oliedop er scheef op zat. Om de kosten laag te houden hebben wij dit uit service schoongemaakt en juist bevestigd. Zoals telefonisch besproken houdt u het nu even in de gaten en mocht onverhoopt het olielampje opnieuw gaan branden laat u ons dit weten, zodat we een verdere diagnose kunnen stellen.
Met zeer vriendelijke groet,
Team van Mossel Heemstede
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