Van Mossel Peugeot Reviews 1,429

Appointment made quite fast, and repair of Engine Fault on Peugeot 2008 was success, but there was lack of feedback on repair progress for few days until I called

Terrible experience.
I left my car for a major maintenance and reported some issues to be checked. I had to bring my car three times as the required repairs was not done even though I made it clear at the beginning. Furthermore, my car had engine breakdown only 3 days after picking up my car from the maintenance.

Following a problem on my catalyzer and the refusal from Peugeot to take anything in warranty (even if it was puretech 1.2 related), Van Mossel Peugeot has made a nice gesture for me by removing 10% from this costly repair. Very happy with this place, that is the second car I bought from them and they have always been there when there was issues.

Friendly service and good place to wait during the service department cleared the job.

The people in the workplace are incompetent and will not recognise their own mistakes. In my case, among other disappointments they did their worst when they used a pneumatic wrench to tighten an anti-theft bolt on a wheel, broke the adaptor and then refused to recognise their mistake and still charged me for the drilling out of the bolt. They then proceeded to damage the wheel in question.

Excellent service at Van Mossel Heemskerk! I was helped incredibly well at the service desk the staff is a real breath of fresh air. Everything was explained clearly regarding the work carried out in the workshop, which made the whole experience smooth and reassuring. Highly recommended!

Hi,

I had an amazing experience. Sven arranged everything and I didn't have to worry about any details.

Will visit again for sure.

I have been trying to get a response from Van Mossel regarding maintenance for almost one month. Due to system issues, I was repeatedly told that no one could get back to me, which has caused significant inconvenience.

During the sales process, I explicitly confirmed with the sales representative that, in exchange for an additional payment, I would be able to have the first maintenance service carried out free of charge within the first year. Based on this agreement, I paid approximately €800 extra. This was clearly communicated and agreed upon at the time of sale.

I am now being told that the maintenance service included in the package was only meant to be carried out at the moment of vehicle delivery. This explanation is very surprising. A company selling a vehicle would normally already deliver it with proper maintenance completed. Presenting this as an additional “service package” raises serious concerns.

What is even more troubling is the impression that wordplay is being used to mislead customers. Additional items are included in the contract to justify extra charges, while the interpretation is left vague. When the time comes, the customer is then told that they misunderstood the agreement and is asked to pay again.

It is extremely disappointing to see this kind of behavior from a corporate and well established company like Van Mossel. Even written agreements appear to be open to reinterpretation after the sale. The message being conveyed is essentially: if you want peace of mind and to avoid issues after purchase, you need to pay an extra €800.

If Van Mossel cannot confidently guarantee that the vehicle it sells is properly maintained and reliable, it raises serious questions about how these vehicles are trusted when acquired from leasing companies or other sources. The situation feels like this: the car is sold, but whether it is truly in good condition remains uncertain unless the customer pays extra to find out.

I expect clear confirmation of what was agreed upon during the sales process and a proper resolution in line with the commitments that were made.

When I picked up the car I found a little scratch and they fixed it the week after .

All was perfect

The reselling department is a scam. They don't disclose the full information of the car and are misleading with the information they provide so they can trick you into buying the car. Always spoke to a woman called Loïs, very friendly until of course she completed the sell. Also, the post-sell service does a quick check and doesn't spend time in really checking the state of the car and they camouflage scratches to make them less visible. Bought a car in October, had to go twice in the first 15 days because some flap was left loose and was making weird noices and only after washing the car, the scratches appeared. Once you buy the car, they go MIA and dont reply back. They even lied with the APK saying it was perfect 10/10 only to find out that there is Indeed a problem with the wind wipes.... I can't regret enough having bought a car here and would highly recommend against making the same mistake I did.

Good service particularly the young man James Snel who located by Van Mossel Peugeot -Leiderdorp, he is very honest and friendly, he takes time to explain everything about the car you want to buy.

The main service was properly and quickly done.
I asked though to them to check a problem with the oil and they did not solve it
Update after contact from the dealer and receiving their report, they worked on the issue and there was only a lack of communication when I picked up the car.

The team always delivers the best work and takes good care of my car for years now. I would highly recommend!

Had a good experience with trade-in purchase of a car.

Hele goede occasions en super service en follow up

I have always enjoyed a personal service when visiting Van Mossel Amsterdam Zuidoost. Last time I went there to change my winter tires but also got assistance regarding the delivery of a the Peugeot 3008 introductory leaflet in English as well as a review of some features of the navigation system of my car. Van Mossel's staff and more specifically Mr Ramsan Karahan made me feel that I always receive personal service there. Thank you!

Came of a winter check..

3 days before planning to leave.
1 day before leaving, my oil light came on and my oil levels were 2 low and hence had to check and refill..

is that not the purpose of the winter check?